#48 of 66 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Cancun
The target demographic for this resort is mid-fourties decent income, likes luxury and has the money to afford it. A bit of a foodie. The reviews about the food are polarized likely due to expectations. My partner and i are reasonably well travelled and foodies. The food was great. If you are expecting the usual americanized food offerings you will be disappointed. The Mexican restaurant doesn't serve tacos but they do have fantastic food. The Italian restaurant does bruschetta the Italian way etc. Drinks were good. Entertainment was equal opportunity for the sexes but rather casual. Typically some dancers etc. the hotel is not setup for evening entertainment if it rains as it is all outdoor on the terrace. The pool parties during the day are where it is at! Skip the stupid vacation club pitch and if like us they call you at 930am and threaten you with morning calls till you go report them to the front desk. Beach is meh, room service was also meh. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Food, booze, location, pool parties
The weak points
Evening entertainment, sales pitches
0 0
Certified
Excellent
Jeffrey Sharpe, Toronto, ON
2024-01-20
I was surprised by the quality of the resort, rooms, and service. Honestly I expect problems when we travel to resort locations, and everything was fine.
Check-In was slow. We didn't have to wait in line, but they took forever clicking on their computer when we checked in. Obviously they knew we were coming, so that could use some improvement, but honestly that was it. Everything else to well above expectations. Nicely Done!! [Details]
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Excellent if you are the target audience!
The reviews about the food are polarized likely due to expectations. My partner and i are reasonably well travelled and foodies. The food was great. If you are expecting the usual americanized food offerings you will be disappointed. The Mexican restaurant doesn't serve tacos but they do have fantastic food. The Italian restaurant does bruschetta the Italian way etc.
Drinks were good. Entertainment was equal opportunity for the sexes but rather casual. Typically some dancers etc. the hotel is not setup for evening entertainment if it rains as it is all outdoor on the terrace. The pool parties during the day are where it is at!
Skip the stupid vacation club pitch and if like us they call you at 930am and threaten you with morning calls till you go report them to the front desk.
Beach is meh, room service was also meh. [Details]
Excellent
Check-In was slow. We didn't have to wait in line, but they took forever clicking on their computer when we checked in. Obviously they knew we were coming, so that could use some improvement, but honestly that was it. Everything else to well above expectations. Nicely Done!! [Details]