Park Royal Beach Cancun

Our stay at Park Royal was absolutely amazing! We were so in aw of how everything was taken care of so well. This was my parents first vacation ever and they said it felt like paradise on earth. Food- Service -cleanliness was way beyond EXCELLENT. We just got back yesterday and already are talking about next years vacay to this hotel:) The people working there are what stood out the most- They are so attentive and so polite, and kind and just overall pleasant. Especially the restaurants.the servers were very afficient and fast with serving and taking care of one. see you next year Cancun Mexico! [Details]

Very impressed with the cleanliness, service, food and accommodation for the week. I would highly recommend this place to others. [Details]

Unless you're speaking to a Manager or Supervisor, front desk people are not much help and don't explain to you where things are or how to make reservations etc.
There's an app where you can request guest service help like towels or blankets but they only respond to it sometimes, you're best to just call front desk.
Mostly families and mature people go to this resort.
Food was good, rooms have no balconies unless you have a family terrace suite but they're well kept. Minimal king beds so you'll push two together likely if you're a couple wanting to share a bed or both sleep in a double, beds are hard but pillows are nice.
Pools are small and the pool with the swim up bar is the family pool so kids will be splashing around, the adult pool is smaller and there is a bar on that deck just not swim up.
Drinks are good, servers for food and drinks or great, minimal entertainment during the day and something small happens nightly.
Great rooftop bar. All bars close at midnight or earlier FYI
Great location, easy to take the bus or grab a cab on the street. Exchange your money across the street you get a better return.
AC works but doesn't get super cool. Ours made a lot of noise.
Beach was good, lots of chairs for this resort and servers will bring you drinks which was nice.
Overall this resort is ok, no frills, kind of blah but that could be exactly what you're looking for.
My husband and are in our late 30's and early 40's and there wasn't really anybody there as a couple or friends for us to chat with and most of the families there were locals and we don't speak Spanish unfortunately so that made communication tough for us to have conversation with those guests but we plan to learn at least a little for the next time we return to Mexico.
Hopefully this review helps you:) [Details]

Was amazed from the time I walked into the lobby until the end of my stay. Everywhere in the resort was very clean. Great value for the price. I like that it's a smaller resort. The staff were all very friendly and attentive. Food was delicious. Entertainment crew were the BEST part of the stay. Oscar, Paulo, and Benny were amazing. They all did such a fantastic job of the activities/entertainment. Will definitely recommend this resort to others and I would definitely stay here again. [Details]

If you're looking for a smaller resort and a great value, this is it. The hotel is immaculate, the staff are friendly and excellent at what they do, and the beach is lovely. It's never overcrowded, there's always plenty of good food (one buffet and one a la carte -- Italian), and you don't have to wait long for a nice cold drink. [Details]

We had a wonderful time. [Details]

We were very pleased with this hotel. The cleanliness was outstanding and the food was varied and good quality. The Italian restaurant had very good food, service, and live music. [Details]

The staff and food were absolutely amazing. This is probably the cleanest hotel I have ever stayed in as well. Unfortunately, there wasn't a whole lot to do after about 4 pm without leaving the resort. [Details]

Overall I would rate this holtel as expected I wanted a smaller 4 star that is what I got Overall a very quiet resort (so the evenings got long we are not ones to go to bars) [Details]

This little resort exceeded my expectations in customer service, cleanliness and ambiance. We would definitely go back again. [Details]

Hotel was very nice. Small but had everything we needed. Service was excellent, we only ate at the buffet didn't bother with the Italian restaurant onsite and the food was always varied and pretty tasty. The room was great. They only had standard rooms with 2 double beds, would be nice to have a king or queen size for couples or taller people (husband is over 6 feet and found the beds a bit short for him). Also no fridge in the room. Housekeeping was on the slow side as our room was often not cleaned until late afternoon, but no problem. There is a desk by the front door in the lobby where they will try and get you to sit in on a presentation to join their holiday club. Just say no thank you if you're not interested and go on your way. Having La Isla mall right across the street was convenient. We booked a couple tours through the agency at the resort and had a great time. For the price we paid we were really happy there. The entertainment at night is a little lacking, they have something each evening around 8:30 (Bingo, Mexican night, Magic show, Karoke ect) but it's not a big show or anything like that if you've been on a resort with big shows everynight this is not the place. They will provide 1 way transportation to a different bar each night if you're the party type (Coco Bongo, Daddy O ect). It's up to you to take a bus or taxi back.
Things I did not like - you have to pay for internet (not cheap!) $10 US for 1 hour or $16 for a day, whole week was $80 I believe. Also had to pay for access to the gym ($5). being an "all-inclusive" resort i don't think guests should have to pay for these things. The non motorized water sports that are included are off the resort at Aqua World a short drive by bus down the street. Not very convenient and we didn't take the time to go. Not sure if this is the case for all resorts in the hotel zone. The waves while we were there would have made it impossible to do anything in the water anyway, the aquaworld site is on the lagoon side of the strip where the water is much calmer. All in all we had a great vacation here. [Details]

Hotel was very clean all staff except front desk were amazing. Food was good, excellent chips and salsa. [Details]

The resort was a bit pricier than other 4 star resorts, but we didn't see any evidence as to why. Rooms and amenities were standard. I got sick even though I didn't drink the tap water or leave the resort. It rained for 4 days, so the trip on the whole was a bit of a bust, but the resort didn't lift my spirits in the least. There's little offered in the way of activities. The food is definitly the worst part. There's one italian restaurant and in 4 nights we never had a decent meal. The other option is the buffet but the food there is unfortuanly of the same quality as the restaurant - very poor. At one point we saw a chef pouring bartender drinks, I think that pretty much explains it all. Beach is beautiful, location is close to shopping and nightlife. [Details]

It was my first trip to Mexico and picked the resort quite randomly. I do have to say that the service from the front desk to the greeters and waiters in both resteraunts were so friendly and helpful. As well the food was fantastic everyday. The selection was varried at the buffet from traditional mexican dishes to weternized versions to typical western food. I could go on and on but at any rate I was impressed everyday. My favorites were the fresh fruit in abundance and the seafood was delectable.
All in all an amazing stay! I would go back in a heartbeat. [Details]