Allegro Cozumel

The beach was great with loads of chairs always available. The bar staff worked diligently to ensure guests were always attended to. The hotel staff overall couldn't do enough to ensure an enjoyable experience for all guests. [Details]

We usually visit an all inclusive at least once a year and we usually pick a place based on price. This was neither the worst, but it certainly wasn't the best. We are 2 parents with a 5 year old and 11 year old. We flew into cozumel and transport to resort was quick and easy. Checkin was quick and our room was ready right away (1pm). Resort is clean and seemed well maintained. The water park was fun, water wasn't too cold and there is a bar close by. We usually hung out at the activity pool near the beach and we were able to get pool side service for drinks. Drinks were generally good, but varied depending on who was making them. Kids club was active, but our kids only participated in some activities. Beach was beautiful and so was the water. Resort did not feel crowded at all (even with the Ironman happening the weekend we were leaving) and we were able to get chairs at any point in the day. Figure a lot of people go scuba diving. My 11 year old got to try scuba in the pool which was neat. Resort is easily walkable. We were in bed but the time entertainment happened so not sure what that was like. Seemed kids entertainment was maybe a little too late at 8:45pm. We visited 2 al la cartes (all we could do for a 1 week visit) and had to book them at the front desk. Italian wasn't great, but the oriental hibachi grill was fun and food was delicious (because it was hot...more on this below). Now onto the draw backs, room and food. Room is very small, probably one of the smallest resort rooms we have been in. We had 2 double beds and requested a cot, this took up basically all the floor space and we had to pile chairs in the corner so they were out of the way. We survived the week, but wouldn't want to stay any longer than that unless we got the family suite. Biggest downfall was the food, it was never hot and was very repetitive. I'm not a picky eater, but even I had trouble the last few days with breakfast because of the repetition and how small the buffet was. Same with lunch..repetivie and food not hot. All employees we encountered were good and had no issues with service. Would I go back........if the price was right sure! [Details]

Third time there. Outstandingly clean and perfect! Staff fantastic. Friendly and helpful. Food excellent. Best beach in Cozumel. Beds super comfy [Details]

For the second year in a row my family and I returned on vacation, we certainly do not regret choosing this resort again. With new offers for us premium guests, from now on you can enjoy a la carte breakfast in Santa Rosa Lounge. Without a doubt Henry the best service.
In general this second time has been more comforting, during the whole week we had food options outside the lunch snack.
The animation team is new but without a doubt they carried out different activities that were liked by my children. Thanks Allegro!! See you next year. [Details]

8 adults were here for 7 nights February 8 to 15. BEWARE FOOD POISONING. 4 of us we're so ill we couldn't leave our rooms for days. The non sick people talked to the manager and they have electrolytes on hand like this should be a red flag. We had numerous room issues and all they do is shift people around and you just end up with different issues. None of the food was kept at proper temperatures nothing was cold or hot. Do not go to the Oriental restaurant this is where we got food poisoning. We talked with many people who were also sick. The one shining star at this resort is Henri in the Santa Rosa restaurant. He is amazing and the rest of the staff could take some lessons from him. Will never return. If you have reservations here I would change them if you can [Details]

The hotel is nicely laid out. Its a short distance from the front lobby to the ocean with everything in between. The huts are quaint and comfortable. Air conditioning works great, bathrooms great and rooms cleaned daily. Never an issue to get a lounger at the pool or beach. Food was repedative lunch especially and only one option for lunch. Dinner had a variety at the buffet and the 3 ala carte were nice. Nightly show was heard from the balacony and enjoyed it. [Details]

We had the pleasure to stay at the Allegro Resort in Cozumel . This hotel is great if you are looking to bring family or friends, very clean hotel & great entertainment! The food is fantastic and don't forget about the view. [Details]

We travelled with friends for an 10 day vacation and always look forward to coming to Cozumel and staying at the Allegro. Been coming here for more than 5 years and it's been through some good times and bad but it's the staff that we look forward to seeing and of course enjoying the warm weather, the beach and the ocean. We had a great time there. [Details]

Stayed at Allegro Cozumel the week of March 25, and this resort could not have been more perfect!! It is a smaller resort, so everything is in close proximity to everything = which is awesome. Food was great. Pools and beach were beautiful. No seaweed. Easy to get a lounger. Grounds were impeccably maintained. Staff were friendly and helpful. Rooms were clean and comfortable - patio hammock is the perfect touch! And the kids waterpark was absolutely perfect for my toddler [Details]

e stayed at Allegro for a week and had an amazing experience. All of the staff were very friendly, welcoming and personable, the resort was very clean, and the food was incredibly tasty! We especially loved the daily lunch buffet and the Italian al a carte. The beach had beautiful sand and water, and all the pools were well kept. Regular activities were on throughout the day and night, which were lots of fun, and the nightly shows were entertaining. [Details]

I just got back yesterday with my wife and daughter. We all agreed we would love to go back. I've read comments about the food, but we all thought it was fantastic. There was lots of variety at the buffet and it was all fresh. The beds are very large and extremely comfortable. The rooms are very clean, as is the rest of the resort, .The draught beer is nice and cold. The island feels very safe. The snorkeling from the beach is not great as the water is stirred up most days and there is very little coral, but I was able to see a variety of fish, including a couple of rays and a star fish. But Chakanaab and Punta Sur are both very close, and the snorkeling at Chankannab was outstanding [Details]

Small, very cozy, safe, reliable resort. Period. From the front desk service at check-in to the fast efficiency checking out and everything throughout our 7 days. From Rafael the resort manager to Rosa cleaning our rooms. Cesar, David and Hevik running the entertainment day and night this place has something for all. [Details]

mazing place for the price. It was huge! Very clean [Details]

J'ai apprécié les 7 jours que j'ai passés à Cozumel, la végétation, la plage et la musique live ont été formidables, je leur ai donné une qualification de 10 [Details]

Hi, just came back from two weeks' vacation at Allegro Cozumel.
What a beautiful vacation !!!. Great weather, very friendly and supportive staff, (Julio at the front desk, Luis at the upstairs bar, dive master Ruben, and Diving Center boss Nacho just to mention few names, not to forget the lady doing our room, just can't remember her name) and beautiful location. Scuba diving was also amazing. Definitely going back. One think that could be improved is the availability of the Wi-Fi. To get it you have to spend $12 per day. The price is going down if you buy for few days. But on the other hand…we were on vacation, so no Wi-Fi help us relaxing even more.
BTW, there is very nice water park for kids, if you go with your little once. [Details]

Fantastic resort, clean and well maintained. The beach area was easily accessible, the snorkelling was great. Good beach service from the bars and there was not alot of vendors trying to sell you stuff, [Details]

e had stayed with friends from college and all had a great time. You must upgrade to premium rooms. It was very reasonable and the perks were definitely worth it. The resort is very clean and not overcrowded. It is the perfect size resort and the staff was very friendly and attentive. I have stayed at much more expensive resorts that I was much less impressed with. I would highly recommend Allegro Cozumel. [Details]

J'ai beaucoup aimé la végétation, le service est excellent, le personnel est très sympathique et prêt à aider les chambres un peu petites mais c'est un 4 étoiles, c'est bien. la nourriture très riche le restaurant oriental était le meilleur. [Details]

all is great the food the persons and the activities its good but the internet we need a paid this is no good. [Details]

Absolutely enjoyed our 7 day 6 night stay here. Friendly clean fun atmosphere. Beach is beautiful. Rooms are so cool! Property/lawn care is maintained so well. Plenty to do! Serving staff is great! Hard to complain when place is perfect 5/5 stars, would recommend to anyone. Food was excellent [Details]

The beach is ALWAYS my #1 criteria and it was fantastic. Clear, calm water. We could snorkel right off of beach. Clean beach, very little seaweed. Lots of chairs available. Resort is small enough you can get from one end to the other easily,There were "resort employees" who were helpful [Details]

Was a night mare had to change rooms twice,buffet ran out of food paid for Premium room got nothing special for the extra price check in was 1 hour long when it was suppose to be more convenient and the receptionist was very rude,the room for premium breakfast and snacks never had any snack during the day only breakfast in the morning..didnt wipe up slippery floor people were falling as well as my wife she went to talk to the representative from our air line there was no sign at the doorway and she fell hurting her knee and spoiling the rest of our vacation..when trying to cancel jeep tour we got a very hard time from the office getting our money back eventually they gave it to us.staff was not friendly at all would only give it a 3 star resort. [Details]

Overall I would NOT recommend this hotel. The customer service was poor and the hotel manager would not come to talk to us when we requested to see him on multiple occasions. The rooms were too small and no effort was made to upgrade or change rooms when we were not given the right number of beds. Very noisy clients were partying throughout the nights and we were awoken every night by partying. Excursions were very expensive in relation to other hotels and were timed too tightly, that we could not appreciate the events we payed highly for. Internet WIFI was extremely expensive. The hotel personnel in charge of excursions, kept trying to send us to a nearby timeshare hotel to receive a timeshare sales pitch in order to lower our requested excursion prices. This forced sales pitch was very annoying. The beach sand was very course and would hurt the feet after a short period of walking. The last day we had to clear our rooms at 1200 and had to wait till 1700 without a room to be shuttled to the airport. We had to reserve a very short shower period (30 min for three people) in a vacant room prior to leaving; however, other clients were going over their allotted periods and we had less time as a result. We only had one towel for three people. The front desk seemed overwhelmed by arrivals and little effort was placed on the clients leaving. It was clearly visible that we were no longer their priority. [Details]

I wouldn't go out of my way to promote this hotel. Bathrooms are tired and are in need of repair and updating. We didn't have high expectations when we chose this resort and were not let down. Concerned that a 16 year old has to pay the price of an adult. Rooms were too small for a family of four. [Details]

Really enjoyed our stay. Grounds are well maintained and landscaped beautifully. Bed was very comfortable, walls were thin (could here tvs and conversations in adjoining rooms). Housekeeping did a great job. A la cart restaurants mexican/asian/italian were all very good. Buffet was sufficient. Wait staff were very attentive and friendly. Drinks: pretty much anything you wanted...even had clamato. Entertainment sounded great, could hear it from our room, but never attended (too tired). Pools and beach were awesome, snorkelling was disappointing off beach, but the clarity of the water was outstanding. [Details]

A great trip . Nice small resort . Great beach . Close to Airport. Absolute awesome time. Loved it so much ,we are going again. Counting the days [Details]

We had a great time at Allegro. This was my first resort vacation and I was not disappointed. The staff were awesome and the beach was incredible! We loved the snorkeling especially. [Details]

staff were so amazing. terrific time on the all areas hotel, the beach area is perfect for a dream. kids have a blast on water park and kids club area. the shows are so great dont forget to ask for the drink of the day. sports bar area is so perfect to get a nice drink and have a great time whit friends [Details]

Overall, we were pleased with our stay at Allegro Cozumel. [Details]

I've travelled down south every year to the Caribbean for the pass 27 years...I know what to expect. Allegro is an average resort, they certainly do their best, but if you are looking for luxury this is not for you. Reason for this is the rooms are very dated and the bathrooms are in desperate need of renovations. Wifi cost $81US and only available in public areas, so it doesn't work in your room even when you paid for it. I had to get as I have teenage kids...
The great thing about this resort is that it is small...so there isn't any of the hording of sunbeds, line ups to reserve your a la carte dinners, always had clean towels available and drink service by the pool/beach was great. If you are looking for a relaxing place, nice long walks on the beach and don't care that your room is 20yr old, this is a good place to be. [Details]