Riviera Maya

From the moment we arrived we were impressed by the friendly and helpful staff and the tremendous amenities. Everything was looked after and all service requests were addressed promptly. Our Conceirge Jorge was amazing - super friendly and always helpful.

tout étais incroyable nous avons été la 3 filles et honnetement tout etait parfait !!!! le service excellent et la nourriture super bonne, cependant en novembre la plage etait a désiré mais tout de meme facile de ce baigner pour quelqun qui n'est pas dificile. mais sinon tout le reste super propre chambre propre il ne manquais jamais de rien! super service jy retourne sans aucune hesitation

This is a lovely resort with animal life and vegetation that gives you the feeling of being in a mini jungle. It was a return to this resort after over a decade and we were both still very pleased with our stay despite a 24-hour gastro illness.

This was our second time staying at this resort. It was as good as we remembered. Food, service and facilities were all good.

Not typically an all inclusive person, but really enjoyed our stay at Barcelo Maya Riviera. Much less busy than the rest of the adjoining resorts, so good if you want access to beach chairs and some peace and quiet. Sargassum was a bit of an issue, but the resort had a dedicated tractor to remove it from the beach as it came in. Beach is a bit rocky getting in, but you can always go to one of the ones nearby if you want to swim in the ocean. Our room had a bit of a dank smell when we got there, but it cleared up. Notified front desk and they were ready to prep another room for us but we decided it was much better after a day.

I've been to many all inclusive resorts and this one has the best buffet! Most of the staff are very nice and helpful! Lots of wildlife!

My stay at Barcelona Maya Tropical Resorts was overall a pleasant experience with several highlights, along with a few areas that could use improvement. On the positive side, the front office team was very welcoming and made check-in smooth and comfortable. The resort offers ample space to sit, relax, and enjoy various activities, which adds to the overall experience. The food was amazing, with a wide variety of options and great taste throughout the stay. I also found the maintenance of the property to be good, and the staff were consistently friendly and respectful. Room service was prompt and reliable, which made the stay even more convenient. However, there are a few areas where the resort could improve. It would be nice if a wider selection of welcome drinks were offered. Additionally, having separate sections for vegetarian and non-vegetarian food would help avoid any cross-contamination concerns. In the room, the shower and taps were not in the best condition, and the sink was frequently blocked, which was inconvenient. The body wash provided also did not meet expectations in terms of quality. Overall, Barcelona Maya Tropical Resorts provides a comfortable and enjoyable stay, but addressing these smaller issues could significantly enhance the guest experience.

The room was amazing nicely renovated and clean. Staff was friendly grounds were well kept. Cute animals around the place if you like that . You can books as many Al carte dinners as you want

Overall the resort was really beautiful. The rooms and resort were kept clean, the staff were friendly and its a great place for families. They have a kids pool with waterside, and a kids club with babysitting which was great (although we did not travel with our children). The food was delicious as well and the resort had lots of little animals running around. We did notice a few downsides. One, the shower door stuck. It was glass so you needed to pull it really hard to get it to shut or water flooded outside of it which was a bit worrisome as I didnt want to break it. There is only really one buffet restaurant which they do rotate the food constantly and was good, however the other restaurant if you want a nice meal didnt take reservations so it was up to an hour wait if you wanted to go. The hibachi was an additional charge so we didnt go there which was frustrating as it wasnt advertised to not be part of the all inclusive. If you plan on drinking cocktails, you are better off ordering an extra shot with every drink as they are severely watered down. And if you plan on sitting by the pool, make sure you get their early. Other guests will get 3-4 towels each so they run out quick and most just throw them on chairs and leave for the day so getting beach towels or a spot to sit is almost impossible by 11am. It would be nice if the staff walked around and cleared chairs they have noticed haven't been used for hours. We sat in our chairs the whole last day and counted at least 15 that no one went to for a good 4-5 hours. They also harass you to do a timeshare presentation for coupons. The only usable coupon is the $200 off a excursion or resort cost.

This a great resort. Excellent beach & food, great service. Some rooms renovated but some are not. Lobby needs to be renovated and roof is leaking but didn't affect our stay. Resort is beautiful and traditional Mexican architecture and decor. English is not widely spoken and can be a bit of a struggle but we managed and had no issues. Clean resort as well.