Playa Mujeres

Well I would not stay at a Riu again. Its our second try and same issues. The noisy hallways that echo when people are walking is crazy. The lounge same problem very loud , buffet ,the acoustics of the whole place. Even the entertainment was hard to understand what they were saying . The food was terrible nothing was ever hot just cold or luke warm. Somethings under cooked and others over. Lots of people we talked to said the samething. Very disappointing.

All arrangements are the best very Cooperative staff ,we enjoyed a lot .ooms are very neat and clean,swimming pool very clean only food I need indian please arrange proper india food two or three dishes must be there.

It was a great hotel, nice people, nice food, clean and great.

Overall a great time! Very clean and well laid out newer resort. Great Beach and ocean steps away. Our butler/concierge team Susy and Mafer were fantastic and took great care of all of our reservations and information we needed to have and were always there when we needed assistance. Lots of options for restaurants and bars. Would highly recommend that you pay the upgrade to Star level so you can have access to the extra pools, bars and eating options it allows you.

We spent a wonderful week at The Finest for our first family vacation! We stayed in a Finest Club Swim Up Junior Suite, which was perfect since our youngest still takes 2 naps a day. We had an issue with where our room was (very little sun), and Victor at the Finest Concierge desk moved us the next day. We are so grateful he was able to accommodate us, we were very happy with the new room (Building 5, facing the main pool). The Finest Club section on the beach was our favourite spot. There was always a bed available, the staff working there were so attentive and friendly- especially Isabel. I've never experienced service like that at an all inclusive resort. All the restaurant staff were lovely as well, very accommodating to our needs. The whole resort is so family friendly, without being over the top about it. We visited the kids club with our 4 year old daughter, and she was in heaven on the slides and splash pad area. All of the kids “cocktails” and shows were a hit as well. We were able to experience the Mexican Fiesta night on the terrace. Our 4 year old was completely in awe of everything. I was really touched to see the staff engaging so much with the kids at the games, face painting etc. Thank you for such a fun evening! The Spa- my husband and I both did the Hydrotherapy sessions that come with booking a Finest Club room and it was so relaxing. I wish we booked a service as well. We can't wait to visit again, maybe even without the kids :)

We had a lovely week at Dreams Playa Mujueres. The resort is lovely and well laid out. The food was amazing! We had great food everywhere we ate. Kids loved Dolce and being able to have ice cream/dessert anytime. We spent lots of time by the Mermaid pool and we had excellent poolside service from Luis. The entertainment team was always friendly and welcoming, especially Mario, who knew our whole family by name and always made our duaghter feel welcome during pool volleyball.

We recently vacationed at the Secrets Playa Mujeres in a Preferred Club Junior Suite Ocean view room. As a Preferred Club guest, you avoid the main desk and are taken down to the main resort area to the Preferred Club room for drinks and snacks and the check-in is done for you by guest services. What a treat not waiting in line. As a Preferred Club guest, you many perks that are worth the extra cost. You will be asked to join a presentation for a couple of hours to try and sell you a membership to have access to all the Hyatt resorts. After the presentation you are not bothered by anyone again to join. It is your choice. For some people that are frequent travelers to Secrets resorts it might be worth it. Our room was spacious and beautiful with a jet tub in the washroom and one on the balcony as well. I'm sure the maids are in the room several times to clean, replenish the refrigerator and turndown service in the evening. The buffet breakfast and lunch have a great variety of delicious food to choose from. Every restaurant for lunch has delicious food. Oceana has great seafood. Barefoot Grill by the pool for burgers, fries Guac and chips. In the evening you can dine at many of the a la carte restaurants. Each with its own dining experience. Our favorite was the Portofino Italian and the Himitsu Asian. The liquor and beer are all top label beverages. The resort is large and takes a couple of days to get familiarized with. Golf carts are always available to move you around to where you need to go. You have access to the Dreams resort as well. On the resort tipping is preferable in USD. The beach is beautiful with sand like sugar. The pool is large and has daily entertainment. The staff is always asking if you need any more drinks or food, so you don't even have to leave your lounge chair. Lounge chairs! You better get towels on them by 7 am every morning or the best one will be taken. There is an abundance of fresh towels every day, so you never run out. This resort is like a well-oiled machine and is a 5-star all the way. We did a day trip to the Isla Mujeres that was a lot of fun. I recommend taking a taxi to the Ultramar Ferry terminal (credit card or MX Pesos) and take the ferry over to the island. Once you are on the island rent a golf cart for a few hours to travel around the island. We had lunch at the Luna Grill which was great

This is our 3rd year in a row. The hotel never disappoints. The Service cannot be matched and the new coffee bar is great. We never had to fight for any chairs at the beach. The service at Lupita, the beach and Isla grill was extremely impressive