#53 of 139 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Riviera Maya
We were invited to attend a wedding at this resort. We had no issues with the hotel transfers, it was about a 10 minute wait for the shuttle and took about 15 minutes to the resort. Check in was also quick and easy.
Our room was ocean view and it didn't disappoint. The room was nice and spacious. Our mattress and pillows however were very uncomfortable. Did not sleep well due to that.
The resort had nightly entertainment which was something to look forward to each night. Great performances.
One thing we were disappointed in was when we would order drinks, we had to tell them we wanted alcohol in it, for an all inclusive we shouldn't have to keep reminding them we wanted alcoholic drinks. Our room as well only had beer, water and pop, no hard alcohol.
We also found the food at the buffet was starting to get repetitive.
We had one day free to go off the resort to go shopping and it was $120USD for a taxi and the concierge did not tell us that on Sundays, not all stores would be open and it was also voting day which meant no alcohol were allowed to be sold. We were not happy about that. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Friendly staff, clean resort, great entertainment, spacious rooms
The weak points
No hard alcohol in the room, have to ask for alcohol in your drinks. Overpriced taxi fares, seaweed all over this beach, felt very secluded
0 0
Certified
Beautiful Resort
Kevin N, Salmon Arm, BC
2025-03-16
A wonderful time at a Great Resort. Dreams Natura is a compact, well appointed family resort. Very friendly and attentive staff. Food quality is good, although with only 1 average size buffet, and as busy as the resort was, some food choices limited. Very clean resort, and a nice beach. The spa is one of a kind and I would highly recommend. Allen in the Bordeaux deserves special mention for going above and beyond in his service. You will enjoy this resort for it's quality and cleanliness. It's a long way from the highway so remember public transit not really an option and cabs are very expensive here [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Cleanliness is excellent and the staff work very hard to maintain it.
The friendly staff throughout, from the time you arrive, to the pool service and the alacarte restaurants, make Dreams Natura stand out. Special mention to Allen in The Bordeaux
The weak points
The pools are small and get over loaded.
This resort is a long way from the highway, so public transit not easy and cabs very expensive.
The entertainment in the theatre poorly advertised, and the theatre not easily identifiable.
0 0
Certified
Great Family Resory
Nicole G, Halifax, NS
2024-04-30
I travelled with my husband, 8 and 11 year old children. My daughter turned 11 while were there and they made it special with a cake in the room. The resort is close to the airport and the rooms were very clean, yet the humidity was high. They brought us a dehumidifier which helped a lot and lowered the set AC limit so that made it comfortable.
You can use the App to request anything. One day housekeeping didn't clean our room so for the remainder of the week I requested it to be done using the app once we left the room for the day.
The pools were amazing and we all enjoyed them. The beach wasn't the nicest for swimming but the sand was wonderful white and soft. We did swim in the ocean by walked down to the Royalton Splash next door and swam there. They had a barrier in the water to keep the seaweed away and had tractors to remove what was on the shoreline unlike dreams who had men manually removing it.
My kids enjoyed the lazy river, and water slides (the tub slide was closed). The rock wall and Roller Glider were also a hit. The resort had daily activities set up for kids (bull riding, trampoline etc). The teens club has family hours and it is just like a full arcade. My kids could go solo to get a break from the sun.
I did not like that they shut down a section of the main pool for weddings. The poor workers would spend entire days setting up and taking down. There should be a set location for this. One day they closed a section, set up a wedding that never happened.
They charge $3 UDS per person per day to use water sports. I wasn't impressed by this as its usually free at other resorts.
The chair game is real but we never had issues getting a shady spot. We were by the pool most days by 8am.
The BlueWater Grill is AMAZING for lunch and supper. We ate here daily.
The gift shop is crazy expensive. $50 UDS for sunscreen and $70 UDS for stuffed animals for the kids. They price themselves out of sales.
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Destination Wedding
Our room was ocean view and it didn't disappoint. The room was nice and spacious. Our mattress and pillows however were very uncomfortable. Did not sleep well due to that.
The resort had nightly entertainment which was something to look forward to each night. Great performances.
One thing we were disappointed in was when we would order drinks, we had to tell them we wanted alcohol in it, for an all inclusive we shouldn't have to keep reminding them we wanted alcoholic drinks. Our room as well only had beer, water and pop, no hard alcohol.
We also found the food at the buffet was starting to get repetitive.
We had one day free to go off the resort to go shopping and it was $120USD for a taxi and the concierge did not tell us that on Sundays, not all stores would be open and it was also voting day which meant no alcohol were allowed to be sold. We were not happy about that. [Details]
Beautiful Resort
Dreams Natura is a compact, well appointed family resort. Very friendly and attentive staff. Food quality is good, although with only 1 average size buffet, and as busy as the resort was, some food choices limited. Very clean resort, and a nice beach. The spa is one of a kind and I would highly recommend.
Allen in the Bordeaux deserves special mention for going above and beyond in his service. You will enjoy this resort for it's quality and cleanliness. It's a long way from the highway so remember public transit not really an option and cabs are very expensive here [Details]
Great Family Resory
You can use the App to request anything. One day housekeeping didn't clean our room so for the remainder of the week I requested it to be done using the app once we left the room for the day.
The pools were amazing and we all enjoyed them. The beach wasn't the nicest for swimming but the sand was wonderful white and soft. We did swim in the ocean by walked down to the Royalton Splash next door and swam there. They had a barrier in the water to keep the seaweed away and had tractors to remove what was on the shoreline unlike dreams who had men manually removing it.
My kids enjoyed the lazy river, and water slides (the tub slide was closed). The rock wall and Roller Glider were also a hit. The resort had daily activities set up for kids (bull riding, trampoline etc). The teens club has family hours and it is just like a full arcade. My kids could go solo to get a break from the sun.
I did not like that they shut down a section of the main pool for weddings. The poor workers would spend entire days setting up and taking down. There should be a set location for this. One day they closed a section, set up a wedding that never happened.
They charge $3 UDS per person per day to use water sports. I wasn't impressed by this as its usually free at other resorts.
The chair game is real but we never had issues getting a shady spot. We were by the pool most days by 8am.
The BlueWater Grill is AMAZING for lunch and supper. We ate here daily.
The gift shop is crazy expensive. $50 UDS for sunscreen and $70 UDS for stuffed animals for the kids. They price themselves out of sales.
Overall, would return with my family. [Details]