#3 of 109 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Punta Cana
For first-time all-inclusive vacationers, we couldn't have been more pleased with our stay. We were treated with such kindness and warmth, incredible service from top to bottom. Cannot say enough good things!! A beautiful stay at a beautiful resort with the kindest, most generous folks. We loved every moment. Huge shoutout to Laura Sexton, our travel agent from Flight Centre who guided us so skillfully throughout the entire process. She's a gem! [Details]
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The strong points
Everything!
The weak points
No weak points! It was AMAZING!
0 0
Certified
Dreams Macao Beach
Graydon Butt, Shuniah, ON
2024-10-17
An amazing Resort, we had premium accommodation, staff were superb, very friendly and the food was awesome. I would highly recommend this resort to anyone wanting the best of facilities and support staff, we will certainly be back again. [Details]
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0 0
Certified
Couples vacation!
I/C, Woodbridge, ON
2024-10-10
My girlfriend and I had a wonderful experience at Dreams Macao Beach Punta Cana. Our first experience at this resort and will definitely not be our only trip. The staff was extremely welcoming, friendly and always helpful throughout our whole trip. As a result, the service was exceptional. The beach was incredible and the weather couldn't have been better. The buffet had a good variety of food. Our favorite was the omelette station in the morning and the pasta and meat station at night! We also tried the Italian restaurant which offered a different variety of food from the buffet, which we loved. We enjoyed the shows at night, although could have been a tad more entertaining, however, we spent most of our late night at the club on the resort which was very fun. We really enjoyed our trip and will be returning again! [Details]
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The strong points
Shoutout:
- Juana (beach waitress)
- Daniela (main bar)
- Tairi, Justin Bieber (entertainment)
- Yohanna (house keeping)
- Angel (buffet pasta station)
All were exceptional and always offered their best service, making our trip more enjoyable.
The weak points
The only complaint I would have would be the A/C in the common areas (lobby, buffet, theatre). We just found it uncomfortable at times to really enjoy because of the heat. I think fixing this would make our trip even better.
0 0
Certified
Amazing Vacation!
Hossein Karimi, Richmond Hill, ON
2024-09-23
Dreams Macao gave us one our best vacations! Everything was perfect! The resort is gorgeous, clean and very well maintained! The food was delicious with lots of options to chose from. The staff are very friendly! The beaches are breathtaking! The pools, water parks and lazy river are all clean! I totally recommend this resort and will return with my family. Special thanks to Michael Jackson, Justin Bieber, Jazmin (housekeeper), Ricardio (chef)! [Details]
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The strong points
Cleanness, great management, friendly staff, good food
0 0
Certified
Amazing Place
Carlos Moniz, Toronto, ON
2024-05-16
Everything from house keeping, to entertainment, to food, to service was excellent. The staff are very welcoming and friendly. Nothing bad to say. Will definitely be returning. [Details]
This resort is so amazing. Not too big that you feel crowded and not too small to be bored. The staff were very attentive to your needs. The food choices were excellent. We always were able to find a chair either by the pool or on the beach. I would highly recommend this resort to anyone. [Details]
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The strong points
Facility is so clean and well maintained and there seems to be an extraordinary amount of staff that work there daily. Attention to detail was great and restaurant choices very good.
The weak points
The waves at the beach were so strong that we could not swim in the ocean.
0 0
Certified
Pros and Cons, considering returning with the kids
Theodore Barker, Orono, ON
2024-02-25
Wife and I had a week away from the kids. Hotel is just over 30mins from airport, provided no other drop-offs en route. We appreciated the adult only pool (as we opted for the preferred club), but was disappointed the preferred club beach area was so set back from the ocean with minimal view, although it was quiet. We paid extra for Oceanview, and after 3 rooms we realized the building setup only allows for partial Oceanview at best - you had to stand or sit in the corner of the patio to see a portion the ocean shoreline (this was the best of three rooms and the highest floor). We ate at the A La Cartes for all dinners and were impressed. Buffet for breakfast as the eggs at Oceana always came out runny and service was slow. Taco truck is a must for lunch and barefoot grill was great. Beach sand was nice, very walkable and clean overall. Sports bar was very accommodating in finding the games we wanted to watch. Gym was clean, suitable for vacation workouts. The grounds were very well kept. Entertainment staff had quite the following. Great children's amenities, we are considering returning with our kiddos at some point. Coffee shop was awesome. Door lock mechanism batteries died on us and it took 3 trips across the resort to concierge and 1hr15mins to have it fixed. Coffee makers in room didn't seem to work. Snack restocking in room was seldom. Lots of weddings throughout the week but didn't affect our stay any. [Details]
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The strong points
A La Carte restaurants were great - food and service. Resort well maintained. Beautiful Spa!! Coffee from Cafe was great! Adults only pool and service. Taco Truck! Lots to do! Preferred club lounge bar and snacks!
The weak points
Ocean View rooms are partial-oceanview at best, from balcony only. Too wavy to swim in ocean. Spa is expensive, but very nice! Breakfast at Oceana. View from preferred club beach section. Ocean swimming is rough. Beach/pool service hit and miss.
0 0
Certified
Great Family Holiday!
Joyce Vickers, Unionville, ON
2023-12-30
We had a fantastic Christmas holiday at Dreams Macao! Thanks to our butler Fransico for his attentivness! Jay Ventura and Rossy the team at the adult preferred pool really made our holiday relaxing! Willy Wonka at the preferred beach made our Christmas Day a memorable one! The ladies at the spa were fabulous as well. Our experience at Dreams Macao Beach was amazing! [Details]
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Front desk & Reception
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Food & Restaurants
Sanitary measures
The strong points
-butler Fransico, helpful
-preferred pool staff, Jay Ventura and Rossy, got to know us and were positive and attentive
-preferred beach, Willy Wonka-made our beach day amazing
-double decker Bali bed
-amazing drinks
-hibachi was entertaining
The weak points
-hard to get a seat at hibachi
0 0
Certified
Negative overall
Mb, Toronto, ON
2023-09-10
check-in took extremely long with upselling then VIP scam to bribe you with free massages to try to get you to buy a membership to dreams. don't waste half a day
ran out of towels, even with "concierge" service, towels came in next day. what kind of hotel runs out of towels?
newer hotel, beach was nice on the last 2/7 days because seaweed was cleaned out
The weak points
unfriendly staff, got sick, had no towels for bathing - something is wrong with how this place is run
0 0
Certified
Nice, quiet resort
Elise, Notre Dame Ile Perrot, QC
2023-03-06
Positives: - Nice new hotel - Pools were gorgeous, warm and well maintained - Beach was super nice, very quiet because its rough. No seaweed, nice sand, warm water - Kids could borrow boogie boards for free and ride the waves. Huge for teens - No reservations needed at restaurants and always had room. Food was best at Asian, Mexican and the grill - Resort if big but well thought out, you never feel crowded - Always had chairs and palapas available - For us we wanted to rest and this resort was perfect and was very quiet. If you want to party this is not the place for you. - Lazy river and water slides were great - small and big kids will be well served. - Lots of possible activites just not well advertised
Cons: - I would not recco this beach if you have kids under 8 that like to swim in the ocean or if you just like to lounge in the water. Its impossible, wave after wave will be hitting you - Shower temperatures irregular. Everytime you shower the water goes from hot to cold - Food was terrbile at Italian restaurant [Details]
Room
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The strong points
Beach and pool were clean and seaweed free. No reservations at restaurants. Even though the resort was full you did not get that impression at all.
The weak points
Beach is very rough - great for my teens not good for little kids.
Food was ok
Sanitary measures
sanitizer available that's about it
0 0
Certified
Amazing Resort, Outstanding Service
Moemtl, Montréal, QC
2023-02-05
We stayed for 7 nights at Dreams Macao and it was one of the best resorts we ever visited in Punta Cana, we had the preferred package Ocean view room "Stunning view from our balcony". The service was outstanding from the staff, the restaurants are ok the food is decent for an All-inclusive package down south. Now the important stuff; the Beach is one of the nicest and cleanest beach in Punta Cana No "Seaweeds". Strong WIFI 6 connection in the lobby, rooms, and pool... weak to no signal near the beach but that's fine with us we need to disconnect :).
The entertainment staff are friendly and they try their best to make your stay as lovely as possible.
Our Room was cleaned twice daily, once we leave for breakfast we come back to a clean room with, refilled bar and snacks, also when we leave for supper the bed is made and the room is cleaned again.
Food, we had many specialty restaurants to pick from, no reservations were required you just walk in "we loved that" but we went to the buffet most of the time or the BAR GRILL near the pool many food choices at the buffet.
We will come again for sure after the great service we had, highly recommended for couples and families. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Clean beach no seaweed, super service, and good food.
The weak points
Need more bathrooms near the pool and beach.
0 0
Certified
Fabulous resort
Swissmiss, Toronto, ON
2022-12-28
What a fantastic place. Beautiful rooms, superb facilities, great food, wonderful staff. We had a lovely time at this resort. [Details]
Room
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Front desk & Reception
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Location
Bathroom
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Cleanliness
Food & Restaurants
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The strong points
Staff, food, layout, waterpark.
The weak points
Housekeeping often "forgot" to replenish things. Was it for extra tips?
0 0
Certified
A little piece of Heaven!
Helen Deyoung, Antigonish, NS
2022-03-08
This resort exceeded my expectations. Staff are friendly and helpful.The place is very clean and well maintained. I rarely eat when I'm away but the food was so amazing,I had to. I really never got to try the restaurants except the buffet. I would eat at the Barefoot during the day, so I was never hungry in the evening. Amazing pizza [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
For me, the first impression is critical. I felt very welcomed from the moment I stepped out of the vehicle and this lasted the entire time. Staff go above and beyond to ensure you are satisfied. Very professional team. Keep up the excellent service.
The weak points
Beautiful beach but very dangerous for swimming. Addison was the life guard and he deserves a metal.
Sanitary measures
Masks worn at Buffet and enforced. Resort is so very clean. Kudos to all you cleaning staff. You so one amazing job.
0 0
Certified
January 2022
zana, Montréal, QC
2022-01-30
Loved this hotel and would absolutely revisit. Rooms were clean and modern. A few restaurant options on the property. Buffet was sometimes closed in the evening. They have a lot of activities such as 2 water slides (one for children and one for older), tennis, rock climbing, arcade with bowling, etc. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Hotel was very clean which was nice. The staff constantly cleaned the premises and the rooms were cleaned twice a day. They have a few restaurant options and you do not need a reservation which is great. Rooms are spacious and modern.
The weak points
Buffet was sometimes closed at night
Sanitary measures
Amazing sanitary measures in place the staff was constantly cleaning, wearing their masks and enforced a mask when we were getting our food at the buffet.
0 0
Certified
Too much money for the experience
Jutta Bibby, Orangeville, ON
2022-01-01
Hotel was oversold. People everywhere. Shoulder to shoulder and no COV ID protocols in place besides them giving you a dab of lotion before entering the restaurants. We were in preferred club and needed and extra bed for my grandson. It was so uncomfortable he slept with us every night again…..not what we paid for. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures
The strong points
Hotel was new and main lobby was beautiful.
The weak points
Oversold, uncomfortable bed, maids did not come everyday. There were 2 days we had no maid service. Drinks were watered down, wine was horrible. Had to buy a bottle every night.
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The best vacation
Dreams Macao Beach
Couples vacation!
Amazing Vacation!
Special thanks to Michael Jackson, Justin Bieber, Jazmin (housekeeper), Ricardio (chef)! [Details]
Amazing Place
Dreams Macao is Amazing
Amazing Resort
Pros and Cons, considering returning with the kids
Great Family Holiday!
Negative overall
ran out of towels, even with "concierge" service, towels came in next day. what kind of hotel runs out of towels?
caught hand foot mouth
unfriendly staff [Details]
Nice, quiet resort
- Nice new hotel
- Pools were gorgeous, warm and well maintained
- Beach was super nice, very quiet because its rough. No seaweed, nice sand, warm water
- Kids could borrow boogie boards for free and ride the waves. Huge for teens
- No reservations needed at restaurants and always had room. Food was best at Asian, Mexican and the grill
- Resort if big but well thought out, you never feel crowded
- Always had chairs and palapas available
- For us we wanted to rest and this resort was perfect and was very quiet. If you want to party this is not the place for you.
- Lazy river and water slides were great - small and big kids will be well served.
- Lots of possible activites just not well advertised
Cons:
- I would not recco this beach if you have kids under 8 that like to swim in the ocean or if you just like to lounge in the water. Its impossible, wave after wave will be hitting you
- Shower temperatures irregular. Everytime you shower the water goes from hot to cold
- Food was terrbile at Italian restaurant [Details]
Amazing Resort, Outstanding Service
The entertainment staff are friendly and they try their best to make your stay as lovely as possible.
Our Room was cleaned twice daily, once we leave for breakfast we come back to a clean room with, refilled bar and snacks, also when we leave for supper the bed is made and the room is cleaned again.
Food, we had many specialty restaurants to pick from, no reservations were required you just walk in "we loved that" but we went to the buffet most of the time or the BAR GRILL near the pool many food choices at the buffet.
We will come again for sure after the great service we had, highly recommended for couples and families. [Details]
Fabulous resort
A little piece of Heaven!
January 2022
Too much money for the experience
We were in preferred club and needed and extra bed for my grandson. It was so uncomfortable he slept with us every night again…..not what we paid for. [Details]