Punta Cana

The hotel was clean and beautifully decorated for Christmas Staff was very attentive. I would like to mention a few staff members who excelled In their positions. Wesley at the towel hut, Michael who was very attentive to our needs while on the beach. We will definitely recommend this resort to friends and family

Very clean and well maintained. Amazing staff and quite friendly.

The hotel itself is a good size, the beach was great, the rooms kept very clean and good amenities. But I feel like the people always make the trip better. Would like to shout out Jeremy and Cesarino at Mixology bar because they took great care of me and my friends and we ended up connecting with them very well. They are the people that we enjoyed the most working there. Thank you to them.

This was a great hotel, i like how they had the events spread out. one day there was a show you sit back with drinks and watch and the next was a riu party with good music. The servers are great. Food was good however it did make my stomach a little upset after eating but i do have a somewhat sensitive stomach. and my room was very damp i had used 2 moisture absorb packs in 4 days, to be fair i did have the do not disturb on the duration of my stay

Excellent! Very clean, friendly staff, great food, and beach is fantastic. Melvin was a great butler and the server girls (Maxima, Sonta, and OnGelina at the Club Elegance are so much fun. Amazing trip 10/10

The Serenade all suites adult only trip was memorable. While we had a great time with friends there were some definite detractions that while we easily overlooked, some would find unpleasant. There were definite repair issues. Doors to rooms all seemed poorly repaired or built. I took pictures of door frames literally falling off. The rooms were large and comfortable - the bed very comfortable. The giant tub in the room, a bit odd. The restaurants outside of the Market main buffet were just OK. Menus were hard to decipher and many items were not there. Substitutions occurred without advising us which resulted in returned food. If variety is the reason for the restaurants, it would be beneficial if the food on the menu is actually there. The Teppanyaki was very disappointing. Generally my opinion was that the Market buffet was the most dependable with a great variety. Our focus was on the beach and the pool. The bartenders were great and the service was always excellent, the pools were clean and well cared for and the resort was very clean. I have never stayed in a 4.5 or 5 star resort. I would argue this is not one at this point.

Great entertainment, good food, excellent night club in the Bahia Principe Village, clean pool, clean rooms and the grounds are looked after.

While the resort grounds, beach access, pools, and bar service were satisfactory, the guestroom condition was outdated and poorly maintained, falling well below expectations for a premium 5-star, family-friendly resort. The combination of unresolved room maintenance issues and concerns around food quality, sanitation, and hygiene significantly detracted from our stay, making the experience stressful and disappointing, particularly while traveling with a 4-year-old child. Key issues experienced during our stay: 1. Non-functional air conditioning made our stay horrible, especially with 29 - 31 degrees C at night. The prolonged heat and sweating caused significant discomfort, especially for our 4-year-old child. 2. Faulty toilet: The toilet produced a constant water-dripping noise throughout the night, further disrupting sleep, particularly problematic given the lack of air conditioning. 3. Unclean in-room jacuzzi and dirty washroom upon arrival 4. Unsanitary coffee machine: The in-room coffee machine was dirty and showed signs of rust, raising concerns about cleanliness, hygiene, and room readiness. 5. The buffet offered a wide variety of dishes, but cross-contamination is a significant concern. There weren't enough serving spoons and spatulas, leading to customers reusing the same utensils for multiple dishes. Additionally, the dishes were not properly labeled. The live grill, which is used as an omelette station in the morning and a meat station for lunch and dinner, was dirty and had grease buildup. 6. The kids' club is a joke. The caregivers are teenagers who can't communicate in English; instead, they keep yelling at the kids in Spanish. When I went to drop my child off, I hesitated after seeing the poor condition of the place and the kids there. I noticed a couple of kids crying, but the caregivers didn't bother to check on them. Some of the earlier reviews on Google and TripAdvisor mention that the kids' club is a breeding ground for hand, foot, and mouth disease and other contagious infections due to sanitation issues.

The Iberorstar Domincana resort marketed itself as get 2 for the price of 1 with access to adjoining resort "Iberostar Punta Cana". That was very misleading as the Iberostar Punta Cana was just another building with rooms and they both shared the same amenities. ie. pool, restaurants, etc.

Overall we had a really nice family vacation. The weather was perfect, the beach was clean and the pools were also clean and well maintained. We will not return.