Hyatt Zilara Cap Cana

4.55 based on 11 reviews

#47 of 109 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana

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Disappointed

Sherri Hoyt, Pennfield, NB

2024-03-15

Friendly and helpful staff.
Noise was our biggest issue. We paid to be ocean front and relax. Functions being held directly in front of our room , loud music ( deafening) til 11pm on one occasion then take down of equipment til almost 1 am.
Suppose to be adult only. There were two seperate grad celebrations from the US. Most are not 18 and underage drinking!
The Scotiabank conference and party on the beach was vey disrespectful to people who paid to be there.
Pool music also too loud. No relax time by the pool from 11am and on. [Details]

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The strong points

This resort has best staff we have seen. We have travelled to various resorts.

The weak points

Noise will keep us from returning! Bathroom showers need updating. Sand in pools.

Certified

Lovely Resort

Andrew James Sandford, Burlington, ON

2023-04-14

They resort was lovely and beaches, food and staff was great. [Details]

Room
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The strong points

Food staff beach

The weak points

I wish there were a few more vegetarian options at dinner and it seemed want any sort of later entertainment you needed to go to kids side. It would have been nice to have some live music past 10 pm

Certified

Hyatt Zilara is amazing

The Girls, Toronto, ON

2022-10-28

so happy our Travel Agent Advised us to book here. We booked Zilara for the adults only experience and had access to the Hyatt Ziva as well. Great food, amazing service, loved that there were no vendors on the beach. Great entertainment. We didn't want to leave... [Details]

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The strong points

Food, Service from the heart, no beach vendors

The weak points

none

Certified

Hotel Zilara... a beautiful resort!

John Morrison, Unionville, ON

2022-05-06

We had a wonderful week here... the resort is just lovely, the food was very good, the beach was wonderful and the staff and service all around was above and beyond. Would definitely recommend. We also used the facilities at Ziva next door (its sister hotel for families). We would not hesitate to go back. [Details]

Room
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Food & Restaurants
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The strong points

Great service, good food, very clean, very comfortable room, beautiful grounds, landscaping and beach...

The weak points

We enjoy spicy food so a few more options in that department would be a bonus. Also more Latin or local music for entertainment. Hard to find anything to criticize... maybe a spot in our room to dry out swimsuits

Sanitary measures

All staff wore masks...

Certified

Excellent Hotel

Karima, New Westminster, BC

2020-01-08

This is a new hotel and I was impressed. The staff are super keen to make sure that you have a good vacation and enjoy your stay. From the welcome at the entrance to the lobby to staff at the beach - they were welcoming, friendly and happy. Junior at the beach, Axzel at the towel counter, Ambar, Andrea and Albert at the buffet, Aida at concierge, the ladies at reception were all outstanding. I would definitely go back and stay again. The food was excellent as well. You can choose from both resorts on where you would like to eat and they have food to cater to everyone's needs. Even though the hotel next door was family oriented, I liked the fact that the adult side stayed adult only. [Details]

Room
Quality - Price
Front desk & Reception
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Food & Restaurants

The strong points

The resort isn't very far from the Punta Cana airport. Safe, clean and great service. Beautiful views from the ocean view suites. Swim up rooms, infinity pools, nice clean private beach.

The weak points

Still going through some growing pains with the construction still going on, so expect some construction dust. They definitely need more beach loungers and umbrellas as there aren't enough. I didn't like the fact that you had to pay extra for cabanas.

Certified

Hyatt Zilara

Cher, Calgary, AB

2020-01-06

Thank you for the most wonderful vacation experience!! We absolutely loved the Hyatt Zilara, and would highly recommend it! The staff was incredible, the hotel was absolutely beautiful, the fitness facility was amazing, and the food was awesome! [Details]