Hyatt Zilara Riviera Maya

The hotel was lovely. The people were lovely food was about a seven out of 10. The beach was a little rough due to the Highwinds very hot. I found there was only one handicap stall in the hotel. Most of the stalls are very small so it's very difficult for someone of a larger size to get in and the doors. also swing in instead of swing out they might wanna think about that . They need more hooks in the rooms to hang things on. Also a book to let them know where things are what has to be reserved. The numbers to room service or the front desk or concierge. I know we have the app, but a lot of people older people don't know how to use it, don't get what they want out of it. Room service was excellent. They went out of their way for myself. The food was always hot and fast to be delivered. We enjoyed our stay. [Details]

Overall it was lovely vacation spot to relax. It is small and quiet beautiful beach and beautiful resort [Details]

We had a most relaxing trip which is just what we wanted. The ambience of the resort is calm but not boring as there are plenty of activities offered. The beach was good for swimming which we appreciated. The pool area had enough loungers and attentive waiters. We loved the cheerfulness of the staff who worked hard to make this newly opened resort a great place to stay. [Details]

We came here for our honey . The facility is spotless and the staff are very polite , kind and professional.
The time we spent was very good. The quality of the food is very good the variety can be improved. The entretainement is good but sometimes was a bit off. Like saturday was very quiet I was expecting a bit more for the weekend.
The overall experience was excellent . I really enjoyed the experience and I would still come back next time.
The only thing I thing you should avoid is the optional stuff that keeps on adding like cabana... that should be free but on reservation for example. I wouldnt mind paying a bit more but not having on adding here and there. I found it easier to plan budget wise. but I will still come back because the experince was great.
Thanks to all the staff:
Carlos the butler
Salvador and Mario at Capri
Serionita Sanchez
Joachim concierge
Milly for fitness
Lucerno [Details]

This is a property that is tired. Essentially an old property with a new coat of paint. In desperate need of renovations.
However all of the staff are wonderful. Right from our butlers, TJ and Mariel on down to Adriana our house keeper. Just wonderful people. [Details]