Mexico

This hotel is very spacious, clean & family-friendly. I do wish there was more elevators around the resort because it is very needed for strollers and older adults with young kids. We enjoyed our stay because staff was friendly.

We reached this resort on 11th of september it was a rainy day. We chose this resort because it looked very nice and modern from the outside. The lobby has a great atmosphere to it and staff at the concierge are not well informed (I called the reception to ask if the they have a scale, they told me that bellboys have; however, when I went down to ask the staff at concierge they were like what the hell are you talking about we don't have that. Turns out on the check-out day bellboys actually have a handheld scale.) Buffet is called Las Olas and I would say it is okay, on the other hand for lunch you can use the Italian restaurant located by the lobby (lamb racks were my favourite). For dinner we really enjoyed the food at the Krystal, Japanese and Steakhouse (Krystal has a cool manager named Eduardo very friendly and accomodating. Gotta try the lobster risotto). The drinks are mostly premium, you get Don Julio Reposado for tequila and Chivas Regal 12yrs (or Buchanan) for scotch/whiskey. Entertainment team staff are great. Raul and Alexis are great guys we went to City Nightclub with them and everything was perfect, night shows are enjoyable. The pools are where I had problem with I believe they need a chiller. There are not enough trees to shadow over, hence, the pool water gets pretty warm. I hung out at Trinidad swim-up pool at times, yet I am skeptical about its cleanliness. People would drink like 10 beers and you would never see them leave the pool ( to be honest I don't blame them the closest washroom is by the building and you need to walk a bit to reach it. Other thing about the washroom is, it is damn cold) maybe they can use urine-revealing pool compound or build a washroom close to it. On the other hand infinity pool is great we had a foam party there and it was fun. Gym is horrible I was very dissapointed. I am an athletic person and need at least an hour to spend at gym. Their machines are awful (2 ellipticals and 3 treadmills) and not well-maintained the weight machines make a screeching sound as you use them. The spa looks awkward and squished, yet the jakuzzi was fine (steam room never worked). You have a 24 hr spot in the resort to get food and drinks and it is caller Sports Bar. I call it the de-facto zone becauee it felt like you leave the boundaries of the resort once you enter there. There is a foul smell there every day, it is a mix of hot dogs, buffalo sauce and detergent. First time I entered there I almost puked. They have old sandwiches and when I went there on a saturday night for a quick eats around 2AM (after Xplor Fuego) place was a mess there was nothing to eat and people were drunk out of their mind. The room is pretty cool we had a nice view. I suggest you don't leave your valuables laying around thinking that it is a 5-star luxury resor like I did, one of my bracelets were on the top of the fridge by the coffee maker and it mysteriously DISSAPEARED. Beach is also not bad you get shallow areas and deeper zones where you can see stingrays on the bottom. It is rocky though. Overall we enjoyed our stay; however, not sure if I would return. This was our first Riu experience. We heard lots of negativity towards Riu brand before and I must say some were right about certain things. If you are in the little details like I am you shall clearly see that they are cheap when it comes to that.

An amazing experience! The hotel and rooms were clean, the food was great, and the staff were very friendly. The staff that stood out to us and made our experience very positive were Marcello(pool/activities), Jovani(activities), Charly(activities), Linda(waitress at main buffet and theater), and Gabriella(host at main buffet). These 5 people definitely deserve recognition!

Luxury Bahia Principe Sian Kaan was an amazing place. Located in the jungle, it is a 10 minute shuttle ride to the beach, but the shuttles were frequent and it is worth the ride away to be on the quieter resort. Part of the reason it is such a good deal though is that with a stay at Sian Kaan, you can access all the other resorts: Akumal (the other luxury resort, family friendly), and Grand Bahia Principe Coba and Tulum. It was easy to get around, and so much to explore ON site.

The customer care was outstanding. Especially the attention to detail in food presentation and service. This resort has a customer care system that runs efficiently and organized . Enjoyed our stay. Will definitely return.

This resort was absolutely amazing. It has everything you can think of and more. The staff were so great to deal with and always very pleasant and as helpful as possible. they will go out of there way and try and accommodate you in every way possible. the rooms were really nice as we had a partial ocean view suite over looking the pools and ocean. The food was fantastic and would be suitable for everybody. the buffet was huge and a very large variety of everything you can think of. the 5 main restaurants are also available for fine dining. The steak house was fantastic. we enjoyed the Italian one too. We had the Mexican restaurant for lunch and it was good also. I never made it to the Japanese or Indian one that they have there also. I would recommend this resort to any body traveling to Cabo San Lucas. the resort is located right on the beach so you do not have to walk far to enjoy it. you can walk down the beach to Medano Beach and the Marina and enjoy the night life and bars and restaurants You have the privelage of using the Riu Santa Fe next door which is very fun and suited the younger croud as we were there during spring break. this resort is very large and has lots of restaurants and bars in it also.

From the moment we arrived the service was awesome. Check in was swift, pleasant our luggage was taken care of and we were in our room in no time. Let me tell you the view from the room is just beautiful , we were on the 6 th floor, felt like we were on a cruise ship . I suspect a great view from any room , just looking out and seeing the ocean. The sound of the waves is quite loud, how exciting that was. The service is 5 star, we tried all of the à la carte restaurants, Our favorite for supper was the Japanese, for lunch was Blaze by the ocean, and the breakfast at the buffet was great, never went to the buffet in the evening. The beach has beautiful sand, and just the right size , unless you like to take long walks this is not the place for you . No problem getting beach towels there is always a big stack and you just need to pick 1 up no hastle. The pools are great right by the beach , and different coolness or a very warm adult pool . Just a little ride downtown about $6.00 Canadian well worth going out and great shopping. I totally recommend this hotel, have a great vacation!

My husband and I chose this place for our Honeymoon because we both wanted to go somewhere that we had not been together, and it was an amazing experience. Concierge Marianna saw that we were booked for the first floor and made sure that was fixed right away and we ended up being on the 5th floor with an amazing view! RAF, Sergio, Hugo, and all the poolside wait staff did a phenomenal job of making sure you were well looked after while you were enjoying swims or lounging by the pool which was also amazing!. Marianna by the pool was so much fun and full of life had such a great personality we always enjoyed when we had her asking us what the question of the day was. The restaurants El Mexicano, Rusato, and the Tiantang restaurant had great food and great staff members. The breakfast buffet in the Chulavista was hands down the best buffet I have ever had ever! There was even one day where they were super busy that they let us sit in the members only section and we got an amazing ocean view! Our maid/housekeeper Luz did a great job of cleaning and making our room feel so cozy like we had never left home everyday. The room service experiences when we did order were also great. The resort it's self is absolutely beautiful and definitely going to be back. Marianna with the glasses was amazing she always remembered us and our room number and was telling the staff so that we didn't have to worry. The drinks were delicious, the live rock band night was one of my fave nights the band was amazing at getting everyone in the room rocking out. We even had a couple times were we would get back to the room with a surprise waiting one night was Happy Anniversary with chocolate covered strawberries before we left was Have great trip with a delicious assortment of desserts including Macaroons! Our Spa experience was romantic and really well done as well Luis even took care of us when he found out we were on our honeymoon. We had the couples massage experience 80min massage together and then in our own sections access to the Sauna and the Steam room which helped us relax. The hydro pool was amazing and after the massage we had access to our own private jacuzzi. The best part was that they didn't even rush you out the door you literally could stay there as long as you wanted. Thank you for the greatest experience and we will definitely be spreading the word and telling people to come here. Most importantly we will definitely be back!

Beautiful hotel with great service and even better dinning. Located on a stunning and secluded bay where you can enjoy the golden sand beaches and snorkeling.

This was an all inclusive vacation that 3 of us girls booked . The hotel was an excellent pick for our 8 day stay. Loved cancun and can't wait for my next vacation