Mazatlan

Our stay in the Tower suite was incredible.. Great staff! No hidden fees other than wi-fi & indoor parking which was not optional however, still worth the $1,750.00 pesos = $20.00 CAN/Day more or less. Awesome views and extremely accommodating. Loved every moment of our stay!

It was a great place to stay considering the construction going on . The restrents were good but there was no entertainment. Overall it was ok.

This is our third time staying at El Cid Granada however because we have never had a quiet room (away from traffic noise and construction) although we specifically requested one this time, we will likely try some place else.

This was our fourth stay at the Luna Palace. Overall clean, friendly and relaxing. However, this time we had a room facing the pool above the music booth,we were not able to enjoy sitting on the deck as the pigeons have taken over and made a mess all over the deck. This is our favourite thing to do in the mornings. We have had beautiful rooms on the beach and facing the beach in the past. They were good about cleaning it everyday, but it would just become a mess again by morning. Also, morning sun makes it too hot to sit there. There really is no happy hour anymore, the bartender said yes, then when he goes back to make the drinks there is a lady that sits there and says no to him. ( I think she is a supervisor) Even though it shows on their drink menu with the happy hour times. Very confusing. The location is a bit far from the main golden zone.

The hotel staff were all very pleasant and helpful and the sheets and towels in our room were clean. However , a thorough cleaning of the room has not been done in a long time and although we had daily maid service, the table in our room wasn't even wiped once. The cupboards were all locked so we could not even have a glass to drink our water from or a plate to heat up leftovers that were bought elseswhere as the buffet was very poor. Thankfully, we had access to a couple other resorts that were affiliated with this one so we ate there instead of our own hotel but dined out a fair bit also despite having an all inclusive pkg. Also, the alcohol included was very low quality. They didn't even serve Kaluha.

We enjoyed a nice one-week stay at the Viaggio hotel in Mazatlan. The rooms are modern, well-kept and have nice showers. Our room was cleaned every morning and the staff was very polite and helpful in all areas of the hotel

We loved the location as we are walkers and the malecon and the beach were both fantastic for walking. The hotel is nice and clean . Staff was very helpful especially Jonathon. The ocean view rooms are a great plus however not great for sleeping . The street noise was very loud every nite. Although we loved the view we would ask for a lagoon side room next time even though they don't have balconies

While this hotel was very clean and spacious in the rooms, barely anyone spoke English so it was hard to figure out what was included in your all inclusive and because of the language barrier often things did not get done. One thing that was very irritating was the fact that they did not fill up our fridge with pops and water or if they did it was barely anything. We were not allowed to order drinks and take them back to our room because that was not part of our all inclusive. So if we wanted water we had to order it at the pool and then hide it in our bag which was ridiculous! The food was really good but the service was slow and you had to order everything so you had to wait all the time. Which once you knew it took about an hour to get your food you just made sure to order well in advance of being hungry. With the exception of two people the staff was very friendly. But this is definately not a 4 star resort and the term all inclusive is a bit misleading. While everything is free you have to order everything and sign for your food. This would have been helpful information to know before you got there so you weren't wondering where you get your food.