Sunscape Dominican Beach Punta Cana

We went to hotel and first couple days the staff was awful and mad pissy about Chang over they wouldn't even want talk or say hi last two days we were more happy with sever and food we have had. The resort overall the very clean. Rooms are great and beds very hard. [Details]

The resort has potential to be beautiful but the beach and waterfront have been destroyed and altered. There was vast construction done without informing the guests. Resort wide power outtage for over 5 hours and no communication from staff as to what was going on. Time share people who sit right beside the check in and try and fool you with a welcome breakfast speal. Overall dissatisfied. [Details]

All in all our visit there was not the best. The beaches were un swimable, very dirty water and smelly. The rooms were not cleaned until very late in the day some days not at all. Found and killed a couple cockroaches. Airline company did not inform us about the construction on the beach and in the resort itself so we had to listen to that for 4 days straight. We would not ever go back there. [Details]

Ill start with the positives
The resort is very clean the staff did a good job making sure the public bathrooms were clean and the beach and pool areas. The entertainment team was also very good.Our travel agent from transat was very helpful. And we enjoyed the excursions.
The negative unfortunately outweigh the positives. I will not be going back to this resort. The staff at the resturants were unattentive probably due to being understaffed. Every morning we had to beg for drinks, ie coffee. Most mornings when we went to breakfast we couldn't find a table to sit at because it was so busy, when we did find a table we had to ask around for cutlery. The variety of food was not good, and when we went to the resturants for dinner the wait were super super long. One night we were at the resturants from start to finish for close to three hours. There were a lot of vendors on the beach so we avoided the beach most of the vacation. Apparently on weekends they open the doors to locals so on the weekend the place was PACKED! we couldn't find a chair to sit at near the pool. Resturants were even longer waits. And very noisy at night. [Details]

The staff are great did not run into one who was not smiling and eager to please. The rooms are cleaned each day however the minibar can be hit and miss, One call and they are there quickly. Had 1 room issue and the response was quick and friendly. Had a friend with a room issue and I went to front desk and they quickly moved them all done in 30 minutes. The entertainment crew are great especially Pokemon and Willy Wonka kept me laughing every time I saw them. If you want top shelf beverages will have to upgrade to sunclub as the booze at the regular bars is not great but passable, heck your on holidays.The restaurants were good enough portions are small though the buffet is good enough with enough choices for everyone. This resort is a great bang for your buck when booking in the lower 3.5-4 star places and in my opinion you can't go wrong for the price.
Take local transit to mall just say Jumbo it is 1 dollar U.S. each way and the prices are reasonable especially alcohol at Jumbo. [Details]

This place was great. While not perfect, Joanna and Freddy made it a six star out of 5 for us. Food was great. The ala cartes were a bit slow but worth the wait for the most part. [Details]

Would not rate this a 4 star, more like a 3. [Details]

My husband and I spend one week at sunscape and everything and every one was exceptional.We have nothing but good memories and we are planning to return next year. [Details]

There was lots to do at the resort. The staff was super friendly and helpful. The food was good. The beach was excellent. Only issue was internet in room didn't work well. [Details]

Que ce soit l'attention du personnel, la suite, les restos à la carte, le buffet, le café, les bars, la plage et même les clients, tout a été comme sur des roulettes. Nous sommes revenus enchantés de notre séjour avec quelques kilos à perdre (le seul mauvais côté à mentionner).
Notre coup de coeur : le restaurant La Dolce Vita suivi de près par Don Quijote. Nous avons bien aimé les autres, mais ces deux-là nous ont fait vibrer.
Je n'aurai aucune hésitation à recommander cet hôtel.
Certaines employées se sont aussi démarquées :
à l'accueil au buffet : Esperanza Clarisa Luz
au buffet : Belkys avec son grand sourire
à Le café : Julia Diaz
au restaurant Dolce Vita : l'hôtesse Mariluz
au restaurant Don Quijote : l'hôtesse Gladys [Details]

To start I have to say the hotel isn't horrible. I booked for the price and expected to be disappointed about a few things as I was going to a third world country.

The Hotel for the most part is tired and needs some fixing. For example our room could use a new air conditioner that doesn't sound like one is trying to start a tractor from the 1930's when it cuts in. Hard to get a decent night sleep when one gets woken up every time it cuts in. Toilets needed duel flushing after use, the tub either has the finish worn off or needs the film scrubbed off. Our door was sketchy as the bottom inch and top inch seemed to be missing or removed for fit. However, for the most part the room was clean and the bed comfortable.

The food was good and in some instances excellent and there was a decent variety, we never went hungry.

The staff were hit an miss. Some were fabulous (a server in the Mexican restaurant and one in the main buffet went above and beyond) others didn't seem to understand a lick of English (or didn't care hard to know). Those not having to interact with the patrons weren't an issue but I found most of the bar staff and waitresses couldn't pour a simple Rum and Diet coke and that was disappointing.

The common parts of the hotel in some instances needed cleaning or fixing. There were hallway walls with food or drink or something on them that needed a cleaning. The beach bathroom on the women's side was disgusting on a daily basis. Needed cleaning more often (hourly) and it would have been fine. And the pool always had garbage floating on the bottom (more a product of rude patrons but that's the service industry and the hotel has to work to keep up to that). The grounds seemed to have lots of crew and there were always guys working on it and the look of them reflected that.

The beach honestly could have been beautiful but the week we were there had a huge seaweed issue and cleaning didn't begin early enough. A bobcat and truck cleaning up at night would have significantly sped up the process, as it was the clean up started days to late and it was all manual labour using wheelbarrows (if work had been at night as well and started as the seaweed materialized the manual process might have just done the job).

The entertainment staff seemed excellent and there were an abundance of them however, not something we participated in.

So overall for the price I paid I wasn't totally disappointed. One needs to remember where they are and the price they are paying. [Details]

Walking in I was impressed with the lobby and decor. Got to room and it was decent except for bathroom. Very Small, rundown and no Water pressure in shower. Only plus was view of ocean from balcony. We paid for a VIP room but it should have been RIP. Buffet was big but food was poor Quality, especially the grilled Meats - fatty and grisly. Couldn't get a good piece of beef if your life depended on it. The Pool was nice when not over run by local day trippers that swarmed the swim up bar and monopolized wait staff. One Kid there was so drunk he puked all over the walkway as we were walking to the beach at 2:00 PM. I do not recommend this resort nor will I ever go back. [Details]

Had an awesome time at the resort. We had the best ever view of the sunrise and sunset overlooking the beach from our 3rd floor bedroom in building 7 facing the beach. Staff at the front desk and the restaurants were very cordial, helpful and friendly. Food was great. [Details]

This was our first southern and all inclusive trip and we never had a bad moment for the whole week. The resort was spotless and the workers were exceptional. The food was great with an amazing selection. If we ever have a chance to go again this is where we will go. Ty :) [Details]

This is a great size Resort ,, not to big can find everything in one day ,,, the food is just ok at the buffet ,, ala carts are better ,, Asian one was really good and lots of fun ,, Italian was also yummy ,, a few gift shops on the resort ,, Lobby gift shop is more pricey then the other ones on the grounds ,, ATM machine in the Lobby always running out of money and only gives out pesos ... the beach is super clean and no rocks and very pretty . the coffee shop was great ,, cute dogs on the beach ,, grab an extra hot dog or hamburger ,, they are super friendly ,, lot of security on the beach ,, felt safe the whole time .. [Details]

We had a bit of problem with checkin due to the communication barrier. Once checked in our room was very nice and clean beach view room on ground floor which we requested. The beach, resort, a la cartes and housekeeping I would rate at least a 4 star, the communication and entertainment are the negatives here. We enjoyed our stay very much, great value :) [Details]

Had some issues on arrival as room in block 1 was poor ie. very in need of refreshing, patio door didn't lock on our first floor unit. They tried to fix but couldnt't, moved us to another room that had no AC. Next day we upgraded, at a cost of $200 to Junior Suite in Block 6, which was very good and close to Beach. Food was ptetty good, a la carte restaurants very good. Apart from first night, we were pleased with the overall value of the vacation [Details]

After reading some of the negative reviews before we left I was scared!! But what a beautiful place, meticulous grounds. Very hard working people from Yoel at front desk, to the staff in the buffet/restaurants and our cleaning woman. Pools are awesome very clean. Beach is gorgeous only complaint was the cigarette butts and that's more a complaint to the ignorant people that couldn't walk 5 steps to the garbage. Rooms are ok a little shabby, moved to building 5 oceanview room and so worth it! Clean, just a little dated but we didn't spend much time in the room. Definitely try the restaurants...the Mexican, Japanese & our fave the Spanish. So worth booking get there early in morning or book the day in advance! Another tip...you have to get up and 'save' a lounger at the beach or pool. If not you won't ever get one. There were days we walked by tons of empty 'reserved'seats at the beach and pool. We would go to this resort again! The iced coffee at the cafe is to die for. Met some friendly people! & you couldn't beat the gorgeous weather! [Details]

More staff is needed at the front desk who speak English. Only one of the 4 when we checked in could. I would have thought that would be important.
We were staying in the farthest building from the main lobby and the beach which was fine with us. It was pretty quiet there. However, getting off the bus from the airport and checking in, we had to walk to our building. We weren't offered the shuttle that we later saw buzzing around.
Little annoyances that should have been attended to and fixed either took days or weren't fixed at all. There idea of fixing is offering to move you to another room. That doesn't help the next people who are booked into that room.
We asked politely for at least 5 days to 1)fix the phone 2)fix the air conditioner 3)fix the leak in the bathroom ceiling from the broken air conditioner, 4)fix the leak in the toilet just wasting water. 5) fix the volume on the TV as there wasn't any. We just wanted to watch the Olympics. We always saw maintenance folks scurrying around being busy but we couldn't figure out what the big deal was about fixing simple things that should be fixed.
Now having said all that, the grounds on the property were very well maintained and looked after. Perhaps more raking on the beach like other resorts did would help with the appearance.
The food was good overall. The a la cartes were quite good and the buffets gave you a pretty good selection of choices.
The Le Café was really good if you don't drink alcohol at all and love coffee. A great selection of drinks were offered there.
We did 3 tours through the resort which were really good. Santo Domingo bus tour, Barvaro Runners tour into the mountains,ask for Sammy and Lindo! and Power Adventures for snorkeling and fun.
Around the pools and beach it was hard to find lounge chairs if you didn't get down there before 8am. And a number of chairs were broken. Why not fix them or get rid of them? There certainly weren't enough of them. We enjoyed ourselves but the room concerns were annoying. Whats wrong with just trying to stay on top of things that need attention? [Details]

this hotel was very courteous, friendly & helpful. [Details]

Resort was very well groomed, rooms were clean, Buffets were excellent and one night even had sushi! Excellent sporting activities available. [Details]

Rooms were comfortable, food was good with lots of variety, alacarte restaurants excellent. Staff friendly . Free bus transportation to shopping malls. Wonderful time . [Details]

Hotel was good enough to have amazing vacation.Rooms need some renovation but if you spend most time on the beach as I did it's not so important. Food was good in all restaurants except Brazilian. Beach is nice and clean. A lot of activities during the day. If you travel as group that would be perfect place to go. I had only positive moments in this hotel. [Details]

Barcelo Dominican Beach
We had a great vacation and given that this was truly a last minute decision it made it an even better decision. No dissapointment whatsoever! [Details]

I loved it. Clean and a great size. Very tropical feeling. [Details]

Great experience in Punta Cana, DR, in gen'l, and at this hotel. Some Montezuma's Revenge, but finding that a norm in most tropical places I have traveled anyways - Thailand, Honduras, Jamaica, Mexico, etc. Hotel was not nearly as bad as several posters on Trip Advisor stated so was a huge relief. Food was pretty good actually, and the most seafood offered at any AI I have been to thus far.
Went to get away and relax, read on the beach, swim, sun and be with family and eat god food and be pampered and felt that the hotel enabled me to reach said goals.
Was cool seeing and meeting ppl from all over and vicariously peeking into their cultures.
Dominicans were totally awesome and friendly and did their best - for the most part - to make us feel welcome. I think they put up with a lot of shit from rude guests and I give them kudos for that.
Wished the room was cleaned more thoroughly and timely and that we didn't have to ask for stuff all the time, though. Housekeeping seemed to always forget something or other and we got the inevitable *5 minoot* for everything which is like a Jamaican *soon come* that rarely ever does lol....Had to follow up with requests more than once if it meant something to us.

Overall, though, I'd say it was a fantastic spot and the staff worked hard to ensure that guests were comfortable and certainly, felt welcomed, and departed DR with a positive view of the place and its ppl.

Never ever found 5 stars worth the rating in any part of the world and only just left with disgruntled feelings and a lighter wallet so have taken a different tack these days for trips. Thus, I'd say a good hotel and a great destination worthy of a fine rating and kind words.

:0) [Details]

nice clean friendly place to stay. [Details]

We had lots of fun. Very nice big hotel. In future I would go back again. [Details]

Eventhough this hotel was not the intendend resort when i purchased my tickets(long story short we went to the wrong resort still a Barcelo!) i didn't switch hotels when i arrived just so i don't waste 3 days of my vacation in front of the customer service desk!
the food, pools, and beach was as expected from Punta Cana. however what strike me the first few hours of my arrival was how all the staff were down, not motivated and not happy. you could tell they didn't care too much about clients. they didn't smile at all the bell boys and people working in the lobby did not seem to care when i told them that i've arrive at 1PM and had not had a room until 6PM!)i was told they're over booked and i can get a VIP room for $240 per night for 4 of us. this is after i've spent $4500 for the all inclusive trip for 7 days!
finally the room i got which was 15 minutes walk to the main lobby was without functioning phone, tv, toilet flush, no shampoo or soap! the ceiling in the bathroom was leaking so all floor and towels were wet! i didn't even have a phone to call in for help! room are outdated, stinky and not cleaned properly. there was no room service menu in the room in case the kids need anything at night!
the so called A La Carte restaurants -which you had to line up at 7AM in the lobby to book a day in advance-were closed one or 2 nights a week so if you're there 5-7 days you are definitly going to miss out. the food was only good at the Spanish restaurant.
the drink choices were very limited; you had the chice to purchase from the manu that extended beyond beer and Rum&Coke for $$
i thought the staff at times were rude asking for tip for anything they did and expecting it even at the beach where people don't carry their wallet or money. the only great thing was the beach. eventhough it wasn't on Bavaro Beach it felt like one.
it was just a mess! the hotel was falling apart! the staff was unhappy and rude! but hey! they were over booked and there were lots of yonge ppl if that means anything to you....i would not recommand this hotel. [Details]

Very good place. Clean, good food, nice beach. Can get quiet at night, more activities after dinner would help.
Line-ups at all bars and the bartenders could be friendlier. Otherwise, the staff were agreeable. [Details]