Occidental Punta Cana

Occidental Punta Cana
3.673.673.673.673.67
3.67 based on 663 reviews
#43 of 109 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
Rated 4 stars
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Excellent vacation!

, Lachine, QC
2024-09-07
We had an amazing time at the resort! Very clean, food was 10/10, and the staff was very friendly. The cleaning ladies kept the rooms exceptionally clean, and the receptionists were very helpful. Specifically, Ivan, he truly made our stay memorable and helped us with everything we needed. He ensured that our stay was amazing and recommended restaurants and activities for us to try. His customer service was also 10/10, always smiling and friendly.
Lastly, the beach was incredible, only a few steps away from the room, and they always have good entertainment at nighttime. [Details]
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Hotel reply, PR/Marketing, on 2024-09-10
Dear Taylorrowe, Thank you for sharing your feedback about your recent vacation experience with us, our main goal is to ensure that we continue to provide unforgettable vacation experiences to our guests. Again, we thank you for this wonderful review, it has been a pleasure for us to read it and we hope to serve you again soon. Best regards, Orestes Almaguer General Manager Occidental Punta Cana

Wonderful stay at the Occidental Punta Cana!

, Dollard-Des-Ormeaux, QC
2024-08-01
We've been at this resort several times. We keep coming back because the resort and the beach are beautiful and the staff is so friendly and helpful. One of the things which attracts me are the catamarans which are readily available, I went sailing everyday as the weather was perfect. When we arrived, the room was not to our liking so we told the Assistant Manager Alexander Cabral and he immediately left his desk, took the golf cart and went looking for another room which was superb. He called us the next day to make sure we were happy with it. That was very much appreciated. My wife has food allergy issues and he took us to the kitchen to meet with the head and they made sure to prepare her cut vegetables that were safe for her to eat. I was very impressed with the individual care we received as soon as we arrived at the resort. We stayed in building 26 and we had the same housekeeping lady we had last time we stayed, her name is Jaclyn I think, always smiling, charming and helpful, we felt like we were coming home. Overall we had a wonderful stay, many thanks to the staff for all their effort. It was so appreciated. [Details]
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The strong points
Beautiful clean beach, pleasant resort, great food, wonderful staff.
The weak points
The only place where WIFI was weak was on the beach.
Sanitary measures
Excellent
Hotel reply, PR/Marketing, on 2024-08-07
Dear Michael , Thank you for sharing your feedback about your stay at the Occidental Punta Cana. It is wonderful to hear that we were able to make your stay special. We do our best to ensure that our guests receive wonderful, personalized service, as providing quality service is of great importance to us. We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We look forward to welcoming you back again very soon. Best regards, Orestes Almaguer General Manager Occidental Punta Cana

Un séjour merveilleux ❤️

, Saint-Hubert, QC
2024-04-29
Cette Hôtel a dépassé nos attentes.
Nous revenons tout juste d'avoir passé une vacance de 12 jours à cette Hôtel et c'était tout simplement magnifique. La grandeur du site est parfaite, tout se fait facilement à pied, la verdure, les espaces sont impeccables. La plage est spectaculaire, un beau sable blanc, une belle mer turquoise et des chaises en quantité suffisante, réparti sous une multitude de palmiers où il est toujours possible de trouver de l'ombre. Beaucoup de piscines pour tout les goûts et bien réparti. Il y a plusieurs coins tranquille sur le ressort. La nourriture est excellente et d'une grande variété aux buffets, où à chaque jour il y a un thème différent avec des cuisiniers pour nous servir, des pièces montées et des desserts plus succulent les uns que les autres. Pour les restaurants à la carte, bien que les quantités soit moindre, le goût lui est toujours au rendez-vous et dans des atmosphères très agréable. L'animation de jour est juste parfaite, présente mais pas envahissente, et à tout les soirs un spectacle divertissent nous est présenté avec sont animateur hors pair. Notre chambre était parfaite, bien que nous avions choisi un forfait standard, d'une bonne grandeur et bien équipée avec une belle salle de bain. Tout y était, ventilateur, frigo, cafetière, climatisation et eau chaude à volonté. Le personnel est très gentil et on en trouve même qui parle français comme Noé à la réception très efficace. Toutes les installations sont propres et appropriées. Non vraiment c'était parfait, c'était magique, nous le recommandons sans aucune hésitation et nous allons y revenir ça c'est SÛR. [Details]
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The strong points
Le site magnifique, la plage merveilleuse, la nourriture succulente, les piscines en abondance et la chambre impeccable.
The weak points
Le temps d'attente aux bars, il pourrait y avoir certainement l'ajout de personnels à ce poste
Hotel reply, PR/Marketing, on 2024-05-06
Chers hôtes, En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Occidental Punta Cana - All Inclusive. Nous sommes ravis de lire que l'Occidental Punta Cana - All Inclusive a dépassé vos attentes et que vous avez pleinement profité de la beauté et de l'entretien de notre propriété. La plage d'El Cortecito, avec son sable blanc et sa mer turquoise, est effectivement l'une de nos fiertés, et nous sommes heureux qu'elle ait contribué à rendre votre séjour magique. Le plaisir culinaire est une composante essentielle de l'expérience que nous souhaitons offrir, et il est gratifiant de savoir que nos buffets thématiques et restaurants à la carte ont su ravir vos papilles. Notre équipe d'animation s'efforce de proposer des activités divertissantes et nous sommes ravis que vous ayez apprécié les spectacles du soir. Nous sommes également fiers de l'attention portée par notre personnel à répondre aux besoins de nos hôtes, y compris ceux qui parlent français, et nous ne manquerons pas de transmettre vos compliments à Noé. Votre recommandation est pour nous le plus beau des compliments et savoir que vous envisagez de revenir nous honore et nous motive à maintenir notre engagement envers l'excellence. Merci de souligner la propreté des lieux, la qualité de l'hébergement et l'expérience paisible que vous avez vécue. Ce fut un plaisir de vous avoir parmi nous et nous nous réjouissons à l'idée de vous accueillir de nouveau. Au plaisir de vous accueillir à nouveau, Orestes Almaguer, Directeur général

Amazing trip!!!

, Montréal, QC
2024-04-25
Always love to go to Dominican Republic. It was my first time to your hotel and it wont be the last. I dont know much spanish, well…. I know just enough to order a cervesa at the bar [Details]
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The strong points
The front desk desk staff! I had bad service experiences in the past in other DR resorts. This time it was the opposite. A big thank you for the reception team especially to Saryanni who was very helpfull throughout my stay.
The weak points
None!
Hotel reply, PR/Marketing, on 2024-05-02
Dear Ritch Dan Hotmail , Thank you very much for your kind feedback. The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to welcoming you back for another memorable experience. Best wishes, Orestes Almaguer, General Manager

Quelle belle semaine !

, Sainte-Therese, QC
2024-04-24
FUT incroyable !!!
Le service dans cet hotel est vraiment remarquable. Le personnel souriant, accueillant. L'équipe de là réception très professionnel, spécialement Saryanni qui a été vraiment efficace jusqu'au notre départ.
Bravo à vous! [Details]
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Hotel reply, PR/Marketing, on 2024-04-25
Cher Yess G, Merci beaucoup d'avoir partagé cette fantastique critique de votre récent séjour à l'Occidental Punta Cana. Nous sommes ravis que vous ayez apprécié votre séjour et nous sommes certainement d'accord sur le fait que notre personnel dévoué joue un rôle clé dans l'expérience globale de nos clients. Toute l'équipe travaille très dur pour garantir un haut niveau de service et une expérience chaleureuse et inoubliable. Merci d'avoir mentionné le nom d'un si grand nombre de membres de notre équipe, car nous pouvons désormais les contacter individuellement et leur faire savoir comment ils ont eu un impact aussi positif sur votre séjour. Nous vous remercions encore pour cette merveilleuse critique, cela a été un plaisir pour nous de la lire et nous espérons vous servir à nouveau bientôt. Avec nos meilleures salutations, Oreste Almaguer, Directeur général

My 35th stay at OPC

, Les Coteaux, QC
2024-04-17
Great short vacation. Thank you to Jean Louis at baggage, Peña, Jose, Hansel, Alexis and Juan at the à la cartes, Leissy at beach buffet, William, Enrique and Willian at the bars for going above and beyond!!!!

Special shout out to Weslin at reception for the wonderful service, accomodating my room request and for checking in to make sure everything was as expected and up to par.

Stay gold my friends!!!! Hasta la proxima!! [Details]
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Hotel reply, PR/Marketing, on 2024-04-19
Dear Purplepassionca, We appreciate your comment praising your recent visit to our Occidental Punta Cana hotel. We are delighted to hear that we have managed to exceed your expectations in terms of hospitality and service provided and will pass your comments on to our team members. Thank you once again for choosing us, we hope to have the opportunity to serve you again in the future and to exceed your expectations. We look forward to welcoming you back on a future occasion. Best regards, Orestes Almaguer, General Manager

Love this resort!!

, Cornwall, ON
2024-04-14
So this will be long post but will give an honest review.
I went to Occidental Punta for my 10th visit from April 4th-13th. Our flight was delayed by 2 hours so was quite anxious to arrive at the resort. On our arrival we were greeted by Williams at reception. He was very friendly and very efficient. He listened to us and was happy to accommodate our wishes and gave us a room in the exact location that we had requested. Upon arrival to our room noticed our hair dryer was not working and spoke to Williams again at front desk and he had that fixed for us within the hour. Excellent customer service and emphasized anything we needed he was more than happy to help us! Anytime we were in the area he was always asking if everything was good! Thank you Williams for the excellent and efficient service!
Our room was on the main floor and other than two small issues one was the hairdryer and the other on our last night the air conditioning stopped working. Maintenance came to the room and had that fixed in no time! Cleaning staff did an excellent job at cleaning the room and keeping our fridge stocked. Sometimes we had to wait a few hours for our towels but they were always delivered before dinner and were clean and fresh!
Now on to the main buffet. Always had excellent service at the morning buffet. We had one waitress that went above and beyond (I wish I would have got her name) by not only getting us cappuccino instead of regular coffee and by bringing us fresh watermelon juice to the table. So good! Omelets of course we're fantastic! I had one several mornings and both omelet chefs were quick and efficient! Food was always fresh but did have a few instances where for example the potatoes were just warm but not enough to stop us from enjoying our meal! Both my friend and I are not big lunch eaters but we did have one lunch at the buffet as we missed breakfast. Service was good as was the lunch buffet food! Went to the buffet a few times at dinner and mainly on the Tuesday night as it is Mexican night. We had a late dinner around 8pm and I was disappointed. I do understand it was later in the service but considering the buffet is open until 10:30, the food was not the freshest and the tacos were chewy and taquitos were overcooked with the chicken being extremely dry. Burritos were good but not a favorite of mine. All other meals at the buffet were very good and food hot and fresh. Service at dinner could be a bit better as sometimes it was hard to receive a drink but again we made due and did not let it change our perspective of the resort.
On to the a la carte restaurants! We ate at the Mexican twice during our trip and service was excellent and on point! Pena the supervisor is excellent in making sure you have fantastic service, checking in frequently to make sure you are happy! All staff were friendly and happy to accommodate! Food was excellent, hot and fresh!
The Italian restaurant was great! Food was fantastic and service was good! Staff were all friendly , checking frequently to be sure we had everything needed!
Dined in the Oriental restaurant and Juan the supervisor was very friendly and made our visit there very pleasant! Food was fantastic and the service on point! Again the attention from Juan and staff was great!
Moving on to the steakhouse. Must admit this a la carte restaurant used to be one of my favorites but this time it definitely left a bad taste. The food was great and steak cooked to perfection! Baked potato more on the lukewarm side but steak made up for it. The service from the wait staff was great! What left me not exactly happy was the 2 supervisors there that were taking orders. We arrived in the restaurant and we seated promptly but we were ready to leave after sitting for 45 minutes and our order was not taken (both supervisors taking orders but not from our table) Hansel approached our table and asked if everything was OK. We explained that our order had not been taken yet and we were getting ready to leave. Hansel made it a point to get things moving along!! A waiter came over to take our order (still no supervisor had approached us so have no idea their names but one was male and the other female) So a big thank you to Hansel and the wait staff for the excellent service! What we did not like was the male supervisor who was not treating his staff very well and shouting orders at them when he himself was not doing his own job. Not once did either supervisor approach our table or even acknowledge our presence.
Unfortunately we did not attend the seafood restaurant so am unable to comment on that one!
On to staff/bartenders in the lobby! Waitresses in the lobby although very busy are very attentive and try to get to you quickly! Bartending service from Enrique, William and Luis were excellent! Not only are they very friendly they run the bar very efficiently serving customers quickly and making excellent drinks to please the customer!
Spent most nights at the bar upstairs where the bartending staff are excellent!!! The attention and service from Wilian, Jose, and Wanel was by far the best! Wilian even allowed us to connect to his Bluetooth speaker to play music and keep the energy going while they served the customers. They all made sure customers were satisfied with their drinks and were fast and efficient! All 3 of the bartenders were friendly and happy to be there!
Pizza of course was excellent as always with a special shout out to Tavery, Leo and Carlos! They work very well together and make the best pizza!!!
Pools, beach and maintenance of the grounds was always on point!
All in all had an amazing vacation! Have seen many changes in my visits with new staff and management some good and some bad but nothing that will ever ruin my vacation. Your vacation will always be what you make of it!!! [Details]
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Hotel reply, PR/Marketing, on 2024-04-18
Dear Laurie, We appreciate your comment praising your recent visit to our Occidental Punta Cana hotel. We are delighted to hear that we have managed to exceed your expectations in terms of hospitality and service provided and will pass your comments on to our team members. Thank you once again for choosing us, we hope to have the opportunity to serve you again in the future and to exceed your expectations. We look forward to welcoming you back on a future occasion. Best regards, Orestes Almaguer, General Manager

Occidental punta cana

, Cambridge, ON
2024-04-13
Staff was very friendly and helpful, beach and pools were very clean, rooms were spacious and updated. Beautiful resort overall. [Details]
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The strong points
Lots of loungers at the beach and pool, drinks and food were good. Very friendly staff.
The weak points
Buffet was small for the size of the resort, not enough bars for the amount of people at the resort.
Certified
Hotel reply, PR/Marketing, on 2024-04-18
Dear Sean, Thank you very much for your kind feedback. We are thrilled to learn that our staff's friendliness and helpfulness met your expectations and contributed positively to your experience. It is gratifying to hear that the cleanliness of our beaches and pools made a notable impression on you. Furthermore, we take pride in ensuring our rooms are not only spacious but also well-appointed, reflecting our commitment to providing a serene and beautiful environment for our guests. Your commendation of Occidental Punta Cana - All Inclusive as a beautiful resort is greatly appreciated, and we are delighted to have been able to create such a memorable experience for you. We look forward to welcoming you back for another memorable experience. Best wishes, Orestes Almaguer, General Manager

Our stay with friends

, Woodstock, ON
2024-03-05
Can't seem to change our dates, we stayed Feb 16-Feb 23,2024
We arrived at around 1am so checkin was very quick, bell boy took us to our room, explained wher a few things were & we dropped off luggage & rode back up front to get some pizza at the all night snack bar. There were 200-300 college students there during the week, who were overcrowding the pizza & drink bars but finally got a pizza, very very good , Everything was great , pools were just the right temp, food at buffet was great, Steakhouse was excellent, everyone was so friendly, room was clean & comphy, bed & pillows very good, excellent beach , but hard to get chairs in shade at 8 am,
Checkout was very quick , but there was no where to securely store our luggage while we ate breakfast, Entertainment team was friendly, most activities were down at the beach, nightly entertainment was hit & miss, MJ was fantastic & a night with the stars was also great,
Drinks are a hit & miss, very sloppy slushie drinks, [Details]
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The strong points
Very friendly, very clean ,lush resort, well maintained, everyone was very friendly, great beach, good food
The weak points
Need to add palapas around the pool, only shade is from some palm tree & pergolas that are saved very very early, no secure place to store lugge till departure, drinks are hit & miss,
Sanitary measures
We tried to use the hand sanitizer on entrance & exit of buffets ,but most ti es it was empty,
Certified
Hotel reply, PR/Marketing, on 2024-03-06
Dear Debra, We would like to express our appreciation for the comments you have made on your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation. At the Occidental Punta Cana hotel, we continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you once again for choosing us, we look forward to the opportunity to serve you again in the future and to exceed your expectations. Kind regards, Orestes Almaguer General Manager Occidental Punta Cana

Punta Cana 2024

, Cobourg, ON
2024-02-18
We really enjoyed our stay at this hotel. We don't have a single negative thing to say about any part of our vacation. This resort is VERY clean, and the food is wonderful! [Details]
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Certified
Hotel reply, PR/Marketing, on 2024-02-20
Dear Ashley, Thank you for sharing your feedback about your recent vacation experience with us, our main goal is to ensure that we continue to provide unforgettable vacation experiences to our guests. Again, we thank you for this wonderful review, it has been a pleasure for us to read it and we hope to serve you again soon. Kind regards, Orestes Almaguer General manager Occidental Punta Cana

Absolute Class

, Riviere-Beaudette, QC
2024-02-05
The place is beautiful and the people working there were amazing.
The food was great,
The drinks were great,
The hospitality was amazing. [Details]
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The strong points
See Soel for breakfast and lunch amazing person always smiling and can tell he loves his job. Pool bar for quick service and great drinks. Yessi was amazing with the kids and Jorge made amazing drinks. The greeting staff at the buffet were top notch!
The weak points
Slow service for the buffet, but in their defence it was also full of people and extremely busy. Still most of the time it was great.
Hotel reply, PR/Marketing, on 2024-02-07
Cher David, Nous apprécions votre commentaire faisant l'éloge de votre récente visite dans notre hôtel Occidental Punta Cana. Nous sommes ravis d'apprendre que nous avons réussi à dépasser vos attentes en termes d'accueil et de service fourni et transmettrons vos commentaires aux membres de notre équipe. Merci encore de nous avoir choisi, nous espérons avoir l'occasion de vous servir à nouveau dans le futur et de dépasser vos attentes. Cordialement, Orestes Almaguer Directeur général Occidental Punta Cana

Already planning a trip back

, Oshawa, ON
2023-12-13
I think an important fact to note is that we stayed in the Royal Level section and had a suite with a separate bedroom, living rm, dining rm & kitchenette. With the RL service, you had a private beach area with a bar, private restaurant & pool. [Details]
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The strong points
The beach & pools were amazing! The room was amazing! The lobby bar entertainment was fantastic! The service was fantastic!
The weak points
The food was okay at the buffet & private dining for Royal Level however I would skip the a la carte restaurants next time. Also, get a private service to ride to the airport. A 35 min drive turned into 1.5 hrs w/ picking up & dropping off at other hotels
Sanitary measures
Fine. Always see workers cleaning, sweeping and mopping.
Certified
Hotel reply, PR/Marketing, on 2023-12-18
Cher client, Nous vous remercions d'avoir partagé votre opinion sur votre séjour à l'Occidental Punta Cana. C'est merveilleux d'apprendre que nous avons pu rendre votre séjour spécial. Nous faisons tout notre possible pour garantir à nos clients un service exceptionnel et personnalisé, car il est très important pour nous de fournir un service de qualité. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Merci de nous avoir choisis lors de votre visite dans la région. Nous espérons vous accueillir à nouveau très bientôt. Avec nos meilleures salutations, Orestes Almaguer Directeur général Occidental Punta Cana

Good resort

, Gloucester, ON
2023-11-12
We enjoyed this resort, beach was beautiful, pools quite clean, royal restaurant was the best by far. The staff were cheerful and accommodating. Be aware that room service is not included even if it is stated it is with royal. Buffet could have been better. They didn't have many options for mixed drinks. [Details]
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The strong points
Beach, staff, royal restaurant and bar, pizza bar
The weak points
Buffet, a large carte, lies about room service being included,
Certified
Hotel reply, PR/Marketing, on 2023-11-21
Dear Krystle, We are very grateful for your praise of our staff, whose kindness and friendliness is one of our hotel's greatest strengths, and I undertake to congratulate them all on your behalf for their contribution to your well-being during your stay at our hotel. On the other hand, we are glad that you enjoyed the beauty of our beach area and other areas. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future. Kind regards, Orestes Almaguer General manager Occidental Punta Cana

A Decent Stay

, Toronto, ON
2023-11-02
We had a relaxing trip to this resort. The food was adequate, drinks were ok, place was clean, beach was nice! Worth the money. [Details]
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The strong points
Pizza and taco place were great. Beach was very nice.
The weak points
The building managers who would harass you to go to the First Club sales pitch. Harass!!
Certified
Hotel reply, PR/Marketing, on 2023-11-06
Dear Victoria, We appreciate your comment praising your recent visit to our Occidental Punta Cana hotel. We are delighted to hear that we have managed to exceed your expectations in terms of hospitality and service provided and will pass your comments on to our team members. Thank you once again for choosing us, we hope to have the opportunity to serve you again in the future and to exceed your expectations. Kind regards, Orestes Almaguer General Manager Occidental Punta Cana

Improvements noted

, Les Coteaux, QC
2023-09-24
This being my 33rd trip to this resort, I ALWAYS get top notch service. I must specify that on the last 3 or 4 trips, the location had been on a decline as far as food quality.
I was so happy to note that there have been changes, POSITIVE ONES, and I am here remembering what it was like pre-covid [Details]
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The strong points
The reception service with Weslin is ON POINT!!
The weak points
Small detail, but regardless of which bar or restaurant you go to, the cola is flat
Hotel reply, PR/Marketing, on 2023-10-02
Dear Customer, We appreciate your comment praising your recent visit to our Occidental Punta Cana hotel. We are delighted to know that we have managed to exceed your expectations in terms of hospitality and service provided and we will pass on your feedback to our team members. Thank you once again for choosing us, we hope to have the opportunity to serve you again in the future and exceed your expectations. Kind regards, Orestes Almaguer General manager Occidental Punta Cana

Canadian Travellers Look for another resort than t

, Alliston, ON
2023-07-31
Came down to Occident Punta Cana to do a site inspection of the resort for my Travel Agency Business. I have stay at this resort back in January 2020 and now coming to see if the resort standard is improved, gone down or stayed the same.

This resort was last renovated in 2016 and according to hotel management, there are no plans shortly to renovate. This resort has 860 rooms.

On this trip, the food quality and variety were really poor. this was not what I expect from a 4.5 Star resort. This resort was more coming across as a 3-star resort. The service at the bars was very slow. Please note on weekends many locals Dominicans book this resort. 100 USD per person is a very attractive price point. In general Dominican people are very friendly but when they are guests they can be demanding and ignorant. This property is not a pleasant place for international travellers/guests during the weekends and the pool and bars become over crowed. There were also too many beach vendors approaching you even when you tell them you are not interested. Sometimes they huddle together and stand directly in front of your view just scanning the beach chairs. Security on the beach does not do anything to move them along.

As the owner of a travel agency in Canada, I can no longer recommend this property to my clients. Canadians are usually easygoing people and enjoy interacting with many different people and cultures. The biggest thing I think this resort can do to improve the service is better food and variety and have staff with a minimum level of speaking and understanding of English. As guests, we try very hard to speak certain words in Spanish, especially from countries like Canada and the USA which make up the majority of tourists to the Dominican Republic.

Overall if you are limited in budget, this resort may be one of your only choices. If you have a bigger budget look at another resort.
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The strong points
1. Beautiful and clean Beach. 2. A short distance from the airport. 3. Rooms were clean and overall comfortable. 4. Resort Ground is well maintained
The weak points
1. Food Quality 2. Food Variety 3. Service was slow 4. Crowd on weekends 5. Very Slow checking especially on Fridays. 6. Staff lacking understanding of the English language. Hard to communicate with them. 7. Too many beach vendors.
Sanitary measures
Non existance.
Certified
Hotel reply, PR/Marketing, on 2023-08-11
Dear Customer, Thank you very much for your wonderful comment, we are delighted to know that we have managed to exceed your expectations in terms of hospitality and the service provided. We are very grateful for your compliments to our staff, whose kindness and friendliness is one of the greatest strengths of our hotel, and I promise to congratulate all of them on your behalf for contributing to your well-being during your stay at our hotel. Once again we thank you for choosing our Occidental Punta Cana hotel for your vacation and we hope to have the opportunity to serve you again in the future. Kind regards, Orestes Almaguer General manager Occidental Punta Cana

Bof

, Almonte, ON
2023-07-25
Nice location 30 min from airport. Beautiful beach, but little to no shade. Pools are good. Swim up bar smells like vomit. Rooms are average. I was served ahi tuna that tasted like it was fished in a septic tank, after having waited 42 min for our appetizers at the Asian restaurant. We never got our wine, we left for the buffet. More than 50% of the time I had to ask and re-ask and re-ask for a high chair. Only the front desk staff "speaks" English, the rest will say they do when you ask them because you have a specific question, then look at you talk for 2 min until you realize they have no idea what is going on. Other than the front desk staff, the rest are so rude, I will never go back to this area for that reason alone. Planned on doing laundry during the trip (kid) I called them 3 days in a row multiple times per day, they never came. Not sure where the majority of the travelers were from, but they could not form a simple line at the buffet, it was like the survival of the fittest, I saw people picking up food with their hands at the buffet. Wifi is shit. Could not make phone calls from my room. [Details]
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The strong points
Beer is good.
The weak points
-Rude staff -incompetent staff -not sure if average in a resort in July, but pools were HOT, hotter than the water I bath my kid
Sanitary measures
Nopw
Certified
Hotel reply, PR/Marketing, on 2023-08-14
Dear Julie, We greatly appreciate the time spent commenting on your recent experience at our hotel. Occidental Punta Cana always strives to exceed our customers' expectations. Your comment will help our team achieve that goal. We are sincerely sorry to read that your stay was not as pleasant as it should have been and we will be delighted to welcome you again in the future assuring you in advance of our highest commitment to making your next vacation experience at Occidental Punta Cana an unforgettable experience for all reasons. correct. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Kind regards, Orestes Almaguer General manager Occidental Punta Cana

Great vacation

, Orangeville, ON
2023-06-03
Went with the family and had a great time! Hotel is I believe a little older but they take good care of it. Always cleaning the grounds, the public bathrooms and beach. Beach is great! Lots of people on the beach selling things but will leave you alone if you say no thank you. Our room was good. Maid would come by daily to tidy the beds and bathroom of needed. We always left a couple of dollars (US) for her. [Details]
  • Room
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The strong points
Beach, friendliness, food, room, great WiFi
The weak points
Sometimes had a hard time getting coffee or tea unless you were at the buffet
Certified
Hotel reply, PR/Marketing, on 2023-06-08
Dear Herbert, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Punta Cana hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Marcos Castillo General Manager Occidental Punta Cana

Great Holiday at Occidental Punta Cana

, Kirkland, QC
2023-05-16
The Occidental Punta Cana is a good and modern resort. Grounds are very clean and well maintained. Beachfront is one of the best I have been in the Dominica Republic. The resort, every morning, cleans the beach of any overnight seaweed that wash up and they rake the beach. (There was very little seaweed when we were there in late Jan 2023).

The beach is wide and long so you don't seem crowed but the beach vendors and hotel upsell and general vendors on the hotel grounds are a real pain in the derriere. The hustle starts when you get off the plane and continues right up to when you leave!

Their staff are very friendly and if you provide them a tip the added value they provide is even better. We always tipped and the staff really appreciated it. In general, they make very small salaries so the xtra money helps them a lot.

We were in Block 25 which is very close to the beach and main pool. The rooms are spacious and modern. Bathrooms are shower only. The resort upsell vendor was pushy enough when it came to upgrading to the Royal Level. Rooms are bigger but not worth the price difference. Leave me alone...I am on my bloody holidays!

The main buffet was nice and the seating very modern. A great selection of food. They also had beachfront Buffet which was great for breakfast. As for the a la carte restaurants, you need to book these right when you arrive as the time slots fill up very quickly. We went to the Italian, Steak House and Mexican. They were all fine. On another note even though they had a dress code this rule was not enforced which I enjoyed very much. The last thing that I wanted to do was dress up for dinner. I am on holiday to relax! People came in shorts and sandals which suited me just fine.

The nightly outdoor entertainment was a lot of fun and the music that was played in lobby bar was entertaining. The young activity monitors were all just fantastic; Nicol, Marie, Jerry and of course Spaghetti (and the others) were all very charming and polite and full of energy.

One more note WiFi was free anywhere on the resort but didn't work on the beach. Whatsapp works too.
All in all we had a great time. We highly recommend Occidental Punta Cana. [Details]
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The strong points
Great staff everywhere. Great activity monitors. Good food. Beautiful beach. Reasonably priced. Modern and quite hotel. Very few noisy propane golf carts running around because you can walk everywhere and quickly. Resort just the right size!
The weak points
Noisy elevator in common area of each building. Bing every time the doors open. (Try 3am). Constant hustle from beach and hotel vendors. Always windy everywhere (can't do much about that!) They play the music too loud at the beach and at the main pool.
Sanitary measures
N/A
Hotel reply, PR/Marketing, on 2023-07-26
Dear Ron and Mila, We would like to express our appreciation for the comments you have made on your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation. At the Occidental Punta Cana hotel, we continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you once again for choosing us, we look forward to the opportunity to serve you again in the future and to exceed your expectations. Kind regards, Orestes Almaguer Fernández General Manager Occidental Punta Cana

If You Want an Average Vacation

, Fonthill, ON
2023-04-30
My experience at this hotel was average at best. Checkin was a nightmare, spent over an hour trying to get keys to the room and bracelets, though Leonardo tried to be as pleasant as he could. Food at buffets was awful as there was no variety at all.,as was drink selection and wines. Some of the staff were super engaging where as MOST were not issues with lights not turning off, safes not working , key cards deactivating. Seems like we were always at the desk for something. [Details]
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The strong points
Property is beautiful, pools and beaches were awesome. Al a crate restaurants were good at best.
The weak points
Food needs to be improved as does wine and drink selection. Staff could try to be a little more engaging.
Certified
Hotel reply, PR/Marketing, on 2023-05-08
Dear Dianne, We want to thank you for sharing this opinion about your recent visit to the Occidental Punta Cana. We are delighted that you enjoyed your stay and we agree that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Kind regards, Marcos Castillo General manager Occidental Punta Cana

Wonderful Vacation!!

, Avonmore, ON
2023-03-19
We had an amazing family vacation. From the food to our wonderful chamber maid, bar staff, BUT especially our check-in.
Weslin at Reception accommodated our entire family in the same block and did so with courtesy and professionalism. We arrived later in the evening and we were within our rooms in no time. Thank you Occidental Staff! See you soon [Details]
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Hotel reply, PR/Marketing, on 2023-03-31
Dear Debora, We appreciate your wonderful comment praising your recent visit to our Occidental Punta Cana hotel and we are delighted to know that we were able to meet your expectations. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. Since they all work very hard, trying to exceed the expectations of the guests, we will pass on your satisfaction with their services. They will be delighted to hear your compliments on the service you have received. Once again, we thank you for your kind opinion of our hotel and we look forward to serving you again in the future. Kind regards, Marcos Castillo General manager Occidental Punta Cana

Wonderful family trip!

, Les Coteaux, QC
2023-03-19
Was my 27th visit to this beautiful place, with my son and 3 cousins.
A huge thank you to Weslin at the reception desk, who assured check-in was quick and easy, and always made it a point to make sure our needs were met with his attention to detail. Your customer service skills are remarkable.
A special note as well to Joseph who set up our spa visit .. that was THE BEST!!
See you next time!!! :-) [Details]
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Hotel reply, PR/Marketing, on 2023-03-30
Dear Customer, We appreciate your wonderful comment praising your recent visit to our Occidental Punta Cana hotel and we are delighted to know that we were able to meet your expectations. On the other hand, we would like to thank you for your kind words towards our staff, especially our valued Wesly from the reception. Since they all work very hard, trying to exceed the expectations of the guests, we will pass on your satisfaction with their services. They will be delighted to hear your compliments on the service you have received. Once again, we thank you for your kind opinion of our hotel and we look forward to serving you again in the future. Kind regards, Marcos Castillo General manager Occidental Punta Cana

February 2023

, Cornwall, PE
2023-03-05
We had an excellent stay at this hotel. Food was great. Amazing beach! We stayed in oceanfront junior suite with hot tub and loved our room. We had no problem with getting towels both for room and beach. Our fridge was restocked daily with water, sprite, coke, and beer. [Details]
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The strong points
Amazing beach! Amazing pools! Loved the stone fired pizza. Clean hotel. Beautiful grounds.
The weak points
No palapa's on beach- hard to find shade. No umbrellas at pools- hard to find shade. Shows just fair. No internet on beach.
Certified
Hotel reply, PR/Marketing, on 2023-03-30
Dear Customer, First of all, we would like to thank you for choosing our Occidental Punta Cana hotel for your vacations, we are delighted to know your opinion about your stay and we are very glad that you enjoyed the beauty of our beach. In addition, we thank you for your wonderful comments about the service received, which have been shared with the entire team. It is always a great source of motivation for our staff to hear that our clients appreciate their services and attention in such a detailed way. Once again, we thank you for your kind opinion of our hotel and we look forward to serving you again in the future. Kind regards, Marcos Castillo General manager Occidental Punta Cana

Review of resort

, Saint John, HA
2023-02-22
Overall it was a pretty good week. They do lack shady spot on the beach. The rooms were clean, the food was delicious, the staff was friendly. [Details]
  • Room
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The strong points
The cleanliness of the resort, good food, lots of food choose from. A la carts were good. The maids were outstanding.
The weak points
No sun shade huts on the beach, and lack of staff in the bars.
Certified
Hotel reply, PR/Marketing, on 2023-03-30
Dear customer, We appreciate your comments after your recent visit. Since we are always trying to improve, your feedback is crucial to our future success. We are dismayed to read your comments about the service you have received during your stay with us. Above all, because your comments do not reflect the usual standard of service that we strive to ensure our guests. However, you can be sure that your opinion will be shared with our heads of departments to inform them of this situation and to act accordingly. Thank you once again for choosing us and for your constructive criticism, we look forward to the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Marcos Castillo General Manager Occidental Punta Cana

Easy tanning

, Toronto, ON
2023-02-05
This place is nice,excellent help at reception. [Details]
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The weak points
First maid didn't clean as well as second. Disco DJ doesnt know how to mix latin and english music to create dance atmosphere.
Certified
Hotel reply, PR/Marketing, on 2023-04-04
Dear Raffaele, We appreciate your wonderful comment praising your recent visit to our Occidental Punta Cana hotel and we are delighted to know that we were able to meet your expectations. We appreciate your comment about the cleanliness of our facilities, being fully aware that this is a vitally important aspect for our guests to feel comfortable in our hotel. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. Since they all work very hard, trying to exceed the expectations of the guests, we will pass on your satisfaction with their services. They will be delighted to hear your compliments on the service you have received. Once again, we thank you for your kind opinion of our hotel and we look forward to serving you again in the future. Kind regards, Marcos Castillo General manager Occidental Punta Cana

Bad hotel

, Saint Sixte, QC
2022-12-03
Bad service , people with no respect ,no smile [Details]
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Certified
Hotel reply, PR/Marketing, on 2023-03-30
Dear client, We greatly appreciate the time spent commenting on your recent experience at our hotel. Occidental Punta Cana always strives to exceed our customers' expectations. Your comment will help our team achieve that goal. We are sincerely sorry to read that your stay was not as pleasant as it should have been and we will be delighted to welcome you again in the future assuring you in advance of our highest commitment to making your next vacation experience at Occidental Punta Cana an unforgettable experience for all reasons. correct. Once again we thank you for sharing your experience with us and we look forward to serving you again soon. Kind regards, Marcos Castillo General manager Occidental Punta Cana

Best staff!

, Vancouver, BC
2022-11-10
From the moment we checked in to the moment we left the staff were incredible. We were warmly welcomed by Weslin, Pedro, Yorji and were all incredibly helpful during our stay. Lucieni and Andrelys hands down made our stay extra special. Between Lucieni attention to detail when accommodation our group of 6 and Andrelys always making the perfect cocktail it really added to our stay. [Details]
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The strong points
Service! The staff was wonderful!!
The weak points
The Food on some days was a bit disappointing and the snack bars were not consistent in quality.
Hotel reply, PR/Marketing, on 2023-03-30
Dear Customer, We appreciate your wonderful comment praising your recent visit to our Occidental Punta Cana hotel and we are delighted to know that we were able to meet your expectations. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. Since they all work very hard, trying to exceed the expectations of the guests, we will pass on your satisfaction with their services. They will be delighted to hear your compliments on the service you have received. Once again, we thank you for your kind opinion of our hotel and we look forward to serving you again in the future. Kind regards, Marcos Castillo Managing Director Western Punta Cana

Great Service

, Surrey, BC
2022-11-10
Weslin, Pedro Yorji & Esmarlin (front desk staff) were absolutely phenomenal. Anderlys & the bar staff as well as Luciana & the breakfast/dinner staff were super attentive and always made sure everyone had what they needed. Noel & Joel were also fantastic. The staff at occidental made our trip so wonderful. Thank you for everything - we will definitely be back!! [Details]
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The strong points
Staff!
The weak points
Not enough beach towels
Hotel reply, PR/Marketing, on 2023-03-30
Dear Customer, We appreciate your wonderful comment praising your recent visit to our Occidental Punta Cana hotel and we are delighted to know that we were able to meet your expectations. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. Since they all work very hard, trying to exceed the expectations of the guests, we will pass on your satisfaction with their services. They will be delighted to hear your compliments on the service you have received. Once again, we thank you for your kind opinion of our hotel and we look forward to serving you again in the future. Kind regards, Marcos Castillo Managing Director Western Punta Cana

Best front desk team !

, Toronto, ON
2022-11-10
Weslin and the rest of the front desk team were so kind! They were very attentive and made sure we had everything we needed. They truly made our experience 10x better.
We will definitely be back! [Details]
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Hotel reply, PR/Marketing, on 2023-03-30
Dear Customer, We appreciate your wonderful comment praising your recent visit to our Occidental Punta Cana hotel and we are delighted to know that we were able to meet your expectations. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. Since they all work very hard, trying to exceed the expectations of the guests, we will pass on your satisfaction with their services. They will be delighted to hear your compliments on the service you have received. Once again, we thank you for your kind opinion of our hotel and we look forward to serving you again in the future. Kind regards, Marcos Castillo Managing Director Western Punta Cana

Great stay at Occidental

, Edmonton, AB
2022-05-07
First I would like to praise the front desk staff lady Esmarlin Tejada, she did beyond amazing job getting my group of friends the best room upgrade and service possible for our entire week stay. The hotel itself is a great stay for couples and families, there was a range of ages. The disco is closed because of Covid sadly. There are two locations for main food servings. The best building to stay in is near the beach where the secluded pools are as it is quieter here. However the one thing I was not satisfied with is the entertainment, although the shows were great to watch, there was nothing else happening after that. I found it boring in the evenings as there was no disco or dancing, and for a 20 something year old a better nightlife would make this resort a 10/10 otherwise I give it an 8. The bar outside the resort drink point is an excellent escape for this sort of entertainment and is safe if you go with a group. [Details]
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The strong points
Great pools, close to the beach, drinks and lots of variety of food.
The weak points
Boring nightlife around the resort, entertainment was not the best (the shows were good) it was the (non existent) after party that was missing. Disco was closed cause of Covid.
Hotel reply, PR/Marketing, on 2022-05-30
Dear Client, First of all, a cordial greeting from the Occidental Punta Cana team. Thank you for taking the time to share your impressions about your experience with us, so other travelers can benefit from your comments. We are more than happy to read in your own words that you have spent a wonderful stay at Occidental Punta Cana Thank you for referencing our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Regarding to your observation, you may be sure that we are going to share this review with the department in charge in order to provide the best experience to our guests. We hope to have you back soon to show you our changes and demonstrate our commitment to our guests' satisfaction. Best regards, Marcos Castillo General Director Occidental Punta Cana

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