Los Cabos

As expected from the Hyatt, quality from the staff and the hotel .

I booked a 2 week vacation at this resort. BIG MISTAKE! It was a bday trip. It was crap from the start and only got worse. I requested a quiet room, top floor, king bed. As a single person, I already pay more for the holiday per person than a couple gping but that doesn't matter to RIU. They actually treat your worse by the staff, especially as a single woman. After checking in, I recieved a room in the 7block on the ground floor. It had a very potent odor of mold, which as an asthmatic and allergic to mold was not going to work, alos they pushed 2 beds together to make a king bed. I went immediately to change the room. They gave me a room in block 2 on the second floor. This room also smelled of mold, but inwas exhausted from our 9 hour flight and to annoyed to change it again. The next morning I went to the fro t desk and requested a move again, they said they had no rooms available to suit my needs. The noise at this resort was beyond concert level. The screaming drunk people, the pounding music from different pool locations with Dj's competing for attention drove me to insanity. I slept a couple nights in that room, immediately getting a respiratory infection from the mold. If i was lucky i got 6 hours sleep in 4 nights. I had to sleep with ear plugs and my beats headphones on top to try and block out some of the noise which goes til 5am and then start all over agin. I requested it to be fixed. It worked a couole times and then didnt work again. I called 3 times for water and coffee to be fefilled in one day. At 1030pm they finally brought up coffee, but not water. I was sick and needed water. You can't drink the tap water at this resort. The safe didn't work either I that room. I had to carry my passport and money around, which is not safe. I asked to be moved again and also to be moved to their sister resort at the Riu Baja Camifornia, but they said there was no availability there. They said room in block 4 was available and should be quieter. By this time I had spent the majority of my first week moving 3 times and trying to get some help from the front desk. The manager was very rude, I cooperative and not willing to try and make things better. After 2 nights in this cramped, noisy, hotel I eventually paid to move to the Riu Baja Californai. They wouldn't even pay the 100 pesos to move my luggage over. I walked it with a bell boy. They made no efforts to arrange ge this resort change, I had to do it by myself (by walking back and forth between the hotels) and pay for an upgrade of 800 Usd on top of my 3400 CDN I had originalky paid. This resort was packed, the pools were full, the chairs reserved by people who put their towels down and then didn't come back for hours as they went to eat or sit in the pools. The restaurant staff I found to be rude. The pool bar staff were also rude unless you tipped extremely well. The rooms were not clean to Cdn standards. I am pretty sure there was bodily fluids on the couch and what looked like blood around bathroom light switch. I saw hotel patrons doing blow on the beach which they bought from the merchant selking t-shirts, within the roped off area and around kids. THERE WAS NO WHERE ON THIS RESORT WHERE ONE COULD FIND PEACE AND QUIET AT ALL. I didn't see any security staff, and trust me there was a lit of drunk people and drugs. I never saw any staff member checking the water quality of the pools or cleaning the pools. We booked a 6pm time on the pickelball courts. We got there early and thank goodness because there was no lights on the courts. We had to finish early. 2 of the paddles were damaged out of 4. I reported this to the front desk staff as well. Horrified by the lack of customer service and the staff. I will never return to any RIU hotel ever agin. P.S THE BAJA CALIFORNIA WAS NOT MUCH BETTER. THE ROOM WAS MORE SPACIOIS AND SOMEWHAT QUIETER AT NIGHT. THE HOUSEKEEPING WAS BETTER BUT THE SAME APPLIED TO THE POOLS, NOISE AND DRUGS. Also, I booked a tour from Delta excursions at the hotel and they left without me on the return. The staff there saying they have nothing to do with excursions being sold on their property and Delta took no responsibility for it either. You can't swim near the beach due to rip currents and the pools were too loud and crowded. The internet barely ever worked throughout the resort, probably due the pure size of it and the amount of people. I had to pay for roaming and had a sizeable phone bill on my return. Albeit this has nothing to do with the hotel, my visa was declined at pharmacy on the main strip by the marina, because it was flagged by my Canadian bank. Use cash at any pharmacy. Honestly, this 2 week trip was a nightmare and I wish I would have never booked it.

Hotel is nice, it is clean staff is friendly and courteous especially Noel the bartender in the back pool. Could use some updating but overall would definitely recommend. The restaurants are fantastic!

It was relaxing.

Nice property; room was well-appointed and clean, and well-attended. Ours was mostly unobstructed, though more an ocean-view than ocean-front, recessed back from the beach; ours on the angle. There are 4-plex casitas nearest the beach on either end which I'd say are ocean/beach front, but one would have to know to book the lower unit w/ private infinity pool facing the beach... 4km of pristine beach out front; walk to pounding surf to the left, but a swimmable beach 15 or so minutes walking SW, in front of the Hilton, and daily whale watching right out front! Service was friendly but sometimes could be slow, and the included restaurant options are limited -- breezy evenings proved a challenge for the outdoor Italian (Pergola,) though that was probably our favorite taste. But the breakfast buffet and omelet station was also very good and we enjoyed coffees and paninis at Espresso Cappuccino. From what we observed, not many chose the "optional" U$140pp French restaurant? Activities/entertainment were plentiful; beach/pool volleyball, Ping-Pong tournaments, pool-Zumba, even (bee-bee) target shooting on the beach! Theme nights and live music were enjoyable as was our "art-walk" excursion to San Jose. Plenty of tour options available daily from the hotel. Low to mid-20's C during the day -- cloudy a few days, but generally decent for the end of January -- sometimes a stiff breeze made for cooler evenings at the pool-side buffet. Overall, a nice stay... for a week.

Our 2nd time at the Posada Real. its a 3 - star so that should temper your expectations. You get a small resort, with a low-key vibe, friendly staff that you get to know because there are so few of them, and friendly guests. the one pool is never crowded. Food is good but with only one restaurant it starts to get redundant by the end of the week and don't expect any activities other than a bingo game a day and one volleyball game the whole week. nothing for kids at this place other than the pool

The resort was great staff was friendly the food was good rooms where nice and clean

You will arrive after a short 45 minute trip from the airport. Hotel arrival area is vast and beautiful. Staff are friendly and are ready to help where they can. Unfortunately, check in is not until 3 pm. It seemed this is done on purpose to allow "concierge" staff to help you organize your stay. That is really not their true intention. They pitch excursions and suggest over priced costs then offer a "deal". For example $500 per couple for a snorkeling excursion but we can offer this at $100 per couple. We decided to pass on our arrival. The next morning we were ready to book our excursions. Different "concierge", different pitch, different pricing. It took me a while before the lights came on, they were pitching a " membership" to Hyatt Resorts. We heard from others who attended the sales pitch (breakfast), that is how you get the discounted excursion pricing that the "investment" is $15000 US! We paid full price for the snorkeling trip which was wonderful but we did not like the bait and switch that seemed to be constant. Our experience overall was wonderful. the food in the restaurants was good to excellent. Staff are constantly cleaning everything, you will notice that. The resort is gated so we felt very safe. The security keeps tabs on you with your comings and goings, added comfort! No limit on the cocktails, very tasty! Wine list was pricy considering the closeness to California, this was disappointing. Cabo is an expensive area, it seemed that the expectation was these tourists are loaded, so let's charge them the $$$$ we can. We loved our holiday and the experience but will likely try another destination in the future. Thanks Cabo for your amazing views, hot weather and beautiful beaches!!

Our first visit was before we had kids, and the quality of stay was exceptional The hotel caters for both relaxing and partying, with those two worlds separate. The price point likely keeps the demographic of guests in a category that keeps the vibe chilled and respectful. Whilst not marketed as a family resort, they cater to little kids well. Beach and hotel were spotlessly clean. Food quality remains very high, and you can see the pride they staff have in their job. We learned our lesson from our first visit that you will get put in a terrible room, depsite paying a premium for specific rooms/areas. Fr our second visit, we actually cbtacted the hotel before departure and got them to clarity n writing and on a map where our room will be. Depsite this, we still got put in a terrible room and had to hassle mgmt to get moved on day 2. The room we paid for and they committed to, was actually not even functional (as the entire block was under renovation), so after a lot of stress we got moved to the perfect room on day 2. This process essentially sucked the joy out of the first 2 days of the 7 day trip (just like last time). But with older parents and a 2 year old with us, the move was necessary. Remaining 5 days were exceptional. It's a great hotel if you want to remain active, as it's on a hillside so you cover a lot of ground. Not ideal hotel for strollers or anyone with issues climbing stairs/ramps. They do have frequent gold carts to help people get around. The gym is great and has pano views. We will be back, but once again, will get the hotel to commit in writing the specific room/area before arrival to give us half a chance of getting what we need/paid for.

Breathless Cabo San Lucas Resort and Spa - Wonderful!