Riviera Maya

My husband and I usually opt to have self-catered adventure holidays, but let me tell you why we would return to this jungle paradise all-inclusive resort...The grounds are meticulously cared for and the local wildlife are enjoying their best life! The staff went above and beyond to make our stay as enjoyable and relaxing as possible. The rooms were spacious, well stocked and turned down regularly (or as requested) and CLEAN! The restaurants had lots of options to meet all dietary needs and the food was amazing. The entertainment staff are so talented and so much fun! The beach is cleaned daily and it's nice to have the option where to spend your day - poolside or beach cabana.

We have vacationed at the Excellence Riviera Cancun more than 15 times over the years. Some might suggest that we branch out but the amenities, location and especially the outstanding staff keep us coming back. While we're sure that most staff deserve excellent reviews; these are the women and men with whom we engaged on our recent trip and with whom we have the utmost gratitude, affection, and respect. The following staff members are listed in no particular order, but it should be noted that these superb folks keep us coming back. Laylan: Manager for the Excellence Riviera Cancun. There were 6 people in our group. After multiple travel delays and challenging incidents, we arrived at the resort tired, hangry, and irritable. We encountered further frustrations when we learned that our booking agents had not shared some of our specific requests with the resort. Customer service is often a thankless job, but we say thank you Laylan for all that you did for us. We recognize you and your enormous efforts. Your professionalism, effectiveness and calm approach turned grumpy customers into grateful customers. Thank you. It's important to note that an organization is only as good as its employees, and employees like Laylan help make the Excellence Riviera Cancun a terrific resort. Miriam: beach concierge in the Excellence Club. Miriam was an absolute delight. She was energetic, friendly, courteous, efficient, and professional at all times. Miriam went above and beyond, treated us like royalty and could always be counted on to provide excellent customer service. She was a highly effective team player. Thank you, Miriam, for your unceasing commitment and dedication. You always went the extra mile and as such, you are a wonderful ambassador for the Excellence Riviera Cancun. Eleuterio: resort gardener. While always busy with his numerous tasks, Eleuterio went out of his way to engage with us. This is a man who does extremely well with guests. He made us feel most welcome with his friendly, welcoming, and gracious manner, all the while, approaching his duties with passion (the gardens and grounds are beautiful). He was charismatic, thoughtful and customer focused, also going above and beyond. Eleuterio is a loyal and exceptional ambassador for the Excellence Riviera Cancun. Well done. Moises: pool waiter in the Excellence Club. Once you've met Moises and experienced his humour and infectious laughter, you will never forget him. We met Moises years ago and are always impressed with his dedication, high energy, efficiency, loyalty, and professionalism. He is a joy to know. Moises is a thoughtful, conscientious, and excellent team player who puts the comfort of guests first and foremost. A highly skilled and competent employee, Moises is also a remarkable ambassador for the Excellence Riviera Cancun. Carlos Senior: waiter at Magna Restaurant in the Excellence Club. We enjoyed 2 experiences with Carlos Sr. He was attentive, proficient, friendly, courteous, and professional. A skilled server, we noticed how other staff treated him with respect and dignity – obviously a fine mentor. Amir: waiter at Chez Isabelle (wine cellar). Here was a man with impressive knowledge and skill. With 6 people in our group, Amir exemplified professionalism with his friendly, respectful, and excellent customer service accomplished in an elegant and sophisticated manner. Alberto: waiter at Oregano Restaurant. Last but definitely not least. We have known Alberto for years in his many roles at Excellence. We are very proud to count him as a cherished friend. When I asked my wife Wendy to describe Alberto, she said, “kind; a lovely man!” While true, Alberto is also a loyal, dedicated employee with a wonderful, positive disposition. His talent and customer service are stellar, and his hard work takes the resort to new heights. The Excellence Riviera Cancun is fortunate to have Alberto on their team – another fine ambassador. Until next time Alberto . . . Phil and Wendy H. * * * * *

We spent 7 days here. It's great for snorkelling right off the beach - no need to pay for tours to see fish and turtles as they can be accessed right off the beach. I would recommend you bring your own mask and snorkel - no fins as they are not necessary. Friendly and helpful staff.

Catalonia Royal Tulum is a quiet gem of a resort integrated beautifully into the surrounding jungle. You have only to step out of your accommodation to be greeted by local wildlife and birdsong. We spotted over ten different species of birds just on our walks to and from breakfast each morning. The staff were super pleasant and friendly, the beach fantastic, and the food delicious. We'd certainly return here.

The hotel was easy to get around, there is lots of food variety, servers & bartenders are quick & attentive, pools & surrounding areas are clean - overall we had a great experience!

I was travelling with a friend. The place was clean, the food was good, the entertainment was very fun and it was worry free. The beach is a 10 min walk from the resort on the other side of the street. I would'nt go with kids but for adults its awesome!! The lunch menu wasn't as good as breakfast and dinner.

We thoroughly enjoyed our stay at Dreams Jade during the 1st week of November. All of the restaurants were exceptional, always clean & prompt service. Never in our many years of traveling have we ever encountered such an amazing staff. They were all so helpful, no matter what! Our primary housekeeper was Glendy, who was such a wonderful woman. I wish I could have brought her home with us! Always friendly and so thorough. Maria in the Preferred Lounge food & drink area was so sweet & instantly remembered that my drink of choice was plain club soda! Thank you so much! We definitely will consider a return vist in the near future. Thank you all for such a great time.

Sur notre groupe de 4 personnes, on a tous été malade avec la Tourista. Le concierge nous informe qu'on est les premiers a signaler ceci hors en parlant avec des gens, on se rend compte que beaucoup sont malade et on croise plusieurs personnes qui se frotte le ventre a cause des crampes. En passant, la seule chose qu'ils veulent faire c'est de nous apporter a l'hopital. La bouffe goutait comme Cuba, méga déception. Les drinks (Drinks de sirop avec glaçons). Sinon on doit payer pour tout! Le vin est horrible et si t'en veut du bon c'est 150$ la bouteille! Ma fille était malade (on me dit que je ne peux pas sortir une banane ou tout autre chose du buffet). On doit aller a la chambre et commander (et c'est un supplément.) Tout pour faire de l'argent. C'est tannant. a la plage ça sent pas bon et ya plein de cailloux. Ou est l'eau bleu turquoise ? c'est plus bleu-brun. C'était ma 4ième et dernière fois. Je n'y retournerai plus jamais. A mon avis, vraiment pas un 5 étoiles.. Ils en ont beaucoup perdu. Aucune activité a la plage (pas de musique, pas de catamaran, pas de bateau, pas de snorking) Rien!

We stayed at the Bahía Príncipe Grand Coba for a week from Christmas over New Years. We checked in online 10 days in advance on the BP app so we could choose your a la cartes online before you arrive. We were a group of 8 in 4 different rooms so we made sure to all book the same restaurant at the same time and, when we checked in at the front desk, we met with dinner reservations desk who made a note for us to be seated together at dinners. Minibus transfer was quick and direct to the hotel.- don't forgot to book your transportation via the app- and extra step but better than a huge bus that made many stops. Buffet food was not to our liking but all of our à la carte dinners great. The buffet had variety but was not good. Usually, in a case like this, I can sustain myself on chips and pico de gallo/guacamole- but sadly the chips were cardboardy and terrible. Adding to my dismay was the buffet seemed to be missing hygiene protocols - no hand sanitizer/hand wash stations, no tongs for bread rolls, hand scoop ice cream where people's knuckles were dragging on the surface of the ice cream - I know it's a dice roll at any buffet but this one seemed unusually unappealing - in my opinion anyway. We did not eat breakfast. We ate our lunches at The Cantina- “food truck” by the smaller pool and it was also great. I really enjoyed the chicken burrito and the self serve ice cream machine! We only had 3 à la cartes included in our package but we were able to go to 2 restaurants without a reservation and ask for a “sommelier table” where we were able to get a table but at the cost of a bottle of wine. Recommend the Italian bubbly rosé but do NOT recommend the New Zealand Sauvignon Blanc! Liquor- fine. No premium that we could find. We managed

To say we were disappointed would be an understatement