Punta Cana

From the moment we stepped onto the grounds until the moment we left we were extremely impressed with our stay at Dreams Flora. The staff were polite, friendly and helpful consistently throughout our stay. The grounds were immaculate and staff were moving around caring for the structures almost everywhere you walked from painting the stairwells to replacing the roof tiles on buildings. Pools were clean and cool, adult areas were peaceful and relaxing. Family areas were fun and busy. Butler serve was exemplary. The food was excellent and we were never hungry. Always plenty of options at the buffet. We would not hesitate to return.

We just returned from a 7-day stay at Dreams Onyx Resort & Spa in Punta Cana (July 17–24) as a family of four adults in the Preferred Club, and it truly exceeded our expectations. A special thank you to our butler Josue, who made our trip unforgettable. He answered all our WhatsApp messages immediately, helped with dinner reservations, checked in on us at meals, and stopped by the pool and evenings to see how we were doing. Josue's friendliness and care made us feel at home, and it was hard to say goodbye. At Coco Café, Elidiana greeted us daily with a warm smile and welcoming service that made our midday coffee runs something we looked forward to. The Preferred Club buffet and breakfast team, especially Juan and Ignacio, made mornings fantastic. They served us fresh coffee and mimosas, cleared plates quickly, and were always funny, friendly, and thoughtful — even learning our names and wishing us “see you tomorrow.” We spent most days at the Preferred Club pool from early morning, and the staff here were outstanding. Thank you to Ismael, Inoel, Nellis, Alejandro, Jensy, and towel staff Angel and Mariano, who had our towels ready, saved our seats, and ensured drinks were always in hand. They got to know us personally, remembered our names, and asked about life back home. Their kindness and humor turned each pool day into something special. The Preferred Club itself added great value with exclusive lounges, a private pool, and upgraded amenities, but what truly made our stay was the exceptional staff. We highly recommend Dreams Onyx and the Preferred Club to anyone considering this resort. Thank you again to everyone who made our trip so memorable — we hope to return soon.

The experience we had was fabulous. Rooms were clean and spacious. The grounds were beautiful. The food was great with lots of options. Would have liked to try more restaurants but that was our fault. All around great stay and would recommend it to anyone.

We had a great week. The swim up room was wonderful, other than the bridge construction outside of our room. The pool area was beautiful and the bar staff were great. The a la carte restaurants were just ok. Steak was the best but the rest were just ok. Staff was ok but nothing that great. There were very few people who understood and spoke English on the resort. The kids water park area was nice for 1-7 year olds. Overall a good.

Upon check in, we were greeted by friendly staff. The lady at the front desk was patient and kind. The bell boy brought our luggage to the room in a joyful manner. However, we will not be returning to this hotel. The beach was not swimmable. The service to order food and beverages took a lifetime to receive at the a la carte restaurants and bars. The staff was not efficient and, as a result, there were long delays. The resort needs maintenance in order to respect the sanitary measures. The high chairs were not cleaned for the infants to use between services for the children. The pools were not properly chlorinated and it caused illnesses. The entertainment was repetitive not innovative. The daily activities were boring and not up to standard for a five star rating.

Excellent resort. The food was great. The service was exceptional especially for Juan our Majestic-Butler

I stayed at the Fantasia with my family. (I was a single traveler who met my parents and brother and his family). The resort was good considering we were traveling with small children, but I would not return unless I was with children. The resort was generally nice and taken care of but was outdated and rundown in some places. My parents' room and my room each separately had a leak in our ceilings. I went to the front desk to ask for maintenance and then called again hours later when it still wasn't fixed. The cleaning staff came and saw the trash can filling with water and called (in Spanish) to ask for help. Only then did they show up to fix it. My back, sliding door was broken but I didn't bother asking for Maintenance because I knew it would fall on deaf ears. The entertainment was average. Not better or worse than I have experienced at other resorts. Drinks were delicious and strong. One bartender was rude and purposely overlooked me. Eventually I learned that if I had my tip showing in my hand when I waited, I was given quicker service. The food wasn't superb, but not bad enough that I wouldn't return because of it. The biggest problem I found, which is not a problem exclusive to this resort, is the language barrier. A very very large majority of the guests were Spanish speaking so the staff and especially entertainment crew didn't even bother trying to speak English. Games by the pool were completely in Spanish. Lastly, I arrived at night, 30 minutes before the buffet was closing so the front desk told me to leave my suitcase with the bellboys and go to eat. When I opened my suitcase, I found jewellery (some bracelets, a necklace, a jewellery bag and a lip gloss) that didn't belong to me. I returned the items to the front desk but was bothered that no one was watching my bag and things could have been stolen. Good, almost great, but not excellent. I have had better experiences at other resorts.

Our location was amazing at the beach. The 2 palm grill should not be club restaurant for breakfast & lunch as it's the only place to eat at the beach. The beach grill has no where to sit and eat it unless in your beach chair. . Beach way nicer at dreams flora and further up. Therefore itself is beautiful, gardens ect. The restaurants are nice & have great food, especially Mexican and Asian. The pools are very nice and nicely lit at night. But we did not go in as we are beach people. It does have a pool swim up bar. The resort is quite small so if mobility issues would be great, but for exploring found it a little small, but beautiful. We booked snorkeling from the beach which was fun. Did not do anything with vibes as they are more expensive. Checkin was great, lady we had was fantastic. Checkout not so much. Bunch of men working. We were waiting for the complimentary rom to change and seemed very disorganized, and didn't seem to care we had a bus to catch. I found the lobby bartenders much friendlier than the morning pool bartenders. Afternoon guy at the pool was alot happier. The coffee spot was fantastic! Enjoyed the air conditioning and cold coffee in the afternoon. Was so muggy. Lol I had one night our air conditioning did not work well. It got very hot. They did fix it the next day. Thank God.

Overall the resort was great. The grounds are beautiful and the staff is friendly. It was actually very reminiscent of another Dreams property that we were at. Check in was a bit slow, but that's a one-time thing so it's not a big deal. The beach was cleaned up fairly quickly after hurricane Erin and was kept pristine after that despite loads of seaweed every day. We could see the difference in the beach at other resorts to the left and right of Dreams - if you want to be on the beach, you need to be at a resort that devotes a lot of effort to keeping the seaweed at bay. Dreams did this very well.

Overall a great experience. I found the Domincan water very good but the Dominican Spring sun was too much for me! Not a huge ocean swimmer but loved watching the wild sea turtles swim in front of the hotel. Made it a habit to check out the village weavers everyday as well!