Mexico

L'hôtel est parfait. Moi et mon copain avons passé 7 jours au Riu palace costa mujeres. La chambre était luxueuse avec un grand bain parfait pour les couples! Le service est impeccable toujours un employé prêt a vous aider. Serveur directement sur la plage, donc pas besoin de se deplacer. Service aux chambres 24h très apprécié et gratuit.

We just returned from our eight visit to Azul Grand and we will return again next year. One week is not enough and three weeks is not too long. The resort is quiet, the scenery and proximity to Ixtapa Island and the crocodile conservation area and bike path is wonderful. We always feel safe and the staff is friendly and helpful. There are four a la carte restaurants that all offer a good selection with attentive staff. If you are active, the bicycle tours, kayak to the island with snorkeling, and Hobie Cat sailing are included. For relaxation the adult pool is quiet and the Infinity pool more active.

This place is amazing! Chose the top floor of the golden buildings and was so impressed. Spacious and clean room. Not musty and really comfortable bed! Grounds are so beautiful and tropical. Three choices in pools - fun pool, quiet pool and beautiful ocean. Spent all our days at the ocean and the sand is lovely, water is clear and swimming area is amazing. Food was so good and martinis were exceptional. Very good value for price! If you want a fantastic vacation spot, this is the place. The staff were top notch as well. We will be back. Note: We met many return travellers and I now know why people keep going back.

Très belle hotel! La nourriture y est excellente!! Le buffet est succulent. Service nec plus ultra de la part de Demetrio et Neyfi. Les restaurants à la carte sont impressionnant, le Alux est tout simplement sublime!! c'est un endroit très relaxe, pas de grosse animation et musique casse-oreille. Les piscines sont des oasis de paix Juste en face du terrain de golf qui est magnifique! très belle végétation c'est un must pour les gens qui veulent relaxer Tout est propre et très bien

Was an absolute dream, fantasy vacation.

Had a great two weeks and then - it was over. Was waiting for our airport transportation after checking out when a front desk employee approached us in the driveway to tell us our smoke detector (hard wired on the 10ft high ceiling) had been broken (by us!) and we would not be able to leave until it was paid for. Employee shows me a picture on his cell phone of a smoke detector with the small plastic piece missing from in front of sensor. I actually could see nothing wrong, my husband is an HVAC guy and is always looking at ceilings and roofs so he knew what he was looking at but it was absolutely nothing that we had done (if it was in fact a picture from our room?) Luckily, I had just read another online review a few nights before encapsulating essentially the same thing where a family indeed paid for bogus damage found in their room upon checking out but *just* before their air transportation was scheduled to arrive. Rooms are cleaned daily - I would think that “damage” would be noted as it happens, not five minutes before you leave the property. They also said that the smoke detectors would send notifications that they are offline as soon as something is wrong with them but no one seemed to be able to tell us when that actually happened...if it actually happened...because it didn't happen! My anger went from 0 - 100 in a flash! I 100% accused them of pulling this moronic shakedown on a regular basis because the similarities between the two occurrences was so obvious! Meanwhile, our shuttle had arrived and I'm sure our loud and angry voices were not what they had expected so we were not prevented from leaving and we paid for no bogus damage. Another similarity between our experience and the one I'd read online - neither of us would attend their timeshare spiels. Perhaps that's just a coincidence as I'm not sure what their intended target criteria actually is but I'll be making sure not only to never go back to the ÓLEO but also any hotel affiliated with this hotel group.

Very nice new hotel. Rooms were very nice and we were upgraded to an ocean view room. Hotel is close to the main entertainment area in Cancun so just a short walk. Very clean hotel. The beaches are fantastic in this area. The ocean does get rough at times so it limits water activity. Staff were very friendly and helpful. Food was good and even though may not have the variety that some resorts provide, you can always find some great food.

Hotel was clean and new. Excellent Except butler services should be eliminated (they did nothing and didn't see him for 4 days..other couples on two different floors had similar experiences with their butler

My experience was great

My husband and I chose this place for our Honeymoon because we both wanted to go somewhere that we had not been together, and it was an amazing experience. Concierge Marianna saw that we were booked for the first floor and made sure that was fixed right away and we ended up being on the 5th floor with an amazing view! RAF, Sergio, Hugo, and all the poolside wait staff did a phenomenal job of making sure you were well looked after while you were enjoying swims or lounging by the pool which was also amazing!. Marianna by the pool was so much fun and full of life had such a great personality we always enjoyed when we had her asking us what the question of the day was. The restaurants El Mexicano, Rusato, and the Tiantang restaurant had great food and great staff members. The breakfast buffet in the Chulavista was hands down the best buffet I have ever had ever! There was even one day where they were super busy that they let us sit in the members only section and we got an amazing ocean view! Our maid/housekeeper Luz did a great job of cleaning and making our room feel so cozy like we had never left home everyday. The room service experiences when we did order were also great. The resort it's self is absolutely beautiful and definitely going to be back. Marianna with the glasses was amazing she always remembered us and our room number and was telling the staff so that we didn't have to worry. The drinks were delicious, the live rock band night was one of my fave nights the band was amazing at getting everyone in the room rocking out. We even had a couple times were we would get back to the room with a surprise waiting one night was Happy Anniversary with chocolate covered strawberries before we left was Have great trip with a delicious assortment of desserts including Macaroons! Our Spa experience was romantic and really well done as well Luis even took care of us when he found out we were on our honeymoon. We had the couples massage experience 80min massage together and then in our own sections access to the Sauna and the Steam room which helped us relax. The hydro pool was amazing and after the massage we had access to our own private jacuzzi. The best part was that they didn't even rush you out the door you literally could stay there as long as you wanted. Thank you for the greatest experience and we will definitely be spreading the word and telling people to come here. Most importantly we will definitely be back!