Los Cabos

As expected from the Hyatt, quality from the staff and the hotel .

This hotel was well maintained and with a good group of staff. The layout of this hotel is also done nicely. The food needs to have maybe a bit of an upgrade. The specialty dinning has to many restaurants which are Buffet style and only two of them have direct dining with a limited assortment to choose from. Otherwise I had a great time and I would definitely return to this location.

This is an experience of a lifetime staying here. The hotel pays homage to its Mexican heritage in the finest ways possible. The Macias family with Gabriel Macias as CEO and Founder has done nothing short of miracles here. The resort itself is set cliff side in Cabo San Lucas about 6km from downtown overlooking Lands End. Every single room and restaurant has Lands End views and it is just stunning. The decor in this resort is where it REALLY shines. It is a Mexican experience to just be here amongst the furnishings and pictures and paintings. The Macias family has laid the blueprint for others to follow. NOTHING and I mean NOTHING has been left out here. There is even a mission church on site that looks right out of a Zorro movie and authentic in every detail. This resort is a treat for the eyes and the senses. The staff couldn't be more on point with asking if you need help and attending to your EVERY detail. Restaurants here finely appointed with wonderful decor as well finely staffed and service is top notch. The food at all restaurants wide and varied with top notch menus in each of the 5 al a carte restaurants and three pool side grill restaurants for each of its three pools. The grill side restaurants attached to each pool are outstand ing in their right. Nothing here has been left to chance and more over this resort will leave you each morning waking up to the views of Lands End feeling like you are in a dream world. This resort is an experience not to missed in coming to Cabo San Lucas.

We've booked this as very last minute vacation, not knowing everything about the resort but WOW what treasure we've found arriving there. It's a lovely quiet place, I would say for mid to retired people. Great people working hard to make your stay worthwhile, excellent climate with hot dry days and cool nights (didn't use AC for one minute while there). Swimming in the ocean is not recommended for 90-95% of people, strong undertows but you have three pools to choose from. Good food, clean rooms and did I say quite place? I did because it's like a “sanatorium resort”, heals your body and your soul. Highly recommend if this describes you.

Excellent hotel. Just glad we made it home before Hurricane Norma hit.

The resort exceeded my expectations. Wonderful service from the time we checked in to the time we checked out. Rooms were large and very clean. Food at the restaurants was wonderful. Even though you couldn't swim in the ocean it was fun to walk in the waves coming in. We saw many whales most days

This hotel advertises that it is a 4 1/2 to a 5 star it is not at best it is a 2 to a 2 1/2 star! There were cockroaches in the rooms which were dirty! There was No entertainment at all at night time, you had to have a towel card and if you lost it they charged you 95$US, I was without coffee cups in my room for 4 days which was asked for about 4 times to 4 different people! When they came in to clean the rooms they did not change the bedding or clean the bathroom they made the bed and slightly ran a broom on the floor! You had to make reservations at all the restaurants ( which were only 4) so you had to start lining up at 8 in the morning and wait till 9 to maybe get a reservation! ( was not guaranteed you would have a place to eat that night) the buffet was leftovers from the restaurants from the night before and very small buffet only sixteen different dishes , hardly any fruit or salad and sausages to them were cut up hotdogs! The resort was small and could not accommodate the amount of people there so you could never sit by the pool! All in all was very dissatisfied with what it cost to stay there and what you got! The resort was not one I will ever go back to!

You will arrive after a short 45 minute trip from the airport. Hotel arrival area is vast and beautiful. Staff are friendly and are ready to help where they can. Unfortunately, check in is not until 3 pm. It seemed this is done on purpose to allow "concierge" staff to help you organize your stay. That is really not their true intention. They pitch excursions and suggest over priced costs then offer a "deal". For example $500 per couple for a snorkeling excursion but we can offer this at $100 per couple. We decided to pass on our arrival. The next morning we were ready to book our excursions. Different "concierge", different pitch, different pricing. It took me a while before the lights came on, they were pitching a " membership" to Hyatt Resorts. We heard from others who attended the sales pitch (breakfast), that is how you get the discounted excursion pricing that the "investment" is $15000 US! We paid full price for the snorkeling trip which was wonderful but we did not like the bait and switch that seemed to be constant. Our experience overall was wonderful. the food in the restaurants was good to excellent. Staff are constantly cleaning everything, you will notice that. The resort is gated so we felt very safe. The security keeps tabs on you with your comings and goings, added comfort! No limit on the cocktails, very tasty! Wine list was pricy considering the closeness to California, this was disappointing. Cabo is an expensive area, it seemed that the expectation was these tourists are loaded, so let's charge them the $$$$ we can. We loved our holiday and the experience but will likely try another destination in the future. Thanks Cabo for your amazing views, hot weather and beautiful beaches!!

Our first visit was before we had kids, and the quality of stay was exceptional The hotel caters for both relaxing and partying, with those two worlds separate. The price point likely keeps the demographic of guests in a category that keeps the vibe chilled and respectful. Whilst not marketed as a family resort, they cater to little kids well. Beach and hotel were spotlessly clean. Food quality remains very high, and you can see the pride they staff have in their job. We learned our lesson from our first visit that you will get put in a terrible room, depsite paying a premium for specific rooms/areas. Fr our second visit, we actually cbtacted the hotel before departure and got them to clarity n writing and on a map where our room will be. Depsite this, we still got put in a terrible room and had to hassle mgmt to get moved on day 2. The room we paid for and they committed to, was actually not even functional (as the entire block was under renovation), so after a lot of stress we got moved to the perfect room on day 2. This process essentially sucked the joy out of the first 2 days of the 7 day trip (just like last time). But with older parents and a 2 year old with us, the move was necessary. Remaining 5 days were exceptional. It's a great hotel if you want to remain active, as it's on a hillside so you cover a lot of ground. Not ideal hotel for strollers or anyone with issues climbing stairs/ramps. They do have frequent gold carts to help people get around. The gym is great and has pano views. We will be back, but once again, will get the hotel to commit in writing the specific room/area before arrival to give us half a chance of getting what we need/paid for.

Location is perfect, service is very good.Beautiful hotel.Food is also good. Very good experience, I also wrote an article to introduce this resort.