Barcelo Maya Tropical

Barcelo Maya Tropical
4.194.194.194.194.19
4.19 based on 188 reviews
#12 of 137 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya
Rated 4.5 stars
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5 women trip!!

, Windsor, NS
2024-02-24
My 4 cousins and myself booked our trip about 10 months before we left. The anticipation for our trip was extremely highly.
When we arrived at the resort our check in was quick, easy and flawless with a very friendly staff member.
They offered to take our bags for us but we took them ourselves. Our room was exactly as we ordered, clean, full of toiletries and towels.
We arrived at 10pm but got dressed and headed out.
We went to the sports bar that was opened till 3am.
It served buffet food and had really tasty drinks.
We were starving from the long day so the food was so appreciated.

The next day is when we really saw the resort in daylight! It was absolutely beautiful with lush green gardens, iguana's around the trees was an amazing treat. The walkways sparkled.
The buffet was great everyday and lots of options, never out of anything. The area was spotless.
We made 2 reservations to the steakhouse and Italian spot. The food in my opinion was outstanding.
The service was very classy and always friendly.
The beach was the best. Very sandy, warmish waters given it was their winter. 4 resorts around us from the Barcelo family were rocky, tropical was the best.

The pools were very very clean. The closed at at7pm.
We got chairs daily with no issues. We used the nexus tours in resort lobby to book our excersions and they were the best tours!! Had a blast.
The lobby bar is where we spent a lot of time and the drinks were delicious, bartenders were incredible and the waitresses were so sweet and quick.

The tequila room is a must visit!!
We had room service daily with no issues.
The entertainment was a bit lacking compared to other resorts. We did see two kid shows that were very fun!!
The Las Vegas show was very entertaining. Personally I found the speaker system too loud so you couldn't understand the words. I would have liked to see a bit more games in the beach and perhaps a beach party one night where dancing could have taken place.
We did a movie trivia game and that was fun.

The shopping at Barcelona resorts is the best I've experienced. I loved the market!!!

Overall it was a memorable trip and Barcelona maya tropical is a place I would return to tomorrow!! [Details]
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The strong points
Cleanliness is always #1 for me. The presentation of the resort was so warm and I truly felt like I was in Mexico with the ambiance.
The weak points
The entertainment team in my opinion could be more out there amoung the guest. In other resorts it was very clear who they were and they were everywhere. I didnt know they even had a team.
Certified
Hotel reply, General Manager, on 2024-02-29
First and foremost we would like to thank you for choosing our Barceló Maya Troical for your visit to México and for recommending us to the travel community, this is undoubtedly the best reward for us all. We are thrilled you enjoyed your recent stay with us. Thank you. We look forward to welcoming you back again in the future.

Barcelo Palace Review

, Surrey, BC
2024-02-15
Great service,
Very friendly staff in all facilities
Clean rooms and hotel [Details]
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Certified
Hotel reply, General Manager, on 2024-02-29
Thank you for making us your choice hotel when visiting the area. Best Regards.

Key issues

, Leduc, Al
2024-01-16
Had to get new keys 3 times in first 48 hr before we finally had 1 key card that would work. Many other guest have the same issue. huge resort, lots of walking, good food, lots of restaurants, lots of pool but was quite busy and hard to find a chair unless you got up at 7am and went and put towels on chairs. overall say about a 3/5 [Details]
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The strong points
good food and lots lt restaurants
The weak points
key cards to get in your room are huge problem at this resort
Certified
Hotel reply, General Manager, on 2024-01-30
Thank you for your feedback. We all remain at your service. Best Regards.

Barcelo has it all!

, Kelowna, BC
2023-12-28
Although we have stayed at many all-inclusives on the Mayan Riviera, we found this resort as one of the best. Great food, endless amenities (for both adults and kids), huge swimming pools (including lane pools for committed swimmers), a well-manicured coral sand beach (a few rocky outcrops, virtually no seaweed), a superb gym, immaculate grounds, and hard-working, dedicated, professional staff that were always helpful made our trip a truly relaxing and enjoyable stay. The king-size bed was very comfortable. Rooms were all very quiet, none near any potentially noisy areas. Free wifi everywhere was an unexpected bonus (although signal strength was weak on the beach). Good entertainment was available every night (although the acoustics in the theater were not great). [Details]
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The strong points
I have never eaten better! The hotel had an army of hard-working staff who kept everything running smoothly, whether on the grounds, in the bars, or in the restaurants. Free Internet everywhere.
The weak points
From the airport, it is 2-3 hours before you get to the hotel. Buying a bottle of tequila in one of their gift shops is an expensive proposition. The resort complex is huge (the perimeter is over 4 km)--lots of walking! Playa del Carmen is 25K away.
Sanitary measures
Food services were outstanding. Water and ice were safe to consume.
Certified
Hotel reply, General Manager, on 2024-01-04
We would like to express our gratitude for the comments you made about your visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one.

Third Time's a Charm

, Keswick, ON
2023-12-11
This was our 3rd trip to Barcelo Maya in the last 2 years. The grounds are immaculate, the staff all friendly (with the odd holdout) and there is plenty to do onsite to keep you occupied, and quiet areas if you want to relax. Between the buffets and the beach grills, you won't go hungry. Highly recommend to both families and couples. The beach is big, almost a mile. There are both rocky areas and sandy areas. They can't control the erosion, but do their best to maintain. They do try to clean the Sargassum when it's in season. [Details]
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The strong points
Space, it's huge. Staying at 1 of the main 4 let's you use the amenities at all 4 so you will have lots of space to find your spot. Beach, snorkeling, mini golf, live shows, pool entertainment, a la cartes, the grounds. Almost everything is perfect.
The weak points
The drinks can be light, ask for a specific brand of alcohol rather than the house liquor. Key card for rooms can deactivate too easily. They should just move to wristbands for the entire resort. Not much else to complain about.
Certified
Hotel reply, General Manager, on 2024-01-04
We would like to thank you for the comments you made about your recent visit. Best Regards

Good resort!

, Toronto, ON
2023-12-11
4/5 experience overall.
Staff are nice and helpful.
Huge resort with lots of walking. [Details]
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The strong points
Not very busy, good service. Pool is almost empty. Plenty seating available. Beach seating is available as well.
The weak points
Minimal food choices, entertainment is repetitive and boring. Very less unpaid activities. No night life. Beach is very Rocky.
Sanitary measures
Staff work relentlessly to provide a clean environment. Very clean.
Certified
Hotel reply, General Manager, on 2024-01-04
Dear Guest Thank you for choosing Barceló Maya Tropical as your vacation resort and the time you have taken to share your impressions about your stay. We could let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

Barcelo Maya Tropical

, Vancouver, BC
2023-12-09
We spent 2 weeks at Barcelo Maya Tropical (November 24-December 7th).
We had a great time!
Beautiful resort, very clean and friendly stuff!!!
Food is excellent. We enjoyed the Kyoto restaurant (Edgar Herres) gave us a very entertaining night.
Every night we had great shows, live music and very professional singers and dancers (Humberto's smile was captivating)
You can walk a lot on the beach and between the 5 hotels.
Who doesn't like to swim in the ocean, they are a few pools to enjoy! [Details]
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The strong points
Like I mentioned before I was impressed by the cleanliness of the resort, the room, the outside, the beach.
The weak points
We love to dance, but no dancing (except the discotheque) which is for young people not for us.
Certified
Hotel reply, General Manager, on 2024-01-04
Dear Guest Thanks for your time; guest feedback is very important for us as we know they help us to continue improving our services. We hope to see you again in the resort. Best regards

So Relaxing we forgot what day it was !!

, Nanaimo, BC
2023-11-22
This has been the best vacation we spent at the Barcelo Maya Tropical in 15 years. The property is meticulously cleaned and the ground are carefully looked after. The staff are kind, doting and smile at all times. We had nothing to want for our 7 day stay. The reception staff was exceptional, if there was a question we had, they knew the answer. The room was well cleaned, the bed was comfortable, the air conditioner amazing. The food was incredible, always fresh and many, many food choices. We cant say enough how much fun we had, we had many laughs getting lost on the way to our room, many laughs while sitting at the pool. There was always good music and conversation at the pool, lots of entertainment each night. Not to mention the 3 other hotels near by, with a bowling alley, mini golf and a shopping mall, and go-carts. We felt like Kings and forever grateful for the wonderful hospitality given to us at Tropical. We had our favorite staff that we were sad to say good-bye to at the end of our stay. Overall, we highly recommend staying at this beautiful hotel, you wont need anything for your time spent, you will have it all at the Barcelo Maya Tropical :) [Details]
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The strong points
Meticulously clean property, kind, helpful staff, amazing variety of food choices, relaxing getaway
The weak points
absolutely nothing
Sanitary measures
Bathroom, amenities cleaned everyday, clean fresh towels, Dinning room table cleaned and set before each guest.
Certified
Hotel reply, General Manager, on 2024-01-04
We are so delighted to hear that your holiday was an enjoyable one. We trully appreciate your comments. Best Regards.

Amazing resort!

, Rigaud, QC
2023-11-22
I spent 9 days at the Barcelo Maya Tropical and it is a gorgeous place. Extremely clean with a beautiful beach where you can snorkel and see lots of fishes. It is nice to be able to enjoy the other resorts within the Barcelo Maya hotel resort. My kids loved the kids' club and they will miss Sarahi and Susana that were such kind and loving persons. Also, at the buffet, Neo Lopez was an amazing server and so sweet; my kids were always looking for him and he made them feel very special!
A down point was that my husband has gluten and dairy allergies and almost no certified gluten free options were available for him. Despite that he had specific cooked meal for him, there were too often cross-contamination causing him stomach issues almost the entire stay. He had to eat only blank sandwiches with no margarine/mustard or salad with no dressing and some fruits. For me as a vegan, there were a bit more options, but no indication at the buffet on what was vegan. We both lost weight on this trip. We were no able to do the water sports as you had to wake up early to reserve your activity for the day and there was a long lineup. [Details]
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The strong points
Sarahi and Susana at the kids' club and Neo Lopez at the buffet. The beach and the cleanliness of the resort/room.
The weak points
Almost no certified gluten free options Low option of vegan food Many of the activities are not free and expensive (Go-cart, bowling, U-spa, Pirate Island Water Park, Escape room, climbing...)
Certified
Hotel reply, General Manager, on 2024-01-04
Thank you for your visit and for our kind comments towards our staff and facilities. Warmest Regards.

Looks like a dream but what's hiding under it all

, Burnaby, BC
2023-11-09
The resort was very nice lots of amenities and things to do to keep everyone on your trip intrigued. However the majority of my family (22 in total) ended up with some sort of food related illness. All at different times throughout the trip. I spoke with someone on the shuttle home who also experienced 2 days of food/water related poisoning symptoms. Most of the staff were great except a few at the restaurants that push reviews on you and they get you to write them while they observe. It seems they spend so much time on the outside looks and the reviews they are lacking on specialized quality food prep needed in an all inclusive buffet style resort. [Details]
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The strong points
Pools, beach, strikers and the sante fe steakhouse.
The weak points
Food prep and buffets.
Sanitary measures
Hotel grounds were very clean and well kept. Cannot say the same for the food.
Certified

Excellent Resort

, Hamilton, ON
2023-10-25
Very nice resort.
Good value for the price [Details]
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The strong points
No issues, very clean , good food
The weak points
Front desk is a nightmare Management needs to address this issue immediately as it will affect all guests at this location. Uncaring , slow , seem to be bothered that they actually have to do their job.
Certified
Hotel reply, General Manager, on 2024-01-04
Thank you for your feedback. We will work on the weak points mentioned. Warmest Regards

Not a high quality vacation for sure!

, Calgary, AB
2023-07-04
Hi, it was our first trip to Mexico with family and we expected higher quality of the rest. First of all they gave us room with 1 bed for 3 people! Even though our travel agent requests 2 beds. Kid fell down from the bed at night several time, no one felt rested. It took a lot of efforts from me to arrange our moving to the 2 beds room. No one even apologized for that.
I also wish to attach photos of how dirty ventilation rack looked in our room: all dusted! It is definitely the way how hotel should treat their guests. And finally, there were used condos found just less than 1 m from kids water park and it was there for at least 3 days, nobody was checking the safety of the kids place! Horrible! [Details]
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The strong points
Ocean
The weak points
Cleanliness and tidiness, service
Certified

Great vacation overall

, London, ON
2023-04-17
We had a lot of fun! Beautiful grounds, beach and resort. [Details]
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The strong points
Clean, good food, nice staff, lots to do.
The weak points
The beds were way too small and not comfortable. 2 double beds is not enough for a family of four, especially when you upgrade to premium. We had horrible sleep all week.
Certified
Hotel reply, General Manager, on 2024-01-04
Dear Mrs. Janet Thank you for choosing Barceló Maya Tropical as your vacation resort and the time you have taken to share your impressions about your stay. We could let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

Very Nice Resort

, Pickering, ON
2023-01-30
This hotel was well maintained and the rooms were very nice. The pools were great for wading and there was enough chairs for everyone. Towels were readily available. There was a towel card policy in effect. The beach was not as nice with many rocks. The buffet had a good selection and the food was good although keep in mind that the maximum number allowed at a table is 6 (there are a handful of tables for 6) and they strictly enforce a no moving tables policy. If you can, stay in Colonial (It's really the same resort), because it is more centrally located and closer to most of the facilities such as the mall, sports bar and Dolphins. [Details]
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The strong points
Pool, cleanliness, minibar in room and the general feel of the place.
The weak points
The red wine is not drinkable. Food in the specialty restaurants is very poor except the Japanese and Steak house (however access to these was not readily available.
Sanitary measures
The place was very clean.
Certified
Hotel reply, General Manager, on 2024-01-04
Dear Mr. Peter Thanks for your time; guest feedback is very important for us as we know they help us to continue improving our services. We hope to see you again in the resort. Best regards

NOT RECOMMENDED: terrible service, 3 star hotel

, North York, ON
2023-01-12
NOT RECOMMENDED: terrible service, highly understaffed, 3 stars at best

TL;DR:
trust me - look for a different resort. This resort, while listed as 5 stars, is 3 stars at best. I have stayed at Cuban 3 star hotels that are better. A good portion of the staff are rude and miserable; their rules are ridiculously rigid, and they are so understaffed, it's practically a DIY resort.

REFERENCE:
This was my 8th time to mexico, having stayed at 3, 4, and 5 star resorts (as well as having been to Cuba 8 times in the past for reference). We stayed at the Barcelo Tropical this time, but experienced the same thing at the other resorts (caribe, beach, colonial as well).

The BAD (what the resort can and should fix):
* There are far too many miserable and rude staff which makes for a very unpleasant experience - I have many examples, but will note just a few here:
eg.1: The towel exchange desk (which is supposed to be open 8AM-8PM, but we never saw anyone there past 4PM) - I arrived after 8AM, a girl arrives - I say "hola" - no response - she ignores me and enters the towel room. I wait few minutes, she never re-appears. I open the door and say "hola" again - no response. I repeat it louder - no response. I practically yell it, and she finally turns around and rudely says "hola". I ask "quatro toallas por favor" - she turns away and continues doing what she was doing. I had to take the towels off the rack in the back room by myself.

eg. 2: Six of us were sitting in the lobby bar playing cards and having drinks. The bar closes at midnight. At 11:30 they start packing up all the bottles and when we requested drinks, they told us we could only have beer. At 12:00, they turned off the lights and practically ran from the bar. I asked if they could turn on the lights and was told "no, we are closed". I said "okay, we aren't asking for drinks, just lighting so we aren't sitting in pitch black darkness". Response: "no, we are closed". I said: "if you have such strict rules about turning off the lights, wouldn't it be appropriate to let customers know that you are closing and turning off the lights and to maybe consider moving elsewhere?" - response: "we are closed, talk to my manager". The manager arrives and I get the same treatment - completely ignored anything I said and only responded with "we are closed". The bartender's name was Miguel Leon for reference - he was miserable every day - tip him and he takes it and turns away - never said thank you once.

I can understand if they were conserving electricity, but you won't any lights turned off anywhere else, even the buffets after they are closed. We had the exact same experience at the Mall lobby bar - lights off and get out of here!

That said, not all staff were awful - maybe 20%. Some were truly amazing: the sportsbar manager, Jonathan Neri, was exceptional - he was always ensuring tables were cleaned, food replenished. And you could see he treated his staff well, they were all always smiling and helpful.

* Rigid rules: the staff are trained and incapable of using any judgement (similar to the lighting issues above):
eg. 1: my two kids go to the grill bar by the pool and sit at a table for four. The restaurant is almost empty - maybe 5 tables out of 50 are in use. The waitress comes by and tells them to move to a table for 2 because they can't sit at a table for 4. I show up 10 minutes later, grab a plate of food, pull up a chair to their table of 2, again, the restaurant is empty. The waitress comes by and tells me I cannot sit there as it is a table for 2?!?!?! If the restaurant was full I could understand this behaviour, but it was empty!

eg. 2: at the mall bar, four of us are sitting playing cards. My friend arrives 30 minutes later, pulls up a chair to join us and is told they cannot sit there - "only 4 people per table maximum". Again, the bar was completely empty. Seriously, use some judgement. It's not like we were being loud and roudy our causing trouble. We were quietly sitting and playing cards.

* This is a huge resort - the only thing open after midnight is the sportsbar, and it is located in the mall, which was quite a trek to get to each night.

* The resort is highly understaffed.
- Each bar often had only one bartender, sometimes two - but never the necessary third person to restock cups, ice, etc - which meant the bartenders were often disappearing to do so.
- There was only one person walking around the pool to take drink orders (and never anyone at the beach) - for a resort of this size, with hundreds of people around each pool, that meant you will almost never get a drink brought to you - we never did even once.

* There is no beach bar. If you want a drink and you're at the beach, you're walikng a few hundred metres each time.

* "All Inclusive": If this means food and drinks, sure. If you want anything else - you will pay: want to use the "water park" (two small slides and the flow-rider) - $20 USD/day (at moon palace resort for example, this is all included). There is bowling - $15 USD per person, per game! In Canada, bowling is about $20 CDN for six people to play! Mini-golf - pay (again, free at moon palace - a real 5 star resort). Zip line - closed permanently. catamaran - only two 3-person units for the entire complex. Unless you line-up at least one hour before the desk opens you will not get a reservation for that day - but "if you want to pay extra, we have a bigger catamaran, it's only $160USD for a trip...."

* Restaurant reservations: I attempted to book the moment we got there - all the restaurants were booked for the first 3 days (unless you want to eat at 10:30 at night, which doesn't work if you have young kids). That meant we had to eat the buffet for 3 days straight (see my comments on food below). How about leaving some reservations available for people just arriving? Moon palace for example doesn't even have a reservation system - you show up at any restaurant, they give you a buzzer and you'll be notified when your table is ready and you can spend your time doing something else. This is what a 5 star resort would do.

* Soap: washrooms were routinely out of soap or the dispensers were just simply not operational. I would say the men's washrooms had soap less than half of the time.

* Lack of chairs: Very difficult to find beach or pool chairs unless you get up at 8:00 AM and run out there with towels. I talked to a woman there that was had been to this resort more than 20 times (and she said the past few times have just gotten significantly worse). She said when they added the new adult only resort, rather than buying more chairs for that resort, they instead took some from each of the other resorts to fill the need. I guess that is their choice if they are cost-saving, but a 5 star resort wouldn't play these games.

* The beds: the beds in the tropical are old and well worn. There was at least 3 inches of sag just by looking at it, as soon as you lay down it drops right down. Pillows are very flat, but they do give you four per bed.

* Towel cards - if you lose it, $300 USD charge to replace. Really?! For a $10 towel? Be reasonable - nobody is going to steal overly used resort beach towels - why place such a threat? If you want to charge for lost towels, sure, but be reasonable.

* The stupidity: go to any of the gift shops at the hotel and experience a massive markup: bag of lays chips? $12 USD! They will go stale before they sell them. I can't understand this logic - sell them for $5, still a massive markup, and you will make money and move the product. Need sunscreen? $50 USD. Pool floaty? $30 USD. Why not just make your money on the original charge for the resort and make it a pleasant experience for people?

The UNFORTUNATE (what the resort cannot fix):
* The beach is very rocky - lots of large rocky areas, and about 10 feet into the water, lots of small sharp rocks, so be careful getting in and out of the ocean.

* The entire beach area, where the chairs are is about 60 feet wide - 10 feet closest to the ocean is proper beach. The other 50 feet closest to the hotel seems to be solid bedrock over which they have placed very little sand (maybe less than 1cm of sand, small rocks and shells). The hotel could definitely add a foot of sand on top. It is very hard on the feet, especially when you step on a sharp piece of shell - on a normal sandy beach the shell will sink into the sand. Here it cuts into your foot.

The FOOD:
* The buffet has a good selection, but doesn't vary much each day - I have had better buffets in Cuba. It wasn't bad here - there is always something to find, and the food is good, but it could definitely be better. The breakfast buffet was quite good and their best offering.

* The a la carte restaurants were mediocre. Again, moon palace is my 5 star benchmark here, and this wasn't even close.

* The ice cream machines were quite good :)

* didn't see any gluten free options identified anywhere in the buffet for those that need it.

* The restaurants were very good about asking about allergies and making sure that good was cooked separately (though someone my son met did have to go to the hospital for an anyphalactic reaction to nuts in something that wasn't supposed to have nuts, but I am not sure if this was at the buffet or a restaurant).

SUMMARY: This is a decent resort, but nowhere near a 5 star resort - 3 stars at best. Look elsewhere - as I said, Moon Palace was exceptional, Royalton was also very good. [Details]
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The weak points
miserable staff, highly understaffed, upcharge for everything, rocky beach

Great place for families

, Stoney Creek, ON
2023-01-09
Resort is very clean and safe. Everything you need is there! [Details]
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The strong points
Good food , beach is beautiful, pools are great, resort is clean! Perfect for families
The weak points
Would have liked more day time entertainment and music by the pool , drinks were a bit watery, and restocking of towels and beverages were an issue( just in our room). We were premium level so I excepted better room service.
Certified
Hotel reply, General Manager, on 2024-01-04
Dear Guest We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Tropical as you vacation Hotel. We hope to have the opportunity to receive you once again; it will be our pleasure to serve you. Best regards,

Great pools, lovely staff, very clean but....

, Toronto, ON
2022-05-05
We had a great week at Barcelo. The pools are great, beach is nice but not the best in riveria maya and the staff are all lovely. There are a couple things that would have made our trip perfect. First is if there was a coffee bar. You literally could not get coffee until after 7 am when the buffet opened and even then it was the smallest cup ever. The lobby didn't have coffee until after 9 am. It wasn't a huge deal but sure would have been nice to get a good coffee in the morning and stroll on the beach.
The second thing was the absence of soap in the washrooms. It was a recurring problem across various locations on the resort. [Details]
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The strong points
Lots of pools and restaurants
The weak points
Absence of coffee and soap in washrooms
Certified

Review

, Vancouver, BC
2022-04-26
It was good overall [Details]
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  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Good rooms and staff
The weak points
location
Certified
Hotel reply, General Manager, on 2024-01-04
Dear Jeremy Thanks for your time; guest feedback is very important for us as we know they help us to continue improving our services. We hope to see you again in the resort. Best regards

Barcelo Maya Tropical

, Ottawa, ON
2022-03-28
Lots to do at this hotel, including activities for children and teens. Pools are beautiful and proximity to the beach is super convenient. Overall, a wonderful resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Proximity of pools and beach. Lots of activities on site. A la carte restaurants were really good.
The weak points
Buffet (Tropical/Colonial) was the same food every single day. Housekeeping was poor: didn't replace towels, fill up shampoo, etc... and happened late in the day, including once at 5pm! Some areas of the beach are very rocky
Sanitary measures
Appreciated that they policed masks at the buffets. Needed more hand sanitizer stations.
Certified

First timers to Mexico and an All Inclusive resort

, Mission, BC
2022-03-10
From the moment we stepped off the shuttle from the airport, we were blown away by the beauty of the lobby and the hospitality of the resort staff. The bellboy took our luggage off the shuttle and checked our names and pointed us to the premium level lounge to check in, and to come back when were ready and they would take us to our room. The receptionist greeted and asked us to take a seat and if we would like a drink. The server took our drink order and was back in no time. There was alot of information to retain at check-in. They also took the liberty in making our ala carte reservations for us as the resort was at 70% capacity. I asked if dining was still available after check-in was completed(we arrived to the resort 8:30 pm, check-in complete at 9:00pm).The buffet was open until 10 pm so we made our way over there. It was delicious. We made it to our room and it was perfect, a king size bed, four seat Fulton, sliding doors to the bathroom on the right a rainfall shower seperate from the bathtub which also had a handheld shower. To left of the sliding door was the toilet with a sliding glass door. And the sink/vanity was in the middle. Our room was on the first floor, we had a view of the pool but not the ocean. The people above on the second and third level had an ocean and pool view. The pool was 20 feet from our room and the beach about 100 feet. Most of our time was spent at the crystal clear pool(s). The beach was always packed, you had to get there early to save your lounger. It was just easier for us to walk across and save our loungers by the pool. The rooms are cleaned and the mini fridge is stocked daily with beer, soda and water. Now, let's talk about the drinks and food. If you are premium level you get to have premium alcohol in your drinks, but you have to tell the bartenders other wise you get bar stock which in my opinion is just as good. Also be prepared for a strong drink as nothing is measured, it is free poured [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Cleanliness, attention to guest needs, amazing food, drinks and nightly entertainment. Clean beaches.
The weak points
Ala carte restaurant service could use improvement.
Sanitary measures
Very clean and sanitized, temprature checks. No mask no entry at the buffet and restaurants.
Certified

Tequila Bar is AWESOME!!!

, Victoria, BC
2017-10-06
We had such a wonderful time tonight during the storm!! Karina Cetz was a attent Be, well spoken and funny sever - thank you!!!! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Hotel reply, General Manager, on 2020-02-27
Cher Cfraser2017, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Expectionally very good hotel to relax

, Toronto, ON
2017-10-01
One of the very good hotel to relax and spend time with family in Cancun. Just relax and enjoy life. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Overall the hotel was very good in all respects.
The weak points
Distance from Cancun city, service some times was slow.
Certified
Hotel reply, General Manager, on 2020-02-27
Cher Niraj Kumar Singh, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

May 2014

2014-05-28
Nice resort, as long as you do not shower to often (no hot water). Buffet average at best. Long lines at time in buffet [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Gorgeous grounds , ala carte restaurants excellent,
The weak points
No hot water in bathroom for entire week, pipes groaned loudly when showering.buffet average at best, service at buffet less than most all inclusive, too many hidden / extra charges at this resort.
Certified
Hotel reply, General Manager, on 2020-02-27
Cher David, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Beautiful Vacation

, Lacombe, AB
2014-03-14
The hotel is very grand with beautiful decor and fountains pools throughout. There are many lounging areas to sit and relax. The rooms are very clean,quiet with everything you would expect to need. We found the beds very comfortable and slept very well. The large variety of food was very tastey. We never left the buffet or A la Cartes hungry, always very full.If you leave hungry,you are probably very very spoiled. There is plenty to do during the day. We are early risers, so did not explore the night life. Most staff we could communicate with easily, and when unable to do so, the helpful staff would engage another person if necessary. We found the people to be very friendly. I felt safe at all times on the resort, and also felt very safe during our day excursions away from the resort to Tallum and Xel Ha. We would definitely come back to this resort again. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
food was great, beds comfortable, hotel all in all beautiful and clean
The weak points
I found it hard to get appetizer food when the buffet closed. Snack bar had fruit, peanuts, popcorn. Would like to see free internet as I found it pricey to keep up with family back home. Towels were plentiful but facecloths were scarce.
Certified
Hotel reply, General Manager, on 2020-02-27
Cher Sharon Hennig, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Super beach at a great resort.

, Winnipeg, MB
2014-01-13
Great long white sand beach for walking, snorkeling, and sailing. Very tropical. Friendly staff, always cleaning and smiling. Undrinkable white wine, good red wine. No wifi and paid for internet rarely working. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Great long white sand beach for walking, snorkeling, and sailing. Very tropical. Friendly staff, always cleaning and smiling.
The weak points
Undrinkable white wine, good red wine. No wifi and paid for internet rarely working.
Certified
Hotel reply, General Manager, on 2020-02-27
Cher Beach Buddies, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Amazing grounds and pools

, Vancouver, BC
2013-12-25
I have been in this complex many times because of the huge impeccably maintained park-like grounds with rain forest sections, and the truly amazing pools.

All of the staff is hard working, friendly and doing a great job.

The sandy beaches and pool areas are well maintained and there are always enough lawn chairs/chaise-longues available.

Due to storms a lot of seaweed was brought ashore this time. They are removing it - but it is a big chore at times.

The shore water at the Tropical had a lot of stones. It was somewhat hard to wade through that without some pain in bare feet. One could easily trip.

I found the Internet access (from Business Centre) frustratingly slow. The food displayed there was covered, but the flies found their way in and were hovering over the plastic covers. The new full bottles of liquor were left at display unopened, despite several complaints about this. You need a knife to remove the wrappings, but there is no knife.

I did not watch any of the shows because they were at 9.30. But I am an early riser and like to go to bed soon. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Pools, grounds, friendliness of staff
The weak points
Internet, Business Services
Certified
Hotel reply, General Manager, on 2020-02-27
Cher Christina, Merci pour la note et vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour ici avec nous. Soyez assuré que vos commentaires ont été transmis à nos chefs de service afin que nous puissions continuer à améliorer le service que nous offrons. Nous espérons vous revoir comme nos invités dans un avenir proche, Barceló Maya Tropical

Nice Mega Resort

, Elie, MB
2013-12-19
Very pleased with resort. No major complaints. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
mostly all very good
The weak points
checking in very poor
Certified

Would not return to this resort

, Calgary, AB
2013-11-25
We were "upgraded" to the Barcelo Maya Palace,which was not really an upgrade! This was my sixth time to the Mayan Riviera but the first to the Barcelo. I had my sister with me and she had never been. This was such a disappointment! First off we could not find our room the first night. Front desk told us our room was in the first building room 8417, as the rooms on the first floor in the building started in the 8100's we thought ours must be on the third floor. Wrong! We walked and we walked and were completeley frustrated. As it was late at night there wasn't anyone around to ask. We finally made it to our room which was in the third build with numbers starting in the 8300's. The second floor ended with 8348 and then all of sudden the third floor starts with the 8400's, so confusing! The signage is this hotel is terrible, and they give you a little map that is almost useless. All the restaurants were at the other end from our room so we had to walk for about twenty minutes to get a meal. There was not food service at any of the bars either. If you wanted something to eat there you had to order it from room service which came with a charge. There was no information given about what was happening at our resort or the three other attached resorts. We had stayed in a Barcelo and was looking forward to the same standard. Could not have been farther from that experience. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Adult pool was very peaceful and the bartender friendly.
The weak points
The distance you have to walk to get to the restaurants. All the extra surcharges.
Certified

Great vacation

, Waterloo, ON
2013-10-11
Resort is awesome! Even though it is very large resort it was always easy to get around...with beautiful grounds. Beach is amazing with lots of palm trees for shade. Huge pool area so never felt crowded. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Amazing beach
The weak points
Would have liked more variety at evening buffet restaurant
Certified

Very Disappointed.

, Gatineau, QC
2013-08-16
So the hotel is beautiful and so are the grounds and the beach but a vacation is more then that...it is a whole overall experience. I felt like I was just a body in a room...of no importance at the Barceló - few spoke English so how can they even communicate with me? Last year I stayed at the Punta Cana Excellence and they made me feel like a friend..important. The food was yuk..recycled buffets and the restaurants wanted you to eat and out out out! literally. Reservations required for the restaurants which SUCKED because I was always a prisoner of my watch which is the last feeling you want on vacation. Never again....oh and you get 1 card for a towel per guest...don't get me started on that either. There are no pool side waiters and room service is extra..lots of thumbs down....shows where ridiculous...but the place was beautiful but completely lacked in all other areas. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Hotel, grounds and beautiful beach
The weak points
food, customer service, restaurants etc etc.
Certified
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