Riviera Maya

Are you looking for a specific hotel in Riviera Maya? Here are the Top 20 hotels below. Click to see all 136 hotels at this destination for which we have reviews. Return to the country Mexico to choose another destination. Return to the home page to choose another destination or country.
Best hotels in Riviera Maya, based on:
#3 Excellence Riviera Cancun
#3 Excellence Riviera Cancun
Riviera Maya
Mexico
181 reviews
Excellent Vacation at Excellence Riviera Cancun
We have vacationed at the Excellence Riviera Cancun more than 15 times over the years. Some might suggest that we branch out but the amenities, location and especially the outstanding staff keep us coming back. While we're sure that most staff deserve excellent reviews; these are the women and men with whom we engaged on our recent trip and with whom we have the utmost gratitude, affection, and respect. The following staff members are listed in no particular order, but it should be noted that these superb folks keep us coming back. Laylan: Manager for the Excellence Riviera Cancun. There were 6 people in our group. After multiple travel delays and challenging incidents, we arrived at the resort tired, hangry, and irritable. We encountered further frustrations when we learned that our booking agents had not shared some of our specific requests with the resort. Customer service is often a thankless job, but we say thank you Laylan for all that you did for us. We recognize you and your enormous efforts. Your professionalism, effectiveness and calm approach turned grumpy customers into grateful customers. Thank you. It's important to note that an organization is only as good as its employees, and employees like Laylan help make the Excellence Riviera Cancun a terrific resort. Miriam: beach concierge in the Excellence Club. Miriam was an absolute delight. She was energetic, friendly, courteous, efficient, and professional at all times. Miriam went above and beyond, treated us like royalty and could always be counted on to provide excellent customer service. She was a highly effective team player. Thank you, Miriam, for your unceasing commitment and dedication. You always went the extra mile and as such, you are a wonderful ambassador for the Excellence Riviera Cancun. Eleuterio: resort gardener. While always busy with his numerous tasks, Eleuterio went out of his way to engage with us. This is a man who does extremely well with guests. He made us feel most welcome with his friendly, welcoming, and gracious manner, all the while, approaching his duties with passion (the gardens and grounds are beautiful). He was charismatic, thoughtful and customer focused, also going above and beyond. Eleuterio is a loyal and exceptional ambassador for the Excellence Riviera Cancun. Well done. Moises: pool waiter in the Excellence Club. Once you've met Moises and experienced his humour and infectious laughter, you will never forget him. We met Moises years ago and are always impressed with his dedication, high energy, efficiency, loyalty, and professionalism. He is a joy to know. Moises is a thoughtful, conscientious, and excellent team player who puts the comfort of guests first and foremost. A highly skilled and competent employee, Moises is also a remarkable ambassador for the Excellence Riviera Cancun. Carlos Senior: waiter at Magna Restaurant in the Excellence Club. We enjoyed 2 experiences with Carlos Sr. He was attentive, proficient, friendly, courteous, and professional. A skilled server, we noticed how other staff treated him with respect and dignity – obviously a fine mentor. Amir: waiter at Chez Isabelle (wine cellar). Here was a man with impressive knowledge and skill. With 6 people in our group, Amir exemplified professionalism with his friendly, respectful, and excellent customer service accomplished in an elegant and sophisticated manner. Alberto: waiter at Oregano Restaurant. Last but definitely not least. We have known Alberto for years in his many roles at Excellence. We are very proud to count him as a cherished friend. When I asked my wife Wendy to describe Alberto, she said, “kind; a lovely man!” While true, Alberto is also a loyal, dedicated employee with a wonderful, positive disposition. His talent and customer service are stellar, and his hard work takes the resort to new heights. The Excellence Riviera Cancun is fortunate to have Alberto on their team – another fine ambassador. Until next time Alberto . . . Phil and Wendy H. * * * * *
#12 Barcelo Maya Tropical
#12 Barcelo Maya Tropical
Riviera Maya
Mexico
188 reviews
5 women trip!!
My 4 cousins and myself booked our trip about 10 months before we left. The anticipation for our trip was extremely highly. When we arrived at the resort our check in was quick, easy and flawless with a very friendly staff member. They offered to take our bags for us but we took them ourselves. Our room was exactly as we ordered, clean, full of toiletries and towels. We arrived at 10pm but got dressed and headed out. We went to the sports bar that was opened till 3am. It served buffet food and had really tasty drinks. We were starving from the long day so the food was so appreciated. The next day is when we really saw the resort in daylight! It was absolutely beautiful with lush green gardens, iguana's around the trees was an amazing treat. The walkways sparkled. The buffet was great everyday and lots of options, never out of anything. The area was spotless. We made 2 reservations to the steakhouse and Italian spot. The food in my opinion was outstanding. The service was very classy and always friendly. The beach was the best. Very sandy, warmish waters given it was their winter. 4 resorts around us from the Barcelo family were rocky, tropical was the best. The pools were very very clean. The closed at at7pm. We got chairs daily with no issues. We used the nexus tours in resort lobby to book our excersions and they were the best tours!! Had a blast. The lobby bar is where we spent a lot of time and the drinks were delicious, bartenders were incredible and the waitresses were so sweet and quick. The tequila room is a must visit!! We had room service daily with no issues. The entertainment was a bit lacking compared to other resorts. We did see two kid shows that were very fun!! The Las Vegas show was very entertaining. Personally I found the speaker system too loud so you couldn't understand the words. I would have liked to see a bit more games in the beach and perhaps a beach party one night where dancing could have taken place. We did a movie trivia game and that was fun. The shopping at Barcelona resorts is the best I've experienced. I loved the market!!! Overall it was a memorable trip and Barcelona maya tropical is a place I would return to tomorrow!!
#19 Grand Riviera Princess
#19 Grand Riviera Princess
Riviera Maya
Mexico
540 reviews
Never go back
We stayed at the Platinum area, which was closest to the beach, which was the best part of the hotel. The hotel says that you will receive a cold cloth and a welcoming drink when you arrive. Nope. You stand in line waiting for a very slow check in and then said that they need to pay your taxes on your credit card only. They tell you your room number here's an and go luck. We were supposed to have king bed, not 2 double beds pushed together, which left us with the only electrical outlet that seemed to work was behind the tv. There was supposed to be a platinum buffet for breakfast and lunch ! CLOSED for renovations. (During prime time). The drinks are not platinum, the service at the platinum beach was spotty and slow! There was always a line up at the platinum beach bar. Faster to walk to the lobby than wait! If you want to get a chair at the platinum pool get there before 6am. If you want a chair at the beach you have until 7:30am. The snack at the platinum snack bar were the worst we have ever seen. Yogurt at breakfast and a nothing as the day goes on. You can book A la carte at 7pm for 2 days out. A page in my book was thicker, than the steak at the steak house. The main buffet, for was the same almost every night, Line up for spaghetti or tacos. The dessert cooler was bigger than the main food section. The meat, it was over cooked and so hard and dry ( the pan would probably taste better)

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