Riu Dunamar

The resort itself was good. The rooms, pool, beach, waterslides and entertainment were good too.
But the service and food did not live up to the RIU standards we had experienced at other resorts. [Details]

All arrangements are the best very Cooperative staff ,we enjoyed a lot .ooms are very neat and clean,swimming pool very clean only food I need indian please arrange proper india food two or three dishes must be there. [Details]

Belle expérience. Hôtel tjs propre et staff tjs entrain de nettoyer. Check in rapide. Grand waterpark pas bcp attente. Variété de nourriture et générosité au buffet et aux restaurants. On trouve tjs une place ouverte pour manger si on se reveille tard. Welcoming staff et ne se plaint jamais. même si on arrive qq minutes avant la fermeture du buffet, ils te laissent passer. [Details]

We enjoyed our stay. Food was good, the rooms were clean and comfortable. The pools and beach were great. I recommend this resort. [Details]

In my opinion this is NOT a 5 star resort, and definitely not worth what we paid for it. I had always heard great things about RIU hotels but I was very disappointed with our experience. Pros: the pools are nice and the drinks are good, lots of options and fast drink service. However, it can be very hard to get a chair at the pool unless you are up before 7am. Cons: FOOD - room service was advertised but is not available. The after-hours food option is a fridge in the sports bar with sandwiches and burgers that you can microwave, and they are NOT good. The one time my husband went to get something the fridge was empty and he had to pay the bar staff to refill the fridge, and what he got he couldn't even eat. There are really only 2 a la cartes which are supposed to be open from 6-10:30pm. Both times we tried to go to these a la cartes we were told at 7pm that they weren't taking anyone else. There is one themed buffet, one main buffet and one buffet/a al carte combo. The food is ok, definitely not 5 star though. Almost no seafood, and a lot of fried stuff. The hotel itself is quite modern. The rooms have a frosted glass panel between the shower and the bedroom which is a pain. When someone gets up to use the bathroom during the night and turns on the light, the whole room is lit up. They are clean though and the cleaning staff is lovely. Another thing that we weren't prepared for is that the hotel is a $100 cab ride to Cancun, and there is not a lot to do at the resort. Other resorts I've been to had a vendor market one evening, tequila tasting events etc. This resort didn't have a lot of activities like that. Overall I would say this resort is more like a 3.5 star. Just be aware if you are expecting a 5 star experience you will be disappointed. [Details]

It was ok. I wouldn't pay the price for the hotel again as I could have our family of 4 with 3 of us being adults stay in one room. So this was a huge expense. [Details]

We traveled with a group of 12. 6 adults and a 13,9,7,2,2,2 year olds. They got our rooms together and high quality play pens in the room. Resort was VERY clean. Someone was cleaning at all times.
Food was alright , definitely above average but not amazing. The restaurants were the same. Note: the food is not 24hrs , the food that is available after 10 pm is in the sports bar and is gross. There is also no room service but that didn't bother us.
The resort is definitely geared towards families. Water slides are fun for adults too tho. The kids club is better for 4-5 year olds , my older kids found it very boring. The party pool always had something going on and there was always a drink cart!
One negative : the kiddy pool doesn't allow drinks and has no servers. (Us parents of young kids need drinks!) it's also closed on Mondays which I found odd.

The white party was impressive and the silent disco party was surprisingly super fun ! Both are family orientated and was great for everyone.

Wifi is excellent - no issues at all

Overall we had an amazing trip ! [Details]

We stayed at the Riu Dunamar in July of 2022 . This hotel was the most disappointing one in my 6 stays in Mexico and 5th time in a Riu.

Pros: Staff in buffet were one of the best weve ever had in an all inclusive, the beach was absolutely gorgeous, one of the best beaches we've seen in Mexico.

Now for the cons:
To start with, the check in was quick, but done in a very indifferent manner, nothing special, staff were treating visitors like numbers and there were no welcome drinks whatsoever or anything special to make you feel welcomed. We are a family of four, with two kids, and we were given a room above the NightClub Pacha. We were unable to sleep for the first night, so the next day we went to the front desk and asked for a room change, and it wasn't that simple. No one apologized for the discomfort and on top of that they asked us to pay a fee for the new room, which was apparently partially ocean view (explaining the extra cost). The overral esthetic of this hotel was very generic, done on a tight budget. You want be wowed by anything in this hotel. The furniture in the rooms were already damaged after 5 years of existence and there beds are small and uncomfortable.

As goes for the food, the buffet was the worst experience I had in an all inclusive in Mexico. Again everything is chosen on a budget, no variety whatsoever. If you are a foodie person this is not the hotel for you. We did not go to any restaurants because we had heard the food is even worst. The meal's aren't horrible, it's just not tasty.

Entertainment was nothing special.

Cleanliness: was okay.

Noise: this hotel is marketed as a family friendly resort, however, this hotel reminds me more of a spring break hotel: people partying, a lot of noise after the nightclub has closed, no matter where your room is.

Overral this hotel is a big no no, especially at the price we paid. Because of this experience we will not be back in another Riu hotel. This is not a 5 star hotel. Be careful how much you pay. [Details]

We stayed at the Riu Dunamar in July of 2022 . This hotel was the most disappointing one in my 6 stays in Mexico and 5th time in a Riu.

Pros: Staff in buffet were one of the best weve ever had in an all inclusive, the beach was absolutely gorgeous, one of the best beaches we've seen in Mexico.

Now for the cons:
To start with, the check in was quick, but done in a very indifferent manner, nothing special, staff were treating visitors like numbers and there were no welcome drinks whatsoever or anything special to make you feel welcomed. We are a family of four, with two kids, and we were given a room above the NightClub Pacha. We were unable to sleep for the first night, so the next day we went to the front desk and asked for a room change, and it wasn't that simple. No one apologized for the discomfort and on top of that they asked us to pay a fee for the new room, which was apparently partially ocean view (explaining the extra cost). The overral esthetic of this hotel was very generic, done on a tight budget. You won't be wowed by anything in this hotel. The furniture in the rooms were already damaged after 5 years of existence and there beds are small and uncomfortable.

As goes for the food, the buffet was the worst experience I had in an all inclusive in Mexico. Again everything is chosen on a budget, no variety whatsoever. If you are a foodie person this is not the hotel for you. We did not go to any restaurants because we had heard the food is even worst. The meal's aren't horrible, it's just not tasty.

Entertainment was nothing special.

Cleanliness: was okay.

Noise: this hotel is marketed as a family friendly resort, however, this hotel reminds me more of a spring break hotel: people partying, a lot of noise after the nightclub has closed, no matter where your room is.

Overral this hotel is a big no no, especially at the price we paid. Because of this experience we will not be back in another Riu hotel. This is not a 5 star hotel. Be careful how much you pay. [Details]

We stayed at Riu Dunamar for 9 days. The location is just perfect. A long beach cost very spacious and clean. The beach was clean almost every day. You don't need to worry about the place under the palms, as it very specious!The staff is very friendly, hardworking and very respectful!The food is average for the 5-star hotel( just comparing with the others hotel that we have visited before). Very uncomfortable time for the lunch from 13 to 15 p.m, and be aware that inside buffet the dining place closes at 14.15 p.m and unfortunately some day it was a lack of food at the late time around 14.30 p.m.The rooms are good and were cleaned every day. Entertainment is ok. I would like to express my good words towards receptionist employee ALDO-professional and very helpful.Hardly 4 star for this hotel.Yes i would recomend it for my friends [Details]

The hotel room was okay, a lot of the outlets in the room did not work which was super annoying, the light in the shower stand could never stay on. The hotel room is a 6/10. However, the people on the resort are super sweet. [Details]

We travelled as a group of 5 (moms and daughters trip) and had the BEST week. The resort itself is beautiful, clean, and the grounds are well maintained. They have 5 different pools each with their own vibe. Our favourite was the main pool where all the games are held. Our 3 teenage girls loved participating in all the activities and met lots of new friends from around the world.

The entertainment staff are very welcoming and talked to us each by name inviting us to all the various games and challenges they set up for the day. Pool tug of war was the best!

The bar tenders were super friendly and there is a cart that comes around the pool regularly so you don't even need to leave the longer or pool.

The Buffett was the best part of the hotel. Fabulous food and they mixed up the meat and taco stations each day so there was plenty of variety. (I ate tacos at pretty much every meal because they were the absolute best) The chinese Bamboo a la carte restaurant was also really good. We went there twice for dinner.

The beach at this resort is amazing. Soft sand, blue waters, lots of chairs and palm trees and only a little bit of seaweed but that unavoidable at most beaches)

The entertainment was decent. As you'd expect, we participated in the karaoke night and that was fun. Really do think they should screen singers though as some were really bad and painful to listen to. Kahoot challenges were fun for the teens each night and they gave out prizes for top scores.

Room was good. Beds could be better if they had a pillow top but we had everything we needed and had lots of space. Hallways are extremely echoey. Woke up a few times at night from loud people passing by our door. If your a light sleeper bring earplugs or noise machine. Wifi was also excellent at this resort only place it didn't reach was the beach.

All in all a great resort for the price point and we would definitely return. [Details]

Everything about this place is awesome. Great service from all the workers and just a fun atmosphere. [Details]

I don't know where to start.no one really knows how to speak English, everything is slow & line up.
There is real kinky one restaurant for everyone to eat daily and most of the time to space available to sit & it's buffet style. The food is the same every day & always you have to wait for food as majority of their selection is empty & it is a battle to get food. Our Christmas vacation really got ruined with all the hassles from Covid to get there. I have been to many resorts in Mexico but this one is quite something, there is not enough food & selection/choices.staff treat you rude when you ask for food, most of the time we are hungry & I have to by snack from there shop which they charge $12 us for a bag of chips. When you book their low quality restaurant it's another battle to get it & they are extremely slow & by the time food arrives it's cold!!!! My son & nephews got sick for two days from quality of foods.
We have 3 rooms & all of us can't wait to get back home, most likely we need another vacation from this!
Please consider when you are booking this hotel. [Details]

Family oriented resort. We truly appreciated our stay at Riu Dunamar [Details]

We had a wonderful trip! First off, Mexico and specifically the Cancun/Mayan Riviera have been off our radar for the past 5-6 years as we have preferred the southern Caribbean (Antigua, St Lucia, etc), but this trip and specifically this resort will bring us back. The entire experience was excellent from start to finish. The staff are extremely helpful and provide attentive service with a smile. The resort is very modern, extremely clean and the staff are continuously cleaning and maintaining the property - in every aspect. We have traveled extensively and I have never seen a resort power washing and scrubbing the pool/ lounge chairs.
We will be going back FOR SURE and have been telling all of our friends and family to consider this resort when looking for a great vacation spot. [Details]

We enjoyed a week of great weather, outstanding service and amazing food! The staff were warm, friendly and very helpful. Rooms were spacious and immaculate. Will Be back!!! [Details]

L'hôtel est à environ 45 min de l'aéroport, ce qui n'est pas trop pire. Juste le temps de prendre une p'tite bière dans le bus et de regarder la ville de Cancun.

À notre arrivé, on a été reçu avec un welcome drink, ce qui est très apprécié. Ensuite, on a fait notre check-in. Nous étions supposés être au premier étage et on a demandé s'il était possible d'avoir une chambre au dernier étage et oui, le changement a été fait sans problème. Notre première impression du lobby et de l'hôtel était la propreté et l'aspect moderne.

Dans notre chambre, il n'y avait pas de drink dans le mini-fridge et nous l'avons dit à l'employé qui avait emporté nos valises…..5 min plus tard, il y avait un autre employé qui était en train de le remplir avec des bières, eau, liqueur ainsi que les 4 bouteilles de fort accroché au mur (vodka, gin, rum et téquila) !!!! À chaque jour, le mini-fridge était rempli et on avait un minimum de 4 bouteilles d'eau. La chambre était fantastique et d'une propreté incroyable (il ne faut pas oublier que c'est neuf). Climatisation fonctionnait #1.

Une chose intéressante est la qualité du free WIFI partout sur le site (chambre, buffet, resto, lobby, piscine et sur la plage). On est rendu en 2019 et je pense que c'est quand même un must de nos jours d'avoir accès au WIFI.

Tout est propre dans cet hôtel, il n'y a pas de verre qui traine. Les employés sont toujours en train de nettoyer partout plancher, vitre, peinture….). C'est un hôtel de style moderne et non style Cuba avec de la paille sur les toits.

En avant midi, nous allions à la plage. Elle est fantastique avec du sable blanc, un peu comme à Cuba. Pas de roche dans l'eau mais il y avait toujours des vagues. Pendant les 4 premiers jours, il n'y avait presque pas d'algue. De toute façon, le matin, les employés ramassaient les algues. Par contre, le 5ième jours, il y a eu des gros vents et il y a eu beaucoup d'algue sur la plage. Il y avait amplement de chaise pour tout le monde, pas besoin de se rusher le matin pour garder des chaises. Sur la plage, 2-3 serveurs étaient présent pour prendre nos commandes de drink, ce qui était super plaisant.

En après-midi, nous allions toujours à la piscine party car il y avait de l'ambiance et des jeux. Il n'y avait pas d'attente au bar dans les piscines pour avoir des drinks, c'était fantastique. À au moins trois reprises durant mon séjour, j'ai vu un employé faire des tests de l'eau de la piscine. C'est bien de voir qu'il s'occupe de l'eau des piscines. Surement que dans les autres places que j'ai faites, il y avait des tests le soir mais c'est le fun de voir une personne faire les tests. Il y a eu un Foam Party et je peux vous dire qu'il y avait beaucoup d'action (DJ, jeux, danse…). Les autres piscines étaient plus calmes, pour les jeunes familles ou simplement pour les personnes qui voulaient se reposer. Nous avons été au glissade d'eau. Oui, ce n'est pas vraiment gros mais juste assez pour avoir du fun.

Nous avons vraiment été surpris par la qualité de la nourriture au buffet ainsi que dans les restaurant à la carte. En passant pas besoin de réservation et nous n'avons jamais attendu. Nous avons fait le resto Asiatique et Italien. Au buffet, que ce soit le matin, midi ou soir, tout était parfait et délicieux et jamais d'attente. De plus, il y avait un genre de snack bar près de la piscine ou l'on pouvait prendre des hamburger, hotdog, frite, tacos, poulet. Pas besoin d'aller au buffet et on a une p'tite fringale ! Le sport bar est 24h et il y avait aussi des hotdog, tacos, sandwich, fajitas, salade….C'était frais et bon.

Nous avons assisté au spectacle de fin de soirée et la qualité était bonne (Michael Jackson, Rock Show, Maya…etc). Il y avait toujours de la place et aucun moustique pour nous distraire !!! Un soir, il y a eu le Beach Party Glow Show entre la plage et la piscine. C'était bien et ça fait changement.

En gros, Si vous êtes habitué d'aller à Cuba, je vous conseille fortement de faire l'expérience Riu Dunamar. C'est un comme aller sur une autre planète, vous allez voir, vous n'allez pas être déçu. Ha oui, j'ai oublié de parler des points négatifs: la couleur des serviettes de plage…..quoi il fallait bien trouver au moins un point négatif LOL !!! [Details]

We had a wonderful family holiday at the Riu Dunamar. We love the Caribbean side of Mexico, the beach was excellent with plenty of lounges for travellers to enjoy a day at the beach. There were 4 pools, two large, two medium sized with swim-up bars. The two large pools were perfect for families. The location of the pools were beautiful. We were so impressed with the main buffet, in fact after going to one of the restaurants, the remainder of our holiday we ate at the buffet - lots of selection of fresh food, great variety day to day and always a carving station in the evenings. We loved everything about our holiday. We would definitely stay at the Riu Dunamar again on a Cancun holiday. [Details]

I've been to two other Riu resorts. This one is as good or better. Nice and new and modern. Food very good. Some staff stand out - J Manuel in the dinner buffet is one. Entertainment was very good. My son and I enjoyed the Legends of Rock show the most. My two complaints are: 1. At the breakfast and lunch buffet it was too hard to get a wait staff to get coffee etc. It was so bad one day I had to go ask a staff member to please serve us. Add a couple more staff and it would make a huge difference. 2. It took 4 phone calls over 2 days to have our fridge stocked and the fridge working. Fridge was never stocked from last people as we had half empty bottles still in the fridge. But overall it is a great resort. [Details]

We had a great stay at the Riu Dunamar and enjoyed our week of relaxation. All of the staff were exceptionally friendly and courteous, doing everything they could to make our stay wonderful. Everyone had a smile and gave a warm hello from the maintenance, Riuland ladies, restaurant servers and cleaning crew. We will definitely be back! [Details]

If you're looking to get away from the hustle and bustle of Cancun, then this is your resort. But beware, there is nothing out here except the 2 RIU resorts. No shopping centers or little town to visit.
We booked into the cheapest room, but still had a partial ocean view. The room was big & clean, with a small sitting area and the bathroom was a great size. We loved the large shower. It always had hot water, unlike some Mexican resorts we've stayed at.
The grounds were well maintained and the 5 pools were great. If you have kids they will love the water park. The thing I liked about their swim up bars (they have 2) is that they also have little tables and chairs within the pool you can also stand or sit at. There is a great beach and both the pools and the beach have more than enough loungers.
They have lots of things to do during the day, fitness classes, dance classes, aqua fit, etc. The night time entertainment was good. They had a great band playing a couple of nights & their Las Vegas revue show was fun.
The food - we enjoyed the buffet food. Always something different for those who wanted it. Unfortunately we did not have great experiences with the specialty restaurants. My husband is gluten free and there was not much he could eat at the Chinese one (too much batter on everything) or the Italian (all regular pasta). The steak house was a laugh. Steaks were paper thin, so could not be cooked properly.
We went to Isla Mujeres for one day, but it poured rain the whole time, so did not get to experience the whole vibe of the island.
Overall we enjoyed our stay, but would probably stay somewhere with a little more to do outside the resort. There are quite a few new resorts opening within the next few years and supposedly a shopping mall, so give the area a couple of years and it will be thriving. [Details]

I was extremely pleased with my stay. The Hotel itself was great. They had many pools to choose from. I enjoyed the pool that had great music and lots of activities to be a part of. The buffet never bored me. Lots to choose from. The Italian A La Carte restaurant was very good. But most of all the staff was fantastic!! Bernardo at the theatre bar was awesome. Polite, remembered our names, what we drank and was a fantastic bartender. The servers in the lobby bar were the same. Awesome experience I would highly recommend this hotel!! [Details]

Great experience with this hotel. Really enjoyed the location away from the hotel zone. The ground crew keep it so beautiful it's amazing. Excellent beach and by far the best hotel staff I've experienced from top to bottom. Albert in the garden bar in the lobby was very attentive and a hard worker. [Details]

Riu Dunamar est un très bel hôtel. Tout est neuf et bien entretenu 24h-24h. Lors de l'arrivée, nous étions attendus avec un cocktail de bienvenue. Le Check-out a pris environ 5 minutes. Nous avions une grande chambre très propre avec un mini bar et frigo rempli aux 2 jours. Nous avions la vue sur la Mer, mais aussi sur un hôtel en construction ( endroit en developpement). Ça ne faisait pas de bruit du tout, aucun dérangement par rapport à cela. Le seul bruit dérangeant de la chambre était les fêtards qui revenaient à 2h am en criant dans les corridors. S'il nous manquait quoi que ce soit dans le frigo, nous appelions la réception, après 2 appels, nous recevions le service demandé immédiatement. Service très efficace. Pour ce qui est du coffre fort de la chambre, nous devons nous même insérer un code dès l'arrivée. C'était facile de savoir comment le programmer. Il y a un super gym avec des appareils neufs. Pour la quantité de gens qui s'entrainent le matin, je trouvais le gym très petit, mais trouvais toujours un moment idéal pour y aller. Quant à la plage, elle était très belle. Par contre, dans les premières journées du séjour, il y avait beaucoup d'algues au point ou tu préfères aller dans la piscine au lieu de la mer. Le personnel tentait de pallier au problème en les ramassant à la brouette, mais il en restait toujours. Au milieu de la semaine, il n'y avait plus d'algue du tout dans l'eau ni sur la plage, mais j'imagine que ça dépendant des courants et puis vers la fin de la semaine les algues sont revenues. Sinon très belle et longue plage pour marcher. Ce n'est pas encore développé, mais tu peut t'aventurer en dehors de l'hôtel pour profiter des kilomètres de la plage. Beaucoup de fumeur sur la plage qui jette leur cigarette dans le sable. Pour ce qui est de la nourriture, c'était très varié et excellent. Il en a pour toute les gouts. Autant dans les restaurants qu'au buffet. Par contre, vers la fin de la semaine, je préférais allée au buffet, puisque les restaurants ressemble à un buffet, mais plus limité dans les choix. Il y a simplement 2 restaurants sur 4 qui ne sont pas selon le concept buffet. Le personnel était accueillant et compétant. J'ai remarqué que la nourriture est mise en place de 1 h à 1,5 h avant le l'ouverture du buffet. Il y a des glissades d'eau. Malheureusement la glissade la plus attirante était brisée lors de mon séjour. De plus, les sauveteurs sont assez fatigants, puisqu'il te siffle à la seconde que tu arrives dans l'eau pour que tu sortes immédiatement. Pour le reste, je n'ai pas à me plaindre, c'était un super hôtel, personnel poli, gentil et très à l'écoute de nos besoins. Petit conseil pour l'excursion magasinage: Ils disent que c'est gratuit au début du séjour alors qu'en réalité c'est 5 $ US ch. À ne pas aller si tu n'aimes pas les bijoux et la vente à pression. Tu arrives là-bas et ce n'est pas libre, il t'associe un représentant et celui-ci te suit partout dans la petite boutique. Si tu regardes un objet en particulier, il tente de te le vendre. Nous devions rester en mouvement continuel pour ne pas nous faire déranger. Après cela, tu as 1h pour aller dans des magasin ordinaires à prix régulier... C'était impossible de trouver un souvenir local sans payer des prix exorbitant. Attrape touriste et tout est en US. Un très beau voyage et je recommande cet hôtel. [Details]

Nice place but very busy, a large resort compacted on a small parcel of land. [Details]

Nice & New with lots of great food
Love that it's all alone on the nice beach [Details]

We had a fabulous time! Staff were wonderful. If we requested anything, it would be at our room in minutes. The food was fabulous. I enjoy aquafit, so I was really impressed the routine was different everyday. I strongly recommend this resort. [Details]

For a 2 bedroom suite with 2 kids and 2 adults we paid $5960 without upgrades. Although we thought we were getting a deal, in the end we felt like we got what we paid for.
There is a lack of organization when it comes to meal seating and entrance into the buffet area from the outside seating.
The pools were nice and clean but there was not enough bathrooms for the amount of people.
The water for the kids waterpark was not heated and super cold.
There is currently construction on the south side that could be noisy if you had to stay on that side.
Kids night entertainment was boring.
Room was super clean and spacious. The bathroom drain did plug by the last day we were there. [Details]

My husband and I stayed at the Riu Dunamar from January 1st-8th. To keep it nice and simple I am going to break it up into Pros and Cons.

Lets start with the Pros:
1. Rooms are spacious, clean and relaxing
2. Pools- 4 to choose from(2 with swim up bars), plus the waterpark.
3. Beach is very nice, lots of chairs and no seaweed issues.
4. Best restaurant in our opinion was bamboo. Good selection of sushi, and other Asian dishes.

Cons:
1.Long wait times at restaurants-No reservations caused long long waits at the restaurants. At the kulinarium we were sat at 6:30 and weren't served our entrees until 8:00 my husbands steak was completely raw so we had to send it back and wait another 15 minutes for his food. Very slow!! Steakhouse-We waited an hour and 45 minutes to get into the steakhouse. We sat patiently outside at the chairs. We noticed people that came after us were being seated first because they were complaining to the hostess. It was very unorganized and cause a lot of frustration. When my food came it was RAW, we were missing things and our server was no were to be seen. This leads to my next point.
2. Severly understaffed. To be honest it's not the servers fault. I feel they did the best the could. There was two servers for an entire restaurant, a hostess and 1 runner. Basically all restaurants are very slow in service, except the buffet.
3. Food is average. Comparable to other Riu's.
4. Pool bartenders could be friendlier, they don't look like they enjoy their job.
5. I mentioned the nice pools however, they are in DESPERATE need for an adults only pool. There are kids jumping off the side of the pool into the swim up bar where there are marble tables and stools. Splashing into drinks and climbing onto the bar tables in the pool.

The entertainment to us was average, but drew a good crowd everynight. Since we booked before opening we paid a resonable price. This is not a 5 star resort. We travel to Mexico every year and I would compare this to a 4 star. It is also very secluded, so if you want to go shopping, you will want to pay a cab to go into Cancun or take the ferry to Isla Mujeures.

Would we return? No. The cons outweighed the pros for both of us. We are also a married couple without children so we find adult only resorts more appealing. [Details]