Playa Mujeres

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Best hotels in Playa Mujeres, based on:
#3 Majestic Elegance Costa Mujeres
#3 Majestic Elegance Costa Mujeres
Playa Mujeres
Mexico
86 reviews
Robbery at Majestic Elegance
Hello, we stayed at the Majestic Elegance Costa Mujeres from December 31st, 2023-January 7th, 2024. We had a lovely time until Friday, January 5th. That evening, our teen and her friend were in our room and ordered room service. My daughter had her AirPods on the dining table. The room service was delivered and set on the dining table by a resort staff person and a tip was given to the staff person. After dinner, my daughter realized her AirPods were missing. They were no longer on the dining table. The AirPods were in the room, as was my daughter and her friend. They did not leave the room nor touch the AirPods but somehow the AirPods went missing. Luckily, we have a tracking device on the AirPods and when we looked at it that evening, we tracked the AirPods to an address approximately 15 kilometres from the resort! The answer from the resort after the "investigation", is that it was our fault because did not use the safe. Why would guests be obligated to use the safe when the guests are IN their own room.? That would be ridiculous. If I am in my room, there is no reason to put my AirPods in the safe since I am IN my room. I do not need to protect the Airpods from myself. I need to protect the Airpods when I am NOT in my room. Despite our proof of robbery and giving Majestic plenty of time, they have refused to reimburse us for the AirPods. This robbery was a violation of our safety and security and put our daughter and her friend in potential danger. I waited this long to post a review, hoping Majestic would reconcile. Sadly, they refuse. Please stay away from this resort due to possible robberies.
#5 Riu Latino
#5 Riu Latino
Playa Mujeres
Mexico
49 reviews
Beautiful location and new resort but the food....
We love the Costa Mujeres area it's absolutely beautiful. But given that there's many other resorts in the area now - I would not choose this one, look elsewhere. This resort is what I would say 'Meh' at best. Food - the food is the same breakfast / lunch and dinner and that's exhausting. Even the A La Carte restaurants used the same food from the buffet which is exhausting after the first day or two. Although there are lots of options at the buffet - it's not what to expect at a 5 star to eat the exact same food for every meal for 7 days. The room - the mattresses are very uncomfortable, and there's no body wash/ shampoo or conditioner (strange that this is a 5 star!), also very minimal in the room - you can sort of tell it was a get this resort up, fit as many people in -- and not offer anything extra. I've been to over 10 all inclusives and all 5 stars - this one is not worth it. Pool areas - are amazing, the staff is prompt and there's a lot to do in terms of beach volleyball / pool volleyball etc. Night shows were fun too and they did a great job New Years eve celebrating and offering us confetti / hats etc (..the irony in the sustainability issue that the resort has is interesting here -- handing out paper bags full of dollar store items...but worried about giving people shampoo/ conditioner?). Beach area is wonderful although there's no beach bar and it's far from the restrooms - every other resort I've stayed at has a beach bar within a short walking distance - it almost felt like they forget one. Water slides - looked fun, I went down once it's great.The staff - is very friendly although ...not like other places where they want to get to know you. As a couple - looking for a relaxing 5* experience with great food and wonderful sleeps - we're disappointed with the experience we had.
#10 Finest Playa Mujeres By Excellence Collection
#10 Finest Playa Mujeres By Excellence Collection
Playa Mujeres
Mexico
33 reviews
Amazing Family Vacation
We spent a wonderful week at The Finest for our first family vacation! We stayed in a Finest Club Swim Up Junior Suite, which was perfect since our youngest still takes 2 naps a day. We had an issue with where our room was (very little sun), and Victor at the Finest Concierge desk moved us the next day. We are so grateful he was able to accommodate us, we were very happy with the new room (Building 5, facing the main pool). The Finest Club section on the beach was our favourite spot. There was always a bed available, the staff working there were so attentive and friendly- especially Isabel. I've never experienced service like that at an all inclusive resort. All the restaurant staff were lovely as well, very accommodating to our needs. The whole resort is so family friendly, without being over the top about it. We visited the kids club with our 4 year old daughter, and she was in heaven on the slides and splash pad area. All of the kids “cocktails” and shows were a hit as well. We were able to experience the Mexican Fiesta night on the terrace. Our 4 year old was completely in awe of everything. I was really touched to see the staff engaging so much with the kids at the games, face painting etc. Thank you for such a fun evening! The Spa- my husband and I both did the Hydrotherapy sessions that come with booking a Finest Club room and it was so relaxing. I wish we booked a service as well. We can't wait to visit again, maybe even without the kids :)
#14 Secrets Playa Mujeres Golf And Spa Rst
#14 Secrets Playa Mujeres Golf And Spa Rst
Playa Mujeres
Mexico
25 reviews
What a great resort
We recently vacationed at the Secrets Playa Mujeres in a Preferred Club Junior Suite Ocean view room. As a Preferred Club guest, you avoid the main desk and are taken down to the main resort area to the Preferred Club room for drinks and snacks and the check-in is done for you by guest services. What a treat not waiting in line. As a Preferred Club guest, you many perks that are worth the extra cost. You will be asked to join a presentation for a couple of hours to try and sell you a membership to have access to all the Hyatt resorts. After the presentation you are not bothered by anyone again to join. It is your choice. For some people that are frequent travelers to Secrets resorts it might be worth it. Our room was spacious and beautiful with a jet tub in the washroom and one on the balcony as well. I'm sure the maids are in the room several times to clean, replenish the refrigerator and turndown service in the evening. The buffet breakfast and lunch have a great variety of delicious food to choose from. Every restaurant for lunch has delicious food. Oceana has great seafood. Barefoot Grill by the pool for burgers, fries Guac and chips. In the evening you can dine at many of the a la carte restaurants. Each with its own dining experience. Our favorite was the Portofino Italian and the Himitsu Asian. The liquor and beer are all top label beverages. The resort is large and takes a couple of days to get familiarized with. Golf carts are always available to move you around to where you need to go. You have access to the Dreams resort as well. On the resort tipping is preferable in USD. The beach is beautiful with sand like sugar. The pool is large and has daily entertainment. The staff is always asking if you need any more drinks or food, so you don't even have to leave your lounge chair. Lounge chairs! You better get towels on them by 7 am every morning or the best one will be taken. There is an abundance of fresh towels every day, so you never run out. This resort is like a well-oiled machine and is a 5-star all the way. We did a day trip to the Isla Mujeres that was a lot of fun. I recommend taking a taxi to the Ultramar Ferry terminal (credit card or MX Pesos) and take the ferry over to the island. Once you are on the island rent a golf cart for a few hours to travel around the island. We had lunch at the Luna Grill which was great

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