Sensira Resort And Spa Riviera Maya

Our vacation started off a little rough. We booked through an agent and paid for an ocean view. When we got there, we were given a room with view of the kids pool, that was just on top of the English pub. The room was dirty and old and we had music blasting until midnight. The main pool was also closed due to an issue, so everyone was very cramped around the kids pool and the infinity pool without chairs available for most people. The basketball and tennis court was closed due to poor conditions and you could tell the whole resort is in desperate need of repair and refresh.

However, once we voiced our disappointment with the front reception, they were VERY quick at helping us and ensure we were happy. They moved us to the 5th floor, in a much cleaner room with view of the ocean, like we had originally paid for. A couple days later, the main pool was fixed and reopened and it felt A LOT less cramped. The staff there is all around amazing, welcoming, kind, polite and friendly. We didnt get to try any a la carte restaurants, but the buffet always had great food and a wide variety. The kids club was great for our 4 year old, and the trampoline area and movie theatre were awesome! They always had some kind of show or event in the early evenings in the lobby and we enjoyed the kids karaoke right after dinner. The staff in the buffet were by far the friendliest (thank you Ever and Alexander!). The housekeeping unfortunately always forgot to replenish our mini fridge and give us fresh towels, but they were quick to bring us what we were missing when we called the housekeeping line.

If you're going there for the beach, you'll unfortunately be dissapointed since they have a huge issue with seaweed and garbage that gets washed up on the shore. They do have a cleaning crew that starts cleaning up the beach at sunrise and they do a fantastic job, but swimming or walking on the beach isn't very appealing.

All in all, I highly recommend this resort. My family had a wonderful time and the fact that it is so close to the airport is a huge bonus! It is also worth mentioning that despite the resort looking a little rundown in some areas, they had staff working all day every day while we were there to fix those issues and refresh the look of the resort. [Details]

It was nice that it was so close to the airport although the road in was quite bumpy. The resort itself was a bit older but still nice. They were repainting the outside of the building while we were there and it definitely freshened it up. The buffet had decent food and there were always lots of options. We only went to the steakhouse and Italian restaurant once but both had good food. I asked for medium rare filet mignon and it was unfortunately medium well but still tasted good. There was some obvious breakdown of the waterpark area and pools with some areas missing chunks of material; however my boys still really enjoyed the pools and waterpark. There was also a trampoline room, movie theatre, outdoor chess, outdoor connect four (which was broken), and mini golf. Our son was too young for the adventure club but we spent a lot of time in the baby room (ball pit, bouncy castle, lots of toys) as they had family time every day from 9am to 2pm. Overall for the price we paid I was happy with our experience. [Details]

We have just returned from a week vacation at Sensira resort, family of six: two grandparents, two parents and two boys age 8 and 11. We had wonderful time and fully enjoyed everything this resort could offer. The resort is nicely appointed, well kept and very clean, that includes all areas used by guests. Rooms were large, with two queen beds and nice balcony overlooking pool area and beach. Rooms were exceptionally clean and included everything one needs for comfortable stay. Main buffet restaurant was serving breakfast, lunch and dinner with variety of food for every taste. Tables were available at any time during the hours, only twice during lunch hour there was a short line up but it cleared in few minutes. We have dined at Steak House and Italian restaurant. Food was excellent and service very professional with just right amount of personal touch. For our two boys, there was enough activities to keep them occupied and happy both at the pool and games areas. And the last, but not the least, the resort staff. We did not remember staff members by name, but everybody we have encountered had been very professional, polite and did everything they could to make our stay enjoyable.
Slight disappointment was the beach but we were warned ahead not to expect pristine Caribbean beach with crystal clear water, so the beach did not come as surprise. The beach itself is wide filled with clean sand, but it was the sea weeds that spoiled the mood. Although resort staff worked hard and clean the weeds from the beach every morning, they could not do anything for the weeds in the water. Yet, we enjoyed two days with low weeds and swim in warm water of Caribbean Sea.
In summary, we enjoy our stay very much and can definitely recommend Sensira resort to our fellows prospective travellers. [Details]

Our experience was great! We had a perfect ocean view from our room, we were on the bridge connecting the 2 buildings. The resort was clean everywhere, the bathrooms were impeccable, and the drinks were tasty. [Details]

This resort was a dream for our little family. It was affordable, clean, felt safe and had so much for our children to do! They never once said they were bored. The food was delicious with a lot of variety. Including vegetarian and gluten free options. We preferred the buffet over the A La Carte's. We had to wait almost 45 minutes for our shared transfer to organize at the airport with two tired little ones and though it's 20 ish minutes from airport the shared transfer made it almost an hour and the road into the resort was very torn apart and bumpy. We ended up booking private transfer to return at end of trip.

Mario in the buffet was a high highlight in our trip. His service was unmatched. He remembered every detail of things we ordered and didn't order. He'd have it ready for us before we even had to ask. We were so sad to say goodbye!

Alicia was absolutely fantastic to watch and learn from during our daily water aerobics. Her energy was the best and we had so much fun!! The pool and music was a vibe. The kids loved it.

I was nervous coming after reading poor reviews. I can see where some might complain over areas that were outdated or out of service ( tennis court, mini golf) there is some wear and tear around for sure .. but plenty of other things to do as well. The beds and pillows were SO comfy. The rooms were always so clean and the washrooms? Every single one was always spotless. The workers work so hard and it didn't go unnoticed to us. The pool servers were hustling and delivering meals around the pool and beach to ensure pure relaxation. I cannot get over the amazing time we had and will always recommend this resort despite the off reviews. The nightly shows were SO good. There wasn't a single one we didn't love. Such talented performers!!!

The beach still had plenty of sand to play in. The water wasn't blue or crystal clear and reminded me more of a lake back home but that didn't bother us. We experienced another beach during an excursion. The resort still felt modern and luxury with the incredible service from hotel staff,. Staff went out of their way a few different times to help us! Pool chairs were hard to get past 7AM. No change getting a cabana pretty sure people reserved them at night with towels. Frustrating but not the end of the world.
BOOK at Sensira! You'll love it as much as we did!

From a Canadian mama who stressed over nothing!! [Details]

It was a fun and friendly place [Details]

It was amazing experience. Service 100%, 5 ⭐️
We've stayed at Sensira hotel and enjoyed every day and moment, plenty of activities and things to for kids, excellent service special thanks to stuff member named Ever that provided absolutely great.
We will be back !!! [Details]

This is just my opinion. This resort has something for everyone. Family events, adults activities and teen areas. Surprise to see zip lining in the resort. Not too high or fast. Food is ok in the buffet, I have had better. Fresh omelette for breakfast was the highlight. I personally enjoy the restaurant dinners. I had heard bad reviews about the Mexican restaurant but it was surprisingly good!! Loved the bone marrow taco. Easy to make reservations at the concierge. Drinks are delicious too. My favorite, tamarind Margarita. Staff are very friendly. I was surprised that they don't have wristbands and everyone gets top shelf alcohol with no restrictions. If you are going to Sensira Resort, I highly recommend going to the French restaurant!!!! It was a nine course dinner experience paired with wine. It was included with our stay but you have to make reservation. Limited seating. You let them know of any allergy (for example, gluten free) and the Chef makes a tasting menu around that. FYI, the menu changes every week. Definitely will come here again. [Details]

We had a great time with our family at this resort. There was something to do for everyone. The food was great and the stay was amazing. Would highly recommend this resort [Details]

Overall our experience was good. The hotel is well kept and food and drinks were excellent. Would be nice if people didn't take/reserve chairs for an entire day but use rarely. Hotel is family friendly but not a lot of things to do past midnight in terms of a night life for guests. [Details]

Hotel and rooms were clean and beautiful. It is seaweed season but the staff did their best to clear it off the beaches for the guests.
The grill at the pool bar was excellent. Italian restaurant was our favourite.
Very friendly, helpful staff. [Details]