Mexico

Very clean and well maintained property. The staff were all courteous and friendly. There was a good variety of activities led by Briian and the evening entertainers were very talented especially the band, Elite. Moises never disappointed with the bar service on the beach! The favoured restaurants were Chez Isabelle and Basmati [excellent!].

Amazing resort with top quality food and the friendliest staff. Not a complaint all week.

A classy, yet fun vibe to this large resort. Fine dining options with beautiful decor in the restaurants.

Firstly, as seen it's across the highway from the beach, which isn't something they're hiding, but they continuously talk about the convenience of the trams they have to the other parks. It is anything but convenient, you wait a lot! Also if you're at another resort trying to go back to Saan Ki'an you're likely to wait 30 mins every time. There is 3 very small pools none of which have a swim up bar, the staff would come serve you and mostly were pretty regular, but that's not near as convenient or fun. Was near impossible to book restaurants (unless you book weeks in advance which isn't mentioned) and if you manage to they're most likely in the other three resorts so you've got to leave minimum 45 minutes prior to make sure a tram shows up. The ones we were able to book were good food. Otherwise we were stuck at the lobby buffet night after night, and if you have allergies you'd better bring your epi pen. There was one bar in the lobby, that most definitely wasn't much of a vibe, the stage for their shows was small as the one at your local dive bar. I'd say one of the biggest complaints was there was NO 24hr disco or bar at any of the four resorts. We had a 24hr snack bar that would occasionally be attentive if you could get clean plates/silverware and a server that was able to communicate. Let's face it though, no one is having a fun party at a snack bar, let alone the poor service. Also it seemed daily the power would go out a few times a day for 5-20 minutes. Internet was pretty sparse across the resort. I will say my room was very nice, and the cleaners were excellent. Staff were all friendly, and attentive other then the snack bar staff.

The hotel needs to start updating rooms and outdoor walkways. It still is a very friendly hotel. It is a smaller hotel which makes it quite enjoyable. The food was excellent this trip at both the fancy restaurants and the buffet also. The sargassum was a problem this trip along with the high winds, however, it did not stop us from enjoying it. They have a great group of biologists that provide a great presentation on turtles. Since covid they don't have enough activity staff to get you involved in activities around the resort. They don't have the activity staff joining in dancing in the evening which is something they did previously.

This hotel is beautiful, but our room was not up to par when we arrived. Our bed had sand in it and a vanity box in the bathroom had one dirty Q-tip in it. Our room was not often cleaned during the day. Food was good most of the time. I loved the choice of restaurants.

Great stay, beautiful location, food and restaurant ambiance is lacking.

My wife and I celebrated our Honeymoon at the Royalton Chic Cancun 20-27 Oct 23. Right from the start the staff were very friendly and helpful. I especially want to spotlight Sandra, our "Butler". She provided non-stop service to us. She immediately responded to all our inquires, going beyond in finding us a reasonable car rental. All our restaurant requests were met, and on a daily basis, she made sure we were happy with our stay and if we needed anything. The food at the Chic was amazing! I highly recommend Hunter's Steakhouse. Order the petite (it's normal size) Tenderloin, ask for two! Cook perfectly! The breakfast at both the ala carte and buffet were fantastic. Make sure you have a coffee or 10 at Insomnia. The little sandwiches and gelato are a great snack between meals. We used the gym daily, and it fit our needs. Last but not least, the beach was beautiful. Clean, no seaweed, and very safe. We walked to the jetty everyday, which took us through the public beach area without any issues. All around, this was one of the best resorts we have stayed at, and I highly recommend it for any couples wanting to relax, or enjoy some fun like the foam party. We will be back!

Great complex with superb entertainment, friendly, happy staff, and security work hard to help anyone to their room overcome by afternoon heat and one extra tequila shot. The food is top notch, cleaning staff keep the resort immaculate. The numerous pools offer different options.

This was my first time at an all inclusive resort and it will not be the last. This was the first vacation I have had in over three years and I enjoyed myself thoroughly.