Playa Mujeres

**Check-In Experience**: From the moment we arrived at the Riu Palace Costa Mujeres, the check-in process was impressively smooth and efficient. We were greeted warmly by the front desk staff, who made sure our check-in was both quick and hassle-free. Within minutes, we were handed our room keys and ready to start our vacation. **Staff and Service**: The staff at this resort are exceptionally friendly and welcoming. Every encounter, whether with the housekeeping team or the restaurant servers, was met with a smile and a genuine willingness to help. This level of service really enhanced our overall experience and made us feel well taken care of throughout our stay. **Accommodations**: Our room was a highlight of the trip. It was spacious, meticulously clean, and furnished with a comfortable bed that ensured restful nights. The modern shower was a refreshing touch after long days spent enjoying the resort's amenities. We appreciated the attention to detail in keeping the room immaculate and well-maintained. **Resort Cleanliness**: The entire resort maintained a high standard of cleanliness. Whether walking through the lush gardens or lounging by the pool, everything was spotless and well-kept. The common areas were consistently tidy, which added to the luxurious feel of the resort. **Dining Options**: Dining at the Riu Palace Costa Mujeres was a delightful experience. The buffet offered an extensive variety of dishes, catering to all tastes and preferences. We particularly enjoyed the a la carte restaurants, where each meal was a culinary treat. The quality and variety of food available were impressive, making every dining experience enjoyable. **Room for Improvement**: While our stay was overwhelmingly positive, one area that could use some enhancement is the use of English for the resort's entertainment and staff communication. We noticed that some activities and interactions would have been more accessible with better English proficiency among the staff. Improving this aspect could significantly enhance the experience for English-speaking guests. --- **Overall**: The Riu Palace Costa Mujeres offers a fantastic blend of comfort, excellent service, and top-notch amenities. With just a minor improvement in the language skills of the staff and entertainment team, it could easily become a perfect destination for an international audience. We had a memorable stay and would highly recommend this resort to anyone looking for a relaxing and luxurious getaway in Costa Mujeres. Important to note: TIPPING ensures even higher level of service - bring lots of $ 1 USD for tipping -

All arrangements are the best very Cooperative staff ,we enjoyed a lot .ooms are very neat and clean,swimming pool very clean only food I need indian please arrange proper india food two or three dishes must be there.

It was a great hotel, nice people, nice food, clean and great.

Stayed in the room with swimming area right off our room. It was amazing, truly relaxing experience.

We spent a wonderful week at The Finest for our first family vacation! We stayed in a Finest Club Swim Up Junior Suite, which was perfect since our youngest still takes 2 naps a day. We had an issue with where our room was (very little sun), and Victor at the Finest Concierge desk moved us the next day. We are so grateful he was able to accommodate us, we were very happy with the new room (Building 5, facing the main pool). The Finest Club section on the beach was our favourite spot. There was always a bed available, the staff working there were so attentive and friendly- especially Isabel. I've never experienced service like that at an all inclusive resort. All the restaurant staff were lovely as well, very accommodating to our needs. The whole resort is so family friendly, without being over the top about it. We visited the kids club with our 4 year old daughter, and she was in heaven on the slides and splash pad area. All of the kids “cocktails” and shows were a hit as well. We were able to experience the Mexican Fiesta night on the terrace. Our 4 year old was completely in awe of everything. I was really touched to see the staff engaging so much with the kids at the games, face painting etc. Thank you for such a fun evening! The Spa- my husband and I both did the Hydrotherapy sessions that come with booking a Finest Club room and it was so relaxing. I wish we booked a service as well. We can't wait to visit again, maybe even without the kids :)

We had a lovely week at Dreams Playa Mujueres. The resort is lovely and well laid out. The food was amazing! We had great food everywhere we ate. Kids loved Dolce and being able to have ice cream/dessert anytime. We spent lots of time by the Mermaid pool and we had excellent poolside service from Luis. The entertainment team was always friendly and welcoming, especially Mario, who knew our whole family by name and always made our duaghter feel welcome during pool volleyball.

We recently vacationed at the Secrets Playa Mujeres in a Preferred Club Junior Suite Ocean view room. As a Preferred Club guest, you avoid the main desk and are taken down to the main resort area to the Preferred Club room for drinks and snacks and the check-in is done for you by guest services. What a treat not waiting in line. As a Preferred Club guest, you many perks that are worth the extra cost. You will be asked to join a presentation for a couple of hours to try and sell you a membership to have access to all the Hyatt resorts. After the presentation you are not bothered by anyone again to join. It is your choice. For some people that are frequent travelers to Secrets resorts it might be worth it. Our room was spacious and beautiful with a jet tub in the washroom and one on the balcony as well. I'm sure the maids are in the room several times to clean, replenish the refrigerator and turndown service in the evening. The buffet breakfast and lunch have a great variety of delicious food to choose from. Every restaurant for lunch has delicious food. Oceana has great seafood. Barefoot Grill by the pool for burgers, fries Guac and chips. In the evening you can dine at many of the a la carte restaurants. Each with its own dining experience. Our favorite was the Portofino Italian and the Himitsu Asian. The liquor and beer are all top label beverages. The resort is large and takes a couple of days to get familiarized with. Golf carts are always available to move you around to where you need to go. You have access to the Dreams resort as well. On the resort tipping is preferable in USD. The beach is beautiful with sand like sugar. The pool is large and has daily entertainment. The staff is always asking if you need any more drinks or food, so you don't even have to leave your lounge chair. Lounge chairs! You better get towels on them by 7 am every morning or the best one will be taken. There is an abundance of fresh towels every day, so you never run out. This resort is like a well-oiled machine and is a 5-star all the way. We did a day trip to the Isla Mujeres that was a lot of fun. I recommend taking a taxi to the Ultramar Ferry terminal (credit card or MX Pesos) and take the ferry over to the island. Once you are on the island rent a golf cart for a few hours to travel around the island. We had lunch at the Luna Grill which was great

This is our 3rd year in a row. The hotel never disappoints. The Service cannot be matched and the new coffee bar is great. We never had to fight for any chairs at the beach. The service at Lupita, the beach and Isla grill was extremely impressive