Majestic Colonial Punta Cana

We went for our honeymoon and it was a great experience. The hotel was lovely as was the staff. I enjoyed that there was plenty of space to sit and hang out outside the room. And multiple food options. I do wish the night entertainment started earlier, but otherwise no complaints [Details]

We loved the hotel. We absolutely enjoyed our stay. They even made up our room to say honeymooners on it. It was quite cute. They put us on the quiet side of the hotel which was really much appreciated.

The only thing we didn't like are the hours for the buffet at the beach. The hours on the sign wasn't the hours of the buffet. One time we went there at 10:30am. The sign said they will be open at 10:30am but apparently they are closed. So we had to wait an hour for them to open. [Details]

Over all experience was very nice Great team [Details]

As far as daily care of our room? EXCELLENT, Carlos was amazing, attentive and giving and eager to please.
The hotel is aging ,and improvements seem to be needed!
Mattress, King Sz, was very soft, sink hole in middle.
A few other amenities in our room needed to be addressed in order for us the feel better about our stay and were fixed upon our request. But, that being said, ultimately we should not have had to address them, we should have walked into a more updated space. We left a few other issues with the room unaddressed because we didnt want to complain any further and just enjoy the rest of our stay. But had these things been fixed prior to arriving? I wouldn't be writitng this review. It would have made the room and visit much more appealing. You pay a decent price for something. you expect a litttle better i guess. [Details]

We did enjoy our stay - we were in a swim up room in the adults only. The problem is that there is no step down into the pool. We had a room right near the theatre and it was really loud. DO NOT GO IN MARCH BREAK - it is overrun with students - busloads of them - they take over everything - their manners and thoughts for other people are non existent - in the adults only there is a club lounge where there is usually wine and spirits this was taken away as the students were just taking the bottles they really spoiled our vacation and I would not return to the Majestic again during March break because of this the hotel and staff are fantastic and I could not fault them. The security were really not able to handle the matter. The students were running around till 4am singing - jumping in pools outside our room it was terrible - I am sure any other time it would be fine we would like to say our Butler Francesco was wonderful as was the lady who cleaned our room Luz Maria and in the Buffet Orquidea Chat really great and the Maitre D at the Gourmet [Details]

Check in was a slow process. Room was ok, but had to bring in beds. AC had a hard time keeping the room cool. Room cleaning service did not come one day and had to chase down toilet paper and clean towels. Beach towel service ran out of towels a few times. [Details]

Overall my Mom and I enjoyed our stay at the Majestic Colonial hotel. The hotel and the grounds were beautiful and the staff was helpful and friendly. The food was the biggest disappointment for us. The two a la carte restaurants were very good but otherwise the food quality was not consistent elsewhere especially in the buffet restaurants.
We found the nightly theatre entertainment to be mediocre and the sound system was not great.
The location of our room was near stairs and an elevator and it was very noisy in the middle of the night.
We wanted to mention one staff member in particular. Our housekeeper, Clara Diaz, was exceptional. Besides making sure our room was cleaned well every day she went out of her way to make sure we had everything we needed. She made us feel very welcome by surprising us with things like balloons in our room. [Details]

An incredibly pristine hotel with beautiful pools and beach access. Staff are attentive and work very hard throughout the day. Restaurants are great too! [Details]

First visited Nov 2019 pre Covid. Were upgraded to Colonial Club which was very nice.
This time, we booked Colonial Club for 2 weeks. Upon arrival were informed due to a"technical difficulty " we would have to stay in the family side for 2 nights. We were given a small roomcredit.and signed a Do not disclose. Our butler Yulian moved us on the Thursday. We knew the new rooms in building 3 would be noisy facing the swim up rooms.
Added to this noise was the arrival of many young adults on Spring break and housed in the adults only buildings. 18 is the age there. Then sound sleep was a faint memory. They howled and partied all night. Usupervised young adults and unlimited alchol don't mix. When a complaint was made to Yulian he said" young adults acting crazy, sleepless in your room". In other words they had more rights then we did. So that was the last we saw or heard from Yulian until 2 days before our departure date and then an email asking what time we would like our suitcases picked up.
Yulian actually put each us (2 couples) in the wrong rooms according to the computer so when 1 wanted to use their room credit giving the room/name they were in, they received a phone call basically accusing them of trying to commit fraud.
The food was cold. The staff in the buffet slow to serve as they appeared to be short staffed.
The water was hot. The drinks were good. The resort was clean but unfortunately we will not be back. [Details]

We just returned from a great week of fantastic fun, sun, sand, and food at the Colonial. This was our first trip to Punta Cana and we were not dissapointed with our choice of this beautiful hotel. With an exception of a couple issues we were treated like family by the friendly hard working staff here. We stayed on the adult only club side and loved it. We have never had Butler service on a vacation before so we were a bit unsure of this perk but Javier was awesome, and would try and accommodate your requests, answer any questions you may have, and just ensure you were having the best worry free vacation ever. The club perks are certainly worth the extra dollars. The hotel is well maintained and they keep the grounds immaculate. From check in to check out you will be wanting to come back again and again to relax and enjoy this beautiful resort. There is so much to do(beach, pools, casino,
shows, disco club, kids Waterpark, etc.) , and so many excursions you can try in the area. Or just hang out, relax and soak in the warm Dominican sun and hospitality. The staff are very attentive and quickly take care of any issues you may have while staying there. The buffet was good, lots to eat and lots of choices. We absolutely loved the Japanese(Ma Suri) restaurant, so tasty, and so entertaining. We ate breakfast every day at Le Gourmet and had dinner there a couple of nights also. The staff there are awesome. Bertonio our waiter treated us like family and even arranged a special decorated table for one of our traveling companions birthday! [Details]

We enjoyed our time here. The weather wasn't great but I think we caught a bad week.
Our rooms were ok. The beds were comfy but kind of gross. There is one non fitted sheet that separates you from an old gross mattress. There was mosquitos in our room, and now we're pretty sure my wife has zika. The fancy tub in there doesn't look as if it's been cleaned very well either.
I found the staff to be either very friendly and accommodating or rude and ignorant. Especially when you speak English. Sometimes it felt like they loved Spanish speaking people and almost just flat out disliked us.
The food was good. None of us got sick. The restaurants were hit and miss, one night if would feel like you were in an actual restaurant and the next it was a disorganized disaster.
The pool and beach were nice. Hard to get a chair by the pool. Which turns into people saving chairs with towels and creates a bit of tension. Oh and you can't lose your towel cards or it's a $25 dollar fee.
Like I said we enjoyed our time here I just wasn't that impressed. [Details]

The hotel promisses more that it can hold. In a 5* Resort I do not expect to be forded to occupy a lounger at the beach at 5am in the morning in order to get a lounger, what we never had.
As the hotel seemed to be overbooked, the service was somethimes poor. Nice and friendly staff but forget almonst everything we asked for in a minute. They seemed to be overwhelmed. [Details]

I was very impressed with the hotel and especially the staff. Everyone was very helpful and went out of their way to make sure you had everything you wanted. It was very clean throughout the whole place, the rooms were spacious and comfortable. [Details]

Overall good experience. The people make the difference. Always friendly and cheerful. The resort is very clean. [Details]

We enjoyed a wonderful quiet vacation. Lots to do, great people however no loud crazy chaos [Details]

This resort is beautiful, clean, well laid out and easy access to restaurants, bars and pools. We booked the adult side as my husband and I were celebrating our wedding anniversary. We spend our time both on the adult side and the family side. Both are great with music and activities. There are bars all over the resort, you dont need to walk very far to get a drink.
Check in was easy, quick and because we had colonial club access we were treated to drinks/snacks on arrival. Absolutely, recommend Colonial Club access. Our butler Jose was amazing, he was available whenever we had questions, offered suggestions and all made all our a la carte reservations.
Rooms were clean, well laid out, big shower and bathroom area.
We definitely plan on returning.
Thank you for an amazing vacation. [Details]

We had an amazing week here! Everything was clean, staff was very friendly and accommodating and the food was great! [Details]

It was like being home and serving yourself. Food always cold or not cooked right. Beer machine broke the whole trip. Could go on forever. Had to clean our own tables at poolside. VIP is just a waste of money. Never seen butler once [Details]

The resort and beach were wonderful! [Details]

The resort is beautiful, the grounds are very well kept and very clean.
The biggest complaint is about the Colonial Club check in process. No reason it should take over 2 hours to check in! After a day of travel, we just wanted to get to our room and relax, but there seemed to be a shortage of butlers needed to escort guests to their rooms.
The food was a little disappointing for a 5 star resort. The buffet was just okay, the Japanese restaurant was excellent, the Steakhouse was good, but the Mexican and Seafood restaurants were terrible. We could not get a reservation at the French restaurant.
We received 2 rounds of golf with the Colonial Club room and it was great. [Details]

We have just returned from a seven night stay in the Club at the Majestic Colonial in Punta Cana.
We flew direct from Toronto, Canada. Everything was organized and paid for when booking including private transfers to and from the resort which made the entire trip so easy. Our agent recommended this resort and took care of every detail.
My husband and I were travelling with our 18 year old daughter. We were wanting pure relaxation and the Majestic Colonial Club was perfect.
You can't find a more beautiful beach. The blue water and white sand stretches for miles. The Club provided us with Rubican, our butler. He was available to look after anything we needed. Reservations, Birthday decorations, checking out, etc.
Our room was spacious, very clean and quiet and the beds were very comfortable. We were surprised how little time we spent in our room. It was far too beautiful outside!
The Spa experience is world class. We started our holiday with the Majestic Combination Massage and enjoyed it so much we went back on our last morning for a repeat!
For a large all-inclusive resort the food was excellent.
So many restaurants, buffets and room service. The fresh fruit and vegetables were plentiful.
The music and the Dominican people created a very fun evening atmosphere. We danced every night!
We are already planning our return trip for 2023! [Details]

Overall a good holiday. Clean, friendly, felt Covid safe. All employees masked at all times (inside and outside). Food acceptable to very good. [Details]

Beautiful surroundings. Grounds immaculately maintained. All restaurants excellent. Staff friendly and helpful. Beach and pool fantastic. Room was very clean but always damp. Sheets and blankets felt damp. Room could use renovation. Bathroom too open, no privacy. [Details]

the resort was beautiful, the food was great and the staff were the nicest. [Details]

Stayed Jan. 26/20 to Feb 9/20, exact dates as our stay in 2016. Very popular resort for Canadians who return yearly. Once again, we upgraded to the Colonel Club. We felt it was well worth the additional cost. Separate check in, lounge, designated location on beach, pool, etc. Our butler, Alexander who was very attentive to our needs.

Cannot say enough regarding the excellent service. Staff very attentive, warm and welcoming. From Candido's smiling face at the buffet, to Cedona at the Steak house. Knew both from previous visits. Hats off to Luis our waiter at the beach for my Caesars, Euclides at the pool for his kindness and Junior, the pool concierge who visited us regularly to see if we needed anything.

Immaculate resort. Fun for all ages. Weekly beach party continues to be a success. Always knew what was happening as activities listed throughout the resort.

Food good and plentiful. Steak house amazing. Mexican good. Did not go to other restaurants as happy with the buffet.

All buildings have elevators and a completely covered walkway from rooms to beach, pool, front lobby, etc.

Beautiful pool section for toddlers and young children located at the front of the resort.

Beach is beautiful. No seaweeds. Large pool with quiet areas and active spots run by the fabulous activity team. Foam party twice a week.
No issues with room. Lots of hot water.

The circus was the best of the nightly entertainment with the Michael Jackson show next. Music and dancing proceeded the nightly show. Also have a piano bar in the main lobby.

Only used our room to sleep and change for dinner. Stayed in room 3330. Great view. [Details]

My Husband and I went there for my Birthday celebration. Our Butler's name was Felix. Felix was very sweet and kind. Whenever he saw us, he would ask how things were going.
The bed was too hard and I was surprised they did not have any bed toppers to help for that. [Details]

Everything was great from the moment we got there the staff was super friendly. Thanks Edwin for all your help and thanks Felipe for all the crazy drinks. The food was really good unless we slept in to late and caught the tail end of breakfast but all in all it was one of the best trips of my life so far. [Details]

I spent 7 glorious days at this location and I fell in love with the place right away. The only little hiccup we had was that checkin wasn't until 3pm and we arrived around 1230-1ish. We changed in the bathroom and left our bags with the bell boys. We came back at 3pm and our room still wasn't ready, but everyone else that had shown up at the same time as us and after already had their rooms. When we finally got our room all I can say is that it was definitely worth the wait.
The people at this resort were very friendly and willing to help answer any questions you may have. Food was amazing and man did they ever create a feast for the new year's bash. This place was clean and well taken care of. I would highly recommend it to everyone and I'm actually considering going back in March. [Details]

My husband & I travelled to Majestic Colonial in early November. We were not disappointed in our choice. [Details]

Loved the hotel public and landscaping
Very amazing. The Colonial Club was worth it with light breakfast and lunch and access to the "river" pool. Unfortunately there were also some very drunk and obnoxious people at the river and Management said they could not do anything.
Service was excellent with very friendly people. [Details]