Riviera Maya

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Best hotels in Riviera Maya, based on:
#13 Riu Tequila
#13 Riu Tequila
Riviera Maya
Mexico
454 reviews
Riu Tequila, January 2020
We loved this Hotel and the location. The beach was a 10 minute walk or we can take the shuttle. Travelled as a Family,9 year old and 14 year old. The Rooms were clean and the staff was Friendly and helpful! Everywhere you look someone is cleaning and making sure the Hotel is kept in order. Their standards are certainly to par. This hotel is in the middle of natural vegetation and wildlife as there is still much surrounding jungle. The "Coati" are friendly but not to be pet or fed. They don't bother you as long as you don't bug them. Food was awesome in the buffet, a wide variety and I found every night to have a different theme. The Mexican restaurant ironically was lacking in quality. Stick to the Buffet, the Mexican food in the Buffet was awesome. Everything was FRESH! EveryDay from Breakfast to dinner you can't go wrong. As a Riu partner Hotel you can enjoy the amenities at the Neighbouring Riu Hotels, the Yucatan and Palace. Which we did! Lunch and shows! The Shows at the Tequila were fun. The Neon party is all ages as with all shows, my 9 year old danced away! The bars were well stocked in the room complete with 4 one litre bottles of water per day a six pack of beer, soft drinks and vodka, rum , gin ,and Tequila! The drinks at the bar were typical of a Mexican all inclusive watered down, due to the lack of Governing agency as we have in Canada when it comes to liquor control Boards. This is typical of an all inclusive, keep this in mind and expect nothing more! If you want a strong drink go into town! Town was a 6 minute cab ride and $6 US. Or $7 US depends on the driver. You can also safely walk into town, about 30 minutes! We did both and felt very safe. The Hotel Riu Tequila is part of a Gated Complex so again, Very safe! One bit of advise, do not book your excursions or day trips with your vacation reps ! There is a lot of people on the beach that are selling the same excursion with the same waivers and insurances for less! The rep is actually a third party sending you to the same place with that same person on the beach running your excursion! If renting a car to the neighbouring Island OF Cozumel, rent on the Island Not in Town. It is cheaper on the Island and you get the same car! Overall Great trip, Great Food, Great People, Very Safe, Kid Friendly, Adult Friendly, Lots to do, Very Clean. Visit the town , go Snorkelling! ENJOY! You are on Vacation!!
#14 Iberostar Paraiso Beach
#14 Iberostar Paraiso Beach
Riviera Maya
Mexico
515 reviews
Iberostar Paraiso Beach
Overall, very good trip. Property is beautifully maintained, staff were very attentive and provided excellent service, food was good - lots of variety, beach was well maintained - I've heard seaweed can be a problem in this area but that was not the case while we were there. (beach would not be the #1 reason to travel to this area - beaches are nicer in Cuba for example) Property is spread out but golf carts available to move people around. This hotel is one of 5 in an Iberostar complex and they all share a shopping complex area with casino, disco, shopping (of course) and all food & beverage offered here were included (excellent creperie/ice cream shop and taco/burrito/quesadilla shop). Although we didn't have kids with us, it has a new kids building with lots of things inside and out for the kids to take part in. Exchange priviledges with Paraiso del Mar and Lindo properties located on either side of the Paraiso Beach property. The pool is a huge "lazy river" style pool with plenty of seating around it - the pool is one of the highlights of this property. I very much enjoyed it and was especially impressed by the service and friendliness of the staff. We stayed in a standard room on 1st floor - well appointed, no problem with bugs, lots of hot water, beautiful view of gardens in building 33 which was a short walk to both pool and beach. I would return to this property and as an agent, I will sell with confidence.
#16 Royalton Riviera Cancun Resort And Spa
#16 Royalton Riviera Cancun Resort And Spa
Riviera Maya
Mexico
148 reviews
Please read this review before making a decision
If you are considering this resort please read my review,to the end. the good, bad & scam. I will start with the positive.The resort is very nice. No seaweed on beach. Water smells.The food at buffet was well done. Great kids area at buffet. Our room was nice and bed was very comfortable. The entertainment was good we really enjoyed the afternoon music at the Diamond club pool. Rooms smell good and not moldy. HERE IS THE NEGATIVE. The public bathrooms are not well kept.That's big for me.The food handling at the Diamond Club barbeque was extremely scary, handling food after handling raw meat. Hard to get reservations at the al a cart restaurants so forget the Diamond Club.We were Diamond Club it is not worth the money. Most of the staff seemed unhappy and can be rude unless you are handing over money $$$ constantly or buying what their selling.They ask constantly about the spa package, It is relentless. However I do not want to be unfair to the people who did really try to make you feel welcome. If they offer you the beach bag be careful they want you to go to a time share breakfast presentation. I do not mind tipping bit, but make sure you have lots of money $$$ for tipping or the service is bad even if you upgrade to Diamond Club . We had over $ 500.00 USA. We forgot to leave a tip one day and they never cleaned our suit again for 2 days. OUR EXPERIENCE TURNS BAD This wrecked our vacation. At all resorts we get up early, get our chairs.This resort they are selling the pool chairs.YES? SELLING POOL CHAIRS! Then they put reserved on them or bogus books. No where is this on the website.We were told it is on the website by Elvis the pool manager. Then they retracted that after I confronted the lie. I payed for Diamond Club, I expect to get a lounge chair if I get up early. "I have pics of the chairs with reserved on them. I watched as pool staff took guests items off the chairs and reserve them for other guests for $$$ under the table. The guest would come back less then 30mins later and everything was moved. Many people were upset that they could not get a chair because of the pay for chair scam. If you go to this resort take a picture and time stamp it & your belongings. I have never ever seen this at any resort ever. This was shocking. People told us they were asked "You pay me senor , I keep chair for you". So Good Luck getting a chair ..... so be aware in high season you will NOT get a pool or beach chair unless you pay extra or get a chair before 7am and do NOT leave even going in pool is risky if they see your chair is empty for long. This promoted guests to argue with guests.The Diamond Club pool area is monitored by pool staff, they bring towels to your chairs for you, don't let this make you feel special because you are Diamond Club.They are trolling for tips and money. It's sad actually that you pay so much for a "5star" and you can't get a chair by 7am because the staff save chairs for guest who pay big $$$ under the table. On our second last day we got up early to get our chairs at the pool. As we were sitting there we were approached by a guest that told us we had to move. She told us she paid for 8 pool chairs. We said no one pays for pool chairs and we refused to move. She went and retrieved the pool staff.They told us we had to move and tried to remove our things, started to intimidate us. Again we refused and felt very under attack . We had arrived first and NO ITEMS WERE PLACED ON CHAIRS they were empty. We only needed 4 chairs. This turned into drama I do not need at 62 years old. We have done the same thing we have done at all the resorts. Get up early, get our chairs.You may say so what? Get over it. Ask yourself ,do you want your personal items taken/ touched and removed, being accused of being gone to long when you know you have not. Or being asked to leave a chair you know you got up early to get.Getting into a fight with another guest. I do not go to fight for a chair that I paid for up front in the price. All guests should be special and treated as such. Im not saying don't go to this resort, just telling you what we personally experienced. I'm sure I will get so sorry for your experience. The resort needs to stop this practice by the pool staff . I do not want to be watched by the 3 amigos at pool to see if I leave my chair. So many resorts to go to.So if you want to be lorded over go. If you want to pay constantly go. This is off my list. I want to enjoy, relax and not be harrassed over a darn chair.

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