Riviera Maya

Pool was nice. Didn't like no fresh fruit at pool bar. Room was nice

We have vacationed at the Excellence Riviera Cancun more than 15 times over the years. Some might suggest that we branch out but the amenities, location and especially the outstanding staff keep us coming back. While we're sure that most staff deserve excellent reviews; these are the women and men with whom we engaged on our recent trip and with whom we have the utmost gratitude, affection, and respect. The following staff members are listed in no particular order, but it should be noted that these superb folks keep us coming back. Laylan: Manager for the Excellence Riviera Cancun. There were 6 people in our group. After multiple travel delays and challenging incidents, we arrived at the resort tired, hangry, and irritable. We encountered further frustrations when we learned that our booking agents had not shared some of our specific requests with the resort. Customer service is often a thankless job, but we say thank you Laylan for all that you did for us. We recognize you and your enormous efforts. Your professionalism, effectiveness and calm approach turned grumpy customers into grateful customers. Thank you. It's important to note that an organization is only as good as its employees, and employees like Laylan help make the Excellence Riviera Cancun a terrific resort. Miriam: beach concierge in the Excellence Club. Miriam was an absolute delight. She was energetic, friendly, courteous, efficient, and professional at all times. Miriam went above and beyond, treated us like royalty and could always be counted on to provide excellent customer service. She was a highly effective team player. Thank you, Miriam, for your unceasing commitment and dedication. You always went the extra mile and as such, you are a wonderful ambassador for the Excellence Riviera Cancun. Eleuterio: resort gardener. While always busy with his numerous tasks, Eleuterio went out of his way to engage with us. This is a man who does extremely well with guests. He made us feel most welcome with his friendly, welcoming, and gracious manner, all the while, approaching his duties with passion (the gardens and grounds are beautiful). He was charismatic, thoughtful and customer focused, also going above and beyond. Eleuterio is a loyal and exceptional ambassador for the Excellence Riviera Cancun. Well done. Moises: pool waiter in the Excellence Club. Once you've met Moises and experienced his humour and infectious laughter, you will never forget him. We met Moises years ago and are always impressed with his dedication, high energy, efficiency, loyalty, and professionalism. He is a joy to know. Moises is a thoughtful, conscientious, and excellent team player who puts the comfort of guests first and foremost. A highly skilled and competent employee, Moises is also a remarkable ambassador for the Excellence Riviera Cancun. Carlos Senior: waiter at Magna Restaurant in the Excellence Club. We enjoyed 2 experiences with Carlos Sr. He was attentive, proficient, friendly, courteous, and professional. A skilled server, we noticed how other staff treated him with respect and dignity – obviously a fine mentor. Amir: waiter at Chez Isabelle (wine cellar). Here was a man with impressive knowledge and skill. With 6 people in our group, Amir exemplified professionalism with his friendly, respectful, and excellent customer service accomplished in an elegant and sophisticated manner. Alberto: waiter at Oregano Restaurant. Last but definitely not least. We have known Alberto for years in his many roles at Excellence. We are very proud to count him as a cherished friend. When I asked my wife Wendy to describe Alberto, she said, “kind; a lovely man!” While true, Alberto is also a loyal, dedicated employee with a wonderful, positive disposition. His talent and customer service are stellar, and his hard work takes the resort to new heights. The Excellence Riviera Cancun is fortunate to have Alberto on their team – another fine ambassador. Until next time Alberto . . . Phil and Wendy H. * * * * *

ABBWR lived up to its reputation! Overall, it was incredible and just the relaxing setting we needed! We met some new wonderful friends and the staff treated you like family! Can't wait to go back!

This property offered a wide range of activities and food. Because it is part of a larger complex you can make use of 4 other properties next door. The property was well designed and maintained. The buffet was much better than other AIs we have stayed at. The specialty restaurants were good as well, with one or two exceptional. The pools were huge. The beach was wide and spacious and there were always loungers that could be moved around to find shade. The water edge is rocky in places but it actually lends to the natural sea life. There were lots of fish, turtles and rays within easy swimming distance. Great for snorkelers. The two biggest drawbacks were how far some the rooms were from the lobby/buffet/beach area and the fact that you had to line up each day for restaurant reservations each and every day. We would definitely return here if we could guarantee a room closer to the main areas.

Very clean hotel, great customer service and friendly atmosphere! Food options were excellent. We enjoy our stay ! It is not front beach hotel but walk to the beach is only 5 minutes.

It was a wonderful first time experience. The staff were nice, and the food was good. Some food did come out raw, due to staff rushing to keep up with guests. The room was clean, the only issue were the small ants that came from a pin size hole in the wall, which we blocked and sprayed with bug spray. Beach and pool area was wonderful, other than the ignorant/self absorbed guests that would “reserve chairs” and not even be there. Im not sure what needs to be done or what could be done. That to me was a major issue as we were travelling with a large family including kids and an elderly couple. I would definitely go again.

My experience is not a positive one, After 4 days of travelling due to westjet's strike I was extremely tired and was refused access to my room before 3 eventhough I confirmed with the cleaning staff that it was ready. I had the get the GM involved. The staff at the front was extremely rude. The food was the same everyday and the information given during the hurricane Beryl was minimal, they told us to look at the tv to get the info necessary but it didn't change for two days, I would still be in my room. The a la carte restaurant did not open for 3 days and the buffet food was always empty waiting to be refilled. I am guessing they did not have enough staff.... I was sick for the last day which was not pleasant assuming food poisoning. I was part of a group that arrived the nest day and it was no different for them. This is definitlely not a 5 star at the very best a 3.....

My family and I went here for our first all inclusive vacation together. My daughter just turned 16 the day we arrived and the hotel put a birthday sign on the door. I was able to order a cake for the day of our arrival as well. The food was delicious, pool and beach areas were clean and enjoyable. They had entertainment everyday and evening. My daughter spent a lot of time at teens club and really enjoyed herself. My son spent hours in the pool.and at the Waterpark. We would definitely love to return as our overall experience was excellent.

Despite its 4.5 star rating, my recent stay at Bahia Principe Grand Tulum left much to be desired. The allure of its high rating was quickly overshadowed by the reality of dated rooms and incessant upselling attempts. We had booked a Junior suite but was offered a Premium Superior upon check in as if they were doing us a favour. We were met with a location right beside a very busy loading dock next to the buffet. When we entered our room we immediately were hit with a strong mildew/damp smell, ants crawling around entrance The room although having been updated in terms of decor, there were damages and marks on walls, doors etc. The premium room bathroom vanity was literally in front of us as we entered the room. There was no separate room. The shower and water closet had see through doors so no privacy. Despite the promise of a premium room, it fell short of expectations. Although we eventually were moved, having two suites booked. One was much more updated and spacious with more appropriate amenities while the other still needed much updating as there were cracks in vanity, shower head not functioning, and overall need of repair. What dampened the experience more so was the relentless push for upsells. From the timeshare booth, to 3/5 shows offered in the week that were ticket holders only, to the Foam party as an extra cost despite not mentioning on the promo flyer, to top shelf alcohol not included(wine included). From the moment we checked in, I felt bombarded with attempts to upgrade my stay or purchase additional amenities. While the grounds were beautifully maintained and picturesque, the entertainment staff such great energy and hard working, the room attendants working hard, restaurant and bar staff were excellent, the resort failed to deliver an experience worthy of this rating. I left feeling underwhelmed and unlikely to return.

Catalonia Playa Maroma will always hold a special place in my heart! My family went to this place when I was 14 years old and my parents have gone annually the last few years. We decided to to visit Catalonia as our first trip as a couple and my partner's first time travelling ever! It was an absolute dream and my now fiancé proposed on the beach! The resort photography place captured the moment beautifully for us to remember for the rest of our lives. We highly recommend this place if you are looking for a vacation!