Cozumel

Very Nice staff , nice secluded quiet area , smaller resort with very few kids and they don't cater to a party crowd.

The staff were very friendly and always at our service. Our room was upgraded so that I did not have to do stairs. It was beautiful. The grounds were well kept except for the seaweed which was out of your control... However a variety of other restaurants would be nice. The buffet food should have been cooked in the buffet building not brought across from god knows where. Therefore the food was always cold unless cooked on the grill for you. Especially the french fries were still frozen in the middle multiple days. The one thing we hated most about the stay was that there was so much humidity even in the rooms with ac on. Nothing dried. Even bed sheets felt wet.

Visited the pleasant, modern Westin Cozumel hotel with a senior friend for 1 week in April 2026. Had booked our stay as an all-inclusive package, with airport transfers and airfare from Canada Our room had 2 queen beds, comfortable mattresses, comfy pillows & soft bed linens, art work, dark curtains, air-conditioning. Wide glass-front balcony had 2 chairs and a table where we could sit to enjoy the beautiful sea views. Suggestion: have extra stands or small moveable tables in room for guests to put their suitcases, bags or other items on, to avoid placing on the floor. Also, recommend that rooms & bathrooms have more wall hooks or small shelving for user convenience. Would appreciate having table lamps by the head of the beds for easier reading comfort. Recommend that the hotel's large sliding glass doors have some type of visible decals or stickers on the side glass sections to avoid bumping into the non-moving door sections. Plenty of bath towels were available. Good water pressure for shower and toilet. Housekeeping staff did a good job to keep things tidy for us. Strong Wi-Fi. Enjoyed the selection of well-stocked in-room mini bar beverages, lots of bottled water and the coffee machine. It was easy to book our vacation excursions through the tour representative available at specific times in the lobby, e.g. Barrecito taco & tequila experience, Atlantis Submarine. Front door staff and reception team were always able to help us with questions, or to hail a taxi whenever needed , and cheerfully provided some good general suggestions for visitors, e.g. the Cozumel Museum. Other than on one evening, [excellent guitar musician], there wasn't any regularly scheduled live night time entertainment; however, reception or other staff could advise guests where to go for local music clubs, etc. Purchased some nice Mexican made jewelry from the local vendor who had a sales stall set up in the hotel lobby. We do not dive, but did swim and snorkel a few times, where we saw plenty of colourful fish in the clear water right by the hotel's pier. Beach is small [we understand that this is a hotel, not a resort] but was easy to enter the water by the pier - adequate for us. There were 3 restaurants on site: Gaviotas for all meals [with waterside views most days], Cuzamil for dinner by reservation & the Main floor Pool Area snack bar for afternoon light food items and drinks. Two well-maintained pools onsite: [1] Ground floor pool which was sometimes noisy and busy during the daytime hours when many cruise ship day-trippers used the hotel's pool & beach area as their port excursion, [2] The Upper Roof Level adult only pool - which had a small bar staffed by efficient staff: absolutely incredible roof-top views both to the west [lovely sunsets] and to the east overlooking the green island of Cozumel itself. This roof-top pool was somewhat shallow but most people just lounged in the pool quietly. The poolside wall shower wasn't working but this was brought to attention of the staff. Nice hotel workout gym facility - with extra towels and water bottles available. Easily accessible snorkelling, kayak equipment from the Dive Hut by the small but nice sandy beach area. This is not a large beach by any means, but there was virtually no sargassum seaweed at all which made for a pleasant swimming experience. This hotel is located a short taxi ride from the downtown area, not much to see within short walking distance. Visit the cute, tropical decor Key Lime Pie store and the privately owned restaurant across the street, for a change. The Westin Hotel grounds, pier, walkways and beach were kept clean, tidy and well maintained - appreciation to all the maintenance and gardening staff for their hard work particularly in hot weather. Would also like to especially thank the cheerful and caring restaurant team at the Gaviotas Restaurant who really helped to make our Westin Cozumel stay a memorable vacation, including delicious caffe lattes, nicely presented food platters, hot items, the efficient omelette chef & an incredible "Have a nice trip" surprise cake on our last day; the restaurant team members & chefs were able to easily accommodate my food chocolate / cacao allergy with alternate delicious meal options. Includes: Capitan Moguel Jorges, Cajera: Vanessa, Meseros: Rosendo, David, Guillermo, Israel, Bartender Wilder, and any of others whose name I have forgotten. I hope to come back to the Westin Cozumel hotel again in the future if possible.

The best part is the bed was very comfortable. The food was good. Our swim up was 100% in the shade. Because we had a swim up we were on the main floor and the hallway was very noisy at all hours. The beach wasn't great to walk on unless you had water shoes, but the snorkelling right outside the resort was amazing.

Clean room, and hotel, friendly and helpful staff, plenty of food.

This is a small resort and different from the multi pool, long beaches and huge buffet types we usually go to. Pick up from the airport was fast and easy. As we had an early flight we got to the hotel around 11:15. We were told we couldn't check-in until 3:00 so had to hang around in our travel clothes until then. We were able to have lunch and refreshments though. The hotel was well kept, nice rooms, cleaned spotlessly everyday, and a balcony with a view of the ocean. Breakfast was at the buffet by the ocean and served the usual fare, tasty though. Lunch could also be had here as well and the paella specially made a couple of times was delicious. There is also a beach hut with shrimp and fish tacos and other sea food which was amazing. Dinner was at the main hotel and there was an Italian, Mexican and Japanese restaurant. No reservations were necessary and we were seated quickly, the Italian was our favourite. There is also a beach party night with food and a managers reception with food on another evening. Food was excellent everywhere. Always plenty of loungers available at the beach. Actually there is no real beach as such but you enter the water through a rocky entrance. Water shoes make it easier, but it is somewhat awkward. there are some ladders at the other side but storm damage meant that only one was usable. There is good snorkeling as soon as you enter the water Entertainment is limited at night but there was always something happening by the main pool bar and people to mix with, we made some nice friends. Staff are fabulous and seem genuinely pleased to serve you. Some of the best we have met. We will definitely be returning here again.

Great hotel. Everyone from maintenance to management were awesome.