75 reviews
Good Stay - Deceiving Room Descriptions
We just stayed at Dreams Onxy Oct 12-19. We did a lot of research on their website before booking to ensure we booked a specific type of room - we wanted adults only and swim out pool. The website (and hotel map) is very deceiving as it appears that booking a "preferred" room with swim out pool is adults only, which is NOT the case. We got to our room after check in, and realized we were on the all ages side, in a room that is closest to the beach (which you THINK would be the best), however, these last buildings by the beach's swim out pools are CONNECTED to the larger all ages pool... It was absolutely disgusting. We walked out onto our deck which had an old rotting muffin smashed right into the deck, a huge plate of dirty left over food and cigarette butts..indicating they don't clean/ check the balconies/ decks between stays - OR that someone from the pool just threw their food onto it since its WIDE OPEN to the larger pool.. It was chaotic, loud and LOADED with kids. So even if you HAVE kids, I would highly recommend asking for a room with a swim out NOT connected to the larger pool. None of this is described as an option on their website so I'm assuming you'd have to call to ask for it specifically....which is frustrating.
We went back to the front desk to ask for a swim out on the adults only side, which we were then informed is a "private pool swim out" and cost us almost $1000CAN extra that we obviously had NOT planned for.
If we would have known the price for the room we originally wanted, we probably wouldn't have booked it in the first place since it was outside of our price range, but we could not stay in the original room...
We had to wait until the next day at 5pm to move..so we had almost two days of our trip in the first room.
Once we moved, the "private pool swim out" room was amazing. They're absolutely beautiful and that whole adults side is very nice. The pool is quiet and relaxing, and the service was excellent.
HATE that they don't have bracelet room keys. They advertise this like a good selling point but in our opinion having to ensure your key card is with you at all times is SO ANNOYING. My husband lost one in the water park on the second day, and we got locked out of our room another time. The bracelet keys is wayyy better option. Also, we are used to having coloured bands so that staff can distinguish which side of the resort you are on. We realized we could have 100% paid for a normal room and used the "preferred" adults only pool every single day and probably the food places as well as there is no identifying way to know you're not preferred..
The food was decent, very "hit or miss". Overall would rate a 7/10 for a 5 star resort.
The service was excellent, alcohol had great options and the wine was great too.
Nelis at the adults only pool was the most amazing server we've ever had and definitely deserves a huge shout out! She made our day seeing her each day :) sooo kind, funny and fast!
Victor Ortega (whoop whoop!) at the lunch buffet and dinner steak restaurant was also a favorite. He made us laugh every day and was super attentive in his service.
The butler service is useless, absolutely not needed and didn't use.
The beach was beautiful, loved that there were lots of palm trees over the chairs for shade and beauty. However, lots of pushy hustlers on the beach that constantly bug you to buy things/ get massages and are rude when you decline.
Coffee shop, ice cream parlor and burger joint are all nice touches. The arcade for kids is amazing although a lot of $$..
The water park is bomb! Even for adults we had a blast on the water slides and lazy river.
Overall, great resort but wouldn't do it any other way that the private swim out room adults only side. Wish their website had better descriptions of the resort layout and the room options. For a couple that want absolutely nothing to do with a kids resort, that's the most important thing to us when finding our getaway destination.
