Barcelo Maya Caribe

4.284.284.284.284.28
Barcelo Maya Caribe
#11 of 120 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya
4.28 based on 116 reviews
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Great resort, looking forward to a return trip!

, White City, SK
2020-02-26
Overall, beautiful resort with breathtaking beaches! A lovely couples or family vacation destination. We've been back every 5 years and it's amazing to see the updates every time!

Beaches: 5/5, nothing compares to this beach in the Mayan

Pools: 5/5, lots of options to chose from, chair availability was good, great swim up bars and pool service

Rooms: 3.5/5, comfortable and clean room, could use some updates and was musty smelling

Food: 4/5, buffets were all inclusive buffets [Details]
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The strong points
Beach and pools are amazing Sports bar and mall bar is great place to have a drink in the evening Evening shows in the theatre were great!
The weak points
Rooms could use an update No free wifi Lacking evening entertainment in lobby / lobby bar and could use extra daytime Entertainment around the pools
Certified

Great Holiday expierience!

, Orangville, HA
2020-02-23
Wonderful layout ! The gardens fountains all decor very tasteful! .Mall a definitely asset!Super service on buffet breakfast restaurant Caribe ,excellent service on room emergency ,had a leak at the aircondition,in 1/2 hour all was reported& fixed! All restaurants & Buffettrestaurant where great& good variety on food! [Details]
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The strong points
Ambiance ,prompt friendly service !
The weak points
WFI reception was Iffy! Pololbar service questionable!
Certified

Resort was huge

, Fort Saskatchewan, AB
2020-02-18
The common areas have all been updated and are quite modern. We were actually located in the “Beach” buildings, not the “Caribe” buildings where we booked, which was slightly inconvenient since we had to walk quite far to our lobby for tours/shuttles. Might not have been an issue if I didn't have some mobility limitations. Rooms were slightly dated but comfortable. Our toilet wobbled, and there was no fan in the bathroom. TV was new but we couldn't move it to connect to a device/phone. Food was plentiful and variety was great. A la Carte restaurants were fantastic - bit of a double standard on dress code thou since guys have to wear pants but women can wear booty shorts. Plenty of things to do. Pools are awesome. Beach was pristine (sand was a little compacted).
Activities board was difficult to follow since there were no locations on it (which resort, where, etc).
Overall, had a great time. [Details]
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The strong points
Beautiful beach. Great food selection.
The weak points
Almost too big. Lots of walking required. Wi-Fi not included
Certified

Beautiful Resort!

, Edmonton, AB
2020-02-10
The Barcelona Maya Caribe is a beautiful resort. Very large, lots to see, and lots to do. The pools were a lot of fun especially for our kids (8 and 6). There was tons of room and this is the first resort where we didn't have to worry about finding loungers. The beach was beautiful with tons of palm trees and loungers. The water was clear and you could see fish swimming all around you.

The rooms were good. Nothing special but they were clean so that's the important thing. The buffet was also good. Lots of selection so there is always something for everyone. Pretty much the same food everyday with a few extra things depending on the theme in the evening.

A few things that we weren't happy about was the restaurants were hard to get into. We were there for a week and we only got into 2 out of 5. The Japanese one was the most popular and we couldn't get a time to get in. Next time I would book all the restaurants the first day there. We waited 2 days before we initially booked.
Another thing that I was not happy about is that all the fun activities cost extra. They advertise the kids water slides, bowling, skating, and dolphins in their pictures but we did not know this was extra until we got there. I thought we read everything clearly but if it was written down we missed this info. Talking to others at the resort they had no idea either about the extra charges.
Bowling - $15 per person USD per game!

Kids water slides - $20 per person USD. Parents are not allowed in to take pictures. If you want to stay with your kids you have to pay as well even if you don't go in the water.

Skating - $5 per person for 30 min. This is not too bad

Dolphins - $80 (I didn't expect this to be included but it was still an extra).

Some alcohol. My husband asked for a Canadian alcohol and they said it was $5 USD Extra per drink. [Details]
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The strong points
Beautiful beach Tons of loungers Big pools Great for families Fun entertainment
The weak points
Extra expensive charges that were not specified (bowling, skating, water park) Wifi is an extra cost. You can access it in certain areas from specific times but it doesn't connect well at all.
Certified

Massive Resort!

, Edmonton, AB
2020-02-08
The hotel was beautiful. Very clean and well maintained. The grounds are lush & very well taken care of. We came as a family of 7. 5 adults & 2 children and there was something for everyone. Lots to do and see with it's many hotels attached, lots of beaches, several pools, evening entertainment etc.etc. And, a Mall attached! The staff were all very pleasant and helpful. Lots of restaurants to choose from. I have nothing negative to say about the hotel itself at all. [Details]
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The strong points
Tons of amenities to choose from. Clean & well maintained. Pleasant & helpful staff
The weak points
There was an extra charge for some of the activities that we were not aware of. Very poor internet/Wi-Fi availability. There could have been better public buses to & from Playa del Carmen.
Certified

Experience at Maya Caribe

, Brandon, MB
2020-01-27
This is one of the nicest beaches I have ever been at. Warm waters, sand, very little weeds and only the odd piece of corral on the bottom. We could always find a spot at the pool, hotel staff was great. The resort is so clean and well kept. There was always staff maintaining the resort and the grounds. There were also so many activities for kids. We took advantage of the hockey rink, bowling, arcade and swimming with dolphins was a 5 minute walk from our room. All of the staff at the activities were so kind, the lady I spoke with in the premium reception area was wonderful and helpful all the times I spoke with her. Would highly recommend this resort for families. [Details]
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Certified

Best trip ever!

, Long Sault, ON
2020-01-26
The hotel was a bit older but very clean and good service. Lots to do all around. 6 resorts in all and buses to get you from one resort to the next. A la Carte restaurant were exceptional. Service was great and drinks were great. I would go back in a heartbeat! [Details]
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The strong points
Beautiful resort, would go back for sure ,trees everywhere, including at the beach. Beach was a short walk away with beautiful white sand. Many pools with different activity levels in each. Food exceptional with many options and a la carte options as well
The weak points
Beach could be rocky in some areas, so bring your water shoes. Everything else was great!
Certified

Barcelo

, Sherwood Park , AB
2020-01-25
Absolutely will be back. Perfect family vacation. Loved the beach, didn't have to fight for loungers around the pool or at the ocean. Not over crowded. Food, Drinks, staff all fantasctic [Details]
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The strong points
beaches,food,drinks, a la carte, all incredible amazing
The weak points
we found the night entertainment not to be very good
Certified

Wonderful Resort

, Brighton, ON
2020-01-20
We just returned from a very nice holiday to the Barceló Maya Caribe. The resort and grounds were beautiful! Our room was very clean, large and nice. Our water was always hot and the water pressure was wonderful. The resort was very nicely laid out and we never had to walk far to get anywhere. Everything was close. The service was excellent and every staff member was incredible! Even the guys changing the garbages on the beach would ask you how your stay was and if you needed anything. They called our room and asked if there was anything they could do for us and if everything was ok. I have never had better service anywhere! There was always food available and there were lots of choices and it was always excellent. The drinks were good and plentiful and a huge variety, everything you could ask for. We tried 4 a la cartes, La Fuente the Spanish one was not great, it looked good and the buffet salad bar was good, but the meals and desserts were overcooked and not good. The Mexican restaurant was ok, meals were decent, dessert not great. The Seafood restaurant was excellent from appetizer to dessert. What blew us away though was Kyoto the Japanese restaurant. We had Carlos Alvarez as our chef and he was excellent!! He cooked everything perfectly! The meat melted in your mouth, and he was very entertaining. The beach was well shaded with trees and there were always tons of beach chairs. No having to get up early to get a chair, that might have been the best part of the trip! The beach was beautiful but rocky, bring water shoes. We struggled with the internet access, we had decided that we wanted to unplug so weren't going to purchase the package, we would take a bit of time a couple of days during the week to use the public wifi advertised to check in at home. We could not get the public wifi to work most of the time. The only other issue we had was they advertised 16 restaurants, this is a bit of a misleading statement. There is a grouping of 4 resorts together and between all the resorts there were 16 restaurants. You were welcome to eat at any of the resorts anytime. All in all we had an incredible vacation and we would go back to this resort again. [Details]
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The strong points
Always plenty of beach chairs. Very clean and impeccable service.
The weak points
Public internet access.
Certified

Barcelo in the Mayan

, Saskatoon, SK
2019-12-14
We have travelled to the Mayan many times over the past 15 years, and this is our 3rd time to the Barceló. It has always been our favorite resort, and although it is still a great place, it did slip a little on our scale this year. [Details]
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The strong points
Cleanliness within the pools, good drinks (not too strong or too sweet), great food, and lots of options for seating around the pool/beach. Ocean was calm, clear and inviting the entire week.
The weak points
Pool/beach chairs and pool area were not cleaned regularly (bird poop, etc), alcohol drinks not availably until noon, & restrooms not monitored regularly. Safe locked upon arrival and toilet overflowed - both fixed quickly.
Certified

Awesome Resort!

, Erin, ON
2019-11-13
This hotel was very clean, food was fantastic, staff were happy and helpful. Lots to do for all ages. [Details]
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The strong points
Cleanliness, food and staff were always smiling and very helpful.
The weak points
The key cards needed to be reactivated daily! They said it was because it was near a cell phone. That wasn't the issue as one day I held it in my hand or put it in my beach bag which my phone was not in and it still need to be reactivated.
Certified

Mexico Vacation

, Calgary, AB
2019-05-05
The hotel was awesome. It was so beautiful, comfortable and spotlessly clean. The food was amazing, the service was fantastic just an awesome place.
The only real hiccup was the check-in - we arrived @8:00 pm on a Saturday night and the check-in process took about 45 minutes.
Fantastic place - cant wait to go back [Details]
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The strong points
CLEAN! CLEAN! SO wonderfully clean! Friendly staff - just an awesome place.
The weak points
the check-in process took a while. Sometimes it was hard to communicate with the front end staff.
Certified
Hotel reply, General Manager, on 2019-05-14
Dear Darcy Vanaalst First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. Please let me apologize for the unintentional inconveniences upon your arrival in the check in process, we are very sorry that it had taken too long, since we know that our guests come from a long trip and they wish to arrive and have some relaxation time. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

Terrific time again

, Toronto, ON
2019-04-24
Terrific vacation. I stayed at the Barcelo Maya Caribe for a week and was not disappointed. This was my second time staying at this resort. The staff is friendly and helpful, the grounds are immaculate and the food options are amazing. My first couple nights, my room was located close to the theatre which was too loud at night for my tastes so when I asked to switch rooms they moved me to a quieter section of the hotel with no fuss.
I'm giving the wi-fi 3 stars because you have to pay and extra fee for it, but it does work well.
Thank you for a wonderful vacation. [Details]
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The strong points
beach, restaurants, staff, grounds, activities
The weak points
extra fees for wi-fi and other items
Certified
Hotel reply, General Manager, on 2019-05-14
Dear Jen R First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. Regarding your comments about Wi fi I would like to mention that we do have service in all areas of the hotel, however it has an extra cost or is included in the Club Premium package. We do have free Wi fi service that we provide to all our guests from 10:00 -13: 00 Hrs in Maya Mall and Plaza Mexicana. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

Feb 23-March 2, 2019

, Ottawa, ON
2019-03-13
Our second time at this resort, we had gone to the Maya Colonial a few years back, but visited mainly the Caribe therefore, we decided to come to the resort this year. Upon arrival to the airport, it was probably the worst we've ever encountered. Several planes had arrived at the same time, therefore there was about a 1 hour wait to pass the customs. Upon arriving to the airport transfer bus to hotel (1 hour drive) we got a flat tire... driver did not speak much English, had a tire but no jack, it was about 1:30-2:00 am in the morning; we felt a little unsafe in the middle of nowhere on a highway in Mexico. Upon arrival to hotel (45 min after this incident) we we're not advised that there was an EDM (Electronic Dance Music) Festival for 4 days during our stay. My girlfriend and I were not expecting this although we enjoy this type of music, we were looking for some relaxation-- During the 4 days of this festival from 10:00am-11:00pm at night, we kept hearing the sounds of the music (keep in mind DJ's were at the pool and at the stage on the beach which made it much louder) all music played on the resort was EDM music. Most theatres were taken for this festival, so we did not get to see much shows unfortunately, which we enjoy very much. There was about 1000 guests for this festival, the resort was JAM packed. We thought this was a super cool concept but, we wish we were advised prior to our booking with the booking agency and upon arrival to the resort. Towards the end of the trip, we were looking forward to go home... We may have considered going elsewhere if we would of known. Overall, we didn't relax as much as we were hoping but still a good time. TIP: research for music festivals prior to booking. Overall-- we love this resort, BARCELO is a great chain, so many things to do! Highly recommended for families, couples, weddings etc... we would definitely return! [Details]
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The strong points
Food-location-watersports-snorkeling-shopping-everything
The weak points
No weak points for this resort, recommended! - just wishing they could advise if there is any major festivals or potential issues during the stay.
Certified
Hotel reply, General Manager, on 2019-05-15
Dear Julian B Thank you for your comments, we are very sorry for any inconvenience caused, however we are glad that you have also enjoyed many other aspects of your vacation with us. The comments of the clients, whether positive or negative, are very important for us, since they show us the Areas that we should improve. Our main goal is to exceed the expectations of each of the guests we have the pleasure of serving to return home with total satisfaction and only based on your comments and working together with our guests we are sure that we will improve our services every day . We hope to receive you again, with the guarantee that we can attend to you with the level of service from which we have achieved our reputation, in such a way that it generates excellent memories when you remember your stay with us. Best regards

Very good vaccation

, Calgary, AB
2019-02-09
We just been there for a week, friendly staff, clean hotel, good animation activities, and nice night entertainment. [Details]
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The strong points
a variety of activity to do, nice beach, friendly staff.
The weak points
bed size, and food varieties
Certified
Hotel reply, General Manager, on 2019-05-15
Dear Joseph Girgis First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

Good vacation

, Toronto, ON
2018-12-14
There are four sections : Beach, Caribe, Colonial and Tropical. You get access at all four no matter where you stay. Lots of pools with plenty of chairs (sun loungers). Did not have to play the reservation game by placing towels on chairs early in the morning. Beach was ok although some seaweed was washing ashore. Main entertainment shows were not great, just ok. The small shows around 6:30 pm were held at Maya Mall on a small stage with people standing around (not a good setup) . Food was ok and drinks were good. Free wifi was limited to certain hours/locations. Room was a bit dated but large enough and clean. AC worked great and was surprisingly quiet.
Overall a good vacation and we would consider going back. [Details]
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The strong points
Pools, grounds, plenty of sun loungers
The weak points
entertainment
Certified

'Awesome'

, Turner Valley, AB
2018-01-10
ALL staff & services were excellent. Exceptionally clean & well manicured resort. Would highly recommend for a Wonderfull stay. [Details]
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The strong points
The staff were ALWAYS nice, courteous, helpful & pleasant in all interactions.
The weak points
absolutely NONE
Certified

Our barcelo vacation!

, Grande Prairie, AB
2017-05-28
Staff was extremely friendly and service was great. Rooms were well kept and the hotel was very comfortable. [Details]
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The strong points
Staff, pools, amenities, food
The weak points
Steakhouse did not meet expectaions.
Certified

May 2017

, Chateauguay, QC
2017-05-24
The hotel is big and very clean. A lot of activities for kids and adults although there is activities that are not included that the resort has in it's premesis( bowling,mini golf, internet,surf pool and the carousel roundabout) . The food I had no problem at the buffet , alot of choices.The thing I hated the most was the cleanliness of the room, they only do your bed and that's it, your floor is never clean. And the reception at check in was terrible as you will see at check in. [Details]
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The strong points
The hotel grounds
The weak points
The rooms cleanliness and reception at check in
Certified

Great resort

, Spruce Grove, AB
2017-02-24
Overall experience was fantastic. For the massive size of resort it is very clean and well looked after. Pools were awesome and staff are very friendly. Food was great, servers we're always friendly and ready to help. [Details]
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The strong points
Very clean. Friendly staff. Great food. Pools were awesome. Can Snorkel at resort (pier). Nice beaches.
The weak points
Place was a little overwhelming. It is huge but very nice.
Certified

First timers

, Falher, AB
2017-02-12
Beautiful hotel, well cleaned and managed, bartenders are awesome! [Details]
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The strong points
Very beautiful resort for our first family trip abroad, lots for the kids to do, without joining the kids club- but my kids are 10 & 14...
The weak points
Housekeeping wasn't the greatest, even with a tip everyday, couldn't connect to wifi and even the "free wifi" sometimes had a catch...
Certified

Barcelo Maya caribe

, Airdrie, AB
2016-04-22
We had a great time. Pools and grounds well maintained. The room was nice. Great activity staff! [Details]
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The strong points
Nice pools and beaches. Great activity staff
The weak points
The food at the buffet could be better
Certified

Great Barcelo Resort(s)

, Calgary, AB
2015-04-15
This is a great resort. There are 5 Barcelo resorts one after the other and you can use 4 of them. It is like a mini-city, you don't need to go out at all, and everyting is in there. Beautiful grounds, great atmosphere, very friendly staf that are never looking for tips. It is extremely clean and the food is always fresh. The restaurants are very good (we tried Italian, 2 of the Japanese and the Stakehouse). The buffets are all clean and had a lot of variety. You can use buffets in all 4 resorts. There is also a Mall with stores and restaurants, a waterpark for the kids ($10 USD per person using some coupons they give you). I liked the Tropical and Colonial grounds, it gave me a feeling of the past blended in the luxury of the present. Beach and pools are very close to each other so you can go wherever you like. I would go back anytime and suggest to all my friends and family.
The only downfall is the nightly entertainment; it was designed mostly for Spanish people, but probably because there are so many locals vacationing there as well.
Ah, and sheets are a bit crisp (very clean and white though), but they felt a bit like plastic and whenever you turned around you would hear the noise, sleeping with my kids and hubby in the same room the noise was quadrupled :)... but you get used to it by the third/fourth day.
If you looking for a relaxed vacation that the only thing you do is wash your swimsuit, this is the resort to go. Greatly done Barcelo!! [Details]
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The strong points
Grounds, people, cleanness, beach and pools
The weak points
nightly entertainment, crisp/noisy sheets
Certified

Great Vacation

, Edmonton, Al
2015-04-10
This was the first family vacation that we took outside of Canada. We had an amazing time at this hotel. It is a complex of 5 Barcelo hotels all in a row where you have access to all the others.(except the Palace) There are a large variety of restaurants to choose from and activities. The last night we were there we were able to be upgraded to a swim-up room. This was well worth it. The suites that were renovated are amazing. We will definitely be returning to this hotel for our next vacation but we will be getting a suite with Premium Club upgrade. [Details]
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The strong points
Beautiful place to stay. The staff are fabulous and the entire place is very well kept constantly and clean. The variety of foods you can get with access to all of the hotels is amazing. The beach seems to be private with only access to Barceló guests.
The weak points
The internet access in the rooms is not great. Sometimes unable to oonnect at all. The regular rooms are slightly outdated.
Certified

Great!

, Glenboro, MB
2015-02-28
The hotel was great. Great service, great staff. The buffets had something for everyone...good selection but we tended to eat at the Colonial/Tropical buffet as they had a better variety. Easy to get around a huge resort with walkways everywhere or jump on the tractor trolley. [Details]
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The strong points
Service, children's & adults activities, food, accommodations, beach & pools
The weak points
Having to pay for some of the activities...surf rider, mini golf after 7 pm, bowling. Poor wifi access
Certified

BARCELO MAYA CARIBE

2014-11-30
This is a great resort, beyond expectations. The food was fantastic, the workers were friendly, the room was clean, the beach was perfect with no over crowding.
The down side was the evening entertainment could have been better and the coral in the swimming area was dangerous as you could not see it because of the slightly murky water.
The most annoying thing was the waiters ruining a great meal with constantly asking to rate them on a survey right after the meal but then the lighting is dim so the survey can not be read. Believe me if they did a terrible job they would know about it so leave the guests alone.
I would recommend the resort and will return. [Details]
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The strong points
The strong points are the food and cleanliness.
The weak points
The week points are bothering guests with surveys and the hidden coral under the water.
Certified

Barcelo Maya caribe

, Toronto, ON
2012-04-26
Everything(hotel, food, kids club) was excellent, except that we had a very loud neighbors,ruined our holiday somewhat. [Details]
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The strong points
Hotel is amazing, staff helpful, food plentiful.
The weak points
Season for young travelers, wouldn't go this time of year anymore. Loud crowd, lots of drunk youngsters.
Certified

Amazing vacation

, Cambridge, ON
2012-02-26
Amazing location, beautiful beaches, lots of activities, easy access to highway. Lots of swimming pools and lounge chairs and swim up bars. Great place for families with kids. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
Awesome beaches, very good food selection, lots of daily activities, daycare for children comes in handy.
The weak points
When busy buffet staff could be overwhelmed. Beach towels were not available a few times.
Certified

Great beach and good value

, Toronto, ON
2012-01-01
Excellent Christmas week vacation. Family loved the pool and beach. Water park was also a hit with the kids (7 and 5). Service was efficient and competent. Overall excellent value for what we paid and we would return. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beautiful safe beach great for kids with good snorkelling.
The weak points
Room was a little small.
Certified

Barcelo caribe review

, Toronto, ON
2011-12-26
The beach and hotel were very pretty and well kept. No problems with beach chairs or towels. Drinks were alright. The wine however was terrible. The nightly entertainment was GOOD! We couldn't get a reservation at an a la carte even though we tried booking the first day. We went a week before Christmas and the place was filled with families with small children. The staff were very friendly. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
The beach and hotel were very clean and well kept. Maid service was very good as well.
The weak points
Food in the buffet was COLD EVERYDAY! The house wine at the beach and dinner buffet was also not very good, tasted too acidic.
Certified
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