Riviera Maya

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Best hotels in Riviera Maya, based on:
#10 Ocean Riviera Paradise
#10 Ocean Riviera Paradise
Riviera Maya
Mexico
137 reviews
Phenomenal Trip
My wife and I stayed at the Ocean Rivera paradise this past month with some very close friends for our annual winter vacation. Having been to Mexico previously we were certain of what to expect, good food, good service, and good drinks. Mexico has never disappointed us. We decided to go with the privilege upgrade which we have never done before and we were very happy that we did. Private check in was very fast and easy with no line up. It took only 15 mins to check in or time enough for the bartender to make us two rounds of drinks, Awesome! The privilege lounge was a nice place to go for a quiet dinner and drinks with excellent food and staff. The roof top bar at the privilege lounge was particularly nice in the evening for a night cap. We enjoyed the beach very much, we spent every day on the beach from 8:00 am until supper soaking up the 32 degree heat with a nice sea breeze. Our server “Judith” absolutely made our days on the beach relaxing and fun. She always knew exactly when to come by to check in on us and the beer, drinks, and tequila were spot on and ice cold every time. I have seen lots of hard working people in my day but Judith was the next level. She never stopped moving and always did it with a big beautiful smile! Most times she knew what we were going to order before we even asked. Also our butler Edwardo was extremely helpful getting us booked into all the restaurants and had great recommendations about what to try and the best times to book. Typically we ate breakfast at the Mexican restaurant buffet rather than the main buffet because it was closer to our room. Both were similar in terms of food varieties and quality was excellent. Favorites for me was the smoked Salmon, fresh fruit, and pastries. Of course no morning is complete without coffee and Mexico has some of the best, hands down. Rosa often waited on us in the morning and she always got us primed for our day. Coffee and mimosas. Like the lovely Judith at the beach your cup never had a chance to get empty. Rosa was the cream in our coffee each morning. Often we would see her working at the beachside buffet at lunchtime with the same drive from the morning carrying through. The Fresh pizza at the beach was yummy with many different options. Guaranteed to find a pizza you would like. Overall this trip exceeded our expectation and we have already talked about going back with our friends and family. The employees working the resort made our stay exceptional and pleasant. Special thanks to Edwardo our butler, Rosa the cream in our morning coffee, and the Queen of the beach “Judith the Smile”.
#13 Royalton Riviera Cancun Resort And Spa
#13 Royalton Riviera Cancun Resort And Spa
Riviera Maya
Mexico
141 reviews
Third visit-- Probably our last!
This was our third time in four years. We booked in July the same room category as our visit in 16, ocean view roof top 4 plus person jacuzzi and were surprised to be given a ov terrace maybe 2 person jacuzzi. When questioned were told "upon availability" which I said 'we booked in July not last minute". This did not sit well to say the least. Bigger problems were soon to arise. The pool with the swim-up bar by the children's activity pool became inundated with "floatables" for very young children and people sitting at the pool bar for great lengths of time. Hence warm water by the bar. At the heated pool near the main pool I witnessed a man with an infant remove its' soiled diaper and throw it onto the pool deck area; which I brought to the attention of our server. The resort has become popular with Europeans which I might say some need a course in proper etiquette, remember the diaper. European preteens were left at one pool while parents were at another. I had to communicate with a foursome of preteens regarding safety concerns with toys being thrown with no consideration for those nearby. Lastly, throughout our 14 days there were numerous attempts to open or see if we had accidentally left our safe unlocked. I discovered this one day when I happened to notice the closet door was not how I left it, so every day I monitored/recorded the situation. Security was called and through their investigation discovered it was more than one maid in our room. Therefore I believe this was happening throughout the resort and probably occurs at all other resorts. *** Never leave anything of value unattended. LOCK UP YOUR VALUABLES. I did not leave a gratuity to the maid service. Instead I left a letter saying security/we knew of the attempts, (8), and stated "I will not reward bad behaviour"!! * Note* Customer services asked us to call before our next visit to adjust for the room category problem. I may take them up on that.

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