298 reviews
Not the best, not the worst
We expected a bit more from this resort given the reviews, but were ultimately underwhelmed over all.
Pros: The resort itself was nice, well kept, and generally accessible for people with mobility issues. The beach was lovely and clean, but was a bit cramped and had lots of vendors walking around. The shuttle service was a nice, consistent touch. The a la carte restaurants were generally quite good, but you had to make a reservation way in advance on the app to get a spot.
Cons: The resort was generally somewhat disorganized, the food was mediocre, entertainment non-existent, and the service was pretty inconsistent. The customer service staff were nice, but we would have liked to have more of the resort features explained to us upon arrival (where we could go and not go, activities etc). Generally staff other than a few people were pretty disengaged most of the time. We also found that our room wasn't cleaned consistently unless we asked and tipped (particularly if we needed extra TP, towels, floor swept, garbage changed - you can't flush TP down the toilet). The room was very dated and bed was hard, but we made the most of it. The buffet was very mediocre at the hotel as well as the beach (food was cold and often not replenished, there wasn't much variety, there was one spoon/tong for multiple dishes of food, had to wait a long time and tip for hot food like meat or eggs, tables often missing cutlery, staff kind of disorganized with a lot of people just wandering around). The entertainment was generally non existent - mostly dancing every night, no shows. They had games by the pool, but seemed to cancel other activities that people may have been interested in (e.g. rum pairing/tasting). Also ended up having stomach issues by the second day (didn't drink the water and travel regularly), and was eaten alive by mosquitos and sand fleas. A few people on our flight said the same thing, and some ended up switching resorts. It seemed more effort and money was put into the neighbouring Ambar than the other resorts. Would not say this is a 4.5-5 star, probably a 3.5.