Cancun

Are you looking for a specific hotel in Cancun? Here are the Top 20 hotels below. Click to see all 64 hotels at this destination for which we have reviews. Return to the country Mexico to choose another destination. Return to the home page to choose another destination or country.
Best hotels in Cancun, based on:
#10 Krystal Grand Cancun
#10 Krystal Grand Cancun
Cancun
Mexico
56 reviews
Dont look at another resort !!!
Food was great, the hotel was impeccable. Night cleaning crews were literally on their hands and knees with a scraper making sure the floors were spotless in our altitude building and the main building every night. If I could remember the man's name I would mention him here. Front desk in altitude building were extremely friendly and were great with English. (Again would mention a name if I could remember, I was afterall on vacation) Jahir (bartender in altitude bar) gets a special shout out from me for being a perfect bartender and an all around great guy. Andres, Renne, and other guys and girls from the outdoor entertainment staff were a blast. They made the volleyball and water sports super fun. Also the gentlemen working the bar at the lounge just off the main lobby were extremely nice and helpful. We made friends during our stay, we had a group of about 15 on that lounge deck almost evernight and they kept up with our needy requests quite easily. Only thing in would reccomend is 2 more beach staff, more chairs and a few more canopys. I belive these small expenses would go a long way with people comfort and service.(although I am not complaining about the service at all. It was very impressive) All in all I highly recommend reflect Cancun and spa and the extra money you pay for the altitude tower goes a long long way.. trust me ! Food is great. Staff is great. Location is perfect. We will be back ! Shayse Vanessa
#18 Oleo Cancun Playa Boutique Resort
#18 Oleo Cancun Playa Boutique Resort
Cancun
Mexico
48 reviews
Beware!
Had a great two weeks and then - it was over. Was waiting for our airport transportation after checking out when a front desk employee approached us in the driveway to tell us our smoke detector (hard wired on the 10ft high ceiling) had been broken (by us!) and we would not be able to leave until it was paid for. Employee shows me a picture on his cell phone of a smoke detector with the small plastic piece missing from in front of sensor. I actually could see nothing wrong, my husband is an HVAC guy and is always looking at ceilings and roofs so he knew what he was looking at but it was absolutely nothing that we had done (if it was in fact a picture from our room?) Luckily, I had just read another online review a few nights before encapsulating essentially the same thing where a family indeed paid for bogus damage found in their room upon checking out but *just* before their air transportation was scheduled to arrive. Rooms are cleaned daily - I would think that “damage” would be noted as it happens, not five minutes before you leave the property. They also said that the smoke detectors would send notifications that they are offline as soon as something is wrong with them but no one seemed to be able to tell us when that actually happened...if it actually happened...because it didn't happen! My anger went from 0 - 100 in a flash! I 100% accused them of pulling this moronic shakedown on a regular basis because the similarities between the two occurrences was so obvious! Meanwhile, our shuttle had arrived and I'm sure our loud and angry voices were not what they had expected so we were not prevented from leaving and we paid for no bogus damage. Another similarity between our experience and the one I'd read online - neither of us would attend their timeshare spiels. Perhaps that's just a coincidence as I'm not sure what their intended target criteria actually is but I'll be making sure not only to never go back to the ÓLEO but also any hotel affiliated with this hotel group.

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