Riviera Maya

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Best hotels in Riviera Maya, based on:
#4 Excellence Riviera Cancun
#4 Excellence Riviera Cancun
Riviera Maya
Mexico
179 reviews
Better Then Ever!
This is our third trip to Excellence Riviera Cancun and it was our best stay yet! I wish I was still there. We have stayed in a few different room types...I don't think there is a bad room at this resort. This resort has the perfect balance of excellent service, food and location (25 minutes from the airport). We have stayed at many all inclusive resorts including Sandals but we keep coming back to this one. I cannot stress the excellent service enough. Many days while lazing by the pool, staff would bring hot pizza or fresh cut fruit and you weren't at a pool long before someone was there to offer you a drink. Housekeeping was spot on as usual even catering to us leaving extra water once realizing how much water we drink. I always put a water on my night stand and after the first night the turn down service noticed this and would put a cold bottle of water on my night stand and a glass. It's the small details like this that make this resort so special. I should mention the Excellence Club pool is heated and there is a non-club pool that is heated as well. Although the weather was so hot during our stay that we swam the non-heated pools more. Overall, we swam and enjoyed all pools. We also swam the ocean and it was warm...there was only one day the seaweed came up on shore and staff worked tirelessly to clean it up. Thank you to all the Staff at Excellence Riviera Cancun...you are what make this resort so special!!! We can't wait to return back to our second home!
#11 Barcelo Maya Colonial
#11 Barcelo Maya Colonial
Riviera Maya
Mexico
262 reviews
Fantastic
The entire resort is massive. It took a few days to finally see all of it. 3 of our 4 rooms were bumped up to the Adults Only section (riviera) just before arrival. The grounds are amazing and well kept. We didn't meet any staff that weren't friendly, some more so than others, but no one was short or rude. The buffets were good, nothing spectacular, but they are buffets so.... Went to 2 a la cartes (Mexican and Italian at AO) and both were great. The Italian was better. Another in our party went to the Italian and Japanese at Colonial and loved them both. Pools were always clean. Drinks were plenty (some stronger than others, I found the frozen drinks weren't as strong as those on the rocks) The rooms in AO were beyond our expectations. The one that was at Colonial was still good, but a little damp. Sargassum was a problem, but they worked tirelessly to keep the beaches as clear as possible. The shows at the theatres were entertaining, especially Magic, Michael Jackson, Fantasia and Circus. Jaguars was closed unfortunately as was most of the adventure park, so no review for those. Mini golf was fun and free during the day. Bus rides in the evening were enjoyable on the second level with the roof open. Wifi throughout the resort is great, a little spotty along the beach path and on the beaches. Swimming with turtles in the bay was a highlight!Will be returning to this resort in the future, probably at a different section to get a taste of the other parts. Highly recommend for family (4 splash pads, plus the water park ($) Couples will enjoy the quite dinners at a la carte restaurants. Something for everyone at this resort.
#16 Royalton Riviera Cancun
#16 Royalton Riviera Cancun
Riviera Maya
Mexico
177 reviews
Pool resort- disgusting beach
We were 2 families staying at this hotel, 5 kids. In a nutshell if you are looking for a pool resort, you have many choices at this resort, but the beach it's awful, stinky and full of seaweeds. Definitely not a 5 stars resort. Management should have a strategy in place to deal with the seaweeds, employees who actually take care of the beach, clean well every morning, people who actually try to keep that beach clean, but no… in 7 days we saw a guy running the tractor 3 times in the am… and it was quickly done, few minutes only and that's it. No wonder you never get to have a clean beach, they keep the seaweeds there for days, gets stinky and disgusting. Furthermore, we had a swim out room- room was in a bad condition, the sofa bed had no matrice I had to literally get the manager at 9 PM the first night bring him to my room, show him that my kid has no where to sleep, get upset before someone does something and finds me a matrice for the sofa bed. We used the swim out pool and it's such in a bad condition that my daughter cut her foot in the edges of the stairs. Food is good, but I was not impressed. Entertainment was good, some nights were better then others. honestly ocean riviera paradise it's a much better resort and it's a 4.5 stars, riu, dreams you name it wayyyyyyyy better. I would not recommend this resort. It was our first time in this chaîne, will be our last time.

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