Punta Cana

I would rate the stay as a whole 8/10 with a few minor points. Added to the weak points. The jet tub on the roof was not working. Eduardo was was a tremendous help in getting maintenance to try and fix it , but it looked very worn out . This is not a big deal , but it was part of the advertised package

This resort was excellent, very clean and tidy. Disappointed we didn't get the room we selected (we received 2 double beds for our honeymoon), however we did like the location and view of our balcony. Inconsistent with having the fridge restocked with water, but we made request to housekeeping through the app and they were always met. Room service was disappointing. We liked that we weren't at a party resort, however we did feel like the entertainment could have done a better job. Mostly older couples/groups 50 and we felt we were apart of the youngest at 34 years old. They really could have done a better job with the entertainment... if your 70 the entertainment is perfect. If they selected hit songs from the eras of the shows they did then it would have been much better. Over all a great resort and i would defiantly consider staying at another Riu... or this resort in 30 years. Friendly hardworking staff. Restaurant were so fantastic!

I spent the most wonderful week of my life at the Royalton Chic. I spent the extra for the Diamond Club and it did not disappoint The weather and resort were beautiful, the service from the staff was top knotch.

Note that we booked in Diamond Club and so used our butler to handle the restaurant reservations. Otherwise booking restaurants each day took some guests over an hour in line to setup. The hotel feels a bit dated, we stayed in March 2024 and in our room (diamond club) we had several issues: 1. Sliding Bathroom door was broken, it ended up locking a guest in for 30 min, after repairs, it would not close more than halfway without sticking to the floor. 2. Sliding Room partition did not work at all. It was entirely off the track so we could not partition off our room from the main area. 3. The TV's are partially broken with black lines over parts of the screen 4. Very humid in the room regardless of how AC was set. 5. Not enough spots to hang towels and bathing suits. Nothing seems to dry out at all even when hung properly. Every morning we put on cold, wet bathing suits. Overall the resort suffers the same issues as many others, Lots of seating is "reserved" by ghosts who put a towel down and then are not seen for hours. Frequently the resort ran out of clean beach towels so you couldn't reserve chairs or dry off properly. Food was fairly good but most fish, pork and beef were overcooked. Generally the burgers and chicken were the most reliably well cooked. Expect to do a lot of relaxing or socializing as the activities were limited. There is a mini golf course and one volleyball net is available. Diamond club included access to a "water park", but there are only 6 slides. The water park was close-by but offsite and after 2 hours our kids were done with it. There are also Kayaks and Hobi Cat's available and the wind was always favorable for the sailing. This is a fantastic place to go and decompress and soak up some sun while never having to worry about cooking or cleaning. But there are cheaper options for that type of vacation.

We would not return to the Fantasia. It was great for the children aged 8-13. The water park kept them busy. The staff at the hotel, were, for the most part not friendly & spoke very little English. Therefore it was hard for us to communicate with them if there was something we wanted. Medium “rare” steaks came to us medium “well.” Small example. Not a very friendly or helpful front desk staff. They are the frontline & when you bring 9 people to the resort you expect a more friendly welcome. Beach was ok. Need a train to get there, which is fine. Except if you have mobility issues, it's almost impossible to climb the step into the seat. The a la carte restaurants had good & efficient staff & the food was very good at the El Paradiso.

We have been to Punta Cana the last 5 years and tried various Resorts. Majestic Colonial was our choice and just got home 4 days ago. I have already booked the Majestic Colonial for this November. The entertainment, room, property and staff are outstanding. Doesn't matter the resort you choose in the area, you will get the same weather and drinks. Majestic cannot be beat for the food and service. We will only go to this Resort from here on in. Food is important and service. They go above and beyond and have awesome shows and entertainment daily. Can only say amazing trip.

Our location was amazing at the beach. The 2 palm grill should not be club restaurant for breakfast & lunch as it's the only place to eat at the beach. The beach grill has no where to sit and eat it unless in your beach chair. . Beach way nicer at dreams flora and further up. Therefore itself is beautiful, gardens ect. The restaurants are nice & have great food, especially Mexican and Asian. The pools are very nice and nicely lit at night. But we did not go in as we are beach people. It does have a pool swim up bar. The resort is quite small so if mobility issues would be great, but for exploring found it a little small, but beautiful. We booked snorkeling from the beach which was fun. Did not do anything with vibes as they are more expensive. Checkin was great, lady we had was fantastic. Checkout not so much. Bunch of men working. We were waiting for the complimentary rom to change and seemed very disorganized, and didn't seem to care we had a bus to catch. I found the lobby bartenders much friendlier than the morning pool bartenders. Afternoon guy at the pool was alot happier. The coffee spot was fantastic! Enjoyed the air conditioning and cold coffee in the afternoon. Was so muggy. Lol I had one night our air conditioning did not work well. It got very hot. They did fix it the next day. Thank God.

Wow what vacation! It was amazing! The resort is beautiful, pools fantastic, beaches out of this world.. and finally the restaurants were off the charts so good. Finally i want to thank Bergeron travel, specifically Kiki Stedman , she took care of everything to ensure our vacation was well organized and all of our pre-vacation requirements were satisfied. To all the staff and management at Bavaro thanks and finally Kiki thanks so much..

Overall, we had a great time at Serenade. The staff were all exceptionally friendly and helpful - when we had an issue with our door, we caught one of the hospitality staff in the hallway who immediately dropped what he was doing to find a maintenance staff member who arrived in minutes to work on the issue (our door was not locking and when we tried to pull it to engage the lock, the handle popped out - the maintenance staffer replaced the handle and it worked at the time, but the lock stopped working again later. This was towards the end of the trip and we never felt unsafe based on our room location, so we didn't push the issue, but something to pay attention to if you decide to visit - we'd still go back!) The food was generally good - lots of options at the buffet and the a la cartes we tried were mostly good. The teppanyaki grill had delicious food but not too much of the 'show' you might expect from this experience. The Italian was very tasty, and the Japanese concept was ok. The Mediterranean was entirely skippable - do not recommend! They release a la carte reservations 3 days in advance through their app, so you can't really get into one until close to the middle of your trip as everything is booked ahead which was disappointing. Like many resorts, pool/beach chairs go quickly and you have to be up and out early to snag the best spots with umbrellas. We preferred the back pool away from the waterslides as we didn't travel with children, though families were spending time all over and travelling between both pools and the sea easily. Not too much poolside selling (the occasional pitch for the spa or excursions, about 1-2/day), and easy access to the swim-up bar. We spent one day at the beach and the resort had security patrolling to ensure the salespeople respected guest boundaries, which was really great. The entertainment had a lot of room for improvement - the in-house team worked really hard, but it was clear there was a gap in skills and investment into the costumes/tech. They brought in an outside team of circus-type performers one night who were incredible. The shows happen inside an auditorium and there were always plenty of seats so you didn't need to go early to get a spot like at some other resorts. The resort is smoker-friendly, but we didn't find it too bad as non-smokers. The cocktails were hit or miss - many of them weirdly contained milk which washed out the flavour of any of the fruits or liquors. They were also made differently depending on which bar/server was preparing them. The lobby bar staff were incredibly sweet and remembered us throughout the week as we'd spend time there before/after dinner most evenings. Overall, we enjoyed our stay.

Hotel was clean, well maintained. Housekeeping was great. Food was good at all buffets, sit down restaurants were great! Our Buttler at Impressive premium, Ernstco was great, very helpful.