Hyatt Zilara Cap Cana

Hyatt Zilara Cap Cana
4.504.504.504.504.50
4.50 based on 10 reviews
#45 of 110 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
Rated 5 stars

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Disappointed

, Pennfield, NB
2024-03-15
Friendly and helpful staff.
Noise was our biggest issue. We paid to be ocean front and relax. Functions being held directly in front of our room , loud music ( deafening) til 11pm on one occasion then take down of equipment til almost 1 am.
Suppose to be adult only. There were two seperate grad celebrations from the US. Most are not 18 and underage drinking!
The Scotiabank conference and party on the beach was vey disrespectful to people who paid to be there.
Pool music also too loud. No relax time by the pool from 11am and on. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
This resort has best staff we have seen. We have travelled to various resorts.
The weak points
Noise will keep us from returning! Bathroom showers need updating. Sand in pools.
Certified

Lovely Resort

, Burlington, ON
2023-04-14
They resort was lovely and beaches, food and staff was great. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Food staff beach
The weak points
I wish there were a few more vegetarian options at dinner and it seemed want any sort of later entertainment you needed to go to kids side. It would have been nice to have some live music past 10 pm
Certified

Hyatt Zilara is amazing

, Toronto, ON
2022-10-28
so happy our Travel Agent Advised us to book here. We booked Zilara for the adults only experience and had access to the Hyatt Ziva as well. Great food, amazing service, loved that there were no vendors on the beach. Great entertainment. We didn't want to leave... [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Food, Service from the heart, no beach vendors
The weak points
none
Certified

Hotel Zilara... a beautiful resort!

, Unionville, ON
2022-05-06
We had a wonderful week here... the resort is just lovely, the food was very good, the beach was wonderful and the staff and service all around was above and beyond. Would definitely recommend. We also used the facilities at Ziva next door (its sister hotel for families). We would not hesitate to go back. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Great service, good food, very clean, very comfortable room, beautiful grounds, landscaping and beach...
The weak points
We enjoy spicy food so a few more options in that department would be a bonus. Also more Latin or local music for entertainment. Hard to find anything to criticize... maybe a spot in our room to dry out swimsuits
Sanitary measures
All staff wore masks...
Certified

Excellent Hotel

, New Westminster, BC
2020-01-08
This is a new hotel and I was impressed. The staff are super keen to make sure that you have a good vacation and enjoy your stay. From the welcome at the entrance to the lobby to staff at the beach - they were welcoming, friendly and happy. Junior at the beach, Axzel at the towel counter, Ambar, Andrea and Albert at the buffet, Aida at concierge, the ladies at reception were all outstanding. I would definitely go back and stay again. The food was excellent as well. You can choose from both resorts on where you would like to eat and they have food to cater to everyone's needs. Even though the hotel next door was family oriented, I liked the fact that the adult side stayed adult only. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The resort isn't very far from the Punta Cana airport. Safe, clean and great service. Beautiful views from the ocean view suites. Swim up rooms, infinity pools, nice clean private beach.
The weak points
Still going through some growing pains with the construction still going on, so expect some construction dust. They definitely need more beach loungers and umbrellas as there aren't enough. I didn't like the fact that you had to pay extra for cabanas.
Certified

Hyatt Zilara

, Calgary, AB
2020-01-06
Thank you for the most wonderful vacation experience!! We absolutely loved the Hyatt Zilara, and would highly recommend it! The staff was incredible, the hotel was absolutely beautiful, the fitness facility was amazing, and the food was awesome! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
We loved the restaurants and the bars. The activity directors were so much fun, the New Years celebration was awesome, and the waterpark was amazing!
The weak points
none
Certified

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