Cancun

Disappointed. Beautiful resort, great food and good service but way too loud for us seniors. Not what we were expecting. Room location was far from ideal, way too close to the Riu party spot next door. Woken nightly by drunken revelers coming back to their rooms. Twice someone pulled the fire alarm and woke us. Next time I think we need to look at a 55 plus community .A real shame as everything else was perfect. Surprised our travel agent recommended it.

I wonder if TTR is under new management? Cause the resort and the up charges are getting out of control! $50usd for a facecloth that was used to clean up spilled red wine off the room floor. $160usd for bedsheets that someone had a food poisoning accident in. $1400usd for a broken tv(that the person in room didn't even touch) These are a few things my friend's experienced this trip. Honestly this resort looses its appeal every time I go. I'm scheduled to go back in April 2023, it'll be interesting to see what it's like with Mexicos no smoking mandate. Back to November 2022 The playmakers barely engaged us! Even ones that we met previously. Food by the pool was much better this trips! Not just burgers! There was variety. Luis, Juan and Gihandi are great pool side waiters. The younger Isreal from the buffet always remembers my drink of choice. Paul the maid is thorough. Alejandro from Romanza is always so nice! Zahira from Temptation Cruises was always lovely.

Greeting staff awesome

The staff were friendly and we especially enjoyed Christopher and Hugo (waiters) and Magdalena (hostess). They were all exceptional! Upon arrival we were not given a safe key or a restaurant schedule. We didn't even know there was a schedule for the first 3 days and therefore missed out on dining at the Old Barn which was only open one day per week. The official website states that the Creperie has cappuccinos and specialty coffees available, when it does not. It would be nice if cappuccinos were available in the restaurants. The website also advertises that international beers are available in the lobby beer garden but they are not. There should be a self-serve coffee urn somewhere. I had to ask kitchen staff to fetch a coffee early in the morning. Another option would be to supply rooms with coffee makers. Real cream should be available for coffee, instead of milk. It would be nice to have real whipping cream for desserts. We enjoyed the Mexican Fiesta night by the pool and loved the chicken mole. We would love to have Mexican cuisine available in the restaurants. The bed was comfy but the pillows are very clumpy and need to be replaced. The shower and bathroom were good except the sink area could use better lighting. One day the water completely turned off in the hotel in the middle of the day without any notice.

We stayed here for a week on a family vacation. We had 3 luxury suite ocean front rooms in the Coral Level at the Iberostar Cancun. The rooms were very nice, bed was comfortable, minibar stocked daily with local and American beer as well as red and white wine, pop, juice and water. There was a Nespresso machine with a combo of pods, teas and pretzels and chips or peanuts for snacks. The view from the room is amazing. The pool was laid back but had some good entertainment and games if you want to partake. Had to get up by 7am to get prime seating but on the beach there was almost always some lounger's available. For the restaurants, we usually don't care too much for buffets but this one was excellent for breakfast lunch or dinner. We had ribeye steak and lobster and crab multiple times. The steakhouse was pretty good with a salad bar appetizer bar. The Italian restaurant was better in our opinion. We didn't care too much for the Hibachi restaurant but it may have been an off night for the show chef. Didn't make it to the Mexican or American restaurants. The bars all had top shelf liquor, although you have to request it at the pool bars. The grounds were clean and the workers were very friendly. Nightly entertainment was ok. We really liked the singer and the Mexican mariachi. There is a bus stop just down on the main road that takes you up the hotel strip or downtown for 12 pesos in an air conditioned and comfortable bus. The beach was red flag for the week but people still went in the water and they had a very attentive lifeguard on duty. Playing in the waves and searching for seashells was fun. Check in and out was pretty efficient and the concierge was helpful. We rented the big cabana for a day poolside which was enjoyable having an air conditioned retreat with a private bathroom with shower. All in all we had a great time and if I was to return to Cancun hotel zone i would like to stay here again.

This hotel was clean and the market the held on the main floor was a nice addition. The beaches along this strip are amazing! We enjoyed the live show and the staff were very nice. Additionally the drink areas have only a short wait usually. Now for the bad parts, the restaurants booking process is so difficult that even when you wake up at 8:00 am every day to log into their program I was not able to get a reservation for my family. I was only able to get a booking for the adult only restaurant (at ten at night for myself) and the mussels arrived partially frozen, and the chicken was slightly undercooked, I am certain that food poisoning occurred at this resort as it was the only time I ate food the rest of the family did not and I have had a week of illness since. Other than that one incident the entire trip we ate at the buffet when at the hotel. The lunch meals are the same every day, hot dogs, burgers, and greasy Chinese food. There was a couple of nights that were cold, we asked the front desk for an extra blanket and we never received it. The following day, having slept in a cold room without coverings I went down to the desk and they gave us 2 sheets. The best food we had was off the resort. The ocean was warmer than the pools so we avoided the pool. Occasionally hair was found on the sheets that did not in anyway match our hair colour.

It was just ok, not perfect, but ok. We were not hungry, but food wasn't great. Drinks were good. Staff is working hard, but they are not organized.

This was a very nice resort. Would recommend it to anyone.

Great resort not a massive resort but well appointed. The service is excellent from the moment you arrive with check in and concierge to the pool service, restaurants who were extremely polite and well spoken and always accommodating. The rooms are of a good size with lots of storage, if I had a minor complaint is that there is no privacy with the bathroom area and when you are sharing with older children it can get a little awkward. Not all the rooms have a balcony - try and request one if you can. Food quality is a big win win at this resort from the pizza restaurant which is great but under utilized, the snack bar with its fajita quesadilla's, the Asian Restaurant near the pool area, the Mexican which oddly was our least favourite and the Italian which is the busiest so be prepared to wait but it is worth it. All in all there were no real complaints with the food. The shows are a good standard but typical of any resort, Fire show, Michael Jackson, Retro night, magic Show and Karaoke to name a few. The Sports bar was a total let down and I think we had been spoilt by Hard Rock Punta Cana and Barcelo Maya Grand in Playa Del Carmen. We only went once to check it out. Overall I would highly recommend this resort smaller in size but well maintained and excellent service.

memorable stay at ocean front room