The Good,The Bad,and The Ugly
Let's preface this review by saying that it's been a few years since my last vacation (pre COVID). I see comments suggesting that things have changed since COVID, which is understandable, but money should be the great equalizer. My most recent trip cost triple the price of a pre COVID trip, the perceived value wasn't tripled, nor doubled nor was it even on par with service and satisfaction pre COVID.
Krystal Grand Los Cabos resort is absolutely beautiful, with some spectacular views from our suite. Early morning sunrises from our balcony lent to the occasional glimpses of whales as they swam by the resort. The views from the main lobby are breathtaking. Lounging areas are plentiful. Getting around the facility is quite easy, as the layout is well utilized. Elevators are very speedy, and appear promptly at any time of the day.
Our suite was gorgeous, and spacious. The bathroom had an incredibly large shower with both hand spray and rainfall shower head. The water pressure was constant and abundant, which we envied (having water restrictions on pressure back home). The king-size bed sat across an LCD tv, sitting on a cabinet that housed the bar fridges (which was replenished daily). Adjacent the bed was a sliding glass door which opened onto a fairly sized balcony. Most balconies, from what we saw, were furnished with a table and chairs, however not ours. We asked the service desk to get us a small table, and we would use our room chairs, and they refused to help (This is an ongoing theme).
TAKE A BITE cafe is phenomenal!! Staff is extremely knowledgeable in making signature coffees, and the complimentary dessert case is always fully stocked. My only disappointment is the lineups, which I'll discuss later.
SURFOs bar and snack area is also amazing. The staff here are exceptional workers trying their best to accommodate and fill the waves of orders they receive,while trying to also serve walkup patrons and poolside guests.
The Lobby Bar is a great place, with some missed potential. While the bartender I observed was excellent, hard working, and very courteous, unfortunately he was always overwhelmed. The bar also had limited seating, and nowhere for groups of 4 to sit.
Our suite was missing balcony furniture, as I mentioned earlier. We asked the service desk and their answer was, sorry we don't have any. It seemed every time we went to the hotel service counter, they were not helpful, nor did they seem to try. This issue was resolved by our fantastic cleaning lady. We left a note asking if she could get us a table, so we could enjoy whale watching while having morning coffee. When we got back that day, a table was on our balcony.
The toilet in our suite wouldn't flush properly, very poor pressure which barely cleaned out liquids(without me getting into detail). The service desk staff said they would have it fixed, but the situation remained. We visited the service desk several times during our stay about the toilet situation, finally the second to last day they offered to switch our room, which we didn't want to do at this point. Our poor cleaning lady was left with plunging the toilet almost every day, even though we were using the lobby toilets most of the time.
The food at the a la carte restaurants is quite good, but the service isn't on the same level. This falls under the bad category, because the service quality goes from great to awful, depending on who is serving you. Some staff are well trained and seasoned servers who understand the elements of fine dining, and just dining In general, while others seem to only be interested in clearing plates. We often went the whole meal without having our drink orders filled (getting drinks seemed like an ordeal, throughout the resort, you weren't allowed to get your own, yet wait staff seldom took initiative to offer drinks). Service was the worst at “O” the buffet restaurant, where we waited to be seated, and the server for our section never came over to serve us. He cleaned the dirty plates from our table, but never offered us drinks, we eventually grabbed them ourselves from the waiters station. This happened on more than one occasion, and made dining at the buffet very unpleasant. Sometimes you would receive your meals before your appetizers, or everything would come out at once, and your entree would get cold.
Internet quality and reception diminished as you moved away from the lobby. In our room the internet would routinely drop out. There were days where the ability to surf or stream was possible and others where you just could stay connected for more than a few seconds.
Lineups!!! This was the worst part of our stay, the constant waiting in line. You want a morning espresso, well wait in line(30 minutes one morning). Want a drink, you have to wait. Want to hit the buffet to eat, you have to wait to be seated. Want to reserve dinner, well then line up first thing in the morning or you'll miss out, as we did, because we were wrongfully informed of dinner options. Regardless, everything you might want is hidden behind a paywall of waiting in line for. Waiting in line goes against the essence of an all inclusive resort appeal. Even with reservations to al la carte dining, it's wait to be seated, wait to be served, and wait for service (dinner took 2 hours one night, with all dishes being served at once, and even if we asked for water refills, we never got them).
Also staff seemed to generally not want to help, or expect tips for not doing anything. I'm not against tipping, but I expect to be served first, and a tip be reflective of the service.
Information wasn't readily made available, information from the website was slow to access, if we could get it.
We suspect that the Nexus tours rep didn't show up for work the day we needed information. We waited around for 45 minutes before leaving, returning after 45 minutes later only to be told he left for the day and no one was available to assist.
Getting our money changed into smaller currency was also another huge ordeal, waiting in line to talk to someone, only for everyone we talked to refusing to be able to help in providing change.
Overall we made the best of our vacation, preferring to leave the resort