Riu Latino

The hotel and staff were fantastic. The rooms, pool, restaurants and bathrooms were very well maintained. The only issue I had was the construction of the new resort next door. It would have been nice to know this in advance. [Details]

I really have to dig deep to find something to complain about! In all my travels, staying at a variety of different resorts this one is one top the list of my favourites. RIU Latino is very clean, it is super friendly, and extremely welcoming. Everything is well equipped, It's entertaining, it's relaxing and, the room was super comfortable and very, very clean(4134). You really feel as if the staff wants you to be there, They smile and acknowledge you, nothing is an inconvenience to them. You feel like you want to ask them for help! I had no problems tipping anyone because everyone that I encountered deserved it even the gentleman giving out the clean towels was so pleasant and worthy of a little extra. He didn't even speak English, but made you feel welcomed in his home! The only thing I felt was lacking was food options for me because I'm celiac. I wish they had had more gluten-free options so I was really limited in that area. And, it would've been nice to have more covered beach chairs, and a bathroom closer to the beach. I would highly recommend going to this resort maybe not the night parties where they bus you to the other RIU. That wasn't so much fun because it's a family resort and I went for an adults only experience (again, no big deal)! [Details]

FRONT DESK CHECK IN WAS SEAMLESS AND ROOM WAS READY EARLY. HOTEL ROOM WAS SPACIOUS, INCREDIBLE VIEW (ROOM 4040 BEST ROOM IN RESORT) , BEDS WERE COZY (A LITTLE HARD), WASHROOM WAS SPOTLESS, WATER PRESSURE GOOD. GROUNDS WERE WELL KEPT, WORKERS GROOMING AND CLEANING ALL WEEK LONG. BEACH WAS TO DIE FOR. WHITE SAND WHERE YOU CAN WALK FOREVER. GETTING LOUNGE CHAIRS WERE NEVER AN ISSUE. POOLS WERE TONS OF FUN. MANNY AT SWIM UP BAR WAS THE BEST! WORTH GOING TO ISLA MUJERAS, IT WON'T DISAPPOINT YOU. FOOD WAS AMAZZZZZZZING!! LOVED THAT YOU DIDN'T NEED RESERVATIONS AT ANY OF THE RESTAURANTS. BUFFET WAS VERY GOOD. LOVED THAT IT WAS ADULTS ONLY [Details]

It was a great hotel, nice people, nice food, clean and great. [Details]

We had a group of 5 ladies stay here for our 40th birthday celebration, from the check in to check out we had a fabulous time! I loved how small the resort felt, we could walk everywhere and things were so close and convenient. The food was great, buffet had lots of variety that we all found food that we liked. No long waits to get in the the specialty restaurants either but we went early to eat, we had an hour wait at the steak house, that wasn't' our favorite restaurant, it felt very loud and it was the only one outdoors which we preferred the specialty being indoors. Rooms were great, we requested to be beside each other as we were a group of 5 needing two rooms which we did not get, we were down the hall not too far but not beside each other. However the one room with 3 of us got upgraded free of charge and we didn't realize until we got to our room so that was a pleasant surprise. But if your staying 3 in a room with 3 the beds were small so luckily we got an upgrade!
The pools were great, if you weren't feeling the vibe you could move to another one. Beach was beautiful. Food was good. [Details]

We love the Costa Mujeres area it's absolutely beautiful. But given that there's many other resorts in the area now - I would not choose this one, look elsewhere. This resort is what I would say 'Meh' at best. Food - the food is the same breakfast / lunch and dinner and that's exhausting. Even the A La Carte restaurants used the same food from the buffet which is exhausting after the first day or two. Although there are lots of options at the buffet - it's not what to expect at a 5 star to eat the exact same food for every meal for 7 days. The room - the mattresses are very uncomfortable, and there's no body wash/ shampoo or conditioner (strange that this is a 5 star!), also very minimal in the room - you can sort of tell it was a get this resort up, fit as many people in -- and not offer anything extra. I've been to over 10 all inclusives and all 5 stars - this one is not worth it. Pool areas - are amazing, the staff is prompt and there's a lot to do in terms of beach volleyball / pool volleyball etc. Night shows were fun too and they did a great job New Years eve celebrating and offering us confetti / hats etc (..the irony in the sustainability issue that the resort has is interesting here -- handing out paper bags full of dollar store items...but worried about giving people shampoo/ conditioner?). Beach area is wonderful although there's no beach bar and it's far from the restrooms - every other resort I've stayed at has a beach bar within a short walking distance - it almost felt like they forget one. Water slides - looked fun, I went down once it's great.The staff - is very friendly although ...not like other places where they want to get to know you. As a couple - looking for a relaxing 5* experience with great food and wonderful sleeps - we're disappointed with the experience we had. [Details]

was overall happy with our stay! [Details]

Excellent place really enjoyed the time there ! Very clean staff were very nice. Food was excellent.! [Details]

The resort was incredibly clean which is always my main concern. All staff were very friendly and very accommodating. The entertainment was decent especially the silent disco as I was reluctant to go bit was pleasantly surprised. Food was average. Size of the resort was perfect, felt safe and close to the beach. Never an issue getting chairs at beach and pool even though at full capacity. [Details]

Everything was clean, everyone was friendly and nice. [Details]

My wife and I both had a great time at this resort. With it being a brand new resort we thought we might encounter some hiccups but everything was perfect. First, our room was excellent. We had a king sized bed which was comfortable to us and the TV had enough English speaking channels to choose from. We spent most of our time on our balcony after the shows, having fun watching people. Do yourself a favour and download the Riu app which allows you to order room cleaning,more pillows,towels,and restock your mini bar. The AC can be a bit loud and it also shuts off automatically when you open your balcony door. There are 5 pools and we spent most of our time around the entertainment pool which was fun. Did the waterslide a couple of times if that's what you're into. The entertainment staff are funny and the guests that get involved were fun to watch. If you need a snack, Pepe's food by the entertainment pool has hamburgers, hot dogs, french fries and tacos from 12 to 2 I believe. The 24 hour sports bar has lots of food available for late at night if need a snack. There are no Palapa's on the beach just a row of palm trees further back if you're looking for some shade. If you like to walk the beach then this one is perfect for that. They don't take reservations at the A la Carte's, it's first come first served. We consider ourselves foodies but not food snobs. The food was alright but not 5 star. There is enough to get you by. The nightly entertainment was not too bad as well but definitely not you're 5 star entertainment. The grounds and facilities are kept clean and very well maintained. My wife and I had a great time thanks to the efficiency of the staff on all levels. Thank you very much and we would consider coming back to this resort. [Details]

We have nothing but good things to say about RIU Latino, we were impressed with the facilities, food was great, staff was amazing, we would return in a minute, a solid 5 stars!! [Details]

Loved this resort and will definitely go back. The staff, grounds, beach, pools and food were amazing. Could not have asked for anything more. [Details]

While the resort is beautiful and the staff do a wonderful job keeping it clean and are very friendly, I was disappointed with the following.

1. The noise is ridiculous; it's a party resort, if that's the vacation atmosphere you want, then you'll love it. The partying all day at the pools and in the disco is fine, doesn't bother me a bit, it was the constant yelling and screaming in the hallways from 2-5 am from partiers coming home that really put a damper on my vacation, I was so exhausted when I got home from lack of quality sleep.
2. No shade at the beach unless you're along the row of palms, but then you can't see the ocean.
3. Lack of quality tequila, I'm a tequila sipper and like good tequila, there was only Herradura at the sports bar and that was the extent of any type of "good tequila".
5. The "specialty" restaurants are not really as described, they're basically glorified buffets where you pretty much serve yourself, with the exception of one, and that menu is extremely limited.

I will not return to this resort, nor will I recommend it to anyone that isn't looking for an adult spring break atmosphere. [Details]