#74 of 140 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Riviera Maya
Wonderful!! Staff go above and beyond to help with all of your needs. Buildings and grounds are very well taking care of. Would recommend to anyone looking for a great experience [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Everything about this place was great
The weak points
Nothing
0 0
Certified
Good Start, Poor Finish
Francesca Dattilo, Nepean, ON
2025-04-14
Overall, our experience was positive until the last two days. The staff were friendly and helpful, the service was good, there were plenty of activities and variety of activities to enjoy. The entertainment in the evening was very good. Kudos to the blue team for the organizing and facilitation of the activities. Great pools, beautiful ocean view, food was adequate to good with healthy options. In general, the grounds were well maintained, the hotel and rooms were clean. Unfortunately, a couple of our personal items were stolen from our room, likely by the cleaning staff, which we noticed later on during our stay. So, we left on a bit of a sour note! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Friendly, helpful staff
Very good service
Resort clean, well laid out
Entertainment and activities
The weak points
Food was mediocre, a few very good meals, no excellent meals, Route 66 restaurant yuck!
Too much seaweed on the beach and floating in the water when swimming in the ocean, made experience less enjoyable
Items stolen from our room, likely cleaning staff
0 0
Certified
Coulde better
Melissa Lafleur, Laval, QC
2024-09-04
I will start with the positive: the rooms I had were on the El Beso side, and they were really nice. The staff is extremely friendly and go out of their way to please you. However, the cleaning team didn't do a great job, as there were visible stains in the bathroom from the previous stay. I've had better cleaning services elsewhere. The food at the buffet lacked diversity and wasn't very tasty; there's definitely room for improvement in that area. On a brighter note, the à la carte restaurants were really good, especially Blue Moon. The resort lacked entertainment—it was boring at times. They could improve with better advertising and more engaging activities. It wasn't the worst experience, but I've had better, and I probably wouldn't return. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
The staff is extremely friendly and go out of their way to please you.
The weak points
They could do better with food and entertainement
0 0
Certified
12 nights at OCT
Tanya M, Surrey, BC
2024-05-04
Beautiful, clean, well laid out for such a large resort. Amazing staff. Lots of food options.
Should have easy to access coffee (not room coffee) early in morning for those going on excursions. Paid extra for El Beso because I stayed at another nearby Ocean in El Beso and it was soooo much fun! El Beso at OCT is literally quiet elevator music, no activities and no fun. So I barely spent time there beyond sleeping in my room. Nice to have a quiet area, but just wish I did not pay extra this time for it. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Beautiful local. Awesome staff. Clean. Safe. Friendly. Lots of great food options. Lots of bars. Main pool open a bit later than most other resorts. Lots of activities and entertainment. Dive It Mexico on site.
The weak points
Gift shop ridiculous prices, but isolated from other shopping(unless you want the free trip to Playa del Carmen but I didn't want to go shopping for 4-5 hours). $42cnd for a dollar store floatie!
Other amenities also expensive.
0 0
Certified
Definitely Not Adult Only
Robert Thouin, Pembroke, ON
2024-01-08
Very disappointing as we booked for an adult only experience. This is a family resort with a very small portion adult only. It is not an All Inclusive! One pool with no bar service or entertainment. Two restaurants one was a terrace are Adult Only. This is a Family Resort and very class conscious of what entitles you to by colour of your bracelet. Gold is Privilege.. we had silver for the price we paid. To upgrade to the gold to get a better service was 170 US a night over the price we paid. The gold gets you premiere drinks, a butler to reserve your dinners and reserve your lounge chairs. A special restaurant that is only allowed for members. Pressure from day one to buy into membership to get the Gold Bracelet. The entertainment was catered to families as it was over the holidays. The food in the buffet was hit or miss. Many times food not cooked and cold. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
The staff are very hard working and very friendly. Our room was remodelled and impressive .
The weak points
Some areas in the resort need updating and cleaning. The elevator we used was dirty and lights needed replacing . Travel Agent representing us was not very friendly or accommodating.
0 0
Certified
El Beso Experience
H., Chateauguay, QC
2023-12-12
This hotel was nice but I don't believe it's a 4 .5 star hotel. Too many little issues regarding the resort that make the experience forgettable. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Ricardo at the El Beso Pool was an amazing waiter. The staff took care of you. Food was great with some exceptions.
The weak points
The entertainment was not impressive. There was nothing to do after 10:30pm. The beach was okay but not maintained. A lot of raccoons that come up to you for food and some trying to get into the open resto areas
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Ocean Coral&Turquesa
Good Start, Poor Finish
Coulde better
12 nights at OCT
Should have easy to access coffee (not room coffee) early in morning for those going on excursions.
Paid extra for El Beso because I stayed at another nearby Ocean in El Beso and it was soooo much fun! El Beso at OCT is literally quiet elevator music, no activities and no fun. So I barely spent time there beyond sleeping in my room. Nice to have a quiet area, but just wish I did not pay extra this time for it. [Details]
Definitely Not Adult Only
The entertainment was catered to families as it was over the holidays.
The food in the buffet was hit or miss. Many times food not cooked and cold. [Details]
El Beso Experience