Bahia Principe Luxury Sian Ka An

I have been at Bahia Principe 6 times and unfortunately it is not what is used to be. For instance

1. I could not swim at the beach because the bottom of the ocean everywhere in the premises is full of sharp stones/ As a result, most people stay on the chairs looking at the ocean instead of being in the ocean.
2. The food at the buffets is plain bad. It used to be so good in the past, a wide variety and the quality was excellent. Now there is less variety and the food does not taste good.
3. The food at a la carte restaurants is terrible. Everything looks fancy and beautiful but if the food is bad what is the point. For instance at the French restaurant the soup was so salty that it was not fit for human consumption, the lamb was harder than my shoes and for some reason it tasted weird, the dessert was not freshly made and extremely sweet. Everything was so bad that we did not eat anything and had to eat at the buffet restaurant instead. The waiter did not even bother asking why we did not eat. I guess they know very well why. However, that was not the only bad restaurant, they were mostly bad and we heard other people complaining about the food too.
4. There are very pushy people selling time shares in all the lobbies. They harass you constantly. They ask you to attend their presentations promising its only an hour but in reality they last hours. Their predatory tactics also leave a lot to be desired.
5. They have less staff than in previous years so the staff is clearly overworked and its kind of stressful to see these poor souls trying to do the work of two or three people. It does not help that at the Sian Kahn buffet for instance, there is a tall guy, I assume their manager, scolding them in front of guests for no reason all the time.
6. There are now street vendors roaming at the beach. This is kind of worrisome as I do not know if these people may represent a risk to my safety.
7. The A/C did not work properly in our room. There was a leak in our washroom and the fridge kept making loud noises at odd hours of the night, not letting us sleep properly. We told the front desk about it, they sent someone who said he would look into it but nothing was done in the end.
8. Its very difficult to find openings for the a la carte restaurants. This does not make any sense because when we went to these restaurants they were half empty. I wonder if its because they limit the amount of people who can get in so not everyone gets a chance to enjoy these restaurants and as a result they save money. When I spoke to someone about it their answer was for us to buy lobster so they could accommodate us in that particular restaurant. So whats the point of getting a chance to book a la carte restaurants if you will end up paying for it then.
9. I found a disgusting practice from the managers of some restaurants. They would pocket the money of waiters when they would not see. That is so wrong.
10. Lack of shows. In the past they used to have a great variety of shows. Now they are bad and nearly nonexistent. However, if you pay you may get into one that used to be free in the past.

So all in all our experience was bad and I do not plan to go back to this hotel. It is just not worth the money and there are many better and cheaper choices out there for the money. It's a pity because the premises of the hotel are not bad. [Details]

We had an absolutely amazing week! From our accommodations, the food, drinks, and especially all of the wonderful staff! It made the perfect first vacation for us and am sure it will not be the last.. already looking forward to coming again next year [Details]

First time going to this resort, and it will not be our last. Golf was challenging and beautiful. The buffet and restaurants had plenty of choices. Excellent tasting cuisine. Trolley worked well, no long waits to get transferred to other hotels. Weather said rain everyday, but that never happened!!. Relaxing and very enjoyable vacation, we will be back again. If you go to the beach bring those water shoes. [Details]

We love this hotel. My Fiance and I just returned from our second vacation at the Sian Ka An and we will definitely be returning. The staff here are extremely nice, helpful and welcoming. The resort itself is very well kept and clean. We really enjoy the relaxed, spa-like environment of the resort and it's only a quick shuttle ride away from the beach and other resorts. The nightly entertainment is awesome and the performers are so talented! We highly recommend for adult couples of any age, if you're looking for a very relaxing and enjoyable vacation. Can't wait to come back! [Details]

I loved the amazing scenery, very beautiful landscape. I loved having access to all the other Bahia resorts and their amenities. I like the smaller resorts so it's easy to find your way around. Most of the staff was friendly. Loved the spa, great job on a manicure! I didn't like the buffet food, some of it was very bland, and the restaurants are not for picky eaters like myself, so I didn't go to any. Almost impossible to get a reservation anyway… [Details]

Although I have written reviews for this hotel before as this was our 11th stay, this resort never ceases to amaze and impress. For all of the naysayers out there, take a breath, do your homework ahead of time and you won't need to bitch and complain about not being directly on the beach and having to take the supplied transportation services to go to the beach. Here's another idea, after overeating at the buffet, you could also stroll over to the great private beach club as it only takes less than 30 minutes to walk over! Finally, management are well aware that the rooms may not reflect their 5 star rating as they are a little tired looking but unless you intend spending your vacation in your room instead of staying at home in your room, all you need is a clean room, a comfortable bed, a shower and facilities which they do supply.

The Pinero Group are currently focused on supplying BEYOND AMAZING 5 star customer experience and Aurora, the General Manager, runs a tight ship and keeps her team focused on doing just that! Through the years, we have seen Management changes which have not always been successful, but this team is truly a Dream Team!!!

The food is always tasty and the variety provides something for everyone. The chefs are focused on serving quality products and are always searching for ways to improve on the consistency of the temperature. Jorge and his team are constantly searching for ways to satisfy customers and are always available at meal times on the floor for any requests you may have. I also found the Cenote this year had a superior quality and variety of food available at lunch time.

Maiko have changed their menu since the pandemic which I feel may have been a mistake as the former was, in my opinion, superior.

No ask was too big and they were attentive to our every need and request and ALWAYS followed up to make sure everything was to our satisfaction. My last days at the resort were unfortunately punctuated by an unfortunate accident. I tripped on the sidewalk leading to the golf practice range where I was meeting my husband before lunch. Two guests saw me and rushed over to assist as did some of the hotel staff and a first aider. Special mention to Javier and Samantha who were part of the group I now call my rescue 'Angels'. I suffered a concussion, badly banged up my knees, face and shoulder. My new glasses broke my fall and prevented my temple from hitting the concrete. The resort doctors were there in a flash as well as the ambulance who took me to a private hospital in Playa Del Carmen. Samantha and Javier stayed with me while my husband called our insurance carrier to arrange all payments. Lots to be said for great medical travel insurance!

The resort was attentive upon my return to supply ice and whatever I needed. Thank you Samantha, Javier and Aurora for making me feel safe and part of your family!!! [Details]

Aside from the lack of wash clothes in our room, this resort was very very good. The food was excellent with a huge variety of food choices. The service throughout the resort was excellent and the place was clean and well maintained. We had equally good experience at the other resorts associated with Bahia. We had wanted to participate at the Fire Beach party but upon arrival were told our drinks were not included. Since this event was at a resort location with a resort bar, and the event was advertised as having an open bar, we were disappointed and left before the main event took place. Otherwise I would highly recommend Bahia [Details]

The Sian Ka'an was lovely and clean, the staff were exceptional. My husband had a fall, the Front Desk staff followed up to see if he needed assistance, which was so appreciated. The quality of alcohol on the “all inclusive” especially the wine was not up to par, the decent wines were extreme expensive. Due to a lack of product we were advised that it was not possible to refill the fridge in the room with product, we waited hours for water to be delivered, as we were room bound. All else was great. [Details]

Not a great experience.
- We were not told that we should book restaurants 10 days before our arrival. As a result everything was booked when we arrived
- Check in: Didn't receive towel cards and every time we went to reception to ask for them, they told us they didn't have any. Couldn't get any towels for the whole trip
- They put my 89 year old father on the 3rd floor (with no elevator) and refused to move him to a different room
- We asked for bedding for pull out couch and never received any
- Restaurants were empty everywhere but they refused to seat us until we paid them at least $40 USD
- My father fell getting on to the shuttle. Reception said they had no first aid kits and no doctor on call and that we were on our own
- We signed up for a snorkeling excursion through the resort and were told that it was a boat for no more than 20 people. When we got there, the boat held over 100 people - not suitable for my elderly father [Details]

Amazing trip! The staff working were incredibly friendly and helpful during my stay. It was clean, the food was great, at the restaurants were wonderful about my friend's seafood allergy. The pools and beaches were lovely. [Details]

We have stayed here 7 times and by far this was the worst for quality of food [Details]

Firstly, as seen it's across the highway from the beach, which isn't something they're hiding, but they continuously talk about the convenience of the trams they have to the other parks. It is anything but convenient, you wait a lot! Also if you're at another resort trying to go back to Saan Ki'an you're likely to wait 30 mins every time. There is 3 very small pools none of which have a swim up bar, the staff would come serve you and mostly were pretty regular, but that's not near as convenient or fun. Was near impossible to book restaurants (unless you book weeks in advance which isn't mentioned) and if you manage to they're most likely in the other three resorts so you've got to leave minimum 45 minutes prior to make sure a tram shows up. The ones we were able to book were good food. Otherwise we were stuck at the lobby buffet night after night, and if you have allergies you'd better bring your epi pen. There was one bar in the lobby, that most definitely wasn't much of a vibe, the stage for their shows was small as the one at your local dive bar. I'd say one of the biggest complaints was there was NO 24hr disco or bar at any of the four resorts. We had a 24hr snack bar that would occasionally be attentive if you could get clean plates/silverware and a server that was able to communicate. Let's face it though, no one is having a fun party at a snack bar, let alone the poor service. Also it seemed daily the power would go out a few times a day for 5-20 minutes. Internet was pretty sparse across the resort. I will say my room was very nice, and the cleaners were excellent. Staff were all friendly, and attentive other then the snack bar staff. Penthouse is not worth the extra money just to pay for rooftop tub which we were not told that they filled until the second last day of our trip. The regular double room is almost nicer as it has a bigger bathroom and mirror and sink because of not having the stairs to the roof. The stairs to our penthouse was tile and when it rains it's extremely scary as there are no handrails. We had to climb up the stairs due to slipping. When we seen them squeegee cement stairs over the tiled stairs completely pissed me off. Constantino jesus and Jordan at the snack bar we're phenomenal. [Details]

Firstly, as seen it's across the highway from the beach, which isn't something they're hiding, but they continuously talk about the convenience of the trams they have to the other parks. It is anything but convenient, you wait a lot! Also if you're at another resort trying to go back to Saan Ki'an you're likely to wait 30 mins every time. There is 3 very small pools none of which have a swim up bar, the staff would come serve you and mostly were pretty regular, but that's not near as convenient or fun. Was near impossible to book restaurants (unless you book weeks in advance which isn't mentioned) and if you manage to they're most likely in the other three resorts so you've got to leave minimum 45 minutes prior to make sure a tram shows up. The ones we were able to book were good food. Otherwise we were stuck at the lobby buffet night after night, and if you have allergies you'd better bring your epi pen. There was one bar in the lobby, that most definitely wasn't much of a vibe, the stage for their shows was small as the one at your local dive bar. I'd say one of the biggest complaints was there was NO 24hr disco or bar at any of the four resorts. We had a 24hr snack bar that would occasionally be attentive if you could get clean plates/silverware and a server that was able to communicate. Let's face it though, no one is having a fun party at a snack bar, let alone the poor service. Also it seemed daily the power would go out a few times a day for 5-20 minutes. Internet was pretty sparse across the resort. I will say my room was very nice, and the cleaners were excellent. Staff were all friendly, and attentive other then the snack bar staff. [Details]

Love the resort/hotel amenities and the people. They are very respectful and the place is clean. Everyday a housekeeper comes to clean and change linens. It's peaceful and quiet ( adults only), [Details]

Could not have been happier with this resort
The staff were all absolutely incredible, the atmosphere very calm and relaxing and the food was amazing at the buffet and the 2 alacartes (though we did have access to the restaurants of the other Bahia resorts, only Don Pablo came close)
Mosquitos were not as terrible as some reviews would have you believe
There is a lot of seaweed on the beaches though they do a great job of cleaning the beaches and the water is still very nice to swim in
Trolleys always came quickly to get us across the complex, never waited very long and was very convenient though we enjoyed the pools at our own resort to not need to venture out too often
Rooms were simple, elected for the penthouse jacuzzi though did not use it as much as expected - it's quite hot even at night. Two AC units ensures a very cold room. Soft bed great pillows
Recommend bringing a large reusable cup for drinks as the resorts pool cups are quite small - though staff came around quick enough to offer refills and the bar was never far off [Details]

My trip was awesome - "God in the detail" - it was the customer service, the esthetics, the food, the room service - was done with grace.
Thanks [Details]

It's located in Mayan jungle setting with beautiful view, friendly staff well kept resort. There are trolleys to get you around. So a 10min trolley ride and you are on there private beach. The food was well cooked the pools were warm but clean. [Details]

Magnificent, welcoming, peaceful. Warmest hospitality that I have never experienced in any resort hotel to-date, friendly and caring staff. Food was par excellent. Of note to my fellow travellers, that the staff is the strongest point of this resort. Starting from the reception to the bar, to the buffet, to the room and pool, to the ala carte restaurants ( x 2 only sadly), to the ground staff, the cleaners of the general areas, the Spa, the Entertainment each one had a smile and salutation but, they were at the same time most hard working and attentive. Keep the staff happy, it brings back your guests each time. We plan to visit Sian Kaan again for my milestone birthday November 2023. Hope that the Entertainment Team will welcome some Bollywood themes. It will be my pleasure to entertain. [Details]

This is a lovely resort with the most amazing staff. It is very relaxing here and set in the jungle. Loved it and will return! [Details]

We travelled as a group of 6 to Sian Ka'an. On arrival we were greeted with the cooling towel and delightful welcome cocktail. We had all stayed at this Bahia complex before (Akumal and Tulum) so knew what to expect. Check in was seamless. Two of our rooms weren't quite ready (we arrived around noon so to be expected) so we went to the one room and changed for the pool and headed to the snack bar for a quick lunch.
Our rooms were ready as promised - we were in the 26 B block on then second and third floors. Rooms were lovely with great balcony views. Lots of hot water and great pressure. Can be loud at night as folks seem to congregate at the 24 hour snack bar.
We spent most of our time at the beach either in the Sian Ka'an section or Akumal or Tulum beach. The trolley rides were fun and always an opportunity to meet new friends.
We had 6 a la cartes and the food was amazing at each one. Can't say enough about the Bahia food. Always amazing, and so much variety at the buffets.
The pools at Sian Ka'an were a little too warm for our tastes preferring the beach and the breeze.
Great entertainment nightly at Sian Ka'an. The bugs do bite some so bring your bug spray.
Drinks were always delicious anywhere you were- pool, lobby, buffet, a la cartes.
The staff were amazing! Always helpful and accommodating.
Wifi is pretty good. Occasionally weak or you need to turn off and on to establish connection.
We loved it here, have always wanted to try it and so glad we did. Not likely to return purely because we prefer to be on the beach. [Details]

Je ne comprends absolument rien mon voyage était planifié depuis environ 3 mois javais tellement hate chaque 3 semaines je regardais les avis j'allai même voir les avis négatifs mais il n'y en avait pas !!!
Aujourd'hui je vous raconte ma pire semaine de vacances dans le sud a vie
Pour commencer on ne me donne pas la chambre pour la quel j'ai payé
Comme je suis pas difficile je l'accepte et je dors dans une chambre de moins bonne valeur
Je me rend compte directement le lendemain matin de mon arrivée que la femme de ménage passais même si l'affichage était présent pour dire de ne pas rentrer
La raison c'est que j'avais du matériel électronique de haute valeur (meme mes assurances ne couvrent pas)
La première journée je me disais que c'était sans doute un manque d'attention donc je n'y porte pas attention plus que ça
Par contre le deuxième jour j'appelle la Conciergerie et je leur précise que je ne veux pas de service aux gens il me répondent que c'est correct il n'enverront plus personne
J'avise également la réception qui me dit le mettre au dossier de la chambre
Le troisième jour c'est là où est-ce que ça se corse plus
Par chance j'avais eu envie ce joujours de partir a playa del carmen j'ai amené tout mon matériel photographique pour profiter de l'expédition mais à mon retour j'ai forcé les constater que la serrure avait été forcée par un outil qui a détruit la porte sur le côté de la porte et dans le cadre de porte je vous mettrai les photos dans la description c'est alors que je décide d'appeler la réception pour les inverser qu'ils avaient été encore le ménage avait été encore fait ce troisième jour-là et que quelqu'un avait forcé ma porte ils ont fait venir la sécurité les managers et j'ai rempli un rapport d'incident ou un rapport que je ne sais pas trop quoi j'ai constaté également que j'ai perdu environ 200 dollars US au total si je calcule la conversion avec beaucoup d'acharnement et de colère j'ai été capable de changer de chambre et par la suite j'ai même demandé d'être transféré dans le Baya principe Tulum ce qui était relativement très très très très très très très très très bien vraiment aucune comparaison comment on doit qui est beaucoup plus calme moins stressant et qui semble beaucoup moins cher pour ce que j'ai payé je vous avoue que je suis très déçu également de la plage qui comporte énormément d'algues c'est vraiment désagréable et non praticable je crois sincèrement que mon voyage à Cuba était beaucoup plus agréable pour vraiment moins cher même si la nourriture était bonne au Mexique à Cuba à Cuba c'était vraiment mieux donc je vous mets les photos ici pour montrer que la porte était vraiment brisée et que quelqun a rentrer dans ma chambre et que c'est vraiment pas normal aucune caméra n'était pas présente autour et voilà je ne recommande pas cet hôtel [Details]

my experience was great. I received a free upgrade when I got there. The food and drinks were great and plentiful especially the al a carte restaurants anazing. The pools ere great and the staff were always friendly. [Details]

The hotel was amazing .the staff did anything for you .did too much would call the room fo you need anything. Also entertainment excellent food excellent .nice presentation. I love this place and recommend anyone to go .it's amazing . [Details]

This resort is excellant! The service is top notch and the resort itself is beautiful! We had a great experience here. As a couple visiting for our honeymoon, we also had the option of visiting the other Bahia principe resorts associated with this resort and we were never deceived. The beach was a short trolly ride away. [Details]

My experience at this hotel was far from perfect. My husband and I arrived late at this hotel and when we were brought to our room we've noticed that it was never cleaned after previous guests checked out. We were moved to a garden junior suite with blinds that were malfunctionning (not even able to close them), dirty bathroom and two seperate single bed. We refused to stay in that room and were moved again. Three rooms later, we were put in a room that was decent but that obviously needed a lot of attention. We noticed right away that the ventilation system coming from the rooftop unit was extremely noisy and that there was no hand soap in the bathroom (we requested some right away). We left to enjoy the rest of our evening and when we came back, we proceeded to go to bed and noticed that there were holes in ALL THE SHEETS, some were even 1-inch wide. The bed frame was falling apart, it was making a lot of noise just by sitting on it and was unstable (the legs were crooked). The mattress was old, not protected and hard as concrete. The shower head was broken and we had to hold it in order to shower. To our disguss, we found fresh BLOOD on the flat sheet, other stains were found as well on the pillows. It was now almost midnight and we just gave up, we didn't want to complaint again.
The day after we arrived, we had to request hand soap again since we never got the one requested the day before, we also requested hand/face towels since they were none in the room, we had to insist a few times to get those. On the third day, housekeeping never showed up for an entire day, (even if we tipped well), we needed water and fresh towels, it was a reasonable ask in my opinion. My room key stopped working after a few days and I was stuck outside my room, I was told to go to the reception to sort this out, I refused and a nice hotel employee helped me sort out this mishap. To compensate all of the logistics issues, someone from the hotel gave us a bottle of sparkling wine and strawberries, which was very kind. At one point during the week our sheets were changed but this time we found FOOTPRINTS on them and again, other stains on all the bedding (i.e. rust, black mold, etc.). We found dirty footprints in the shower later that week as well, like if the maid's shoes were dirty when she cleaned it. We ended up cleaning the shower ourselves to make sure the dirt/mud was gone. I would also like to mention that the noise coming from the rooftop A/C unit was atrocious and prevented us from sleeping for the whole week, it was like sleeping next to a turbo jet. When the concierge called me the during my stay to ask if everything was ok, I complained about this but nothing was done on that front afterward. I realize that we don't go on vacation to live in our hotel room but the problems encountered were just too much for us, especially since they pretend to be a "luxury 5-star" hotel.

On a positive note, I will truly miss the smiles and kindness of all the hardworking employees that took care of us at this hotel especially Faustino, Erick, Annabel, Salomon, Luis, Carlos, Joel, etc. Also, the hotel's grounds are truly beautiful, the food was amazing, the pools and the beach were also very enjoyable. Sadly, this hotel is not a "5-star" and I will probably give my money elsewhere next time. [Details]

The staff and facilities at the resort, including the restaurants were excellent. The room (I was moved three times), were not of a quality higher than a 3.5 star. The rooms in Sian Kaan, are showing disrepair and are not of the quality expected. Blinds crinkled and rusted, patio 15 meters from the storage for liquor with Dolly's passing by regularly. Air conditioner failed on the first unit that we had. The second unit was two beds poorly joined together to try to simulate a king bed ( unfortunately the place where they joined showed an obvious bump).
The third unit was the one listed above with the crinkled blinds. After three moves and approximately 4 hours of wasted time in the middle of our stay, we settled on not moving again and sticking it out. The resort did try helping out with some perks, but only when it was demanded by us. [Details]

We were extremely happy with the hotel, all staff members (too many to mention names but not one that was bad!) The only issue we had was the hot water...it was sporatic, some days first thing in the am we had it but most days we didn't. the only beach that we truly enjoyed was at Tulum. [Details]

The staff are the best the food on the most part good except the snack bar that was not very good. The resort is very clean and enjoyable. They discontinued the butler service was very disappointed. It is 90 minuets away from airport. [Details]

We had an amazing stay at the Sian Kaan. Everyone was so nice! [Details]

Hotel was fantastic, staff very friendly and excellent with covid precautions, felt very safe there
Hotel beautiful and peaceful [Details]