El Cid Castilla Beach Hotel

We had a great stay. The staff and food at the 5 Specialty Restaurants was great. But the bands on the beach started at 1:00 and went until 9 pm. Sometimes 10 bands playing at the same time. All playing LOUD, to out do the others. Often out of key and terrible. A key thing to ask at other all inclusives. [Details]

Very clean. Great welcome from the front entrance staff. Fast check in. Food was pretty good overall. Beds and rooms very comfy. Nice views of the ocean from the room and lounge. No complaints. Entertainment could go a bit longer into the evening in the lounge. Golf course and caddies were amazing and so fun. While it was not 5 Star luxury, I would 100% go back. [Details]

We love this all inclusive hotel. It is like coming home. We have been there many times in the past, because the people are so welcoming and the food is great. There are 4 specialty restaurants and 2 buffets, 3 pools and easy access to an amazing beach that you can walk for miles and miles. They have a wonderful recreation team that has many activities to do you won't be bored. Family friendly place. [Details]

Buffet not so good even the specialty restaurants. The only good one was the Italian cuisine. Room not so clean so is the bathroom. For the price that we paid, we expected a decent bedroom and bathroom. I wouldn't recommend this hotel to anybody. [Details]

We had a great vacation here and would definitely come back again. Checkin was seamless, service was better than expected, the hotel and beach area was always clean and well maintained. [Details]

good except waiting on the phone to make restaurant reservations [Details]

Food is the best!
Large property with El Cid Moro joint access
Large rooms with working AC, ceiling fans, balcony and very hot water
Resort is on the beach
Very large pool
Large dining area for buffet
Food is decent at buffet, good snack bar near the beach [Details]

It was overall fantastic. There were a few issues however. They were resolved although it did take some time. The pool was great and the lay-out was not bad either. The lock to my door was damaged and every 2 days my keys did not work and had to be reset. the door lock itself had to be reset and it took multiple requests to get it fixed and i finally had to move rooms. Which was the room i should have been in as the first did not have robe or slippers that i was supposed to receive. My safe in the first room did not work and had to request multiple times for it to be reset.
Overall, it was amazing! [Details]

Cons: WAY TOO NOISY. Requested a quiet room and still was put into 2077 which was near the birds which made a racket all night every night. Also two very large weddings/parties that seemed to go on forever. Thank God we had heavy pillows that drowned out the noise. And the food at the buffet was not great. Al a cartes were decent but we didn't enjoy the Mexican one.

Pros: Beds were fine - room was clean and comfortable. The service team was amazing! The people are so kind and generous and boy, do they HUSTLE. We had a great experience with all of them, they were even better than a Sandals resort. Isabel on the omelette bar, Ana in the buffet and Esteban in the pub were standouts. Covid testing was methodical and easy. [Details]

Location, coupled with the Golf Course and Excellent customer service makes our return visit (12th time) so exceptional! Claudia Juarez and her team of service experts treated us like VIP's and family. We were looked after from check-in to check-out with white glove service and attention to detail. Well located on the beach and walking distance to the Malecon and golden zone. [Details]

We thoroughly enjoyed our stay at the el cid Castilla, the hotel is great, we also played Golf at the golf course next door and loved our experience there [Details]

all was good. women dancers some outfits were too skimpy for family shows [Details]

A well run great hotel experience. Check in was super fast as they had a large amount of staff (like 8 people) to process everyone. Rooms were clean, food was excellent, service was excellent. The restaurants booked up fast so one had to book a few days ahead but even that was very smooth. Great hotel and staff! [Details]

We were very happy with the hotel. Our room was a good size with lots of space for unpacking your suitcases. Though the hotel is aging in some areas such as bathrooms, the staff works hard to keep it clean. Overall we will certainly return to the same location [Details]

Lovely time in the sunshine for almost two weeks. Loved the direct flight to and from Victoria. The plane was new and surprisingly roomy. Don't expect anything much other than pop, water and small bags of chips. Bring your own food if you think you will want a meal on the plane. Rooms were large and comfortable and enjoyed the balcony. They need to develop a new bar space for evening. Perhaps Alhambra (down by the beach) with low key entertainment (guitarist singer?). There was nowhere to go to have a drink and conversation with your friends. [Details]

Excellent! Very friendly attentive staff [Details]

Located in the golden zone, ocean views and central location. [Details]

Staff at the El Cid are extremely friendly and mostly very helpful. Our room was clean and quite large with a wonderful view of the pool and the sunsets. This is a large complex and requires some exploring to know your way around. Front desk staff are efficient and helpful. The sister hotels..the Granada and El Moro are available for dining as well and provide a welcome change to the main dining room at the Cid. Easy access to the beach and the actual hotel beach is quite clean and stunning. Pools are cleaned daily as well as the entire very large pool lounge areas. I would book again based solely on staff friendliness and efficiency. [Details]

overall very enjoyable stay [Details]

We asked for 3 rooms close together as we were having a family holiday. We got 3 rooms on 3 different floors. The front desk said there was nothing they could do. However 3 Mexican travelling together had the 3 rooms next to ours. Beach was beautiful except for the vendors [Details]

It was a nice to stay at the hotel, I have to point out a few people here Jesus who is working in the customer service department and he helped us a lot during our stay. He did all our dinner reservation for most of the days. So thanks Jesus for making our trip most memorable. The second person is Victor who is working as a manager in one of the buffets restaurant. Actually, we are allergic to onion and garlic and also don't eat meat so we requested him on the very first day to make some vegetarian food without onion and garlic and after 5 minutes he come with the cook and explained him everything that we need. and they made a very delicious salad for us and after that every morning when we enter into the restaurant he recognize us and brings the same kind of food for us. So thanks Jesus and Victor for all your help. We will definitely come back to the hotel only just because of you guys. Also all the girls/boys at the pool who organise all the games and activity. They all were so friendly. [Details]

Over all hotel is great.
We paid for elite service & I would recommend you book elite.
Food level is much better.
We also paid for golf package but you still need 25 US dollars per person per round for cart & caddie. [Details]

We loved our stay at El Cid Castilla. Our room was huge, almost right over the ocean with a balcony. We upgraded to Elite which gave us access to all the restaurants & pools. The room was clean & service was great. Our flight home was delayed by 4 hrs & although we weren't able to stay in our room the whole time we were able to keep our bracelet so we could still go & have a meal with our all inclusive. [Details]

The resort is a bit older and not a lot of green space on the property, however, I was very impressed with how clean they keep the resort, the cleaning staff was constantly sweeping. The food was very good with a great selection of restaurants. The staff was all very friendly and the service was excellent. The beach was nice and had lots of loungers and tables available. If you are the type of traveler who likes to leave the property there was a good selection of restaurants and shops nearby. We enjoyed our week at the El Cid Castilla and I would definitely recommend it. [Details]

I traveled with my 14yo daughter and we both loved it.
Accommodation: hotel looks nice and taken care of. We stayed on a second floor facing pool. From our window we could see the ocean which was nice. Room was comfortable with a good room service.
Beach: very clean, enough room for everyone, ocean is cooler but the bottom is clean and quite shallow.
The only thing that was annoying sometimes that if you want to take a nap you'll be woken up by bands or local people selling things.
Service: at first was absolutely impressive and then we had couple hiccups but overall was good.
I loved that it's a big facility, used gym daily.
Food: we loved Italian and Japanese restaurants, the other ones okay. Overall enough options and pretty good quality
Certainly recommend this place. Good value for the money spent. [Details]

clean, staff was polite, and friendly, food was excellent, entertainment good.
only thing was, our room was in the shade all the time.
we met a lot of repeat guests, that had nothing, but good, to say about the hotel.
thank you for a good vacation. [Details]

I found the overall experience was pleasant. I did not like that I had to pay for wifi in the hotel. I also found that being a single guy in that hotel was not the greatest as I tried to bring a woman that I met on the beach to my room and was stopped by security. I was told because I was on a all inclusive package I had to pay for her for the night and had to put a deposit on my credit card for the rest of the days of my trip just in case she stayed. With that being said this hotel is not for single people. The food was good but there was very little variety day to day. [Details]

We first had room 0112 had a very comfy King Bed with superior mattress but it was very musty smelling and were then moved to room 4077 with twin beds that were not near the comfort.The resort food was good at the A le Carte but the main buffet restaurant was not as good as expected. [Details]

We were very impressed and happy with the resort, staff was very friendly and helpful
Special thanks to Katarina and Leo with the activity group, they were amazing
The rooms were clean, the food was good, the resort was large with many activities to do and places to relax
The beach was amazing with beautiful sunsets [Details]

For the most part it was good. Had issues with house keeping and al la cartes were next to impossible to book. [Details]