Mexico

The experience at this resort was truly special. It was probably the best resort that my wife and I have stayed at in our life. The staff and the food at all the restaurants that we were able to attend were first rate. The room service was top notch and the absolutely beautiful location and amenities were breathtaking. We were not able in 1 week to attend all nine parks but we did do Xcaret, Xenotes, Xenses and Xplore Fuego. We would not hesitate to recommend it to anyone, especially for young people with families. There is a lot of walking though, if someone has mobility issues.

Just returned from 2 amazing weeks at the Azul Ixtapa Grand Resort. The whole resort is beautiful. Rooms are very spacious with a jacuzzi tub in each. And the views are incredible, full ocean view from EVERY room. There is a pool for everyone, affinity with the most amazing view, activity for those who need to keep moving, and an adults only for quiet. The beach is small but the work hard to keep it maintained and added a floating dock. The spa is very professional. With each service you have an hours use of the therapy pool - sauna - steam room. So many options for free activities with your stay. I kayaked to Ixtapa island 3 times, highly recommend this. It's a short walk to Playa Linda with a huge beach and calm ocean, shopping, and restaurants, crocodiles. Oh and the golden sand at playa Linda and the Ixtapa Azul is so pretty. A very cheap bus ride or reasonable cab ride to Ixtapa and Zihuatanejo if you want to leave the resort but there is enough to do right there too. Food - there are 4 Alacarte restaurants and they are all amazing, great food and service. 1 buffet with pretty good food but it was often cold and it is very loud like a cafeteria,and the chairs are plastic and uncomfortable, sitting in the outside part is better. The buffet would be my only criticism of this resort. The snack bar had good burgers and fresh fish! Drinks are plentiful and a great variety! I was fond of the dirty monkeys and mojitos. But the green boar was also good.

This place is amazing! Chose the top floor of the golden buildings and was so impressed. Spacious and clean room. Not musty and really comfortable bed! Grounds are so beautiful and tropical. Three choices in pools - fun pool, quiet pool and beautiful ocean. Spent all our days at the ocean and the sand is lovely, water is clear and swimming area is amazing. Food was so good and martinis were exceptional. Very good value for price! If you want a fantastic vacation spot, this is the place. The staff were top notch as well. We will be back. Note: We met many return travellers and I now know why people keep going back.

This was our 3rd visit to this resort and we enjoyed every minute of our stay. As always, the food (at the buffet) was both plentiful and varied. We also had excellent meals at the Mexican restaurant. The hotel staff is extremely friendly and accommodating, whether at the front desk, the restaurants/lounges, or the pool. The beach is also relatively private and very safe, even for solo female walkers. Without doubt, we will return to this resort.

Was an absolute dream, fantasy vacation.

Very nice new hotel. Rooms were very nice and we were upgraded to an ocean view room. Hotel is close to the main entertainment area in Cancun so just a short walk. Very clean hotel. The beaches are fantastic in this area. The ocean does get rough at times so it limits water activity. Staff were very friendly and helpful. Food was good and even though may not have the variety that some resorts provide, you can always find some great food.

It was wonderful! Everything, from the accommodation to the food at the buffets and at the a la carte restaurants, was fantastic! The staff were very friendly and helpful. The entertainment was enjoyable. The resort was top notch; very clean and the pools were beautiful!

Oh riu, I really wish you'd stop lying to your customers. This is NOT a 5 star resort; the beds are cheap and will make you sore, the pillows are ridiculously small and very very thin, the food is mediocre at best. Did we have a great time? Yes! Will we return to any of your resorts ever again, probably not. I REPEAT THIS IS NOT A 5 STAR RESORT! DON'T BE FOOLED LIKE WE WERE!

Our check in experience was horrendous. No welcome or hello whatsoever and were left by the check-in agent for over 10 minutes while we watched others who were behind us in line check-in and get their bracelets. Frustrating after 8 hours of travelling. This quickly set the stage for the service we were able to experience for a week. The resort is absolutely stunning and has so much to offer. I have no doubt it will one day be a highly sought after destination. For now, there is work to be done.

My experience at this resort could not be matched by any other resort! Everything from the customer service, the food, the beach, and the accommodations was phenomenal. All of the staff really thought of everything and took care of everything. Super friendly and accommodating, no request was too much of a hassle for them to complete. Everyone from the waiters to the concierge was a courteous, happy, and informative. Isabel helped us check in - and wow she was so amazing! She was incredibly sweet but also really thorough and concise. She gave us the best tips about where to get food once we arrived as she must have known that we were hungry before we even mentioned it. We love her! Arturo at the front desk was always helping us break our large bills to smaller denominations. He is great at conversation! He is super humble and friendly!! The food at our resort was amazing!!! At first, I was skeptical tor try an asian cuisine restaurant in a Mexican resort. I had extremely under estimated Tao Cat! The food there is incredibly delicious and the their desserts are even better. Even the buffet food is good, I had to convince myself to not overfill my stomach. The authentic restaurant Adelita has huaraches, fajitas, and tacos like you wouldn't believe. It really opens your eyes to what little we know about authentic Mexican cuisine due to Tex Mex food. The pizza and snack bar (Sorrento) has the best ceviche I have ever tried. Super fresh and soft, the fish literally melted in my mouth. I had ordered that almost every day around lunch time and had no regrets. The best part? No need to make reservations..... for any of the restaurants on the resort! How amazing is that!!! We will truly miss Quetzabel and how sweet and wonderful her demeanor was! We would always look forward to seeing her around breakfast time!!! Her sweet and uplifting character made Catalonia rise above other resorts. The people who run the daily games and activities are also super fun! Always energetic, uplifting, and happy! Shout out to Jose (Chema) and Nicolas!!! Food and water is also really clean. I chose not to take a Dukoral before I left and had no problems. I saw ice being brought out in bags so you know they buy their ice instead of using the tap water. Water, cutlery, tables, and chairs are always cleaned. I had no problems at all. After cleaning service, the room was always clean, no specks of sand on the ground or anything. There was a safe in our room as well for added security, I didn't feel worried about my personal belongings at all. The shower was wide and spacious! Internet access can be reached throughout the entire resort as well! NO delays! And there was also a mini-fridge that was stacked with snacks and water everyday!! Yum! The beach was super close to the room and super clean! It was like something out of a travel commercial : clean, seaweed-less soft white sand, and crystal clear blue waters. It is truly paradise! If the waters are calm, you can also rent a kayak and go on your own adventure for an hour as part of the resort. And you are also free to walk up and down the beach for your own adventure as well. Last but not least, we have to give an amazing shout-out to EDDY! His job is to make sure all guests enjoy their time at the resort and he did not disappoint. He first greeted us with his super friendly demeanor and from his manner of conversation ,we knew he wasn't talking to us just to sell us something. Eddy gave us invaluable tips and recommendations on how to fully enjoy our vacation. His suggestions on tourist excursions and traveler's safety was incredibly useful!! He helped us achieve the best day trips which got us to the destinations and landmarks we really wanted to see without having to settle for destinations we weren't all that crazy for. Sergio also helped and we couldn't be more grateful. They both helped us book a day excursion to Playa del Carmen for shopping with Best Day Experience. My friends and I were able to get many souvenirs to bring home. THANK YOU SO MUCH EDDY FOR EVERYTHING!!! All in all, I do not have any outstanding negative remarks to say about this resort. You honestly get what you pay for. The quality, customer service, and accommodation is all absolutely wonderful. Thank you Catalonia for all your hospitality!