Glad I went, will try another spot next time
I would say everything at and about this hotel was just okay. Nothing wowed me. Granted, I did go with a different group of people and my typical "all-inclusive" experience was not the same as previous.
It may have been just my room (as I asked the others in the group) but the beds were very hard. The way the hotel is built does not make for a peaceful rest. The noise travels all the way up the center from the lobby. And the main road is right there and very busy on weekends with the restaurant and bars.
I had a partial ocean view and it was great/almost better than most. I got to watch the sunsets every night and listen to the loud waves crash.
I found the hotel rooms to be small, but yet the bathroom in the room to be huge. I never spend a great amount of time in the room, so the comment is neither here nor there, just an observation.
For the most part the food was fine. They tend to recook/warm up breakfast sausages each morning, so your odds of finding a good one are slim. I never saw strips of bacon on the buffet for breakfast. Some mornings the staff making omelets would have some, and some mornings, even if they did, they wouldn't share them. Luckily one morning, the staff waiting on our table, asked if I liked bacon and then 2 minutes later he brought over a whole plate. I didn't catch his name, but it made my day.
I found the hours of the bars weird. Lobby bar wasn't open during the day and pool bars didn't open until 11am. So if you weren't proactive to bring water down from your room every morning, you would go without or have to walk all the way back to the front desk to get some.
They must have recently changed the amenities, as there was no hair dryer in the room. So when I asked for one, it took almost an hour to get it (I was on my way out for the night by that time) and then when I got back to the room, it was gone. So I went back a couple days later (as I was unsure of the situation but didn't want to be accused of stealing or losing it) and asked again and they said I was only allowed the hair dryer for one hour. And that night they said I would have to call when I was ready for it and they would bring it up to me immediately. I never called, and thought the whole situation was bizarre.
If you are looking for daily evening entertainment, this is not the hotel for you. They only did entertainment 2 or 3 nights of the week I was there and it was in conjunction with themed meal via the buffet. One of the nights we noticed the a la carte next to it was closed.
And probably the worst part of the whole week is the pool chair situation. Granted we were a big group that wanted to sit together, but unless someone was up before the birds and sun, you could be sitting at the kids pool in the shade and not together. Staff do their best to try to monitor the situation, but pulling towels from chairs for people actually at the pool or just gone to the bathroom doesn't leave a good impression.