Bahia Principe Grand Aquamarine

We all had an amazing time! Amazing staff! Buffet was delicious! [Details]

It was very nice staying there food good service is good and hotel is good [Details]

We expected a bit more from this resort given the reviews, but were ultimately underwhelmed over all.
Pros: The resort itself was nice, well kept, and generally accessible for people with mobility issues. The beach was lovely and clean, but was a bit cramped and had lots of vendors walking around. The shuttle service was a nice, consistent touch. The a la carte restaurants were generally quite good, but you had to make a reservation way in advance on the app to get a spot.
Cons: The resort was generally somewhat disorganized, the food was mediocre, entertainment non-existent, and the service was pretty inconsistent. The customer service staff were nice, but we would have liked to have more of the resort features explained to us upon arrival (where we could go and not go, activities etc). Generally staff other than a few people were pretty disengaged most of the time. We also found that our room wasn't cleaned consistently unless we asked and tipped (particularly if we needed extra TP, towels, floor swept, garbage changed - you can't flush TP down the toilet). The room was very dated and bed was hard, but we made the most of it. The buffet was very mediocre at the hotel as well as the beach (food was cold and often not replenished, there wasn't much variety, there was one spoon/tong for multiple dishes of food, had to wait a long time and tip for hot food like meat or eggs, tables often missing cutlery, staff kind of disorganized with a lot of people just wandering around). The entertainment was generally non existent - mostly dancing every night, no shows. They had games by the pool, but seemed to cancel other activities that people may have been interested in (e.g. rum pairing/tasting). Also ended up having stomach issues by the second day (didn't drink the water and travel regularly), and was eaten alive by mosquitos and sand fleas. A few people on our flight said the same thing, and some ended up switching resorts. It seemed more effort and money was put into the neighbouring Ambar than the other resorts. Would not say this is a 4.5-5 star, probably a 3.5. [Details]

We had a very nice time at the Aquamarine. The staff was very helpful and friendly always say hello and wanting to help. The food was good buffet is a bit small but good for breakfast and lunch. The al la Carte meals were very good, we had the Portifino Italian meat steak house the Hibachi grill and Brazilian steakhouse. The grounds were nice and well taken care of. The down fall is the resort needs some updating, our room was clean but older, the mattress was not to good. We had to switch rooms after the first night as we were in building 85 which is by the parking lot of the neighboring resorts staff. Was very loud and lots of beeping throughout the night. [Details]

Beach area to small . sitting on top of each other. and is quite a little walk to the beach , but they do have carts for transportation , which was nice
Other than that the resort was great , [Details]

Excellent experience with this hotel. Check-in/check-out smooth. Rooms clean and comfortable. Resort grounds well maintained and clean. Restaurants/bars/entertainment excellent. Staff friendly and courteous. Transfer to and from airport smooth and comfortable. [Details]

Wonderful vacation spot in the Dominican. Would highly recommend to others. [Details]

My wife and I was looking for a place to rest and recover. We picked Aquamarine as it was an adult only resort. It was a great resort, with friendly staff from the entertainment to the waiters and waitresses. It was about 5-10min walk to the beach, but there are street trolleys that take couple of minutes to get to the beach and back. The restaurants were great with a variety of foot. Lots of a la cart restaurants as well. The Bahia Principe complex is massive and has something for everyone like a club, casino and lots of different entertainment options. We would definitely go back! [Details]

Well nothing but great things to say ,everything was fantastic ,pros Miguel at the guest services was awsome , our maid service angelita was the best always met our requests ,now the placards were fantastic ,meats,Los Olas, garden grill, and Mikado tabinaki, Jeffery was outstanding great time ,now our lobby bar staff ,Dylan,Louis and the staff were the best the drinks outstanding , pool bar louis was our man he was awsome ,beach was fantastic the staff got us chairs when none were to be found , the buffet over all was good seemed to have same stuff daily didn't think it was as good as the grand punta
cana over all it was a great resort and would recommend for sure lots to do ,till next time thanks for a great vacation [Details]

Our experience can be summed up in one word! Fantastic!
The staff went out of their way to be helpful, always with genuine smiles. Food was great, a lot of variety, fresh and tastefully prepared. [Details]

The service and the a la carte restaurants are excellent. There is a lot of choice so it's easy to go again. The beach is perfect to sit and relax or go for a long walk. Aquamarine has its own beach and it was never too crowded. Lots of entertainment to choose from. Take bug spray as we ended up with many bites-not sure if it was from sand fleas or mosquitoes. Luckily we were able to purchase calamine lotion and benadryl from the store in the main lobby. I would book this hotel again. [Details]

We had a great week at this resort. Every space is clean and well maintained. Staff is extremely helpful and pleasant. The food was good and varied.
The beach and grounds are amazing - definitely the best in the area. Lots to see and do. [Details]

Hotel and grounds are beautiful clean, and well groomed. Entertainment was good. Although the trolley service, to beach, to restaurants is great. We realized we would prefer a smaller resort (that's just our preference, this being our 3rd trip to Punta cana). Beach was beautiful, but for Aquamarine section, no food is available, just a bar. Poolside has a BBQ every lunch hour. Pool is lovely with drink service.
Staff, for the most part, were friendly.
Room (junior suite) was beautiful. Washroom good size and clean.
Towels were old and thin. If you go, ask for more towels, face clothes (these were rarely replaced). One day no hand towels. Beach towels were thicker, newer.
Buffet 3 out of 5. Nothing to say here, we always found something to eat that wasn't over cooked.
Overall 3/5. [Details]

We were well taken care of at the Aquamarine. Edouardo at the Mediterrean restaurant became our best friend. Took good care of us. Their reservation system needs upgrading. We reserved at the Japanese and when we arrived they did not have our reservation. They were able to accomodate us, however, when I got back to the room I found the reservation on the app. So I don't know why they could not find it.

The beach was too crowded for us. We were packed like sardines to get shade and they just kept putting more people around. So we spent our time at the pool.

The only problem I would say is that they don't have enough shuttles through the resort. My sister could not walk all the way to the buffet/restaurant so we had to wait for the shuttle to come by. Sometimes took a while.

All in all it was a great trip with my sisters. We had a blast. Weather was great! [Details]

This is my second time coming to the Dominican Republic. I've stayed at a three and a half star resort before, and I wanted to try a different resort and I can definitely tell you that the entertainment, the hospitality of the crew and staff has been excellent. The food is great and also the trolley cars that take you from the resort to the beach is very convenient and accommodating.
I would definitely come back here again for sure. This is a great spot whether you are coming solo or with a group of friends, this is a wonderful resort to relax and to be social. [Details]

Bahia Principe Aquamarine is the best resort ever, Aquamarine specialy for couple ou groupe of adults, no kids around.
I was for 14 days , August 2023
- the rooms and environment are so beautiful
- The buffet is wow, foods are tasty and over limit, foods and bar are everywhere, drink whatever you want 24 hours.
- the pools is very large and in which we have fan every fucking day with the entertainment team. couples all the day playing and making love , everybody feels happiness.
- what make an institution better is the staff: congrats to the staff , they are very kind gentle. [Details]

Overall I am shocked at reading positive reviews! I just got home yesterday and I am very thankful for the group of girls that came as we made our own fun for my cousins Bachelorette. However this hotel was not a 5 star at most I would give it is a 2 star, I would label it a 3 star with me being extremely kind and nice. I assure you to not ever go to this resort! I also assured our travel agent and others to never send anyone to this resort.
The staff were very rude! I approached the bar at night asking for water to be filled in my steel cooler cup after I was given it and tipped the man; he told me to not come back and waved his hand so I did not go to that bar again. I will say the lobby bar staff were amazing totally different experience. The food was horrible! I got the runs the whole trip.
Now the worst situation was regarding our room or I should say our rooms. I had to switch my room three times; this all occurred in one day so you can imagine my frustration as I could not enjoy my last night especially in Punta Cana. The first our toilet broke twice; both times the toilet wouldn't flush. The first time the repairman fixed the toilet after we waited more than 3 hours for it to be fixed. The second time the repair man came and told us it could not be fixed after being in our room for I would say 2-3 hours and left the room. I was not going to stay in a room where the toilet was broken as I had the runs. So I told the girls to pack up and we went into the lobby looking for a new second room before it got to late and we were to tired. Now this was a situation getting a new room, I had to get my friend who spoke Spanish to assist as the front desk man could not help us without him or someone who spoke the language maybe since it was super late at night, i'm not sure if they only keep bilingual staff during day hours. This took at least an hour to get a new room, our second room. Once we got to the room, I started to notice bugs! I thought I killed them all so I finally went to hangout with the girls. Once I returned to the room I noticed the bugs multiplied like crazy. They were all over the walls, bed, table and washroom floor. I immediately told them let's get our luggage and go back to the lobby; this was around 12am, my spanish friend was sleeping so I tried google translate as we ran into a language barrier again. This worker kept us waiting in the lobby till at least 2:30am. By this time getting the room at 2:30am we all were exhausted. The girls went to bed but I needed to shower as I was so itchy from the bug bites which I have been told after going to the clinic today it is bed bugs along with mosquito bites all over my body. As I was taking a shower I noticed the maid did not clean the shower as hair was left on the wall. This was the worst vacation resort I have been to in my whole life!
Our last night at 2:30am once we got our third room; I was told by the employee using google translate I was needing to come to the lobby in the morning to speak with the manager who will apologize and do something to fix this experience for myself. I came twice to the lobby and waited for the manager till the moment I hopped onto the cart to take us to the bus to leave to come to Canada but nothing happened... No manager and no conversation. TERRIBLE EXPERIENCE!
The wifi is terrible at the resort as well it is very choppy and cuts in and out all the time if your trying to post a photo to social media you find yourself posting the same photo 2 or more times.
Now the room service is not existent, if you want drinks you need to get them before midnight or anything you want you have to come pick it up at the lobby front desk. We had so many issues trying to get water delivered to the front door of our room as there was not enough in the fridge. They only give you 3 small water bottles. A shocker was also being told you have access to all the resorts on property but when you try and go into another resort buffet you actually are unable to do so!

Our travel agent has been amazing handling our concerns and issues we have been faced with during this trip! I would recommend using her again to book trips! [Details]

Beautiful hotel. Great food, staff were great, huge room Jr Suite [Details]

We had a very positive experience at this resort and would definitely revisit in the future [Details]

Hotel was 5 star. Very friendly staff and helpful. Clean hotel and lobby
.Can be difficult to get loungers by the pool as people go out early in the morning lay their towels for the entire day and may only show up for 2 hours. Same issue at the beach. This should not be allowed in my opinion. [Details]

Excellent Hotel with Amazing facilities for all. All Restaurants were superb with real good food unlimited, drinks were also unlimited with no questions asked. The evening shows were superb and never imagined that we will be rewarded with such great value for money.
Special Thanks to Johnfy the Front Office Supervisor who was excellent from the time we arrived. Thanks. Salim Khan [Details]

Overall was good. Not much English spoken so hard for staff to communicate with guests. Guest services has no clue what is going on throughout the complex. No info on entertainment around the complex, we had to find the stage with entertainment ourselves. Heard about a market that takes place every week at the complex that the 5th front desk staff we asked over 3 days knew about. Everything is maximum 15 minute walk from where we stayed (Aquamarine) and we were constantly told to take the tram. We ended up walking 3 minutes to dinner one night after guest services recommended a tram as we were told it was a good 10-15 minute walk! The rooms were clean but we needed to go find a broom to sweep our room on 2 different days that crumbs and sand were on the floor after bed was made and not much else. We stripped the bed 4 days in as the sheets are not changed for the 7 day visit. We had 1 excellent meal out of 7 a La carte meals. 3 were decent and the other 3 were not enjoyable. Buffet food was mediocre at best. The staff should be trained in the basics of English and should know the difference between words like “hot” and “cold”, etc. they look at you and walk away clueless. The music at the adults only pool was on the loudest large speaker from 10:00 am until end of the day with classes being led by staff with microphones yelling in to them over the music. Hardly relaxing for the vast majority of people not participating. Mosquitoes were unpleasant and we were hard pressed to find anti itch cream until we went in to the city on an excursion where our private tour guide took us in to a pharmacy. Otherwise the resort is lovely and clean. Mostly friendly staff but no “Englais”. Beach is outstanding and pool is huge and lovely but the constant loud banging music was not enjoyable. Our private excursion to Santo Domingo was outstanding. [Details]

The Bahia Principe Aquamarine was a wonderful experience! My husband and I stayed here for 10 days for our anniversary and everything was great!

We were able to choose a different a la carte dinner for EVERY SINGLE NIGHT if you wanted to. And it could all be done either through the app or the touchscreens in the main lobby. We did attend 7 of the different restaurants and all were wonderful. A special shoutout to the Japanese Teppanyaki, Tequila Mexican restaurant, and the Greek. The food and the service were impeccable.

The breakfast buffet just so happened to be right next to our room so that was an added bonus. The staff and serves, including Nikaury and Francis, were always smiling, helpful, and quick to fill your glass or take your empty plate. My husband really enjoyed the eggs and omlettes that Gabriel at the omlette station made.

We spent the majority of our time at the beach! There is a special section for Aquamarine that is adult only, and has it's own dedicated beach bar and staff. Juan and Charina were especially friendly, welcoming us every time we arrived, saying "good bye and see you a manana" every time we left, and being quick to offer to fill our bubba! We felt like royalty on the beach! The beach lunch was fine, but basic. They had the same items daily with not a ton of variety. The other lunch buffet at the actual resort had much more variety and better options.

We would grab drinks in the lobby bar some evenings to enjoy the evening entertainment at the resort. Jorge was always there with a smile to take our order and fill our glasses quickly. The evening shows had good variety, from singers, live bands, a burlesque show, fire show and even a pool party. There is also the main Theater, where the dancing and acrobats were quite phenomenal, and the Bahia Principe Village with a sports/karaoke bar, casino, disco and theatre with live music every evening.

The entertainment staff sure look like they are having a ton of fun! Joel, Catrina and Marielle were always smiling and FULL of energy! While we didn't always partake in the activities, it was great to see how much they enjoyed their jobs.

Our room was always clean and Rosalea Feliz did a great job, occasionally even making our towels into swans, which is always a fun treat!

Overall, we had an amazing time at the Bahia Principe Aquamarine! We would go again and would recommend to everyone. [Details]

Definitely not a 5 star. I say that bcs I have been in DR many times in other 5 star. Cannot compare with RIU for example. Far from beach hotel& restaurant,long waiting time for drink, only 1 coffee machine breaks down often at the fast food restaurant by the beach( they could put 2 instead) hard matress no elevator to 3 floor no alcohol in room no access to other bahia resort , not even for a cooffe . Ala carte Portofino and Capricio are very far from italian cussine ( Im not using word horrible).The beach was a swamp bcs of the weeds ; first 2 days they didnt even clean the shore. I understand not much they can do in the water but if I knew I'd go somewhere else… [Details]

We very much enjoyed our stay here. The staff was great however having more Spanish made have made communication easier. The accommodations were nice however our room requests for double beds and adjoining rooms did not happen. There was repairs that need to happen including a leak in the ceiling one night (it was attended to quickly once we told the desk staff.). Food was very good and the selection and options for where to eat was great. Entertainment staff were very friendly and the bartenders would make you anything you like. The resort was kept very clean at all times. [Details]

Spent the last week at this resort. Everyday we had issues. Reservations for the restaurants not working . Staff have no idea about any of the questions I asked. Most staff don't speak English. Check in was 4pm room not ready til 6 then found blood spots on sheers and coffee cups not clean. Lockers in room not working. Overall worst resort I have stayed at. [Details]

Very nice hotel, but huge; Nice food if you are not picky - fruits are amazing and fresh every meal. Restaurants are nice and food is delicious [Details]

We stayed at the Grand Bahia Principe Aquamarine and thoroughly enjoyed everything about it. From check-in to check-out, and everything in between, the staff were lovely. The grounds are beautiful and well kept. Our rooms were large and nicely appointed. The cleaning staff were attentive and cleaned the rooms everyday before we came back from the beach so we were never inconvenienced.

The lobby had great entertainment and shoutout to Bethana for her great service.

There were lots of choices at the buffet and the food was changed up regularly so always a new experience. Absolutely loved the outdoor patio off of the buffet.

The a la carte restaurants were good, the El Olivo was my favourite.

The beach is lovely and the Aquamarine has a section roped off so we were always able to get a seat.

The beach buffet was okay but the food was the same daily and the staff not as attentive as the staff at the Aquamarine, but this did not negatively impact our experience. [Details]

The Bahai Principe is a sprawling complex that contains six or so themed areas that cater for every tastes - the one we were at was an adults only, rated at 5 stars when we booked. However, I believe the Ambar (?) area is the one you want to stay in if you want that five-star experience . The Aquamarine was not at that level. For example, the balcony furniture was ragged - not major, but not five star either. Website and app needs to be more prescriptive as to what you can do and access (we were loudly told we could not get a coffee in a certain part of the compound). Boards that stated the activities, entertainment for the day/evening did not tell you where it was located. Food was OK at first, but we both ended up with food poisoning on separate nights which marred the last two days of our short stay. In short, the experience was not that great and we will not go back. [Details]

Beds are very hard, linens very nice. Food was just OK. Some Staff didn't speak English, but others tried very hard. Reception people were excellent. Some à la carte restaurants better than others. Excursions weren't worth going on. Poor value for the money. Just a relaxing place to sit by the pool. The beach was too crowded to find a chair. [Details]