Barcelo Maya Tropical

4.144.144.144.144.14
Barcelo Maya Tropical
#78 of 120 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya
4.14 based on 150 reviews
Traveller pictures (40)

Travellers Reviews in

Filter reviews by
Sort by
pages: 1234

Tequila Bar is AWESOME!!!

, Victoria, BC
2017-10-06
We had such a wonderful time tonight during the storm!! Karina Cetz was a attent Be, well spoken and funny sever - thank you!!!! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Hotel reply, General Manager, on 2020-02-27
Cher Cfraser2017, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Expectionally very good hotel to relax

, Toronto, ON
2017-10-01
One of the very good hotel to relax and spend time with family in Cancun. Just relax and enjoy life. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Overall the hotel was very good in all respects.
The weak points
Distance from Cancun city, service some times was slow.
Certified
Hotel reply, General Manager, on 2020-02-27
Cher Niraj Kumar Singh, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

May 2014

2014-05-28
Nice resort, as long as you do not shower to often (no hot water). Buffet average at best. Long lines at time in buffet [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Gorgeous grounds , ala carte restaurants excellent,
The weak points
No hot water in bathroom for entire week, pipes groaned loudly when showering.buffet average at best, service at buffet less than most all inclusive, too many hidden / extra charges at this resort.
Certified
Hotel reply, General Manager, on 2020-02-27
Cher David, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Beautiful Vacation

, Lacombe, AB
2014-03-14
The hotel is very grand with beautiful decor and fountains pools throughout. There are many lounging areas to sit and relax. The rooms are very clean,quiet with everything you would expect to need. We found the beds very comfortable and slept very well. The large variety of food was very tastey. We never left the buffet or A la Cartes hungry, always very full.If you leave hungry,you are probably very very spoiled. There is plenty to do during the day. We are early risers, so did not explore the night life. Most staff we could communicate with easily, and when unable to do so, the helpful staff would engage another person if necessary. We found the people to be very friendly. I felt safe at all times on the resort, and also felt very safe during our day excursions away from the resort to Tallum and Xel Ha. We would definitely come back to this resort again. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
food was great, beds comfortable, hotel all in all beautiful and clean
The weak points
I found it hard to get appetizer food when the buffet closed. Snack bar had fruit, peanuts, popcorn. Would like to see free internet as I found it pricey to keep up with family back home. Towels were plentiful but facecloths were scarce.
Certified
Hotel reply, General Manager, on 2020-02-27
Cher Sharon Hennig, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Super beach at a great resort.

, Winnipeg, MB
2014-01-13
Great long white sand beach for walking, snorkeling, and sailing. Very tropical. Friendly staff, always cleaning and smiling. Undrinkable white wine, good red wine. No wifi and paid for internet rarely working. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Great long white sand beach for walking, snorkeling, and sailing. Very tropical. Friendly staff, always cleaning and smiling.
The weak points
Undrinkable white wine, good red wine. No wifi and paid for internet rarely working.
Certified
Hotel reply, General Manager, on 2020-02-27
Cher Beach Buddies, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Amazing grounds and pools

, Vancouver, BC
2013-12-25
I have been in this complex many times because of the huge impeccably maintained park-like grounds with rain forest sections, and the truly amazing pools.

All of the staff is hard working, friendly and doing a great job.

The sandy beaches and pool areas are well maintained and there are always enough lawn chairs/chaise-longues available.

Due to storms a lot of seaweed was brought ashore this time. They are removing it - but it is a big chore at times.

The shore water at the Tropical had a lot of stones. It was somewhat hard to wade through that without some pain in bare feet. One could easily trip.

I found the Internet access (from Business Centre) frustratingly slow. The food displayed there was covered, but the flies found their way in and were hovering over the plastic covers. The new full bottles of liquor were left at display unopened, despite several complaints about this. You need a knife to remove the wrappings, but there is no knife.

I did not watch any of the shows because they were at 9.30. But I am an early riser and like to go to bed soon. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Pools, grounds, friendliness of staff
The weak points
Internet, Business Services
Certified
Hotel reply, General Manager, on 2020-02-27
Cher Christina, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Nice Mega Resort

, Elie, MB
2013-12-19
Very pleased with resort. No major complaints. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
mostly all very good
The weak points
checking in very poor
Certified

Would not return to this resort

, Calgary, AB
2013-11-25
We were "upgraded" to the Barcelo Maya Palace,which was not really an upgrade! This was my sixth time to the Mayan Riviera but the first to the Barcelo. I had my sister with me and she had never been. This was such a disappointment! First off we could not find our room the first night. Front desk told us our room was in the first building room 8417, as the rooms on the first floor in the building started in the 8100's we thought ours must be on the third floor. Wrong! We walked and we walked and were completeley frustrated. As it was late at night there wasn't anyone around to ask. We finally made it to our room which was in the third build with numbers starting in the 8300's. The second floor ended with 8348 and then all of sudden the third floor starts with the 8400's, so confusing! The signage is this hotel is terrible, and they give you a little map that is almost useless. All the restaurants were at the other end from our room so we had to walk for about twenty minutes to get a meal. There was not food service at any of the bars either. If you wanted something to eat there you had to order it from room service which came with a charge. There was no information given about what was happening at our resort or the three other attached resorts. We had stayed in a Barcelo and was looking forward to the same standard. Could not have been farther from that experience. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Adult pool was very peaceful and the bartender friendly.
The weak points
The distance you have to walk to get to the restaurants. All the extra surcharges.
Certified

Great vacation

, Waterloo, ON
2013-10-11
Resort is awesome! Even though it is very large resort it was always easy to get around...with beautiful grounds. Beach is amazing with lots of palm trees for shade. Huge pool area so never felt crowded. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Amazing beach
The weak points
Would have liked more variety at evening buffet restaurant
Certified

Very Disappointed.

, Gatineau, QC
2013-08-16
So the hotel is beautiful and so are the grounds and the beach but a vacation is more then that...it is a whole overall experience. I felt like I was just a body in a room...of no importance at the Barceló - few spoke English so how can they even communicate with me? Last year I stayed at the Punta Cana Excellence and they made me feel like a friend..important. The food was yuk..recycled buffets and the restaurants wanted you to eat and out out out! literally. Reservations required for the restaurants which SUCKED because I was always a prisoner of my watch which is the last feeling you want on vacation. Never again....oh and you get 1 card for a towel per guest...don't get me started on that either. There are no pool side waiters and room service is extra..lots of thumbs down....shows where ridiculous...but the place was beautiful but completely lacked in all other areas. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Hotel, grounds and beautiful beach
The weak points
food, customer service, restaurants etc etc.
Certified

Canadians

, Calgary, AB
2013-08-06
Stayed at BM Tropical in July.
It was OK but I will never go back, there are other better places at the same price.
No bar waiters on the beach.
Looong lines at the two beach bars.
I waived a dollar in order to be served faster, every time.
Same food everyday, not great choices. A la Carte are ok.
The night shows not great.
I didn't like that the towels are changed every 3rd day.
Rocks in water.
Resorts are very crowded, most of the guests from Latin America, being offered preferential service.
Next time I will go to resorts that I have already known.
The services are below a 4 star resort.
Front Desk staff is very kind and helpful.
Anyway,Don't go to any Barcello other than Tropical or Palace. I visited the other resorts and it's not worth the money. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
front desk staff
The weak points
not enough staff for an overcrowded resort
Certified

AVOID

, Toronto, ON
2013-07-06
Dirty rooms, unpleasant staff, bad food and crowded. The beach was nice though. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Nice beach.
The weak points
Staff were rude, hard to get service even when tipping. Rooms, bathrooms were dirty. Food was mediocre. Seemed like to get a good drink you needed to upgrade/pay for premium liquor.
Certified

Great hotel, terrible room

, Kitchener, ON
2013-06-24
The people were great, the hotel was great, the room was terrible.
Room at the *upgraded* Tropical was not even as good as the Beach that we stayed at 1.5 years ago. Could not connect my tablet to the old style TV let my son watch movies, TV selection was terrible. Phone did not work, they replaced it, and then it stopped working. No power plugs available to charge phones, etc. At least it was kept clean. It's a shame that this point brings down the great job the rest of the hotel does in making it a great vacation. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Excellent staff, great food, well laid out hotel.
The weak points
Room with many broken or missing items.
Certified

Barcelo Diane vacation

, Calgary, AB
2013-04-02
4.5 star

I love this resort [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Great hotel. Beautiful resort
The weak points
Spring break for the Mid west USA. Crazy. Rude Americans.
Certified

Dream come true

, Massey, ON
2013-02-15
We absolutely love this place, have been there now 3 times. 2x's at tropical 1x at colonial. Mayan's best in our opinion [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Everything about this resort is top star rating for us.
The weak points
For such a luxury resort it would be nice to see free internet in the lobby at least but room internet would be more to the quality of a stay which you would find in Canadian motels. Children prices should be lowered to encourage family travel.
Certified

Excellent family vacation

, Freelton, ON
2013-02-07
Overall fantastic vacation. Swam with three turtles and stingrays less than 20 ft offshore. Breakfast buffet and lunch at the grills have variety and very tasty; however, the dinner buffets lack variety and were bland for my family. Highly recommend the Japenese Seafood and Steakhouse restaurants. Mexican was ok but not much diffetent than the buffets. No lineups for anything even though 94% occupied. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach, Japenese restaurant, 4 hole Pitch & Putt, Archery, Pool activities
The weak points
Dinner buffets
Certified

Beautiful Resort

, Etobicoke, ON
2013-02-07
Had an amazing time once again.
This resort is amazing, very clean and well maintained. The beach is beautiful with lots of loung chairs so you will always find one. There is a big selection of food, fruits and pastries to eat so you will not go hungry and the service is very good. I've been to many resorts but this one is my favorite. Can't wait to go back! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
The beach, rooms, guest service in each building and the non smoking areas.
The weak points
All have trouble with our request when we book two rooms next to each other.
Certified

Paradise!

, Burlington, ON
2013-02-06
This was our 2nd time and it did not disappoint! Love that the pool and beach are so close! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Lots to do!
The weak points
Could not seem to get the humidity down in room. Even with air conditioning on full. Everything still felt damp.
Certified

Mostly good

, Dundas, ON
2013-01-21
My wife and I spent a week at the Barcelo Maya Tropical in January. The resort lived up to our expectations with some disappointing aspects. We had to change rooms due to water leaking from the room above through the light fixture in the shower. The rooms were mostly clean however, our glasses in the bathroom were not cleaned daily and smudges on the glass coffee table remained with us for the week. The room had two double beds which were very hard and uncomfortable if you are not used to this type of mattress. The food was enjoyable but lacked sufficient variety as the week went by especially lunches. We enjoyed dinners at the Italian, Japanese, and seafood restaurants however found the Santa Fe steakhouse very loud and frantic with babies crying and plates clanging. We paid to eat at the French restaurant at the next door Palace resort which was excellent. The staff were very attentive and helpful and the grounds and beach were very well maintained. Overall we got our money's worth and enjoyed our stay. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
The resort itself, the staff and service, the beach, the speciality restaurants.
The weak points
The hard beds, the mid vacation lunches and some aspects of cleanliness with respect to our room.
Certified

It was great

, Brampton, ON
2013-01-16
Resort was a great place for my family with kids age 5 and 7. kids loved the water park and kids' club. I loved the fact that the specialty had lobster. Beach was a bit rocky but if u find the rite spot then it wont bother u bring water shoes. Lots of waves but that was the fun part in the beach. If u go to playa del carmen town then dont eat at 'big lobster' bc they will rip u off by adding taxes to the bill. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Lobster at restaurant
The weak points
Had to pay for internet
Certified

Barcelo Maya Tropical

, Scarborough, ON
2013-01-07
Grounds are beautiful. Beach pretty but take your water shoes - sharp stones. Lots of activities. Food good. Houese wine poor. Bottled wine very expensive. Room not so great - though it was cool enough, it was very humid/damp, and moldy smelling - clothes in closet got wet! Bed is hard.
Service good. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beautiful grounds
The weak points
room - damp and moldy.
Certified

Nice resort

, Air Ronge, SK
2012-12-24
Well kept grounds very clean nice beaches [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Nice beaches friendly staff good restaurants
The weak points
Poor internet access, hard beds
Certified

Perfect in every way

, Mississauga, ON
2012-12-14
The resorts amenities are well spoken for by others so I skip these other than saying it is a genuine 4.5 star in every way starting with bath robes, slippers and in-room safe that works like a charm.

We played table tennis everyday on one of 2 concrete ping pong tables outdoor under a stretched tarp. Surprisingly the tables are very playable. Avoid playing between 12:30pm and 3pm when the sun can still burn you on one side of the table.

Barcelo Palace has 2 good metal tables under a roof and 2 concrete ones like those in Tropical. We played on the good table one day even though there is a sign that says "Palace guests only" when you wander into Palace from Tropical.

The 5 2 tennis courts in Caribe/Colonial are very good. Avoid 6am to 7:30am time when the sun shine direct into your eyes in December. Someone told me she chose to play at the 2 courts at Colonial because the sun would be in your face at that time. Rackets and balls are free. They encourage you to book, but I don't see why you cannot just walk up and play at anytime of your choosing.

I had a hole-in-one on the 14th hole mini putt which Cathy also enjoyed because it is all in the shaded rain forest environment. After the hole-in-one I cannot resist telling her a golf joke. Why do some golfers wear 2 pairs of socks? Well just in case there is a hole in one!

We had twice surf and turf with lobster in Kyoto - very very good. Twice lobster dinners at marenostrom seafood place - very very good. Javier at marenostrom gave us extra treatment which I never experienced before. On our second trip, he gave us delicious jumbo shrimp cocktail after we finished with our appetizer, totally unsolicited and awesome. To top it all, after our desert, he served up apple pie ala mode remembering that Cathy had that the first time. I would have gave $5 tip if I had it with me, but $2 was what I had on me. Ask for Javier when at Marenostrom.

The swimming is rocky the first few feet in the water, after that you can find a sandy clean bottom for soaking it up and enjoy the waves lapping at you. Love to be able to see 30 fishes swimming with you at the shallow end. My highlight was swimming with hundred of fishes by the jetty. Saw stingray twice. One by the swimming area in 3 feet of water when it is trying to hide and flutter in the sand. Second time when I swam from jetting to coral island 100m away. In 8ft of water, it was swimming 3ft below me gracefully. One flip of its 2.5ft wings and it sailed off with its 3ft tail. Yeah, no need for snorkeling excursion unless you wish to see more colorful and variety of fishes. The fishes by the jetty are about 8 to 12in in length. Bring aquasock to counter the rocky bottom.

Good beach walking from far end of Palace to far far end of Barcelo beach rsort, total 2500 steps by Cathy's smartphone pedometer. You need to do it 4 times to meet Canada Health recommendation of 10000 steps a day (which I think is bull-shit, even many doctors are blindly quoting this ridiculous and unattainable daily requirement for healthy living, no way Health Canada, 2500 steps is what I recommend, everyday). [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Excellent lobster dinners. Ideal swimming depth. Abundance of good hammocks and chairs under shade canopies. Tennis, ping-pong, mini-golf. No vendors or timeshare to hassle you. Swim with the fishes. No mosquitoes, no bugs, no critters to scare my wife.
The weak points
Rocky bottom for swimmers.
Certified

Another great stay at the Barcelo Tropical

, Milton, ON
2012-12-13
Once again had a great relaxing time at the Barcelo Tropical. The hotel is very well maintained. I really enjoyed the corona dark which is new this year. Would stay there again. You know what your going to get. The best bang for your buck! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Beach, large pools, food and friendly staff!
The weak points
Nope
Certified

Excellent !!!

, London, ON
2012-09-23
Wonderful week!!! Wish we could have stayed for 2 weeks...next time...and we will be going back!!! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach,pools,location,a la carte restaurants,buffets
The weak points
None
Certified

First Mexico experience

, Sparwood, AB
2012-03-22
Hotel was very nice all around with everything well designed. The food was beyond our expectations. Shops and restaurants were also very nice. Market area for small item shopping was a nice feature. Beach and pool areas were great. All the staff were very friendly and always happy.Only slight negative was the bathroom in the room could have been a bit cleaner but we weren't there to spend time in the room. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Very nice overall layout of the whole resort.All the staff we were in contact with were very friendly and helpful.
The weak points
Overall room condition and cleanliness could have been a bit better.
Certified

Barcelo maya tropical

, Carstairs, AB
2012-02-10
excellent hotel , staff and food. would recommend to everyone. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
clean, safe, friendly helpful staff, good to excellent food, excellent drinks and variety.
The weak points
a bit short on bar staff at the swim up and beach bars.
Certified

Excellent hotel

, Toronto, ON
2012-02-02
Excellent property, clean rooms, good food and entertaiment, lots of activities for adults and children. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
property, food, service, entertainment
The weak points
no weak points
Certified

Barcelo Maya

, Caledon, ON
2012-01-30
This was our 11th time going to Barcelo Maya. We started going there when the first segment was just finished--food was great--service was great--beaches were great--snorkling and sailing great and one whole section of beach had no lawn chairs and so was get for walking or just getting away from the crowd--since then Barcelo has expanded and now have 3 sections--each one more expensive--we now stay in the middle section top or 3rd floor just to have privacy--but all rooms are big and well maintained and the bathrooms all have a solid door (no glass doors as has been the case in some other resorts we have been at)---this year my wife and I felt that the food was just not up to their high standards and I think that is because of the declining tourist dollar---they usually are booked solid but I heard that they were at 60--70% capacity [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Clean beaches--great rooms with excellent service--food although not up to their standard quality this year is excellent-mini golf--short 3 hole golf course--sailing--snorkling and a great water park-safe place day or night
The weak points
none
Certified

Barcelo tropical resort

, Stony Plain, AB
2011-12-28
Hotel was nice.. The room was noisy from foot traffic and other guests in halls, not the cleanest room I have stayed in. Electrical problems with breaker box in room, kept losing power and maintenace workers did not fix. Resort was too large and too many people. Could not get reservations at a- lacarte restaurants due to number of people on resort. The beaches were good and the grounds and pools were fantastic. Shows were fantastic to watch. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Nice pools, beatiful landscape, very nice resort to look at
The weak points
The resort was too large. Amenities required excessive walking to access
Certified
pages: 1234

Click to
see hotel on
Google Maps

Are you a hotel owner?