Los Cabos

We arrived at the resort excited to relax and enjoy the view from the balcony in the morning and we were put on the side of the building looking at sand and a wall so that was not a welcoming point at all but overall we had a great time and food was great, we did not enjoy all the 18-20 year olds of the cruise line that were loud, drunk and obnoxious, if this is an adult only resort why were they allowed to come in when the party resort was Santa fe right next to us ? We left 3 restaurants because of these kids being super loud and drunk. We had a great time in town exploring the marina and little shops and had lunch at cabo wabo which was nice Overall the resort was great and we would go back but not during spring break when all these kids came in

Perfect. This is the best all inclusive we have been to. One of the highlights was the separate adult pool.

I first want to start by saying the Hard Rock Hotel Los Cabos is absolutely stunning. The property is grand, modern, and luxurious — truly one of the most visually impressive resorts I've stayed at. I've traveled quite a bit, and this one stands out for its breathtaking architecture and elegant atmosphere. We booked a private car service instead of the shuttle since the hotel is quite far from the airport. Once we arrived, we were warmly greeted and the check-in process was smooth. However, our initial room experience was very disappointing. The room was small and not properly cleaned — the pullout sofa had blood stains and no mattress protector, so my daughter couldn't sleep on it. Our view faced a construction site where loud banging started as early as 5 AM. To make matters worse, we later discovered the room was infested with ants, especially in the bathroom and on the counters. We reported it immediately to the front desk, who apologized and said they would try to move us. Unfortunately, the process took until 4 PM the next day, which meant we lost almost an entire day waiting to be relocated instead of enjoying the resort. Once we finally moved rooms, everything changed. The new room was spotless, spacious, and beautiful, exactly what we had hoped for from the start. I have to give special thanks to Diana, the Front Desk Manager, who went above and beyond to make things right. Her kindness and professionalism really turned the situation around for us. We had $1400 in resort credits, which we decided to spend mostly at the Rock Spa — and it did not disappoint. The spa is absolutely breathtaking — huge, elegant, and serene, easily one of the most luxurious spas I've ever seen. I'm currently five months pregnant and had a prenatal massage with Mely, and I can honestly say it was one of the best massages I've ever had in my life. My husband booked the “Four Hands Massage,” where two therapists work simultaneously — he said it was incredible. We both also had facials; they were just okay (not amazing), but the overall spa experience itself was worth it — peaceful, pampering, and beautiful. Because I'm pregnant and we have a small toddler, we chose not to do excursions and instead spent our days enjoying everything the resort had to offer — and honestly, there's so much to do right on-site. From poolside Zumba and live entertainment to a fantastic kids' club and daily themed activities, there was always something happening from morning till evening. Every day at the main pool, there were fun activities — dance parties, games, and music — and in the evenings, the theatre shows were top-notch. We especially enjoyed the Michael Jackson tribute show, the Elvis tribute, and the Mexican Independence Day celebration with a mariachi band. My daughter loved the kids' events, where they had arts and crafts, kids' music, and dance time. Watching her light up with excitement and joy was truly priceless. Overall, I found Hard Rock Los Cabos to be an incredible family-friendly resort — luxurious yet relaxed, lively yet not overwhelming. Despite the rocky start with our room, the staff's efforts, the beautiful upgrade, the amazing spa experience, and all the fun activities made it a memorable trip. I'd definitely recommend this resort — just make sure to double-check your room upon check-in. Once settled, it's an unforgettable experience for families, couples, and anyone looking to unwind in luxury.

It was okay. The beach was good, but the ocean waves were too high and dirty with sand, and we could not enter the sea. The food was not bad, but it was almost the same every day.

Hotel is nice, it is clean staff is friendly and courteous especially Noel the bartender in the back pool. Could use some updating but overall would definitely recommend. The restaurants are fantastic!

We enjoyed our time at the resort. The grounds were clean and well kept and the room was a nice size.

We had booked two rooms and wanted to be close together, requesting this in advance of our arrival. Upon arrival had rooms in two separate buildings about as far away as possible in this resort. We asked to move one so we could be in the same building and were offered a "deal" of $70 US / night which apparently was supposed to be $100 US. When we declined, he said spoke he to his supervisor and came back with an offer of $50 US / night or $350 US for the duration. We declined that and ended up with rooms in the same building anyway??? SCAM. The hotel is NOT a 4.5 Star even for Mexico standards it is a 3 star at 3.5 at best. The photos are deceiving/staged. The room in the main building back onto the main road, traffic noise and garbage pick-up early in the am. Prepare to get up at the crack of dawn to save your pool lounger, which I guess is ok since there is nothing to do after 8 pm anyway. Food is good and altitude club building rooms and amenities are a definite upgrade from the regular building.

Our first visit was before we had kids, and the quality of stay was exceptional The hotel caters for both relaxing and partying, with those two worlds separate. The price point likely keeps the demographic of guests in a category that keeps the vibe chilled and respectful. Whilst not marketed as a family resort, they cater to little kids well. Beach and hotel were spotlessly clean. Food quality remains very high, and you can see the pride they staff have in their job. We learned our lesson from our first visit that you will get put in a terrible room, depsite paying a premium for specific rooms/areas. Fr our second visit, we actually cbtacted the hotel before departure and got them to clarity n writing and on a map where our room will be. Depsite this, we still got put in a terrible room and had to hassle mgmt to get moved on day 2. The room we paid for and they committed to, was actually not even functional (as the entire block was under renovation), so after a lot of stress we got moved to the perfect room on day 2. This process essentially sucked the joy out of the first 2 days of the 7 day trip (just like last time). But with older parents and a 2 year old with us, the move was necessary. Remaining 5 days were exceptional. It's a great hotel if you want to remain active, as it's on a hillside so you cover a lot of ground. Not ideal hotel for strollers or anyone with issues climbing stairs/ramps. They do have frequent gold carts to help people get around. The gym is great and has pano views. We will be back, but once again, will get the hotel to commit in writing the specific room/area before arrival to give us half a chance of getting what we need/paid for.

This resort was enjoyable for what we were looking for. The staff was phenomenal! A smaller resort is always a bonus and being off season there were not any crowds. Although not a brand new resort it was very clean and well presented. Only issue was the food, being on a gf diet there were not many options for me. Otherwise we were vwrynhappynhere

So disappointed with my stay here. No mimosas, only Chardonnay wine. Menu was 90 % pork which I don't eat. Total waste of money and wish we had stayed home. Staff onsite were fantastic.