Cancun

Are you looking for a specific hotel in Cancun? Here are the Top 20 hotels below. Click to see all 63 hotels at this destination for which we have reviews. Return to the country Mexico to choose another destination. Return to the home page to choose another destination or country.
Best hotels in Cancun, based on:
#3 Oleo Cancun Playa Boutique Resort
#3 Oleo Cancun Playa Boutique Resort
Cancun
Mexico
48 reviews
Beware!
Had a great two weeks and then - it was over. Was waiting for our airport transportation after checking out when a front desk employee approached us in the driveway to tell us our smoke detector (hard wired on the 10ft high ceiling) had been broken (by us!) and we would not be able to leave until it was paid for. Employee shows me a picture on his cell phone of a smoke detector with the small plastic piece missing from in front of sensor. I actually could see nothing wrong, my husband is an HVAC guy and is always looking at ceilings and roofs so he knew what he was looking at but it was absolutely nothing that we had done (if it was in fact a picture from our room?) Luckily, I had just read another online review a few nights before encapsulating essentially the same thing where a family indeed paid for bogus damage found in their room upon checking out but *just* before their air transportation was scheduled to arrive. Rooms are cleaned daily - I would think that “damage” would be noted as it happens, not five minutes before you leave the property. They also said that the smoke detectors would send notifications that they are offline as soon as something is wrong with them but no one seemed to be able to tell us when that actually happened...if it actually happened...because it didn't happen! My anger went from 0 - 100 in a flash! I 100% accused them of pulling this moronic shakedown on a regular basis because the similarities between the two occurrences was so obvious! Meanwhile, our shuttle had arrived and I'm sure our loud and angry voices were not what they had expected so we were not prevented from leaving and we paid for no bogus damage. Another similarity between our experience and the one I'd read online - neither of us would attend their timeshare spiels. Perhaps that's just a coincidence as I'm not sure what their intended target criteria actually is but I'll be making sure not only to never go back to the ÓLEO but also any hotel affiliated with this hotel group.
#10 Reflect Cancun Resort And Spa
#10 Reflect Cancun Resort And Spa
Cancun
Mexico
55 reviews
Dont look at another resort !!!
Food was great, the hotel was impeccable. Night cleaning crews were literally on their hands and knees with a scraper making sure the floors were spotless in our altitude building and the main building every night. If I could remember the man's name I would mention him here. Front desk in altitude building were extremely friendly and were great with English. (Again would mention a name if I could remember, I was afterall on vacation) Jahir (bartender in altitude bar) gets a special shout out from me for being a perfect bartender and an all around great guy. Andres, Renne, and other guys and girls from the outdoor entertainment staff were a blast. They made the volleyball and water sports super fun. Also the gentlemen working the bar at the lounge just off the main lobby were extremely nice and helpful. We made friends during our stay, we had a group of about 15 on that lounge deck almost evernight and they kept up with our needy requests quite easily. Only thing in would reccomend is 2 more beach staff, more chairs and a few more canopys. I belive these small expenses would go a long way with people comfort and service.(although I am not complaining about the service at all. It was very impressive) All in all I highly recommend reflect Cancun and spa and the extra money you pay for the altitude tower goes a long long way.. trust me ! Food is great. Staff is great. Location is perfect. We will be back ! Shayse Vanessa
#12 Melody Maker Cancun
#12 Melody Maker Cancun
Cancun
Mexico
54 reviews
Amazing Hotel!!!!
We just returned from a quick weekend getaway at the Melody Maker. We had an amazing time, please disregard the negative reviews, this place is AWESOME!!! If you want sun, sand and a great time, this is the place for you. The room was great, we upgraded to a suite on a higher floor for about $15/night and it was well worth it. No balcony, but the whole entire wall of glass doors opened up and it was better than a balcony. We had a view of the lagoon and skywheel. We could see the alligators at night swimming around. We have always booked beachfront, but we were glad we booked a different view this time. The pools are great, 2 swim-up bars. The bottom pool is VIP on the weekends, meaning you had to put your towels on the side of the pool, not in a chair, but not a big deal. They offered bottle service for the chairs/nooks, but we declined and the staff was not pushy about it. The bottom pool was a big party, lots of great music and on Friday afternoon they brought in a full rock band....it was a full concert at noon on a Friday, it dosesn't get any better!!!!! The downsides: took a minute to get drinks, but the swim up bar was packed so that it to be expected. The beach had seaweed and the waves were a little rough, but it was way better than the beach at home (oh by the way, there is NO beach at home, so is that really a downside??) The food is so-so; but I could eat fries for 4 days if I had too, (did I mention there is no beach at home??????) They have a "food truck" by the pool for lunch which was great!!! We walked into downtown Cancun (about 5 km) easy, safe walk. Tons of police and security. Loads of people downtown!! Lots of people "selling" their club/restaurant, but were respectful when we said 'no thanks". The staff and people of Cancun are amazing. We felt welcome in their country the minute we landed. No one hustled us ever for hair braiding, drugs, etc (unlike some other countries we have traveled to). If you want a relaxing, super chill vacation, with children and grandma, probably not the place for you, but if you want a fun getaway with amazing people, then this is the place for you. We will definitely be back!!!!
#20 Sun Palace
#20 Sun Palace
Cancun
Mexico
24 reviews
So damn good
This was our second time to Mexico and Sun Palace and we were very happy to see that the standards or service had not changed if anything they got even better. Our previous trip to Mexico involved lots of excursions and we were more interested in rest and relaxation this time and that is exactly what you will get at Sun Palace. There are plenty of options as to how you wish to relax as whether it be poolside (there is both a quiet and party side), or beachfront or even chilling out at the Awe Spa. We preferred the beach, coming from first hand experience if you have never seen or swam in the ocean this is a awesome way to be introduced to it the beach sand was soft the area was clean and the water was crystal blue and just like a bathtub. This resort is not intended to be party central if your looking to pull all nighters at the bar and have the music blasting till dawn this ain't the place your looking for, but that being said Sun Palace did have evening entertainment going on each night we spent there (fire shows, beach parties, wine tastings, singers, dancers, etc). Breakfast and lunch are both buffet style meal with chefs available to make you fresh and eggs, pancakes, waffles, steak, burgers, fish, seafood right there on the spot. I never once left there feeling unsatisfactory or that my breakfast or lunch was not enough to make me explode. Out of the 4 places to eat at the resort we preferred the steakhouse which was located outdoors by the beach not only was the food good the atmosphere was wonderful I mean really how often do you get to enjoy your meal 30 yards away from the ocean? The other 3 restaurants were very good as well having their own style of good. Our room was well stocked and clean and the room/turndown in the evening was excellent. But the service is what makes this place so great the staff that work at Sun Palace do literally everything they can to meet your every need and do it with a smile on their faces. We will be going back next year for sure

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