Punta Cana

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Best hotels in Punta Cana, based on:
#1 Excellence El Carmen
#1 Excellence El Carmen
Punta Cana
Dominican Republic
37 reviews
Great week at Excellence El Carmen
We stayed at EEC from Oct. 12 to Oct. 19, 2019 and loved it. It was to celebrate our Anniversary. We usually go to ERC but after 4 times with almost no beach access due to tons of Seaweed we decided to try a different destination. We were hoping for a nice beach but still wanted to stay at an Excellence resort. We chose EEC mostly because of the layout of the Swim out rooms. We upgraded to the Excellence club to mostly be closer to the beach. We had nice ameneties and some nice inclusions (spa water treatment) but all rooms are close to the beach. Maybe a 30 seconds difference lolll so no worries if that's what you want. We were spoiled by a glorious beach, no seaweeed whatsoever. The ocean was fun, a bit bossy we called it. Nice big waves to enjoy but not dangerous. A very strong point (great surprise), only a few resorts in that area. So nice and relaxing to walk on a 5 Km long beach with only a few people from time to time, compared to the Bavaro beach where it feels like a very busy highway... Shows were hit and miss. Cirque, fire show and Burlesque were great, the others were OK. The resort in itself is well maintained, clean and the rooms are big, so pretty and very clean too. Great service everywhere, great food, we found the staff were all happy, smiling and happy to help. We had the beach dinner, it was again perfect. We both chose the Dominican Passion as our menu, great meal. we asked for Rosé Bubbly instead of the white, no problem. No mosquitoe problem for us. we Highly recommend it. We went twice to the spa, the water treatment included in the Excellence club package and another time for a couple's massage and water treatment again. This too was well worth it! Great place for couples and/or singles looking to relax and just socialize... Singles looking for "action" try Breathless resort instead :-) Overall, great stay, we highly recommend it!
#2 Chic Punta Cana
#2 Chic Punta Cana
Punta Cana
Dominican Republic
122 reviews
Not recomanded
In general, the hotel stuff was smily, great and very hard working - until my last day. The last day most of them that were running to serve me and get the sure tip, didn't even say hi to me. I was told by local friends that live in Canada that something like that could happen but was not prepared into what extent so that I wasn't offer the drink nor had the lunch table served as usually. The stuff assumed that the guest run out of the tip money on the last day. The building is poorly maintained and wouldn't call it 5 star but rather barely 4. Public washrooms smell very bad. The food was great but the floor in the buffet was so greasy and slippery that one had to walk like on the ice. Some od personel serving the food would deep the thumb Into my soup. The coffee cups had black, dirty circle inside and some personnels clothing was visible dirty. The phone plugged into the wall outlet couldn't charge fully even in 8 hours. Every other outlet is not working whatsoever. Minibar bottle dispensers weren‘t working either. The washrooms in the room doesn't have the door! The beach doesn't have safety markers for the swimmers. Most of the personnel is barely speaking English and doesn't seem to care much about that. Anything that wasn't on the menu or pointed with the finger, was not understood. BUT for those who are not picky on this, other things were ok such as the entertainment, beach amethysts etc.

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