Hilton Tulum All Inclusive Resort

We paid for an all inclusive vacation for my husband and I, costing us 6000 Canadian dollars. We thought we are going to a five star Hilton hotel, with great beaches, pools, food and rooms. We get there, the rooms are so basic, no carpet, felt dustly always having to wear something on our feet. We couldn't go to the beach, it's very rocky, and full of sea weed, no one was on the beach at all. Additional to all of that, we were always by the pool side, and there were very strong sewage smells that continued through out our stay. We complained they kept telling us that its from the ocean and the smell of seaweed, and it was really a sewage smell. i don't recommend staying at this resort. [Details]

This resort is absolutely beautiful! So many common areas and pools that it never feels crowded. The service at the pool and restaurants was excellent. A variety of restaurants where the food was above par for an all inclusive resort. I enjoyed the cafe everyday for an afternoon cappuccino and small treat. There was always fresh fruit available also. There was definitely extra care and thought into all aspects of this resort. I loved that beach towels were nicely placed on loungers each morning. No towel cards or saving loungers were necessary! Would recommend this resort for an upscale "all inclusive" experience. [Details]

From the moment we arrived to the moment we left this resort, there was nothing but the best of everything provided for us! I've travelled extensively through this region and stayed at many all-inclusives, and this was by far, superior in service, food quality, and comfort! Great fresh, clean buffet choices, superior restaurants, beautifully appointed rooms, constant quick shuttles to pools and beaches, delicious cocktails served to you continuously at the pools….need I say more?! And Wi-Fi here was continuously reliable throughout the resort! [Details]