Occidental Cozumel

Occidental Cozumel
3.973.973.973.973.97
3.97 based on 154 reviews
#1 of 13 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cozumel
Rated 4.5 stars
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Family review

, Toronto, ON
2020-03-14
This was our first time in this hotel, and it was ok, there is a small beach, one of the best in the island. Good food, to be a all inclusive, with 3 a la cart restaurants. [Details]
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The strong points
Staff
The weak points
people at the front
Hotel reply, Guest Services, on 2020-03-24
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Occidental vacation

, Waterloo, ON
2020-03-11
Check in was efficient and informative. Everything was clean and well kept. The staff were very friendly and pleasant. Our concierge Isaac was very helpful - thank you! All in all, a good week. [Details]
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The strong points
friendly staff
The weak points
buffet could be laid out more efficiently,
Certified
Hotel reply, Guest Services, on 2020-03-24
Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Cozumel Review

, Orillia, ON
2020-03-02
Like authentic nature of hotel...I was a 5 time guest, as I love Cozumel.
Royal Club should be adults only. Rooms are getting tired-broken and rusting lamp shades, torn curtains, couch smelled and was dirty, linens and pillow were old
Adult only pool should be heated-many people complained that it was cold.
Biggest concern is the lack of umbrellas and no beach cabanas for full shade-I have had skin cancer--the trees to not provide adequate
coverage.
Upset that insect spraying continues in spite of paying an environmental fee.
Buffets got boring-not enough variety [Details]
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The strong points
The staff. Lovely and well maintained outdoor property. Proximity to airport.
The weak points
No beach cabanas for full shade protection. Not enough umbrellas and poor quality. Buffets need variety-got boring after a week New law regarding alcohol consumption. Sad that water quality of ocean water is degrading/ insect spraying
Certified
Hotel reply, Guest Services, on 2020-03-24
Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Great location!

, Toronto, ON
2020-01-05
Lovely week here - fantastic snorkeling, great beach for swimming, snorkeling. Great ocean-side pool. The a la carte restaurants are wonderful. Buffet restaurants have small buffet selection with little variety - they are understaffed and there is often a long line to be seated (staff running trying to clear & set tables and keep up with the guests). Understaffed pool bar with one poor fellow making all the drinks AND running for more cups! Front desk is a mess - one staff tried to con us into an "upgrade fee" - when another staff said there was no fee he said he had "worked it out for us" and then he demanded a tip before giving me our room key. Pesky Wifi fee (just increase the price and include it!) - paid for 7 days but only received 5 and had to go back (and line up again) to have it corrected. With the exception of the front desk and the lines and lack of variety at the buffet restaurants this place is fantastic. [Details]
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The strong points
location, great swimming beach, fantastic snorkeling, lovely big pool right by ocean, rooms comfortable and clean, great a la carte restaurants, entertainment, great staff/crew with exception of front desk staff
The weak points
check in process, front desk staff, fee for WIFI, buffet restaurants - small, limited selection usually a line up to get in, not enough staff in buffet restaurants or pool bar
Certified
Hotel reply, Guest Services, on 2020-01-20
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We would like to know more about the incident at the front desk please do not hesitate to contact us at the email: cozumel.guestexperience@occidentalhotels.com to make a follow up of your report.

3

, Thorold, ON
2019-12-03
We travel true all Mexico and stay always in 4,5 or 5 stars hotels
This is first time i have to write bad reviews Hotel is really nice, clean, beach beautiful, but receptionist the are nice till you ask questions than start be rude , or tray call them from room because you don't have hot water , they never pick up the phone i call 3 time no answer, i have emergency call from Canada they never connect call to our room ,
Call from Canada again 1 hour later same thing i was never informed about call
We reserved catamaran, when we supposed go for ride , they have double booked, tomorrow same thing and they tray find excuses and argue how they have only one catamaran, so why reservations that go first come first serve
7 days vacation you can go only for 2 restaurants la cart
Coffee is water down
I don't need stress on my vacation , i am here to relax [Details]
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The weak points
3
Hotel reply, Guest Services, on 2019-12-16
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.

Good vacations with friends and family

, Brampton, ON
2019-09-27
The beach is good, always clean any that's what we were looking for. Also the staff is super friendly and helpful. Rogelio at the Carreta restaurant was the best. I certainly recommend this hotel for relax and enjoy the paradise. [Details]
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The strong points
Staff and the hotel areas
The weak points
Food is could be better
Hotel reply, Guest Services, on 2019-10-01
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Couple experience

, Brampton, ON
2019-09-16
Since you enter they receive you with delicious coconut milk cocktail as a pina colada, which make you feel in heaven, the fabulous food dishes exquisite cuisine. All that you need for relax and have a good time. I introduced part of my beautiful Mexico to my husband with this hotel. The room are so good making you feel in a real Mexican ascienda. [Details]
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The strong points
The staff kindness
Hotel reply, Guest Services, on 2019-09-25
Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

Relax and enjoy

, Brampton, ON
2019-09-10
We were at this hotel on August. It is a beautiful property. The rooms are spacious and are very clean.
The food was good and pools are nice. [Details]
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The strong points
The staff is professional and friendly.
Hotel reply, Guest Services, on 2019-09-10
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

My stay

, Brampton, ON
2019-09-04
We decided to visit Hotel on our most recent trip to Cozumel and it was amazing! The front desk staff was attentive and cared for us very well during our stay. The facilities and spa were amazing. I would recommend for any family of adults or couples. [Details]
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The strong points
Staff
Hotel reply, Guest Services, on 2019-09-10
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Monarc readers.

Great Food and great service

, Airdrie, AB
2019-08-26
We had a great time. Cristal was an exceptional waiter, Francisco made us have a lot of fun. They took great care of us. We will come again soon. [Details]
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The strong points
Staff
Hotel reply, Guest Services, on 2019-09-03
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Good place to relax

, Toronto, ON
2019-08-23
Our experience, the staff is friendly and professional. The food is great. [Details]
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The strong points
The staff
The weak points
Fix the air condition at the restaurant
Hotel reply, Guest Services, on 2019-08-26
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Awesome!

, Toronto, ON
2019-08-16
This trip was wonderful and the property was outstanding. We plan on returning in the future. Would highly recommend this resort. The staff and people were friendly. [Details]
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The strong points
Staff and beach
Hotel reply, Guest Services, on 2019-08-26
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

Amazing

, Collingwood, ON
2019-05-03
We visited in April. This was a totally restful vacation.
Beautifully situated on the Caribbean Sea, Occidental could easily provide a perfect beach movie location: white sand and blue sky.
The staff are extremely accommodating, always ready to help with a smile on their faces. The food is excellent and it is very clear that the management are leaders in hospitality.
We shall return! [Details]
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The strong points
Staff and beach
Hotel reply, Guest Services, on 2019-05-07
Thank you for the great feedback of your recent holiday experience at our Occidental Cozumel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.

We had a great time

, Collingwood, ON
2019-05-02
We wanted a vacation to de-stress and it was certainly the answer
The food in the Buffet was pretty good (casual). In the morning you could get an omelette cooked to order. Dinner, you could pick out a dinner in the a la
Cart or just go at the buffet. There was also a Snack bar by the lobby that served sandwiches, nachos, etc [Details]
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The strong points
Staff always accommodating
Hotel reply, Guest Services, on 2019-05-07
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Girl's trip

, Collingwood, ON
2019-03-26
This resort is very beautiful and caters to the adult traveler.Every staff member met us with a smile as well as professional courtesy both day and night.Rooms were nice, food was good, nice beach, Spa,gym and restaurants were great. [Details]
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The strong points
Spa, staff
The weak points
WiFi
Hotel reply, Guest Services, on 2019-04-18
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Amazing staff

, Collingwood, ON
2019-03-26
Staff are so accommodating and always willing to help. Pools and beach are great. Resort is beautiful, Definitely will be going back!! [Details]
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The strong points
Staff and food
The weak points
Wifi
Hotel reply, Guest Services, on 2019-04-18
Dear Markanz1215 We would like to thank you for the praising review you shared following your recent visit to our Occidental Cozumel hotel and are delighted to read that we were able to match your expectations. Do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

Beautiful

, Collingwood, ON
2019-03-21
Everything was beyond compare. The resort itself is absolutely beautiful. The spa is the best we have experienced. The restaurants and liquor are all first class. The beach is wonderful with amazing pure white sand. We loved our room and we had a great jungle view. Last but not least, was the service. We had never experienced service as good as this and we travel quite extensively. They went out of their way to please us, even as far as making a special dinner ( not on the menu) just for us when we told them we were celebrating a new job for my husband. [Details]
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The strong points
All
Hotel reply, Guest Services, on 2019-04-22
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Perfect!

, The Blue Mountains, ON
2019-03-21
We had the best service of ANY all-inclusive we have ever stayed at. The restaurants and food service were incredible. Our favorite restaurant was the Mediterranean restaurant. It had the feel and quality of the finest restaurants in New York or Philly. There is not one thing that I would have changed about our trip. [Details]
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The strong points
Food and service
Hotel reply, Guest Services, on 2019-04-22
Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Good place to relax

, Collingwood, ON
2019-03-21
We found this resort to be one of the best. The service was top notch, our room was beautiful--overlooking the Jungle.
The pool waiters were always available (I highly recommend the sea food restaurant .) and the bartender was always happy to mix the drinks as you liked. Once they knew what you liked you didn't have to repeat the request. [Details]
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The strong points
Food and staff
Hotel reply, Guest Services, on 2019-04-22
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.

Another amazing vacation

, Collingwood, ON
2019-03-21
Our fourth visit to Occidental Cozumel and once again, came home totally relaxed and recharged. Spa was my favorite, had a wonderful aroma therapy massage. Don't miss Chef's dinner with wine. To the staff, Thank you for your exceptional service. [Details]
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The strong points
Staff
The weak points
None
Hotel reply, Guest Services, on 2019-04-22
We would like to thank you for choosing our hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

Wonderful and unique place!

, Kincardine, ON
2019-03-16
Loved the resort, clean, comfortable, very well maintained. Food and drinks are great, always hot food available 24/7. Luis Chan was an excellent resource for us and we highly recommend him. The staff in the buffet and all around the hotel in general were also excellent. Pool and beach side by side is ideal. Saw some fish and starfish when we were snorkeling right at the beach. Definitely recommend this hotel !! [Details]
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The strong points
Staff, food, location, cleanliness, comfort of room, maintenance and overall care.
The weak points
Hotel only has one poor staff at pool bar late afternoon which is tough on that one person to serve everyone and this also makes for line ups... hotel needs to have at least 2 people on shift during this time of day. Not fair to that one bartender.
Hotel reply, Guest Services, on 2019-04-22
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Monarc readers.

My week in paradise

, Collingwood, ON
2019-03-14
I can say that all the great reviews are on point and well deserved. We stayed at one of the Royal Level suits,The room itself is nice and spacious but the service… WOW! The staff was great, always friendly and attentive. [Details]
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The strong points
Staff
Hotel reply, Guest Services, on 2019-04-22
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

CalmIng vacation

, Collingwood, ON
2019-03-14
This was our 1st time visit to Occidental Cozumel. The resort is simply saying incredible place.
The room was clean and very well organized.The pool area is super nice and right at front of the beach.
The colour of the water was magnificent and the water was warm to jump in and swim.
The restaurant at the beach is great for breakfasts, lunch and at night turns into the very nice dinner restaurant with the best view of the ocean. This place has the best location during any time of the day or evening. We love to eat outside so this was perfect for us. [Details]
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The strong points
Food and restaurant
The weak points
Wifi
Hotel reply, Guest Services, on 2019-04-22
We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

You will want to come back again and again

, Collingwood, ON
2019-03-03
This is our 3rd time to Cozumel, ands 3rd time to this resort. We have considered trying other places but we are always very happy with our stay. The staff here are very wonderful, they truly immerse themselves into your visit to make it the best for you.
We look forward to our next visit! [Details]
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The strong points
Staff
Hotel reply, Guest Services, on 2019-05-07
We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Cozumel hotel and we thank you for your kind recommendation to Monarc's readers .

Relaxing vacation

, Collingwood, ON
2019-02-25
Occidental Cozumel was everything we expected and more. We were looking for a relaxing vacation and that's what we got!
There are two pools, one ocean front and one at the back. There is no loud music at the pools just quiet relaxing music.
We are sold on this resort it is lovely,the food is excellent, everything about it first class, The people who work here are so amazing , the resort is lovely ,so worth the $ [Details]
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The strong points
Everything
Hotel reply, Guest Services, on 2019-05-07
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Second Home now

, Collingwood, ON
2019-02-16
Occidental Cozumel mafe this our best vacation ever! We didn't want to leave and we are planning to go back. Every detail was handled with attention and care. We can't stop telling everyone how great this vacation was! We are going to make this an annual trip! [Details]
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The strong points
Food
The weak points
WiFi
Hotel reply, Guest Services, on 2019-04-22
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Occidental Coz

, Collingwood, ON
2019-02-15
I don't tend to write reviews unless my experience is really bad or incredibly. We have stayed at many resorts, but keep coming back to Cozumel coastline due to the exceptional beaches and what you get for your money.I recommend at least trying the mexican restaurant once where our waiter was exceptional and knowledgeable with the menu dishes and wines. When you eat breakfast at the buffet make sure you have Jose make you an omelette or eggs rancheros which is out of this world.
I highly recommend giving this resort a one time shot, knowing you will be back. They certainly live up to the 5 stars rating!! Thank you again for making our Trip one we will always remember. [Details]
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The strong points
Staff and food
The weak points
None
Hotel reply, Guest Services, on 2019-04-22
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Good stay

, Collingwood, ON
2019-01-31
Everything was perfect [Details]
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Hotel reply, Guest Services, on 2019-04-22
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

Absolutely awesome

, The Blue Mountains, ON
2019-01-31
Our checkin was seamless and we were shown to our room in short order.It became the best honeymoon. I want to come back again. Delicious meal with a beautiful blue sea and tasty sake.
It was nice to have people who are friendly and friendly
Thank you [Details]
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The strong points
Beach
Hotel reply, Guest Services, on 2019-04-22
Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. Feel free to contact me for any future assistance, Gabriela Gaeta, cozumel.guestexperience@occidentalhotels.com

Beautiful

, Collingwood, ON
2019-01-25
Good stay, friendly staff. [Details]
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The strong points
Staff
Hotel reply, Guest Services, on 2019-04-22
Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
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