Mexico

We recently stayed at Majestic Elegance Costa Mujeres for 7 days as a family of five (2 adults and 3 kids), and once again had a wonderful vacation. The resort grounds are absolutely beautiful and exceptionally well maintained. Everywhere we walked was clean, lush, and well cared for, creating a relaxing atmosphere throughout our stay. A highlight of our trip was the Blossom Spa, where Priscilla provided an incredible treatment. She was professional, attentive, and made the experience truly relaxing. It was one of the best spa experiences we've had. We were also pleasantly surprised with a room upgrade upon check-in thanks to Eric and Daniel from Guest Services, who recognized us as returning guests. Their warm welcome and exceptional customer service made us feel genuinely valued. A huge thank you to both of them for starting our vacation on such a positive note. The food and beverage service was another standout. Daniel at the Piano Bar was knowledgeable, incredibly friendly, and always provided fast, attentive service. Flavio at the main bar is a true mixologist—his cocktails were expertly crafted and added a special touch to our evenings. One of our favorite memories was watching the quarterfinal match at the Sports Bar. The lively atmosphere, combined with delicious wings, burgers, and fries, made it a fun experience for the whole family. The pool area was lively and busy, which created a fun vacation atmosphere, especially for families. The beach did have some seaweed during our stay, but the resort staff worked hard throughout the day to clean it regularly and keep the beach as enjoyable as possible. Overall, Majestic Elegance Costa Mujeres continues to impress us with its excellent service, beautiful property, and friendly staff who go above and beyond to make guests feel welcome. We look forward to returning again!

This was our 18th visit to Valentin Imperial Riviera Maya (VIRM), and we're just as pleased and impressed as the first time. There are so many great things about it...great food, fantastic grounds, and attention to detail are big reasons, but I think the biggest reason that makes VIRM stand out is the people. They welcome us like we're family and go over and above to make the visit memorable from the minute you show up to the minute you leave. I think the best testimonial I can can give is to say that when visiting VIRM you will meet more returnees than you will first-time visitors. As mentioned, we've now been 18 times and we're not even close to being the top returnees, and when you actually meet a first-time visitor, they make it clear they will be back.

The hotel was quite isolated and the ride from the airport was over an hour. You can take Uber to Sayulita and Bucerias and it is very cost effective. Once you arrive the hotel is amazing and everything was of the highest quality. You can walk on the beach for hours and the water was calm for this side of the country. The wifi was great and the app worked for making reservations to the ala carte's. The bartenders remembered our drinks and sometimes had them ready when you walked up to the bar. Our favorite restaurant was the Mexican and make sure and order the 12 hour short ribs. The highlight of the resort is the entertainment team especially Esteban and his crew (Marco, Polo, Oscar and Sheree) They provided a personal experience by remembering everyone's names and encouraging people to participate in the activities, but it was not to much pressure if you didn't want to play.

Riu Resort Palace Mexico

This was an experiment. After being all through the Caribbean at beach resorts, this was my first jungle resort. Came here with my girlfriend and met 4 of my family and friends. Goal was relaxation and golf. It is in the jungle and right away it was noticeable how much more humid it was. The layout of the resort is great, and the staff was incredidble everywhere. There are bugs that bite as it is in the vegetation. Bug spray was a need and took care of it. Given the heat and humidity, the plentiful number of pools is nice...but the water was so warm it did not give relief. I was sweating playing some pool volleyball. The golf at PGA Riviera Maya is awesome! The staff there as well. It is a little pricey, but the care and condition of the course was incredible. The food at the a la cartes was great. The buffet was good for breakfast and lunch, but was really the same for supper which is not as good as expected. I know there is a lot of chatter about the takeover of the hotel and the move to a max of 3 a la cartes a week (I did 6) and I can say it is a true concern. I mean, the buffet will sustain a person, but limiting the a la carte count and not improving the buffet would drop this below a 4.5 star resort for me. We were in the buffet for supper and the staff mentioned that the theme of the food was "French cuisine" which got us intrigued. Then the only thing French about it was the French fries. Unless there was a French take on Quesidillas, beef burgers and mac and cheese, it was the same as lunch. The room was great. Dated or not, it was in good condition, the a/c and hot water worked and it kept the bugs out. We had a penthouse suite and even used the hot tub once...I am not sure I would do the penthouse again given the heat makes the roof top patio un-useable through much of the day. I did like the inside size though and am not sure if it is the same or larger than the other rooms. We are beach walkers and where the food is great here, the beach is not. It is a decision to go there and will take from 35-75 minutes round trip depending on the timing of meeting the carts. There is not much to the beach area as well. Not much to walk. Snorkeling was great! Saw lots of fish within the swimming area and shockingly 2 actual rays, 4 to 5 feet in width! Wildlife was plentiful and fun to experience...even had a mantis waiting at our door one night.

We really enjoyed our stay with Akumal Bay Beach and Spa Resort. We loved the size of the resort and the fact that it is family owned. Very quiet resort with nice vibe. Very clean rooms and public areas. There was lots of sargassum during our stay but that is out of the resort's control. They did try to keep it to a minimum daily with staff removing it.

L'endroit et la nourriture sont définitivement à la hauteur. Il y en a pour tous les goûts. Je recommande sans aucune hésitation.

Not typically an all inclusive person, but really enjoyed our stay at Barcelo Maya Riviera. Much less busy than the rest of the adjoining resorts, so good if you want access to beach chairs and some peace and quiet. Sargassum was a bit of an issue, but the resort had a dedicated tractor to remove it from the beach as it came in. Beach is a bit rocky getting in, but you can always go to one of the ones nearby if you want to swim in the ocean. Our room had a bit of a dank smell when we got there, but it cleared up. Notified front desk and they were ready to prep another room for us but we decided it was much better after a day.

Unfortunately, the food was not up to the Riu standard at all. I have visited many Riu resorts, and this was noticeably below what I have come to expect from the Riu brand. The rooms are clean, and the gardens are exceptionally well maintained. The workers are working very hard and deserve recognition for their efforts. However, the entertainment was a major disappointment. Other than some games in the evening, there was very little entertainment or activities. This is the first time I have experienced this at a Riu resort in Mexico, and I was genuinely surprised and disappointed. The evenings felt very quiet, with not much to do after dinner. Another area that could be improved is communication. Only a few of the bar staff speak English, while most of the staff speak only Spanish, which can make ordering and communicating difficult at times. Overall, while the property itself is very clean and the staff work extremely hard, the food, lack of evening entertainment, and language communication issues made this experience disappointing compared with the many other Riu resorts I have visited. I expected a much higher level based on my previous Riu experiences.

We had not been to the Hyatt Ziva for six years and saw a few changes such as a new restaurant called Tamari which is Asian. Delicious food and you can sit at Teppanyaki table and they cook your food right infront of you. There were new stores to shop at for clothing, swimsuits, jewellery and a pharmacy. We stayed in the club tower and the rooms were beautiful and well appointed. Large balconies to relax on with your morning coffee. Downstairs in the club tower is a bar and a place where you can get food and drinks. The beach is beautiful and the Hyatt is the only hotel on the beach. Food was fresh and delicious at all the restaurants. The Blaze has a wonderful spot right on the water. The staff were so welcoming and kind. They made our vacation the best one yet.