Melia Caribe Beach Resort

Facilities, pools, beach: Excellent
Staff: Competent and polite.
Rooms: In need of some repair and care, but quite acceptable.
Food: Mediocre at best, including in restaurants that are included.
Paying restaurant: $59 USD per person, NOT worth it. [Details]

Pools and beach, grounds maintenance and entertainment were excellent; rooms are nice, if a little worse for wear and in need of some maintenance; staff are generally competent but not very friendly for a resort; food is mediocre to terrible, including the restaurants. Even the paying restaurant (teppanyaki) at $59USD a pop was pretty bad. [Details]

Overall, it is a solid 4* property
Very large - golf carts and the famous trains to take you around the property
Rooms are a bit dated, but no issues
Buffets offer a good variety and food was tasty - only had the opportunity to eat at 1 a la carte (Mexican) and it was good. Booking the a la cartes was not an easy process
We were booked in the Level - never was able to reach our Concierge and didn't receive help from the Level lounge - they just kept telling us to reach out to concierge and it wasn't until the end of our trip they told us to use Whatsapp to contact him. It was a very frustrating experience. I wouldn't suggest the upgrade to the Level at this property, I didn't find it was worth the extra $. (and I have stayed at the Level at other Melia properties, but it wasn't worth it at this property) Couldn't get chairs at the Level pool unless out there at 6am - I refuse to play the chair game. The extras that came along with the Level upgrade were not worth the extra money at this property. We were adults travelling, but they had a great water park area for kids along with a large inflatable obstacle course in the ocean (additional cost).
Overall, all the staff we encountered were friendly and the general level of service was good. No complaints - sun was hot and drinks were cold. (and note...the drinks are strong - no watering down at the drinks at this property!)
A shout out to the bartenders at the Tartufo bar in the evenings - great service with a smile every time! [Details]

We stayed at Melia Caribe for our first time (me, my wife, with our 2 yo), and we had a wonderful experience. Definitely a high rating! We are vegetarian, and we would recommend if you are to let them know in advance and ensure accommodations. It took us a couple of days for our needs to be understood but once they understood, the food was fantastic. Our concierge guy Nathanael Diaz and Vladimir (Level Manager) helped us figure that out. And the top chef Eriberto cooked us delicious food. The resort has a beautiful aesthetic and great amenities, including multiple pools and programs, including for toddlers - child care service, too! We stayed right by the beach, and definitely recommend that room location. The room was very clean and comfortable. Overall, we had a wonderful stay, and the resort being beautiful, the food figured out deliciously, and the warm and professional staff were big parts of that. Aside from those already mentioned, specific shout outs to Argenis (excursion guy at the beach but checked in and asked how things were going and was friendly, made sure there were beach toys for our kid to play with), Elena and Desire at the child care centre were great. Definitely recommend The Level exclusive category. Despite the few shortcomings, we will be going back! [Details]

Beautiful exotic place for good price. Room is spacious and comfy. There are many restaurants, food is good, but there were many flies and some birds inside. Bars are great, barman are friendly, but they are not open early morning. Pools are good, atmosphere around them is great, but people litter (e.g. paper cups everywhere) and the hotel should do more effort to clean up. Beach had lots of sales people that annoy guests. Little train through the resort is fun, and good, but sometimes they don't notice that people are still getting on, and start too early, which is dangerous. Wifi signal not strong, drops connection frequently. Staff is friendly but many of them don't speak good or any English. There are many fun activities in the evening (e.g. retro disco), but they may be loud for rooms close by. Anyway, all in all, our stay was fantastic, we enjoyed it very much. [Details]

The grounds are beautiful
Alma Restaurant (Spanish restaurant) is a MUST, excellent food and service from Franklin our waiter
Buffet is also very good, lots of variety and healthy choices are always available, the set up is elegant yet comfortable.
Shaker bar near the Mexican restaurant is amazing, we had fantastic margaritas there.
Beach is perfectly set up, palapas everywhere and always available, towels are abundantly available. Casino is a nice pastime, Shows are good. Rooms could use a renovation, but basic needs are met, mini bar always well stocked, house keeping does a great job. [Details]

Relaxing, beaches were well maintained, room was very comfortable and spacious [Details]

As a Vacation Consultant, this was my first all-inclusive resort and overall we were pleased with our experience at this resort. [Details]

Traveled with my friend for my first trip since Covid. I was a bit nervous as I had read some bad reviews about the resort. We had a great experience with very few complaints. We were in block 45 (non-level) which was about half way between the front lobby and the beach/pool area. Room was spacious with two double beds, a couch, and two chairs. Bathroom was large and provided hand soap, shampoo, conditioner, body wash, body lotion, a shaving kit, and travel toothbrush and toothpaste. Mini bar had Coors Light and Heineken beer, Coke, Sprite, and bottled water and was refilled daily. Room was clean and housekeeping was there daily before noon. There were no face clothes, but they brought us some when we requested at the front desk. Yes, the room was a bit older, but it was clean and in working order. Our shower drained slowly, but it did drain within a couple minutes of getting out of the shower. The bartenders were amazing in that they served you in the order you were waiting, and we never waited long. We were able to book the al a carte restaurants for 4 days and ate at the buffet for two. Food was good, but the al a carte restaurants had the air conditioning blasting so bring a sweater. The grounds are absolutely beautiful!!!! [Details]

We enjoyed our first Melia resort and first time in DR. The buildings and landscaping are beautiful, as well as the pool and beach areas. The staff, mostly young people, were always friendly and helpful. The a la carte restaurants were good, as well as the abundant buffets. We didn't encounter any problems. [Details]

Resort was great overall. About 15 min from the Punta Cana airport. We have two 11 year old and we had a great time. The main pool and the water park were amazing for both kids and adults. The beach was not so much with all the seaweed on the beach and in the water. The ground was beautiful and very well kept. Very lush and clean. Our room was really nice and the bathroom had really great water pressure even though we were on the 2nd floor. We ate almost exclusively at the buffet restaurant since booking the a la carte restaurants was too much trouble. You needed to go to a booking desk by the beach at 9 am to make a reservation or you can use their app which is difficult to setup. We had two staff members tried to set it up for us and they couldn't do it. Food at the buffet restaurant had a large selection and very good. Overall highly recommended. [Details]

The resort is beautiful and the staff are very friendly and attentive. We had our 3 girls (ages 1, 3, 5) with us. [Details]

I don't understand how this resort receives the high rating they do, my wife and I travel 3 times a year, normally Barcelo, and Bahai Principe, The construction and closure of our Level amenities aside... We still would never go back, the resort is very dated, food is OK, but very very limited variety in comparison to other resorts and so many flies. The beach was awesome, except for all the peddlers. Most of the staff was good, the maid was awesome, hands down best maid service we have ever received. This is a very big resort, and we encountered many times waiting 20 to 30 minutes for a cart to drive us to dinner. The only resort activities were aerobic stuff, waited for volleyball 4 to 5 times , but hey didn't bother starting it. Tennis is a must when we go on holidays, it was a joke, the one time out out of 4 someone was there, the gave us cracked rackets and balls, and the courts were disgusting, very dirty and dated. Be ready to be asked to go to a free lunch(timeshare) at least 10 times a day! and they don't except no. Internet was good, sports bar is a joke, no satellite, same channels you get on your TV. Lastly when I did complain about 12 hours a day of listening to jack hammers and saws and closure of our Level restaurant the didn't care when bit the response was our new resort is a lot better, "let us take you there"(time share) . [Details]

Just returned from a wonderful trip to Melia. We booked beachside jacuzzi room (not the Level). Very close to beach a 10 min walk to lobby. We walked everywhere. A big resort beautiful grounds, beach and food. Example steak at Capri cooked to order perfectly medium rare and so tender and for breakfast we had smoked salmon and caviar at the level buffet.
We will be returning for sure! [Details]

We had no negative issues with this resort.
Check-in was smooth. Grounds are lush and tropical. Beach is fine powder, wide and has plenty of loungers. Restaurants were all good.
We stayed in building 38, about 7 minute walk to the beach if you didn't get a ride.
There are rooms closer to the beach but they are far from a la carte restaurants. [Details]

Very clean environment, perfect family suite with young children. Staffs are friendly. Beautiful landscape. It exceeded our expectations. [Details]

Dealing with the insipid check-in staff at this resort was painstaking, but once we got into our room, the rest of the holiday was fine.

The room was nice and very clean. The beds and linens were comfortable. A/C and fans worked well. Just make sure your balcony door is closed or a sensor will shut off your A/C.

The food wasn't fantastic, but there was enough variety to suit just about anyone. The fresh fruit was delicious, though the juice would have been better if it wasn't so sweetened. Lots of food options, however the tastiest food was very unassuming in appearance while the tastiest-looking items were often quite bland.

If you stick to basic drinks (rum & coke, gin & tonic etc.) you'll be fine, but the mixers used for the mixed drinks are far too sweet or tasted horrendous. The beer is ok, but having a darker ale would be nice.

The main pool is large, clean and a refreshing temperature. Unfortunately it gets crowded after 11am with lots of kids. A 2nd pool by the beach restaurant seemed barely used and was perfect for getting in a few laps if that's you're thing.

The beach is nice, but don't venture too far south or you'll be accosted by locals obnoxiously trying to get you into one of the shops.

If you're looking to buy anything like sunscreen, bug spray, simple groceries or what not, go to the "SuperLama" grocery at the south west corner of the mall. Otherwise, sunscreen will cost you about $15-25USD. You kind of have to leave the resort and walk 10min, but the mall is clearly owned by the resort and shares security. It's also full of all kinds of designer shops with grossly inflated prices. Tip: negotiate.

The grounds are impeccably kept which was nice since you are often walking 10minutes from one part of the resort to another. Waiting for the 'train' usually took 20min or more. The main pool is nice but gets crowded after 10am.

Overall the Melia Caribe is nice, the staff are helpful and friendly. Everything else is par for the course except the idiots at check in. I recommend carrying your own luggage to your room no matter how far away your room is. Using the bellboys takes 1-3 hours and can require a private detective to help figure out where your bags are in the meantime. [Details]

This resort is very large. If you are unable to walk or get around very well, avoid this resort. Maid service is sketchy at best. We came back from the pool at 5:30 and we still hadn't received clean towels, or beds made. This happened several times. Not just once. Everyone is friendly, and the food is presented very well. Although we came into a buffet to see a large black bird sitting on the cheese platter on the salad bar, and the wait staff just shooed it away. That was a turn off. Otherwise a decent holiday. Big push for time shares. They would do better to make BIG changes here. Felt like an imposition. [Details]

C'est un voyage première classe! La seule chose à quoi nous n'avons pas aimer c'est l'enregistrement car c'était trop long. Tu dois attendre pour avoir ta carte pour ta chambre et rencontrer la personne qui prend soin de toi (butler) pour la semaine. Nous avons resté dans The Level Adult Only A . Le service au resto, à la chambre, à la piscine, sur la plage nous avons adoré. Nos femmes de chambres étaient tellement gentille nous avons même eu la chance de pratiquer notre espagnole avec elle. Le bar man Manuel, le serveur Wilson a la piscine, Manuel au resto, notre butler George, nos serveurs dans les restaurants. Nous voudrions nommer toute le monde qui ont pris soin de nous mais impossible de tous les nommés. Les deux kiosques prêts des deux piscines demandées pour Samuel et Rodess des gens très sympathique et chaleureux!

Dinie & Loulou
GATINEAU, QC [Details]

My husband and I spent two full weeks at the Melia Caribe at The Level in the Adult Only section. This was our second time there and once again totally enjoyed ourselves. This resort is spotless in every respect. We did see some changes in The Level this year for the better. Last year it was very new and they have definitely improved things. We were able to go to the Gabi Restaurant this year but I do have to say that we were very disappointed in our dinner there. This is the only negative thing I can add. To our surprise they have a great snack bar on the beach serving burgers, fries and a variety of salads and other meats at lunchtime. Very nice atmosphere. The Staff are terrific and we were very impressed that some of them remembered us from last year. They welcomed us back with open arms and handshakes and each and everyone of them is so friendly. Service was excellent all the time at The Level. Our room was spotless and we thanked our maid with a small gift and of course daily tips. Tipping is not compulsory but we do tip daily and we know how much this is appreciated. There is nothing negative I can say about our stay at the Melia other than our experence at the Gabi. We spent many hours at the beautiful pool and met some great people. The pool bar staff are very entertaining and the music adds so much atmosphere. Hopefully we will be able to go back again next year around the same time. This year my sister and her husband came with us and they have also said they want to go back. [Details]

Great resort.
Very slow checkin. Always trying to upgrade you. Would return... [Details]

it was our 30th marriage anniversary.We had to spend first night in 2 single beds room.Next morning we should move,but the room wasn't ready till 3pm.We had to go back and forth to the reception to settle that.After tlking to 4 different persons they solved the problem.After that experience the rest of the week was ok. [Details]

Great hotel and amazing service! [Details]

We arrived at the Hotel in the evening around 6pm and cutting the story short, we only got into our room at about 8:30pm. This was because the first room given to us was NOT as on the photograph on their website. We walked back from the room to the reception once more and asked for a room that was comparable to the photograph on their website. The second room given was better although still not what expected to the price paid. After coming back the third time, they were hesitant to give us any upgrade as they had stated that they gave us what we paid for. I asked why the second room that they had given us looked a bit better than the first to which they had replied "The first room was not renovated and the second one was." Are you serious? Right then and there I took out my phone showing them the photograph of the room I had seen on their website as well as purchased to conclude that it DID NOT look the same. Anyways, after a two hour long wait with them stating they would not give us a better room they finally did. The room we received was in house #1 that was right by the beach and pool. The resort is HUGE therefore I really recommend getting a room by the beach as it takes about 20 minutes to walk from the beach to the main lobby/restaurant area.(I could not imagine the people having to walk that far to the beach and back). The food there is not your typical Mexico resort food. Nothing was greasy and the desserts were really bad. I however did not mind the food as I am more of a salad/fruits/lean and no dessert kind of person so I felt satisfied. Same goes for the alcoholic drinks, not much great options to choose from. For a person looking to indulge in heavy foods and expensive drinks, this is not the place for you. As well, if your wanting to party, then this place is defiantly not for you, the "fun pub" club was a joke :). Melia however is the best for the beach. The most beautiful I have ever seen on any of my trips so far. Therefore, if you are looking for a calm, relaxing place to travel without any of the luscious foods/drinks, then this is the place. The first few days were a rough start for me but in the end I got to like it. Nothing can compare to the outdoor beauty of this place as well as the feeling of lightness when leaving. Therefore, overall, it was not bad. Although if I had stayed in one of the first two rooms they gave us, I don't believe I would of had the rest I needed. As well, it seams to be kind of costly compared to some other luxury resorts you can go to for the same money. Basically here, you pay the top $ for the beach and the outside beauty. [Details]

Hotel is very clean,service at the level section is fantastic but expect to pay tips for anything you ask for or any service or you'll be surprised from the switching of service,I spend over $150.00US just tipping in 6 days, as for the food it's avrege I have better in diffrent resorts, as per the transat brochure we were spouse to get a welcom gift we didn't get anything . Front desk at he Level give us very good service . [Details]

Service, room and food were all exceptional. Resort was very well maintained, margaritas were delicious. The only bad thing is the beach which I found to be very dirty and not the standard of beach I was expecting for Punta Cana. [Details]

First impression was very good of the hotel and amazing grounds. Very well kept. Upgrading to the level was well worth the money. Great restaraunts, beach, pool very close to room. Never had to wait for a table in the level section and it was nice and quiet at the pool and beach. You were treated very good and this hotel. One big downside for me was that your tricked into doing a tour with someone who later tries to get you to buy a timeshare with them. We were aware of this beforehand so we had the tour cancelled. When in lobby they will still bug you to do one. This was very disappointing for me when I want a relaxing vacation and Iam bugged in lobby and also at beach to have pictures taken among other things. At the beach not that often.
Food I thought was ok for the most part. The buffet food was good but was almost never hot, warm at best. But did taste good. The level restraunts were also very good.
Overall a great relaxing vacation and would recommend it to friends. [Details]

Beautifl property and great food!
Great staff although some staff tend to ignore solo travelers. This was addressed with management and I noticed an immediate improvement same day. I would have rated staff/crew a 4 if not for waiter Juan Mendez! He is an absolute gem and made every dining experience extra special for me as a solo traveler. Been to many resorts and will definitely be returning. [Details]

exceeded expectations, would definitely go again. [Details]

Stayed at this resort previously, knew what to expect. Great service, good food, great overall experience. Clean secure beach & lush, well maintained grounds; helpful friendly staff; good food with lots of variety; ample seating at restaurants; ample lounge chairs at pool & beach. Train to help you move around the property. Not all was great, checked in at midnight with 12 other tired/hungry guests; endured a long check-in process which we attributed to insufficient/ inexperienced reception staff. Sleep quality affected by paper thin walls, you can hear other guests speaking at normal levels. All restaurants were generally very clean, but too many flies at beach restaurant & no visible attempt to manage their numbers, e.g., fly traps. Overall, a good vacation experience! [Details]