Grand Memories Splash

4.004.004.004.004.00
Grand Memories Splash
#22 of 98 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
4.00 based on 33 reviews
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, Barrie, ON
2020-02-28
This resort is so perfect for kids! We travelled with our 3 and they had a great time. All of the staff were wonderful, from the servers, the front desk, bartenders, cleaning crew and especially the vibe team! Specifically Galendy and her crew always made sure our family was having fun and involved. Thank you for helping make our vacation so memorable. The Splash park was amazing!! [Details]
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The strong points
The vibe team, cleaning staff and buffet servers.
The weak points
The only thing I didn't love was that people could smoke wherever they wanted. Maybe having smoking areas would be better?

2nd trip to this resort

, Hamilton, ON
2020-02-27
Great resort especially for families. They have two pools, and water park.Had a great experience with Resturant staff,bar,water park, and entertainment staff. Always lots of food choices at buffet, and all three a la carte were good. Resort is very clean, beautiful and updated. [Details]
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The weak points
Rooms close to social club will experience loud music 8pm to around 10pm. Could be struggle for young children to sleep. Seating for a la carte can be frustrating on higher guest days. Without diamond club during these days, be in line before they open.

Grand memories

, Beaver Bank, NS
2020-02-15
Very good service, clean rooms, cold AC, wonderful water park, pools and beach was amazing!! [Details]
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The weak points
Did not enjoy the venders by the pools and social area, very annoying!! Had to be firm and say no!

Our third visit

, Dartmouth, NS
2020-02-09
Great family friendly resort - you'd be hard pressed to find another hotel at this price point with as many amenities and friendly staff with a feeling of safety. [Details]
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The strong points
- friendly and helpful staff - water park has great slides for all ages - peacocks roaming the grounds is fun for the kids - diamond club pool had lots of chairs available without needing to save them
The weak points
- diamond club is overrated, wouldn't recommend as premium drinks are not available to every bar - not many gluten free options - beach chairs near impossible to find if you didn't go at first light - social schedules changed often without notice
Certified

Should have spent my money elsewhere

, Laval, QC
2019-08-27
The service is really not worth your buck... Came here for 2 weeks and was ready to leave after the first full day...

If your industry relies on tourism, you need to take a serious look in the mirror and start training your employees adequately....

Overall, beside the waterpark, it's lifeguards and the Vibe team I wouldn't rate this passed a 3 star

Just came out of Under the Sea restaurant, ordered a squid entree, they came hard as a rock, borderline burned, the oil used to fry them must have been at least 2 days old...

The tuna tartar was a dump of tuna with lime on it, ordered the surf and turf as a main course, asked for well done, got a pink chewy piece of meat with dry shrimps and dry salmon...

First day, my daughter got a dress stolen from her while at the waterpark... When we went to report the issue to the reception... One clerk told me to act as if she was not there and speak to her colleague, when I did, she laughed at me & my crying daughter and pointed me to the lost and stolen desk .. No eye contact no empathy no nothing...

Employees speak to you as they d speak among themselves, lack of warmness, care... For the amount of money spent I for sure didn't feel welcome here unless I was dealt with the guest room manager Estafini, God Bless her....

I have been to Fantasia Bahia principe and it s night and day with this dump....

I really hope you bring some serious upgrades not only to your infrastructures but your employees overall... You are starting to take tourists for granted and it shows in the terrible quality of service provided to your guests... I would Never recommend this place at the price you charged me, my daughter and fiancee for 2 weeks... Over 7k...

I wouldn't even come back for free

Punta Cana must have better places to throw money at....

A very disappointed guest leaving this review while still on site and trip not finished...

Been to Mexico, Jamaica, Antigua, Dominicans are by Far the worst hosts and no sense of courtesy [Details]
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The strong points
Waterpark fun Waterpark lifeguards Vibe team Mexican cantina
The weak points
Service Courtesy Language Attitude Lack of trained employees Management is acting like bandaids for all the issues listed

Awesome hotel and service

, Vaughan, ON
2019-06-26
We are staying at the hotel for two weeks! So far our experience is amazing. The rooms are clean everyday, the staff are very friendly. Ramon has been taking care of us since we've come. He saves us seats under the umbrella everyday and always has a smile on his face!!! He is amazing! Food is great with a la care restaurants. Shows are great to see at night, definitely will be back again. [Details]
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The strong points
Clean rooms everyday. Staff and entertainment team very friendly especially Ramon. Food is great Everything is awesome

Grand memories splash

, Toronto, ON
2019-03-26
Great resort lots to do went with 2 kids enjoyed the water park the ocean was a little rough food lots of places to eat just wish water park was opened a little later nice to have a trolly to take you around the resort cause it's a big place
Sunwing horrible plane ride experience to Punta Cana was very rough ride back sat on the runway over an hour with no ac [Details]
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The strong points
Pools
The weak points
Peacocks can't get good sleep water park closed too early not enough seats at the ocean
Certified

Just ok resort!

, Baie Ste Anne, NB
2019-03-11
Punta Cana has amazing beaches! our stay overall was just ok. We had purchased the Diamond Club package and it's not really worth it! We were booked for a Kids free room but didn't get it and when I went back to the DC lobby they said it might say that on the sheet but that's not the room i was booked for. There was a pawn next to our building and we had peacocks scream all night...not exaggerating. I was talking to another lady in our building and she had to go buy ear plugs. DC members had access to a private part of the beachand we would go put towels on our chairs at 7am but the representatives would give them away, you are only allowed 30 minutes to hold them. The food was really good but the service was not...we had to ask for water/drinks at every meal and sometimes would be almost done eating before getting it. I ran out of kleenex the first night in our room and it was never replaced. They never cleaned my coffee pot and some days I had no coffee to make, had to call for some. [Details]
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The strong points
Food was good and beautiful beaches.
The weak points
Service not good!
Certified

Best experience ever

, Edmonton, AB
2019-01-30
This is by far the best hotel we have stayed at.
They exided our expectation. Best food ever. Best service. [Details]
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The strong points
Overall 110% satisfied. Best hotel ever. Excellent staff.
The weak points
Not a direct flight on our way back. Suppositly only have to stop for fuel. But we stop for fuel for over an hr. Whick makes the flight back an extra hr and half.
Certified

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