Infiniti Punta Cana
3.00 based on 1 review
#86 of 110 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
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Punta Cana
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Not bad; could be better
this hotel is located about 20 minutes from the airport.
The grounds of the hotel are very clean, the entertainment group are really great, very friendly; a big thank you to Crocodile and Ice Cube; you guys are great.
the front desk are very nice but not all of them, a big thank you to Alexander because thanks to him we got a great room with ocean view.
note that we had to change rooms twice before getting something decent.
When we arrived and checked in; the guy from the front desk wanted to sell the premium package, that's all he wanted and nothing else. Wasn't to friendly but hey; we are on vacation; so who cares. Arrived in my room and to my surprise there was only one bed, double, note that i was traveling with my daughter. Go back to front desk, they changed my room for a room with two beds, ok. the room wasn't cleaned, no hairdryer, no water; tv was a little weird; all the people on Tv where bleu; Avatar's:) ; anyways ; not the best room; I was already tired of going back and forth to the lobby; but I had to ; my daughter was disgusted;. 11 pm no one can do much for you at that time; so we spend the night in the horrible room and went back the next day at 3 pm like suggested. Mistake, big mistake because i waiting almost 1hour for service; but THANK YOU TO ALEXANDER at the front desk, he was great; we got a room with ocean view; again a big thank you to him.
Restaurant à la carte are not the best; the Italian was gross; the Mexican was pretty good, the Japanese was .... Oh well couldn't tell you because we did not stay, water was leaking from the ceiling and on top of me; so when we went to see the girl; she did not do anything; did not suggest and even pretend to be nice. so we left; sorry I wont have dinner with an umbrella. We had another reservation ; the Spanish restaurant but we did not end up going. Some of the staff are super friendly; while other are just non existant. Wi-Fi is not the best in this resort; it works sometimes and not always stable. [Details]