Riviera Maya

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Best hotels in Riviera Maya, based on:
#5 Excellence Riviera Cancun
#5 Excellence Riviera Cancun
Riviera Maya
Mexico
178 reviews
Better Then Ever!
This is our third trip to Excellence Riviera Cancun and it was our best stay yet! I wish I was still there. We have stayed in a few different room types...I don't think there is a bad room at this resort. This resort has the perfect balance of excellent service, food and location (25 minutes from the airport). We have stayed at many all inclusive resorts including Sandals but we keep coming back to this one. I cannot stress the excellent service enough. Many days while lazing by the pool, staff would bring hot pizza or fresh cut fruit and you weren't at a pool long before someone was there to offer you a drink. Housekeeping was spot on as usual even catering to us leaving extra water once realizing how much water we drink. I always put a water on my night stand and after the first night the turn down service noticed this and would put a cold bottle of water on my night stand and a glass. It's the small details like this that make this resort so special. I should mention the Excellence Club pool is heated and there is a non-club pool that is heated as well. Although the weather was so hot during our stay that we swam the non-heated pools more. Overall, we swam and enjoyed all pools. We also swam the ocean and it was warm...there was only one day the seaweed came up on shore and staff worked tirelessly to clean it up. Thank you to all the Staff at Excellence Riviera Cancun...you are what make this resort so special!!! We can't wait to return back to our second home!
#10 Platinum Yucatan Princess All Suites And Spa
#10 Platinum Yucatan Princess All Suites And Spa
Riviera Maya
Mexico
251 reviews
Adults only resort with a modern design
Part of a 3 hotel grouping on the same property and this resort is an adults only. Ali looked after us with a smile and after checking in took us on a cart ride to our room and our vacation began. We had booked a swim-out room (building 2 near the main pool) based on reviews of others - it was nice because it was main floor and easy access to the bathroom, but the pool was unheated and usually took until mid afternoon before it was a decent temp to swim or hang around in. Next time, if we return, we are going to save a pile of money and not opt for this. It was nice that all the restaurants didn't require reservations other than Tao Tepanyaki, but some showed better than others. Tried to get into the Rodeo Grill one night and were told it was a 20 minute wait and to just go get a drink inside at the bar. The barman was too busy washing glasses and chatting with a chica to even acknowledge us, so after 5 minutes we left. Aroma was a nice choice - shows that you don't need tons of food to fill you up and it was nice to have a leisurely sit down meal. La Brushetta left us disappointed with the menu and the fish was second rate to what Aroma served. The Yucatan Buffet was always busy, but getting your breakfast to your table while it was still hot was a challenge. Eggs are cooked in one area (and these guys are not up to the speed that is required when you have a lot of guests), bacon is in another place and toast is across the room, and orange juice and fruit in another direction. Thursday night is lobster night and the half tails drenched in butter were super tasty. We had the tepanyaki twice - the show is the same everywhere in Mexico, but the food was delicious - good job Luis. Lunches were not the best unless you wandered the buffet or went to the beach grill for wings and fries. The burgers were huge, but were precooked steakettes and warmed up on the grill when you ordered one - not my first choice. Rodeo had sandwiches and salads, - if you like a small ciabatta bun with one slice of ham, a half slice of cheese and some wilty lettuce - then you would love this place at noon. As others have said before, the sand is nice, but if you want to go in the ocean, walk down the beach to the sister resorts - hardly any rocks and water as warm as a bathtub, and while you are there, take a stroll though the grounds, have a nice charcoal cooked burger near the pool. Twice they cooked near the main pool and it was a delicious treat of fresh grilled pollo, carne and cerdo hot off the grill. All in all it was a decent resort - nothing over the top - the staff always said Hola when passing by, but you really dont get to know them like we have at smaller venues - its just not as friendly (to us anyways), other than our All Star team member Horacio - this guy was always smiling and made sure to come by and shake our hand, give us both a hug and made sure we were not lacking for anything - good job by the resorts newest rookie :) - Gracias Amigo!
#14 Ocean Riviera Paradise
#14 Ocean Riviera Paradise
Riviera Maya
Mexico
173 reviews
Do not go...you will be very disappointed.
If you like to be spoiled and professional employees are something you are looking for, the Ocean Rivera Paradise is not the hotel that you want to choose. There are long waiting lines in order to get a coffee or something to drink. At the buffet, it's the same thing. There is only one employee to serve you. They should have several but that is not the case. If you want to make a call outside of the hotel, you have to go through the operator. I waited 40 minutes and no one responded. I tried the front desk and guest services but no reply. I spent 65 minutes trying to get though for nothing, I couldn't make the call. It's a good thing that I paid for the "Privilege Service". I can't even imagine the service that someone without privilege service would receive. I wanted to eat in my room, I tried the hotel application to place my order and the application didn't even work. They told me to place my order by telephone; I called and was told that there was no room service. Why pay for a privilege service if it don't exist? Just to have a different bracelet. That's the only reason. If your room is in the privilege section that is far from the lobby and you need help with your luggage because it is raining, do not ask the bellboy to drive you to the lobby because he can only takes the suitcase. WOW...what service! Finally, there is no beach at the hotel, the storms have destroyed them. The pools are also dirty and in very bad condition.
#15 Iberostar Paraiso Beach
#15 Iberostar Paraiso Beach
Riviera Maya
Mexico
518 reviews
Iberostar Paraiso Beach
Overall, very good trip. Property is beautifully maintained, staff were very attentive and provided excellent service, food was good - lots of variety, beach was well maintained - I've heard seaweed can be a problem in this area but that was not the case while we were there. (beach would not be the #1 reason to travel to this area - beaches are nicer in Cuba for example) Property is spread out but golf carts available to move people around. This hotel is one of 5 in an Iberostar complex and they all share a shopping complex area with casino, disco, shopping (of course) and all food & beverage offered here were included (excellent creperie/ice cream shop and taco/burrito/quesadilla shop). Although we didn't have kids with us, it has a new kids building with lots of things inside and out for the kids to take part in. Exchange priviledges with Paraiso del Mar and Lindo properties located on either side of the Paraiso Beach property. The pool is a huge "lazy river" style pool with plenty of seating around it - the pool is one of the highlights of this property. I very much enjoyed it and was especially impressed by the service and friendliness of the staff. We stayed in a standard room on 1st floor - well appointed, no problem with bugs, lots of hot water, beautiful view of gardens in building 33 which was a short walk to both pool and beach. I would return to this property and as an agent, I will sell with confidence.
#20 Royalton Riviera Cancun Resort And Spa
#20 Royalton Riviera Cancun Resort And Spa
Riviera Maya
Mexico
160 reviews
A Wonderful Family Trip!
All in all our trip was great! The food was good and plentiful, the hotel had everything that we needed, the staff was pleasant (always masked), our swim up room was awesome and the entertainment during the day poolside, and especially at night was great. This hotel spends money on the entertainment. Professional all the way. We had to do a PCR Covid test for our return to Canada and Guest Services made it very simple. They called the company that does the tests, the company rep came to our room on the day and time requested, performed the test, and within 24hrs we had our results. The fee was $70US per person. The one complaint that we had was that the hotel was not as clean as it should be. We have stayed at other Royalton hotels and found that they were much cleaner. When we first got to our rooms, it didn't seem that they were sanitized as promised. Dresser tops were dusty, floor had some remnants from the prior guests and bed skirt was dirty.. I did however notice the cleaning that occurred in the rooms when other guests left. It seemed quite extensive, and you could smell the cleaning products being used. Maybe we just got a lazy maid on the day we arrived. The room was kept quite clean the rest of our stay. We also noticed that the main buffet restaurant was not quite a clean as it should be. In the morning, we would still see remnants of the partying from the night before around the grounds of the hotel. At previous Royalton stays, the properties were spotless at all times.

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