Mexico

Location very isolated and expensive to take cab into Cancun. Beautiful endless beach. Sea grass raked up daily but still lots around which is an issue in this area. Didn't keep us from the beach or ocean although was very windy and rough during our visit. Very new, clean and modern hotel. Lots of chairs available by the pool and beach and loved the sun shades. Endless food choices but typical buffet food, mostly bland and dry. Loved the fresh donuts and fruits. Good Mojitos by the pool. Other bar cocktails were prepackaged overly sweet mixes.

The service made our stay. Everyone from the doorman to the room attendant were all amazing. The drink staff at the pool, jovanny, and Aidan and Tanya and Kevin in the restaurant all made us come looking and staying in their sections.

Très belle hotel! La nourriture y est excellente!! Le buffet est succulent. Service nec plus ultra de la part de Demetrio et Neyfi. Les restaurants à la carte sont impressionnant, le Alux est tout simplement sublime!! c'est un endroit très relaxe, pas de grosse animation et musique casse-oreille. Les piscines sont des oasis de paix Juste en face du terrain de golf qui est magnifique! très belle végétation c'est un must pour les gens qui veulent relaxer Tout est propre et très bien

Was an absolute dream, fantasy vacation.

The hotel was beautiful and we had a ocean view in the King super saver room. Staff were very friendly all around and you were able to make a connection with them. Which made you feel even more at home and relaxed. Most of the restaurants were wonderful. The steak house was amazing and the only one we weren't a really large fan of was the Italian. However, we enjoyed it so much that we are hoping to take our children back there. As, we enjoyed that we could go to the other two resorts through the Riu. This was our first all inclusive and we enjoyed it.

We had a wonderful trip! First off, Mexico and specifically the Cancun/Mayan Riviera have been off our radar for the past 5-6 years as we have preferred the southern Caribbean (Antigua, St Lucia, etc), but this trip and specifically this resort will bring us back. The entire experience was excellent from start to finish. The staff are extremely helpful and provide attentive service with a smile. The resort is very modern, extremely clean and the staff are continuously cleaning and maintaining the property - in every aspect. We have traveled extensively and I have never seen a resort power washing and scrubbing the pool/ lounge chairs. We will be going back FOR SURE and have been telling all of our friends and family to consider this resort when looking for a great vacation spot.

Hotel was clean and new. Excellent Except butler services should be eliminated (they did nothing and didn't see him for 4 days..other couples on two different floors had similar experiences with their butler

Oh riu, I really wish you'd stop lying to your customers. This is NOT a 5 star resort; the beds are cheap and will make you sore, the pillows are ridiculously small and very very thin, the food is mediocre at best. Did we have a great time? Yes! Will we return to any of your resorts ever again, probably not. I REPEAT THIS IS NOT A 5 STAR RESORT! DON'T BE FOOLED LIKE WE WERE!

My experience at this resort could not be matched by any other resort! Everything from the customer service, the food, the beach, and the accommodations was phenomenal. All of the staff really thought of everything and took care of everything. Super friendly and accommodating, no request was too much of a hassle for them to complete. Everyone from the waiters to the concierge was a courteous, happy, and informative. Isabel helped us check in - and wow she was so amazing! She was incredibly sweet but also really thorough and concise. She gave us the best tips about where to get food once we arrived as she must have known that we were hungry before we even mentioned it. We love her! Arturo at the front desk was always helping us break our large bills to smaller denominations. He is great at conversation! He is super humble and friendly!! The food at our resort was amazing!!! At first, I was skeptical tor try an asian cuisine restaurant in a Mexican resort. I had extremely under estimated Tao Cat! The food there is incredibly delicious and the their desserts are even better. Even the buffet food is good, I had to convince myself to not overfill my stomach. The authentic restaurant Adelita has huaraches, fajitas, and tacos like you wouldn't believe. It really opens your eyes to what little we know about authentic Mexican cuisine due to Tex Mex food. The pizza and snack bar (Sorrento) has the best ceviche I have ever tried. Super fresh and soft, the fish literally melted in my mouth. I had ordered that almost every day around lunch time and had no regrets. The best part? No need to make reservations..... for any of the restaurants on the resort! How amazing is that!!! We will truly miss Quetzabel and how sweet and wonderful her demeanor was! We would always look forward to seeing her around breakfast time!!! Her sweet and uplifting character made Catalonia rise above other resorts. The people who run the daily games and activities are also super fun! Always energetic, uplifting, and happy! Shout out to Jose (Chema) and Nicolas!!! Food and water is also really clean. I chose not to take a Dukoral before I left and had no problems. I saw ice being brought out in bags so you know they buy their ice instead of using the tap water. Water, cutlery, tables, and chairs are always cleaned. I had no problems at all. After cleaning service, the room was always clean, no specks of sand on the ground or anything. There was a safe in our room as well for added security, I didn't feel worried about my personal belongings at all. The shower was wide and spacious! Internet access can be reached throughout the entire resort as well! NO delays! And there was also a mini-fridge that was stacked with snacks and water everyday!! Yum! The beach was super close to the room and super clean! It was like something out of a travel commercial : clean, seaweed-less soft white sand, and crystal clear blue waters. It is truly paradise! If the waters are calm, you can also rent a kayak and go on your own adventure for an hour as part of the resort. And you are also free to walk up and down the beach for your own adventure as well. Last but not least, we have to give an amazing shout-out to EDDY! His job is to make sure all guests enjoy their time at the resort and he did not disappoint. He first greeted us with his super friendly demeanor and from his manner of conversation ,we knew he wasn't talking to us just to sell us something. Eddy gave us invaluable tips and recommendations on how to fully enjoy our vacation. His suggestions on tourist excursions and traveler's safety was incredibly useful!! He helped us achieve the best day trips which got us to the destinations and landmarks we really wanted to see without having to settle for destinations we weren't all that crazy for. Sergio also helped and we couldn't be more grateful. They both helped us book a day excursion to Playa del Carmen for shopping with Best Day Experience. My friends and I were able to get many souvenirs to bring home. THANK YOU SO MUCH EDDY FOR EVERYTHING!!! All in all, I do not have any outstanding negative remarks to say about this resort. You honestly get what you pay for. The quality, customer service, and accommodation is all absolutely wonderful. Thank you Catalonia for all your hospitality!

I would not classify this resort a 4 Diamond, more like 4 Star. I understand there are not many resorts in Huatulco, so this is probably the best. I have stayed in many resorts so I have a sufficient amount of points to compare to. The rooms are all ocean views which is nice. However the rooms are dated, there is no decor throughout the whole resort. The beds are extremely uncomfortable. The pools are fantastic, however, there are never any pool towels. If you were not up by 7:00 am to run down to save lounge chairs, you did not get one. There needs to be a better system. There were lounge chairs with towels on them, but were not used for half the day. We upgraded to the Preferred Club and don't feel it was worth the extra money. We did not even have bath towels in our room the first day. Didn't realize until we had a shower. Had to call 3 times to get towels. We were supposed to have pool towels and fruit platter with wine upon arrival in our room. It took my travel agent to call the 3rd day to get wine and 5 strawberries. Do not upgrade to Preferred. Not worth it in this resort. The toilet has no privacy. You have a glass wall and door with a bit of frosting to cover where you sit. Happen to be going to the washroom when room service came to the door and could not open the door because he would have seen me going to the bathroom. The private beaches are fantastic. The staff are very nice and the resort is clean. The food was good, but restaurants are very warm at night. Men had to wear pants (dress shorts were not allowed) if you wanted to sit in the restaurants, but the AC was not enough to stay cool. Definately not worth $1000/day it cost us.