Riu Palace Costa Mujeres

Riu Palace Costa Mujeres
4.784.784.784.784.78
4.78 based on 83 reviews
#1 of 13 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Playa Mujeres
Rated 5 stars
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Family get away.

, Calgary, AB
2020-03-12
Location very isolated and expensive to take cab into Cancun. Beautiful endless beach. Sea grass raked up daily but still lots around which is an issue in this area. Didn't keep us from the beach or ocean although was very windy and rough during our visit. Very new, clean and modern hotel. Lots of chairs available by the pool and beach and loved the sun shades.
Endless food choices but typical buffet food, mostly bland and dry. Loved the fresh donuts and fruits. Good Mojitos by the pool. Other bar cocktails were prepackaged overly sweet mixes. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Friendly staff, very clean grounds and pools, some fun activities, lovely staff in kids club.
The weak points
Restaurants have limited al la carte options and no al la carte vegetarian options. Most restaurants have same food available in the buffet restaurant. Restaurant service is hit or miss in the buffet. Entertainment at night is OK to good
Certified

Absolutley Loved it

, Yarker, ON
2020-03-04
I am a travel agent, so I look at the resorts a little more critically than others, this one, by far as been one of my new favorites. The Riu Palace does not disappoint. It is a beautiful peaceful setting on a long very quiet beach, only other resort around is the other Riu next door. You can walk for miles on the beach and see no one... beautiful white powder sand on the beach and in the clear waters. No shells though if you are a collector. No beach shoes needed, not a rock around. Tons of shade trees on the beach with enough loungers for everyone and more. No one needs to get up early and reserve a spot, no umbrellas, just find a tree and park yourself down for a wonderful day. Drink service available at the beach, wonderful waiters who run their butts off carrying trays of drinks. 5 great pools, all with tons of shade and chairs, again no need to rush to reserve. Does not matter what time of day you go to either, you will find a chair and umbrella if needed. There are quiet pools, 2 swim up pool areas and an activity pool.1 pool even has a wonderful handicapped ramp access. Food choices in the buffet were amazing, lobster, shrimp, beef, chicken, pork, Mexican, Oriental choices every night, so much fresh wonderful fruit and salads and lets not forget the desserts and the Riu Signature chocolate fountains, this one has milk and white chocolate fountains. Lots of a la carte restaurants, no reservations... only tried the Steakhouse (buffet was so good) and it was very good as well, lots of tender big steaks. The rooms are spacious and kept super clean, a very quiet air conditioner if needed, we kept our patio door open every night for the wonderful breeze and the sounds of the waves close by... very relaxing. Well stocked mini bar, filled daily, if you wanted or needed more, they were right there. Only draw back for some that are travelling with families is the open concept bathrooms. The very large shower and toilet are closed areas, however, there is a tub sitting open in the room, and the double sink and vanity area is also open. So if you have children and need some privacy for changing and dressing this can become an issue. Lots of closet space and dressers to store things, a sitting area in the rooms and a large balcony overlooking either the courtyard (which is very peaceful) or a Partial or Ocean view depending on your room category. They have a couple of bar areas in the evening, the main bar area is a large space with very high ceilings, so tends to be very noisy all the time, hard to have a quiet conversation, but it has a great view looking out over the ocean. As well there is a Coffee bar/desserts area, great Caps and Latte's and pastries almost all hours of the day. Entertainment staff were good, did not bother you if you did not want to join in stuff.. evening entertainment though could use some work. They had live music every night in the theatre, different bands that you could listen to and dance to, however, the lip singing/dancing acts were typical resort stuff and not that great. The Mayan show unfortunately was very boring. The theater is mostly outside and uncovered so if it is raining.. half of you get wet. Did not use the Spa area, but looked in and checked it out, nice area, did have a massage on the beach and the young lady gave a good massage and had obviously had some training.. Overall I would rate it as a strong 5*.. nothing wrong, only a year old, but no issues.. check in was super quick, bags delivered within seconds, all very friendly and smiling helpful staff, great food, great drinks which were always made correctly. For those traveling with little or big kids, this resort shares a water park with the Riu next door, open 10-5, with lifeguards on duty, great slides for all ages, even several husbands enjoyed themselves on the twisting tubes...and its free. Free Wifi throughout the resort, worked even down on the beach.. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Long Sandy Beach, just steps from the pools and rooms. All rooms, restaurants, bars etc. located in one square building, perfect for those rainy days or evenings. Awesome food and super friendly staff. Only about 40 mins from airport.
The weak points
Main bar area is very loud due to high ceilings, difficult to have a quiet conversation or listen to piano bar or entertainment. Resort entertainment weak, but different bands every night were good. No other weak points.
Certified

Wow

, Dollard Des Ormeaux, QC
2019-09-03
L'hôtel est parfait. Moi et mon copain avons passé 7 jours au Riu palace costa mujeres. La chambre était luxueuse avec un grand bain parfait pour les couples! Le service est impeccable toujours un employé prêt a vous aider. Serveur directement sur la plage, donc pas besoin de se deplacer. Service aux chambres 24h très apprécié et gratuit. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Le service, la nourriture et la propreté
The weak points
Éloigné de la plupart des excursions (2-3 heures de voyagement)
Certified

Love the resort!

, Mississauga, ON
2019-07-03
We love our rooms, it was spacious enough for our double stroller & 3 big luggages. We are a family of 4 (1 Toddler & 1 Infant) traveling to this resort. The resort was clean & staff was friendly. During the day, sun can be very strong but after 5pm the pool is covered with shade due to the sunset behind the building. Waterpark for kids is amazing! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Food selection was good. Pools were clean & the beach was beautiful.
The weak points
Need more elevators, Pool Bars & Pool Restaurant should open longer. A La Carte Restaurants should have faster services (our meals took 60-90 mins). Kids waterpark should open longer. Can't exchange USD bills at reception.
Certified

Awesome Hotel

, Mississauga, ON
2019-07-03
This hotel is very spacious, clean & family-friendly. I do wish there was more elevators around the resort because it is very needed for strollers and older adults with young kids. We enjoyed our stay because staff was friendly. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Very clean, spacious & staff is very friendly.
The weak points
Need more elevators. They wouldn't exchange USDs to Pesos or $1 USDs at the reception.
Certified

Beautiful Place

, Saskatoon, SK
2019-04-09
The hotel was beautiful! The staff were amazing! Food was so good! I thought the entertainment was a little lacking. Overall I was very pleased with our stay. A couple of down sides: Noisy - the hallways were very noisy, no sound barriers - we were woken up several times most nights because of people talking, doors closing, etc. Also, one night the fire alarm went off - just once - but enough to wake us up. Also power went out one day, which caused the AC to turn off - I get things happen but it took a long time for the room to cool off again. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Staff was amazing - waiters, cleaning crew, front desk staff so much food! There was so much to choose from and eat and it was all so good!
The weak points
far from anything else - couldn't really leave the hotel without spending a bunch noisy - very noisy in the hotel. Beach - seaweed - not the resorts fault that the seaweed is bad this year, they did do their best to keep the beaches clean.
Certified

Rui Palace Costa Mujeres

, Fort Saskatchewan , Al
2019-01-14
Very nice hotel, beautiful beach and excellent food. The staff were all very nice and accommodating. The room was beautiful and very clean. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The weak points
Not recommended for people that want to go outside the resort, very far to travel any where and cab rides are expensive.
Certified

Riu Palace Costa Mujeres

, Edmonton, AB
2018-12-13
Overall this is an excellent resort and I have all ready been busy telling others about it, Great value for the price!! It is close to the airport and has high end alcohol in all areas. Really enjoyed the no reservations for the restaurants, just put your name on the list and go have a drink while you wait which gives you much more flexibility. WiFi and wait staff at the beach was fantastic! All staff were not only friendly but left you feeling as if you had made a real connection with each and everyone of them. This is one resort we would return to with family and friends. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Great wait staff in all areas! The beach is fantastic with white silky sand that goes for miles. Food was excellent and since it is a new resort all areas were fantastic. Also some unique nightly entertainment was a nice change. WiFi even on the beach.
The weak points
Not enough public bathrooms for all the restaurants nor for the pool and beach areas. Strobe lights on the fire alarm kept repeatedly going off about 7:30am and when we twice told the front desk they just said it must be a test.
Certified

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