Jewel Punta Cana

Jewel Punta Cana
4.134.134.134.134.13
4.13 based on 302 reviews
#12 of 108 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
Rated 4 stars
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Great resort

, Nova Scotia, NS
2024-03-26
Our location was amazing at the beach. The 2 palm grill should not be club restaurant for breakfast & lunch as it's the only place to eat at the beach. The beach grill has no where to sit and eat it unless in your beach chair. . Beach way nicer at dreams flora and further up. Therefore itself is beautiful, gardens ect. The restaurants are nice & have great food, especially Mexican and Asian.
The pools are very nice and nicely lit at night. But we did not go in as we are beach people. It does have a pool swim up bar.
The resort is quite small so if mobility issues would be great, but for exploring found it a little small, but beautiful.
We booked snorkeling from the beach which was fun. Did not do anything with vibes as they are more expensive.
Checkin was great, lady we had was fantastic.
Checkout not so much. Bunch of men working. We were waiting for the complimentary rom to change and seemed very disorganized, and didn't seem to care we had a bus to catch.
I found the lobby bartenders much friendlier than the morning pool bartenders. Afternoon guy at the pool was alot happier.
The coffee spot was fantastic! Enjoyed the air conditioning and cold coffee in the afternoon. Was so muggy. Lol
I had one night our air conditioning did not work well. It got very hot. They did fix it the next day. Thank God. [Details]
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The strong points
I will say it was a great week! The restaurants are nice & have great food, especially Mexican and Asian. The pools are very nice and nicely lit at night. But we did not go in as we are beach people. It does have a pool swim up bar. Checkin was great.
The weak points
Rooms slightly dated, bathrooms shower area need an overhaul. Checkout not so much. Bunch of men working. We were waiting for the complimentary rom to change and seemed very disorganized, and didn't seem to care we had a bus to catch. Restaurants, not AC
Certified

Excellent Vacation

, Halifax, NS
2024-03-23
Beautiful Resort [Details]
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Certified

Jewel Palm Beach Resort

, Boudreau Ouest, NB
2024-03-10
We had a wonderful time at Jewel Palm Beach.
The resort is a nice size, not too big, everything accessible on foot, long beach for walking and water sports, and several pools.
Recommend a tropical garden view room if you want quiet, or a pool view if you have children that want to run to the pool!
The staff were awesome. The entertainment team, Amanda, Annie and Pedro had some excellent entertainment for us nightly, along with entertainers and musicians in the lobby every evening..
The restaurant staff, and Naomi, our Server, very attentive. Totally recommend! [Details]
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The strong points
Smaller resort Great staff, pools and gardens and landscape lovely
The weak points
hallways and stairwells need updating and sprucing up and painting
Certified

NOT JEWEL PUNTA CANA - Jewel Palm Beach

, Frankville, ON
2024-01-30
The experience at JEWEL PALM BEACH was excellent! I was only given a weeks notice that Jewel Punta Cana was closing! However - Jewel Palm Beach was a pleasant surprise. Lovely grounds, servers, clean - it was tired but still not like some resorts. I highly recommend that you go to the Jade a La Carte. (no reservations needed - YAY!) Keep in min as well that is it about 15 minutes away from the airport - another bonus! [Details]
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The strong points
Very friendly, flat walking and can be navigated by someone with walking issues. The beach is lovely and food delicious. No RESERVATIONS needed at all of the a La Carte's (which were excellent!!!)
The weak points
The rooms are tired. Understandable - we are talking humid conditions with quick turn-around times. They work at picking up the seaweed continuously.
Sanitary measures
The last few days I was there they did start putting hand sanitizer on people as they were coming in to the buffet.
Certified

The Worsr

, Whiterock, BC
2024-01-17
Traveling to the DR for the last 20 years. This was by far the worst resort experience we have ever encountered. I am preparing a list of grievance's sending to our travel agent and will be expecting compensation. The resort closed the day after we left. The services deteriorated during our 10 day stay
from restaurant's permanently closing to house keeping with less are each passing day. Nothing good to say whatsoever. [Details]
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The strong points
The pool and the ocran
The weak points
too many to list
Certified

A Jewel

, Prince Albert, SK
2024-01-12
Beautiful resort. Everything is easy to get to. The pool runs the length of the resort so handy from all rooms. Great staff, awesome food selections. This resort is closing down for a year and may reopen under a new name. Can't even imagine how nice it will be then. Price likely to go up next year. [Details]
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Certified

Excellent resort and grounds

, Laval, QC
2023-12-26
Overall this is a very nice resort. The personnel are very hospitable. Easy access to all facilities. The rooms are clean and also the overall area of the resort is well kept. Nice greenery and plants throughout. Safety is not an issue. Good for families with children and for the elderly as well. [Details]
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The strong points
The personnel are very friendly, polite and courteous.
Certified

One star is one too many!

, Rockland, ON
2023-12-16
Well Jewel Resorts, you've fooled us once but it will NOT happen again. Your cheaping out will bite you in the rear soon enough !
- Cant get certain drinks because they keep running out!! Gressy (like Bailey's), vodka, tequila and even beer!
- No bacon or thick ham (they hid it in drawers on the two days they actually had some!!! [Details]
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The strong points
Beach, grounds and pool.
The weak points
Staff, food, drinks, room cleanliness, availability of drinks, bacon and towels, quality of food.

Jewel

, St Lazare, QC
2023-12-15
Excellent value for the price. We would definitely return. The gardens were so beautiful, as was the beach. Could walk for quite a while along the beach. [Details]
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The strong points
Beautiful beach, large pool, clean rooms, good food and drink. Shows were entertaining as were the beach parties. Staff were friendly and helpful.
The weak points
Was windy when we were there, so the water was strong with big waves. (We enjoyed the waves, not everyone does)
Certified

Jewel Punta Cana

, Chelmsford, ON
2023-11-28
Great Resort! Resort is a bit older but very well manicured with plenty of beautiful plants and mature palm trees. Service at this resort is a 10/10. Room service 24 hours a day is quick and efficient. Mini fridge in the room was restocked daily. The food at the 5 a la carte restaurants is excellent. There are also a large variety of bars to choose from including a swim up bar. Over all will go back to this resort. Were it not for the dates rooms, this resort would be a 5 star!
Highly recommend Punta Cana Lewel! [Details]
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Certified

First experience at an all inclusive

, Cantley, QC
2023-11-21
It was great! Loved loved the Vibes Team members, they made our vacation! [Details]
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The strong points
Tyrson from the Vibes Team!
The weak points
Bathroom needed renovating, quite old and falling apart but staff kept it very clean regardless
Certified

Absolutely phenomenal

, Windsor, ON
2023-11-19
This resort was hands down 10/10. Beautiful landscape scenery, relaxing pools, friendly staff, entertaining shows and "Vibes" crew. We had an unforgettable experience. They thought of every small detail. The food and drinks were exceptional, with abundance of variety. The whole resort, including the rooms, was impeccably clean. I am one of those people that always loves going to different resorts, but I would without a doubt come to this place again and again. It was a-ma-zing. Thank you Jewel Punta Cana for the best vacation so far! [Details]
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Certified

5 nights at the Jewel Punta Cana

, Waterloo, ON
2023-11-16
You go to the Jewel for the pool, it is fantastic and stretches throughout the resort. The spa is also great. We did the hydrotherapy each day, enjoying the hot / dry saunas, the whirpool, with massage jets and the cold plunge pool, definitely recommended. We paid the week price for hydrotherapy which includes 7 day passes, but they gave us an extra free pass so that my wife and I could enjoy it for all four days of our stay. [Details]
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The strong points
The pool, the spa, the staff.
The weak points
The rooms, feel old and a bit tired. The swim-up rooms are not really swim-up. The pool is close, about 5 meters from your deck, but not quite swim up. The food is good quality, but it didn't wow us.
Certified

Jewel punta cana

, Scarborough, ON
2023-11-07
Hotel environment and ambience was excellent.

Buffet was beautiful, food at the a la cart restaurants were great minus the japanese restaurant, that one was ok my wife didnt like it at all.
The Pool is as long as the resort from the inside point which is cool.
Coffe place is great. Snack bars are good.
Service is excellent.
The rooms we had is nice but the bathroom shower had questionable caulking around the shower faucets but nothing that effected our overall experience.
There is a blue mall shuttle for free that comes to the hotel 915am and 345pm.

Talk to the guys at the front about it

Bd experience comoany as a whole is crap. Very unorganized and very sloppy. This is the company that ttansfers from airport to hotel.

Ishmael transportation dropping us back was 5 star.
The guy was early on arrival, told us the next steps and pick ups and est arrival at airport.
Thats company is excellent.

Overall it was a beautiful experience. [Details]
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The strong points
Hotel staff Food Pools Clenliness Coffee Entertainment Layout of the resort. Displays of food items. Shop prices
The weak points
Washroom shower faucets caulking. We are paying for a suite we expect high quality. The japanese restaurant. Bd experience Price of cigars on the resort. No complimentary slippers. Beach was sectioned off to a minimal swimming area
Sanitary measures
They were excellent with cleaning
Certified

Jewel Punta Cana

, Montréal, QC
2023-09-27
We spent a great vacation there despite all the small issues we had. Hotel is not new, rooms are quite dated, we should call 2 times to get the hot water back. Food is just Ok, you are not gonna be hungry for sure but noting to really enjoy. Staff is friendly, pool is huge, beach is nice and the weather is just gorgeous :-). If you are looking for a luxury vacation, this hotel wouldn't be a good choice (it's more somewhere is the middle) but if you are positive and ready to accept some small issues and imperfections you will spend a great time :-) [Details]
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The strong points
Huge and very nice territory, pool and beach.
The weak points
Dated rooms, especially bathrooms
Certified

Our stay at theJewel Punta Cana Sept 2023From

, Scarborough, ON
2023-09-23
From the moment we arrived at the fastest and most efficient check in that we have ever encountered ,we were treated so great by all the hotel staff,everyone were very friendly and made us feel very special .The activities crew especially Louis, made us feel like family. The nightly entertainment with the dancers ,acrobats,magicians etc were great,kudos to a great choreographer.The hotel landscaping and cleanliness was superb with everywhere a photo op.The beach was excellent with good food and drink being served readily. The restuarants were excellent the staff made us feel like family or celebrities I cannot say enough praise for the way we were treated. [Details]
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The strong points
Friendly staff,great scenery ,great beach ,great food,family friendly,pool WOW!,
The weak points
Ping pong should be near the pool area
Certified

Jewel Punta Cana

, Toronto, ON
2023-05-23
Pleasant stay. Staffs are very warm. Food excellent with choice of 4 restaurants. Clean place. Lawn Care maintained. Over all for the price I will go back again. [Details]
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The strong points
Clean and tidy place.
The weak points
Concierge staffs have to be informed to be more informed. Internet is dropping most of the time. Management says that they are working on it to improve.
Certified

Jewel Punta Cana (formerly Dreams)

, Ottawa, ON
2023-04-13
12th AI vacation, 6th visit to DR, 1st to Punta Cana. Chose this last-minute vacation based on recent reviews. Best food ever experienced at an AI anywhere - hands down (never been to Cuba, so only comparing AIs with quality food). Agreement from other travelers that recently stayed at more expensive DR resorts. Staff are wonderful. Beach is nice, seaweed is frequently removed, restricted swim area. Rooms are small and dated, but with large comfortable beds. Beautiful grand lobby. Did not attend any theater shows, but activity team seemed busy and appreciated. All drinks available, even premium. Guests that upgraded to Club had access to exclusive bar and beach area, but questioned its value, as some promises weren't honored. Adults-only French restaurant has not opened since new resort management, which was a disappointment, but 4 other restaurants (seafood, steakhouse, Asian, Italian) plus buffet, pizzeria , and poolside grill were all fantastic. If Playa Resorts works on room amenities and repairs, and gets the French restaurant open (A/C problem they claimed), this will be one of THE best. [Details]
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The strong points
Food is outstanding for DR resort. Staff are all friendly, generous, and anxious to help. Grounds are impeccably clean. Meandering pool is massive, with areas for privacy and partying. Nice beach, restricted swimming area with lifeguard.
The weak points
Rooms are worn with cracked tiles, loose fixtures. No instructions for safe. Fridge barely cool with no controls. No workable AC-thermostat displayed constant temperature of 25C. But AC blower and ceiling fan kept temperature comfortable enough for sleep.
Certified

A Jewell!

, Brooks, AB
2023-02-27
Enjoyed the trip to the Jewell Punta Cana in the Dominican Reoubluc
Lovely grounds
Stayed two weeks could have stayed longer. [Details]
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The strong points
The staff from one end of the place to the other front desk to waiter and waitresses grounds people all made my stay more than enjoyable Very helpful and personable Thankyou one and all
Sanitary measures
N/A
Certified

Pool and Beach Delight

, Montréal, QC
2022-12-07
The physical resort itself was beautiful. The grounds were well kept and the greenery well laid out. I'm a pool person and for me the pool was perfect - cool, clean, lounge chairs lining the contours of the pool, with a bar in the middle and at end of the long and winding pool. Pure bliss!
Although they say premium spirits, this is not the case for all the mixed drinks. You better specify the brand of spirit you want otherwise you will be drinking many cocktails without getting any buzz. The exception is the upstairs lobby bar - you can get a good drink there.
Also, in order to have beer in your fridge every day, you have to dial 0 and advise the person that you want the beer replenished every day.
If you are expecting better than average food, then forget it, the food is very, very average.
Tried to get into the Japanese restaurant, but was never successful. Don't be fooled by the 6 restaurants advertised, the are only 3 available for supper on any one day and one of the three is the buffet.
But for pure relaxation in a beautiful setting, the resort delivered. Oh, and of course the 3 resident flamingos! [Details]
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The strong points
The grounds and pool were magnificent. The beach was great for walking, it was nice and sandy. The waves were good for body surfing. The cafee in the lobby made a great Italian Cappucinno. Our room in building 5 was modern, clean and AC was perfect.
The weak points
The food was mediocre at best. Definitely not up to standard for a 4* resort. Couldn't get into any of the restaurants unless you lined up at 5:30 to reserve your spot - which I was not interested in doing. So ate in the buffet restaurant for each meal.
Sanitary measures
Common areas were very c!ean. Hand sanitizer was always in view.
Certified

Second time here - amazing

, Guelph, ON
2022-03-07
We have stayed here before and loved it both times; the pool in amazing and can find non crowded areas because it is huge. Beach is clean and gorgeous. We love buffet in and out with good food - different every day and the desserts are so fun and delicious. As this was our second time around, we planned on upgrading - and we did. But it was spun to deceive us like were somehow getting a deal (we were gonna sign up anyway) but wanted the beach bed and exclusive club access, and more (better?) alcohol. While the bed was our favorite part, they weren't always available and the "good" alcohol was just coors and corona, and hard stuff we don't drink anyway (and much prefer Presidente while in Dominican!!). They said we would get a better room, but sure enough nothing was actually available to upgrade us to pool side and we got the original room we booked anyway.. same garden view and size etc. We had the same amount of amazing without the upgrades, so save your money with that one! Would definitely go a third time and book swim out from the beginning!
Love this place. [Details]
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The strong points
Pool, beach, buffet
The weak points
can't control the neighbors, smoking, loud at night
Certified

Traveling during Covid

, Acton, ON
2021-12-14
Layout of resort and pools are amazing, we had a poolside room which made our trip, unfortunately the room itself was very outdated, also the WiFi was terrible and unless you have your own plan you really need it for setting up your covid test, the results, to look at menus etc.. [Details]
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The strong points
Pool and staff are excellent, the food was also very good with lots of options
The weak points
if you want chairs by the pool/beach go super early, also snacks and drinks, pool floats etc at the store are expensive. If you want a disco there wasn't one so you need to get a seat outside early for entertainment
Sanitary measures
Only masks are required in buffet, the staff wear most of the time, there is no social distancing in common areas and bartenders would top up your drink without a new glass etc.. I didn't see any pool chairs get cleaned at all
Certified

Definitely worth the money!

, Toronto, ON
2021-12-06
Beach, resort, amenities are all good, but the entertainment and the stuff Willis, Chocolate, Benjamin are doing an amazing job to keep people happy.
Stay away of the seafood, people got sick including myself. [Details]
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The strong points
Clean, entertainment tram, spa and the beach!
The weak points
Reception and A la carts restaurants can improve the quality for sure! Also the tennis courts can't be use in the morning before 9:00am
Sanitary measures
All good and in place!
Certified

Dreams Punta Cana

, Ottawa, ON
2020-02-28
The hotel is a good size, not too big. The rooms were comfortable, beach was great, restaurants were good and the service was good. [Details]
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The strong points
The fact that you don't need to wear a wrist band and you don't need to make reservations for the restaurants. There were always lots of towels and lounge chairs available.
The weak points
The hotel is a little dated and could use a little sprucing up. You have to step in the bathtub to shower so if you are a senior it might be a little difficult. Bring a power converter as the plugs are not 120V
Certified

Luxurious...

, Saint-Constant, QC
2019-10-07
A short but sweet experience...

Rooms are spread out between a few buildings.
Gigantic pool where it can be easy to find quiet relaxing spots. Ponds and luxurious trees surround the buildings.

Buffet restaurant offers a wide variety and the food is great.
The food at specialty restaurants was just amazing.

The beach is clean, nice powdery yellow sand. It wasn't the busiest time of the year so there were always enough chairs available.

The entire staff is super nice and accommodating.

Everything was perfect although the rooms (very clean) might need a little revamp. [Details]
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The strong points
Resort, food, pool, staff, beach
The weak points
Rooms ...but nothing major

Overall OK

, Oakville, ON
2019-10-07
A little tired but very clean. Staff was excellent all the way. There was however a lack of attention to details especially in the room. For example, mini fridge not being reloaded, not enough towels...small details that sometimes make the difference. [Details]
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The strong points
The staff was very good. All deserve 5 out of 5. Food was also pretty good. Not a 5 star by any mean but, it is a 4 stars.
The weak points
Attention to details especially for the room.

A great company weekend get away

, Franklin, QC
2019-10-07
I'm a beginner to travel, and places like this encourage me to want to make this a habit. My first time in the ocean was amazing! With only a couple of days, we stayed on the resort grounds the whole time.

I'm not used to the tipping culture - to get great service we need to learn to balance how much we tip (this is on me to learn the culture). That said, I was able to get great service with small tips. Even when I forgot, I still received great service.

I'm not able to comment on price/quality because our company covered the tab. I also can't comment on wifi because I purposefully left all my electronics at home.

I'm going to have to come back with the family next time. This resort would be great for families or those looking to just relax and wind down. [Details]
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The strong points
The grounds are extremely well kept. Staff was very friendly. Food was delicious. I was actually able to relax.
The weak points
Bread like items in the buffet were too dry. The "night life" was difficult to enjoy, too much down time between supper and the dance floor. The night show needs work.

Quick weekend

, Montréal, QC
2019-10-07
We were a group staying at the Dreams for 2 nights and everything went very smoothly. Staff was efficient, always friendly and did their best to accommodate us.

I had a deluxe tropical view room in building 4, everything in the room was good and working and the fridge always filled. The room and resort in general were very clean, grounds well kept and beautiful all around.

Breakfast and lunch buffets were good with plenty of choices and à la carte (oceana and steak grill), food was great.

Beach was clean and beautiful, a lot of chairs and palapas available at all times. You can go for long walks on the beach and on the right, since there's only one more hotel, once you've passed it, you can keep walking on the beach where there's no one at all. I only saw a group of vendors on the beach with a table selling souvenirs, to the right of the hotel beach. Unless you passed in front of their table they didn't come up to you on the beach and when I did walk passed them, they came up to me but were always polite and never insisting.

Pool was clean, well kept and gigantic. Since the pool bar is at one end of the pool, it's easy to find a quiet spot further away from the action. Towels are available at a few spots on the resort, no deposit is required and they never ran out.

I didn't really participate in the activities offered by the entertainment staff but did speak with them and they were very nice.

WIFI is free all over the resort, no password required. It can get spotty at times but this was never an issue.

We weren't there for a wedding however, one took place on each night we were there and the set up on the beach was beautiful.

Overall, this was a great resort that and I would recommend it to anyone. [Details]
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The strong points
amazing staff, gorgeous resort and beach.
The weak points
none!

The good and bad

, Dundas, ON
2019-01-01
We went with 2 other families with kids ranging 13-16 over Xmas vacation. [Details]
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The strong points
The size of the resort is not too big. Can easily walk everywhere. The teen lounge was a great place to hang out. Great staff in most areas especially around the pool.
The weak points
Resort and rooms are dated! The rooms are extremely small. The food in all restaurants was TERRIBLE! The night shows were a waste of time as they were all cheesy. Drinks were all watered down.
Certified

Fantastic

, Parkland Co, AB
2018-11-21
It was a great experience! The food was delicious and service was top notch. The pool running the length of the resort was spectacular and was a great place to meet people. The entertainment that popped up around the pool and shows at night were also great. We were very happy and plan on going again. There were a couple hiccups with house keeping but they were rectified and followed up with a bonus bottle of champagne. I highly recommend this resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
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pages: 1234567

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