Lopesan Costa Bavaro Resort Spa And Casino

4.034.034.034.034.03
Lopesan Costa Bavaro Resort Spa And Casino
#20 of 98 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
4.03 based on 68 reviews
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Missing the past

, Haileybury, ON
2020-02-24
We stayed here when it was IFA 7 years ago. Loved it. Went back. Totally disappointed. There was a sewer backup that smelled terrible and it was all around the lobby and in the Mexican restaurant. We were there for 4 days before we actually got a beach chair, twice, on the beach, despite a bunch reserved for the "Unique" which no one used. We never had one near the pool. All of the chairs were removed from the children's pool leaving parents to stand while their children played in the pool. Spent several days with the power going off and on. Several days without water off and on. It took a couple of days to get a beach towel. Little entertainment. In our room by 9:00 every night. I seen at least 4 people injured by slipping on wet marble. When it was smaller staff always cleaned and removed hazards.The mirrors in the elevators had the same mess, which looked like sneezes, on them the full 7 days we were there. There were 2 elevators close to our room, which, until the 6th day, only one worked. Check in was slow. Slow line, in the sewer smell to ask any question/request from the reception. Offered change, but never had change.Although it took us a year to save to come back, based on our past experience, I looked out of the bus window and wished for a lottery win to bring all of my children and grandchildren. The water slide park,, the archade, the beach, melted my heart wishing everyone could see this was changed as it took forever to check in, smelling sewer waste, gross elevators. Imagine your 5 year old grandchild touching that to show you something. Then, the little ones can't be long at the pool because it is hot and there is no where to sit. Can't sit at the beach or other pools either because there are no chairs. I feel really bad because I am not a negative person. I don't bad mouth people or businesses. But you went too big, too fast and did not consider your staff or your customers. Please think about the fact that without staff and customers, it doesn't matter who or what you are, you can't succeed. You might be busy until the word gets around, but eventually there is no one. Oh yeah and every shower leaks all over the floor. We were three different couples in three different rooms, all the same. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beautiful rooms, beautiful view, elevators, retail, fast service, friendly staff, good food, good restaurant choices water slide park, accommodating in putting groups close together
The weak points
Marble tile within the rain area, leaving it very slippery. Sewer back up was disgusting.Elevators were dirty. Lack of chairs. Lack of monetary change leaving options for tips less. Power outages, water outages. leaking showers
Certified

Lopesan Costa Bavaro in February 2020

, Cornwall, ON
2020-02-20
Although the grounds, the buildings and the beach are beautiful, I cannot recommend this resort. There are nowhere near enough chairs on the beach to accommodate the guests and there were daily arguments that necessitated the intervention of security to resolve. When we spoke of this to employees, they repeatedly stated that "we are working on it" and "we did not expect to ever have this many people here". The washrooms, although constantly being cleaned, were not in a state of good repair and on two days of our stay, the main restaurant washrooms were completely closed. The other washrooms had several stalls out of use each day. We were there for four days before the taps in the main beach/pool washroom were repaired so that they did not topple over when we tried to use them. There is an odour in the rooms that does not go away. The air conditioning and ventilation turn off when you leave the room resulting in towels that remain constantly damp. The cleaning staff work hard but do not report room problems to management resulting in equipment being in a state of disrepair. When you report it to the management, you are told that they will "get right on it" but repairs are not done. When you leave your towels on the floor so that you will be given new, dry ones, the towels are removed but no new towels are left. Training is required for cleaning and maintenance staff. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The food was delicious although at times could have been hotter. The staff is friendly. The architecture is very nice
The weak points
The rooms smell constantly. The lack of chairs on the beach is extremely annoying. The lack of maintenance is a big issue.
Certified

Perfect

, Laval, QC
2020-02-13
Greate resort.architectuly amazing fantastic . very clean [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
230
The weak points
35
Certified

A Beautiful Unfinished Gem

, Niagara Falls, HA
2019-12-14
We arrived on Dec 2nd and were quickly registered at the Unique Club desk. The staff were not only polite and professional but you could hear the pride they had at working for such a modern resort. A bell hop escorted us to our room and to be honest we were a little put off by how large the resort is. The room however was fantastic. Only a hundred yards from the beach and our own little slice of heaven "the Unique Club". Overall this is an excellent resort with amongst the best staff I have met at any resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Excellent staff. Very modern rooms with no keys or key cards. Close to everything. Best beach in Bavaro area. Great food especially at the Unique Club
The weak points
Casino not opened nor is most of the village. There was no index of things to do in the room until about 5 days after we arrived.
Certified

Lopesan

, Hamilton, ON
2019-12-04
Very pool costumer service, management did not helpful at all, we had so many problems but nobody care , even the management was just saying sorry but we cant help. Our vacation was completely screw , do not go to this hotel [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
No strong points
The weak points
Poor management and costumer service we do not recommend this hotel, stay away
Certified

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