Neither satisfied, nor dissatisfied.
We reached this resort on 11th of september it was a rainy day. We chose this resort because it looked very nice and modern from the outside. The lobby has a great atmosphere to it and staff at the concierge are not well informed (I called the reception to ask if the they have a scale, they told me that bellboys have; however, when I went down to ask the staff at concierge they were like what the hell are you talking about we don't have that. Turns out on the check-out day bellboys actually have a handheld scale.)
Buffet is called Las Olas and I would say it is okay, on the other hand for lunch you can use the Italian restaurant located by the lobby (lamb racks were my favourite). For dinner we really enjoyed the food at the Krystal, Japanese and Steakhouse (Krystal has a cool manager named Eduardo very friendly and accomodating. Gotta try the lobster risotto).
The drinks are mostly premium, you get Don Julio Reposado for tequila and Chivas Regal 12yrs (or Buchanan) for scotch/whiskey.
Entertainment team staff are great. Raul and Alexis are great guys we went to City Nightclub with them and everything was perfect, night shows are enjoyable.
The pools are where I had problem with I believe they need a chiller. There are not enough trees to shadow over, hence, the pool water gets pretty warm. I hung out at Trinidad swim-up pool at times, yet I am skeptical about its cleanliness. People would drink like 10 beers and you would never see them leave the pool ( to be honest I don't blame them the closest washroom is by the building and you need to walk a bit to reach it. Other thing about the washroom is, it is damn cold) maybe they can use urine-revealing pool compound or build a washroom close to it. On the other hand infinity pool is great we had a foam party there and it was fun.
Gym is horrible I was very dissapointed. I am an athletic person and need at least an hour to spend at gym. Their machines are awful (2 ellipticals and 3 treadmills) and not well-maintained the weight machines make a screeching sound as you use them. The spa looks awkward and squished, yet the jakuzzi was fine (steam room never worked).
You have a 24 hr spot in the resort to get food and drinks and it is caller Sports Bar. I call it the de-facto zone becauee it felt like you leave the boundaries of the resort once you enter there. There is a foul smell there every day, it is a mix of hot dogs, buffalo sauce and detergent. First time I entered there I almost puked. They have old sandwiches and when I went there on a saturday night for a quick eats around 2AM (after Xplor Fuego) place was a mess there was nothing to eat and people were drunk out of their mind.
The room is pretty cool we had a nice view. I suggest you don't leave your valuables laying around thinking that it is a 5-star luxury resor like I did, one of my bracelets were on the top of the fridge by the coffee maker and it mysteriously DISSAPEARED.
Beach is also not bad you get shallow areas and deeper zones where you can see stingrays on the bottom. It is rocky though.
Overall we enjoyed our stay; however, not sure if I would return. This was our first Riu experience. We heard lots of negativity towards Riu brand before and I must say some were right about certain things. If you are in the little details like I am you shall clearly see that they are cheap when it comes to that.