Mexico

Select one of the 17 destinations below that we have for Mexico to narrow your hotel review search further.
Best hotels in Mexico, based on:
#12 Oleo Cancun Playa Boutique Resort
#12 Oleo Cancun Playa Boutique Resort
Cancun
Mexico
47 reviews
Beware!
Had a great two weeks and then - it was over. Was waiting for our airport transportation after checking out when a front desk employee approached us in the driveway to tell us our smoke detector (hard wired on the 10ft high ceiling) had been broken (by us!) and we would not be able to leave until it was paid for. Employee shows me a picture on his cell phone of a smoke detector with the small plastic piece missing from in front of sensor. I actually could see nothing wrong, my husband is an HVAC guy and is always looking at ceilings and roofs so he knew what he was looking at but it was absolutely nothing that we had done (if it was in fact a picture from our room?) Luckily, I had just read another online review a few nights before encapsulating essentially the same thing where a family indeed paid for bogus damage found in their room upon checking out but *just* before their air transportation was scheduled to arrive. Rooms are cleaned daily - I would think that “damage” would be noted as it happens, not five minutes before you leave the property. They also said that the smoke detectors would send notifications that they are offline as soon as something is wrong with them but no one seemed to be able to tell us when that actually happened...if it actually happened...because it didn't happen! My anger went from 0 - 100 in a flash! I 100% accused them of pulling this moronic shakedown on a regular basis because the similarities between the two occurrences was so obvious! Meanwhile, our shuttle had arrived and I'm sure our loud and angry voices were not what they had expected so we were not prevented from leaving and we paid for no bogus damage. Another similarity between our experience and the one I'd read online - neither of us would attend their timeshare spiels. Perhaps that's just a coincidence as I'm not sure what their intended target criteria actually is but I'll be making sure not only to never go back to the ÓLEO but also any hotel affiliated with this hotel group.
#19 Secrets Huatulco Resort And Spa
#19 Secrets Huatulco Resort And Spa
Huatulco
Mexico
122 reviews
Tragic
I had never been to Mexico. My wife and I decided to go to Secrets because friends had advised how clean and safe it was. We took our Dukoral weeks prior to leaving, had our shots at the doctors office too. We arrived, very beautiful locale. The people very friendly at this resort. Everyone makes it a great comfortable atmosphere. Beautiful pools, wonderful beaches, it looked so clean. Second day there I had a hamburger pool side . I looked at the burger after two bites and saw that it was almost raw. I cursed, put it aside, continued to enjoy the atmosphere. Tuesday the diarrhea started. Spent the day in the room, a little tourista, let it run its course I thought. By Wednesday morning I was passing blood and cramped up with a lot of pain. Had to call the doctor. The doctor came to the hotel, fantastic fellow! Was kind and very helpful. Gave me an antibiotic injection plus a prescription for three more meds. $500 USD for the fix. Was not allowed to eat animal protein for the rest of the trip, only veggies bread and fruit. Couldn't take advantage of all of the delicious foods available. I tried to recover in the shade by the pool. It was there that I found out that two others had suffered the exact same fate as me after eating the hamburger on Monday. Both violently ill, unable to leave their rooms. The night before departure I asked to speak with a manager. Manager Luis Pino met with me and I told him my story. I also told him the story of the other two that I had spoken with who had the same illness. He was very kind, was apologetic, but reassured me that the food quality is checked every week. He advised that he would think about what had happened and speak with me about a form of compensation. Someone would speak to me before my departure. Nobody came to speak with me. Nobody called me. For a seven day all inclusive, I spent 5 days in the bathroom. Does it happen? I'm sure it does. Is it my fault? I did take two bites of the burger before looking at it. For the amount of money we spent on this vacation, I would not do it again. When you spend that amount, you want to try not to be concerned about every little thing. Do not waste your hard earned dollars on this resort.
#20 Fiesta Americana Puerto Vallarta
#20 Fiesta Americana Puerto Vallarta
Puerto Vallarta
Mexico
46 reviews
Honeymoon
My husband and I chose this place for our Honeymoon because we both wanted to go somewhere that we had not been together, and it was an amazing experience. Concierge Marianna saw that we were booked for the first floor and made sure that was fixed right away and we ended up being on the 5th floor with an amazing view! RAF, Sergio, Hugo, and all the poolside wait staff did a phenomenal job of making sure you were well looked after while you were enjoying swims or lounging by the pool which was also amazing!. Marianna by the pool was so much fun and full of life had such a great personality we always enjoyed when we had her asking us what the question of the day was. The restaurants El Mexicano, Rusato, and the Tiantang restaurant had great food and great staff members. The breakfast buffet in the Chulavista was hands down the best buffet I have ever had ever! There was even one day where they were super busy that they let us sit in the members only section and we got an amazing ocean view! Our maid/housekeeper Luz did a great job of cleaning and making our room feel so cozy like we had never left home everyday. The room service experiences when we did order were also great. The resort it's self is absolutely beautiful and definitely going to be back. Marianna with the glasses was amazing she always remembered us and our room number and was telling the staff so that we didn't have to worry. The drinks were delicious, the live rock band night was one of my fave nights the band was amazing at getting everyone in the room rocking out. We even had a couple times were we would get back to the room with a surprise waiting one night was Happy Anniversary with chocolate covered strawberries before we left was Have great trip with a delicious assortment of desserts including Macaroons! Our Spa experience was romantic and really well done as well Luis even took care of us when he found out we were on our honeymoon. We had the couples massage experience 80min massage together and then in our own sections access to the Sauna and the Steam room which helped us relax. The hydro pool was amazing and after the massage we had access to our own private jacuzzi. The best part was that they didn't even rush you out the door you literally could stay there as long as you wanted. Thank you for the greatest experience and we will definitely be spreading the word and telling people to come here. Most importantly we will definitely be back!

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