Mexico

Select one of the 18 destinations below that we have for Mexico to narrow your hotel review search further.
Best hotels in Mexico, based on:
#8 Bahia Principe Luxury Sian Ka An
#8 Bahia Principe Luxury Sian Ka An
Riviera Maya
Mexico
708 reviews
Worst I've been to.
Firstly, as seen it's across the highway from the beach, which isn't something they're hiding, but they continuously talk about the convenience of the trams they have to the other parks. It is anything but convenient, you wait a lot! Also if you're at another resort trying to go back to Saan Ki'an you're likely to wait 30 mins every time. There is 3 very small pools none of which have a swim up bar, the staff would come serve you and mostly were pretty regular, but that's not near as convenient or fun. Was near impossible to book restaurants (unless you book weeks in advance which isn't mentioned) and if you manage to they're most likely in the other three resorts so you've got to leave minimum 45 minutes prior to make sure a tram shows up. The ones we were able to book were good food. Otherwise we were stuck at the lobby buffet night after night, and if you have allergies you'd better bring your epi pen. There was one bar in the lobby, that most definitely wasn't much of a vibe, the stage for their shows was small as the one at your local dive bar. I'd say one of the biggest complaints was there was NO 24hr disco or bar at any of the four resorts. We had a 24hr snack bar that would occasionally be attentive if you could get clean plates/silverware and a server that was able to communicate. Let's face it though, no one is having a fun party at a snack bar, let alone the poor service. Also it seemed daily the power would go out a few times a day for 5-20 minutes. Internet was pretty sparse across the resort. I will say my room was very nice, and the cleaners were excellent. Staff were all friendly, and attentive other then the snack bar staff.
#9 Excellence Riviera Cancun
#9 Excellence Riviera Cancun
Riviera Maya
Mexico
181 reviews
Highly recommend
This Hotel was excellent. The food, the service, the entertainment! Entertainment was the best I've seen at any resort and plenty of it. Live bands in afternoon and evening most days. Then a show, then some type of participation entertainment later, such as karaoke, tons of fun to watch, and the silent party. Everything you need is on an app on your phone, which I liked but my husband does not even turn his phone on during vacation as I'm sure many people don't so this may be a negative. The rooms were great and we had a swim out which we only use once or twice as it wasn't really a private swim out like some resorts. You had direct access from your room to a pool which was still nice. It wasn't connected to the lazy river pool, which was fine because the lazy river was in the shade most of the day and I didn't even make it around the whole circuit as it was chilly in the shade. One of the main pools not connected to any rooms was freezing (for me) many people were in it...(a long time) and had a swim up bar, so again, not for me. All staff were very friendly. Did not have club level and did not see much of a difference. We usually do upgrade to a club level at many resorts but had everything we needed here without. Not a very big resort, so walking was not an issue (I have some mobility issues) Towel/chair game was happening here but were always plenty of chairs and beds left open, specially on the beach. The seaweed was minimal and was maintained. Beach service was great. We like to go to different resorts all the time but would definitely return here and will highly recommend (I am a travel consultant)

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