Royalton Chic Punta Cana

Overall very nice location, food / restaurants were very good.
The buildings / rooms are getting dated. Chipping paint and even mold in ceiling areas ( outdoor bathroom areas ) was noticeable.

Had a great week * definitely helped that the weather was great. [Details]

I spent the most wonderful week of my life at the Royalton Chic. I spent the extra for the Diamond Club and it did not disappoint The weather and resort were beautiful, the service from the staff was top knotch. [Details]

Amazing hospitality, smaller resort so great staff to client ration. Not much waiting for anything. [Details]

Great food. Great room. Nicest employees. Lots to do.
Music much too loud in sports bar. [Details]

Our overall experience was quite enjoyable. The resort was very clean and the wait staff were very attentive and pleasant. Our butler provided an incredible experience and took care of all our vacation needs. We would come back again. [Details]

This was absolutely the worst trip we have ever been on. We reserved a room paid for it prior and then we look at a wall and and hole were they bring the room service out of. Moved three times.. hospitality was awful. We were asked to pick a bottle of liquor, we never got it. When checking out no one helped us bring our things and our ride never came to get to the airport. Besides the weather being so hot I wouldn't recommend this to my worst enemy. [Details]

My experience at this hotel was ok.
I expected something better for the price. [Details]

The staff were excellent across the board, with some shout outs to Yudy, Jany, Rose, Raldy, Yulia and the evening entertainment and party vibe was good. Rooms were a little run down and missing basic amenities like slippers, robes and outside handles on the balcony door. A/C had to be turned down to 15C to cool the room. The food was mediocre- Sushi and Italian were both pretty good and Indian (just the samosas and Vindaloo) was decent. Buffets were poor and the Steakhouse was very poor. It's still a good party place with strong drinks if you're a tipper but several levels below an Excellence or Secrets and even below a Catalonia, especially for food. Expected more for an autograph collection hotel. [Details]

Hi, the resort was ok but not worth the price. We've travelled all over the world on cruises and land tours and stayed at many all inclusives... the price paid was more than all other trips. Considering what is offered it was not worth it. For example, the resort doesn't have many activities - not even a ping pong table for rainy days, only 2 pool tables inside the small sports bar. The nightly shows were lame with the same music every night and everything shut down at 11pm sharp in the show area. No water activities even though there's a "water sports" hut on the beach. Not enough beach loungers as everyone - if you don't go down at 7am you're out of luck for a lounger beach or pool side. Not a lush property as far as gardens. The food, esp the buffet, was ok and not many choices for a la carte - not even a Japanese restaurant. My meal at the Italian restaurant was supposed to be Chicken Florentine with spinach - seemed I got a frozen, breaded chicken cutlet with NO spinach and NO wine sauce... was awful. The rooms were very plain and had no solid bathroom door, just a glass door to toilet and shower - very bizarre. Rooms need a refresh, the AC barely cooled the room, no hot water on last day of stay, nowhere to hang towels and toiletry bags, just not worth the money. We've stayed at really nice hotels for MUCH less money... overall, a very boring resort. Unless you're in your 20-30s and only care about drinking all day then we would not recommend this resort. [Details]

Belles chambres propres! [Details]

The place is amazing, nice weather, beautiful staff, delicious food, rooms gorgeous, its a paradise in the Caribbean.

We want to say thank you to emmanuel at frontdesk, Ibelka also Juan carlos from fitness [Details]

We have just returned from our second visit to chic punta cana.

We enjoyed our stay. Great group of guests who loved to dance. Great shows and fantastic animation team. [Details]

our room 1107 was fantastic our butler Johan was the best we ever had and we had a few the waitresses and all people were above and beyond aw awesome the grounds restaurants were great
nothing i can say was bad
will fore sure be back [Details]

The Royalton Chic is a beautiful resort with warm, friendly, helpful staff. They had just opened post Covid only 5 days prior to our arrival and did an exceptional job. A few minor glitches but considering they had just opened, understandable.
Pool, lobby, walkways bathroom were always clean.
The food was good, buffet exceptional. The steak house was hard to get into but otherwise
the other restaurants were good.
I wish I had gotten the name of who appeared to manage the buffet and we saw him in the other dining place, he was fantastic!!!! [Details]

Amazing in all aspects !!! [Details]

Overall - we loved the size of the resort and the service we received. The staff was amazing and make your holiday truly memorable. [Details]

Decided on four days notice I wanted to go south and Punta Cana was the warmest with the best value. Chose Chic because the reviews and it being a modern resort. I was worried it was trying to be more style than substance but after spending a week there I would say it has both. I loved the main pool for temperature and depth. Loved walking the beach. Everything was better that expected and I would have no hesitation going back. [Details]

The staff is so friendly and helpful! The beach was pretty good, staff did a good job at trying to keep the seaweed cleared. Food was good! [Details]

The staff at the resort are very friendly and helpful and the resort itself is very clean and beautiful. Different Entertainment every evening and the beach and pools are beautiful. Restaurants are delicious with great service. I strongly recommend though when visiting this resort to have American money or Dominican pesos with you because the bank machines rarely have money. Overall it was the best vacation I have had and will definitely be returning. [Details]

My Experience at this hotel was disappointing, my husband and I were expecting a 5 Star Hotel, what we got was more of a 4 Star Hotel.

Let's start by saying that we booked The Junior Suite, that means that you will be put at the very end of the resort, away from everything else, when we complained about this, and even offered to pay for an upgrade, they were not quick in wanting to help us.

The Restaurants are hard to get into, they tell you that you do not need to mare reservations, what they fail to tell you is that they give Priority to those guests under Diamond Club, they are allowed to make reservations, so therefore, you can sometimes get to a restaurant and have them tell you that it's full.

I would not recommend this resort if you enjoy good food. [Details]

CHIC punta cana is our favorite resort. it was our third visit and it wont be our last. [Details]

This hotel is a true 5 star resort. My wife and I love this place. The food is delicious, the staff is friendly, polite and will go out of their way to please you.
The rooms are spacious and pristine clean. The entertainment is fun. The pools are amazing, the beach is very nice (the best in Punta Cana!)
We will definitely go back [Details]

This hotel is great. It has everything you will love : delicious food, amazing service, the most incredible staff and management, lively entertainment, wonderful and pristine amenities and the list goes on. I highly recommend this Resort. We will go back again for sure. [Details]

Once again, it was just magically amazing!!!!

Wilkin Galan, main star of the resort (as always)...any problems you may have, please go see him...Mr Galan Manager of Guest Services...he is always ready to make your problem (if any) disappear!!!

Diamond Club Manager: Mario 'El Baron'...Thank you for always making sure that the Diamond Club department is impeccable.

Diamond Club: Mr G. my buttler....Excellente!

Diamond Club Housekeeping: Providencia Jean… Mi hermosa Preciosa
Angel...MY ROOM ALWAYS SUPER
CLEAN!!!!
You are awesome!!!
Diamond Beach: My Chef Livio...Caliente Amazing
Dyanna: WOW WOW WOW always had my drink
ready..gracias amiga
****thank you for always making me laugh****

Room division manager: Paola Laguna: Your kindness and smile made me feel right at home. Every day, You always made sure that I was happy with everything WOW. Thank you so much!!!

Resident Manager: I want to welcome Javier Montecon to the Chic team.
I can already say that he is very attentive to the guests and employees. A shining year ahead for you my dear!!

Thank you Chic team for everything: Once again you've impressed me with your outstanding service. SEE YOU SOON MY FRIENDS! [Details]

How can I picture enjoyment of the relax time i had?
You have to be there and experience, to see nature beauty and warm hospitality. [Details]

Issues started from the moment we checked in... we paid extra to secure our specific room. As did our traveling partners. Both rooms were occupied on arrival and we were given less desirable rooms. We spoke to the manager the next day as he was not there when we arrived in the evening. He was the master of defection, nothing was their fault it was their reservation centre. He promised a refund of our additional room selection fee... still no refund received.
The resort was mediocre at best... I will not be returning to this resort. [Details]

we had a wonderful time. the only draw back was the time share guys. they were a bit of a nuisance. we loved everything else about this resort [Details]

Loved this resort! [Details]

The staff is amazing.
The food is delicious. Buffet is the best in Punta Cana and the a la carte restaurants offer gourmet meals .
The entertainment is fun and high quality.
The amenities are convenient , pristine clean and very modern.
All rooms are gorgeous.
Butler service is great and professional.
Management staff are everywhere as if they are hosting you in their own home.
There is no better resort. We have travelled everywhere in the Caribbean and CHIC is the best. [Details]

In general, the hotel stuff was smily, great and very hard working - until my last day. The last day most of them that were running to serve me and get the sure tip, didn't even say hi to me. I was told by local friends that live in Canada that something like that could happen but was not prepared into what extent so that I wasn't offer the drink nor had the lunch table served as usually. The stuff assumed that the guest run out of the tip money on the last day.
The building is poorly maintained and wouldn't call it 5 star but rather barely 4. Public washrooms smell very bad. The food was great but the floor in the buffet was so greasy and slippery that one had to walk like on the ice.
Some od personel serving the food would deep the thumb Into my soup. The coffee cups had black, dirty circle inside and some personnels clothing was visible dirty.
The phone plugged into the wall outlet couldn't charge fully even in 8 hours. Every other outlet is not working whatsoever. Minibar bottle dispensers weren‘t working either.
The washrooms in the room doesn't have the door!
The beach doesn't have safety markers for the swimmers. Most of the personnel is barely speaking English and doesn't seem to care much about that. Anything that wasn't on the menu or pointed with the finger, was not understood.
BUT for those who are not picky on this, other things were ok such as the entertainment, beach amethysts etc. [Details]