Trs Turquesa Hotel

We went as a couple for honeymoon purposes. Visit was on April 5th 2024.

This hotel is meant for adults looking for a quiet vacation.
It is perfectly located on Bavaro Beach. The beach section itself is wonderful. Nice, pristine white, floury sand. Perfect.
PROS:
1. Very big complex. It is a Palladium group complex, with three other hotels to which we can go to. But, because these are family-oriented, the guests from those hotels cannot come to the TRS hotel site. So, if you want absolute tranquillity, you can stay at the TRS site, which is complete and offers a superb beach. If you want a little more action, you may visit the other hotels (recommend the CHIC);
2. There are more than 15 restaurants. You have your choice. We went to 6 of them, and all were 4/5 as so far as food quality;
3. They offer a personalised butler service. But it is not "one butler-one room". There is a butler for every building. The concept is very functional. Working through WHATSAPP, you can ask for anything and 9/10, you will get a response. They did not see a message or two that I had sent, but nothing's perfect;
4. The service is outstanding. All across the board. From check-in to check-out;
5. There is enough long chairs for everyone. However, is you arrive later than 7am, you will not have the best seats in the house. The palapas are limited. First come, first serve;
6. The rooms (we were in building 55, garden and pool view) are outstanding. All have a whirlpool bathtub inside and all room amenities are perfect. The room is big with a closed (private) porch;
7. The place relatively quiet at night. So, your rest is assured, even with the patio door opened;
8. The cleaning lady comes twice a day! Need I say more?
9. If you're on a honeymoon and want great pictures, the complex offers wonderful areas and particular places for wonderful pictures;

CONS:
1. The Helios restaurant offers the worst breakfast buffet I have had in all my all-inclusive trips. However, the restaurant "switches" over to a "a-la-carte" restaurant in the evening and I had the best steak of my life (the steak was better than at the steak house EL DORADO which is seemingly the renown steak house at the PALLADIUM complex;
2. The long chairs are amongst the least comfortable of all the places I've been to;
3. Towel service is not assured. The towel stand close to the beach opens at 6 am and first come, first served an they run out of towels near noon. After that, you will need to run around other towel stands to find some (there are 2 more stands at the TRS site);
4. Some would argue that the complex is too big. We drove around with a shuttle cart and I estimate that the complex is at least 2 squared miles;
5. There is a beach snack bar which offers a very limited array of food (burgers, grilled chicken, Nachos, chile, and hot dogs). Their burgers are the best burgers around. Priceless;
6. The grounds (as well as the rooms) are extremely well maintained;
7. There are no water sports included in pricing (canoe, snorkeling, etc). You will need to pay for those;
8. If you are close to the ocean (long chair) you will get hassled a lot by external vendors (they are very persistent and numerous);

TIPS:
1. If you have a drone, and would like to bring it to the complex, you should get a permit first. Here is the email to write to: eduardo.perez@idac.gov.do. You cannot fly on the complex itself, but do have open access to the beach area;
2. I have always been at the beach at around 6am, and had fist-hand choice of the long chairs. The sun rises at 6h20. At 6h30, the best seats are already taken (best meaning the first row of chairs that face the ocean);
3. Plan for a lot of tipping. Luckily, the lobby personnel offers plenty of change (singles);
4. The first things you should do upon arriving is knowing the PALLADIUM complex. It is vast and we got to know some nice places during our last night's stay. Having known that, when we first set foot at the hotel, we should have ridden the transfer cart all around to get to know the site instead of heading immediately to the beach;
5. The Japanese restaurant's exhaust fans don't work. So, if you plan on going to a "dinner show", you must know that you'll need an extra knife to cut through all the cooking smoke that accumulates in your enclosed area/room;
6. They don't offer stand-up cocktail menus. So, ask for some advise, if you're into cocktails. The best (for me): pina colada, dirty monkey, coco loco, Miami vice, and strawberry daiquiri.
7. As stated in my PROs, if you are finicky about breakfast buffet items, avoid the HELIOS, which is the main restaurant at site. It is awful. You will need to go to the closest one with is Los Torres; [Details]

TRS was a great place to relax for a week! The accommodations were wonderful, the pool and beach were easily accessible and the food was great! The staff were very friendly and looked after us well! Looking at returning next year! [Details]

We enjoyed our stay but there is room for improvement. [Details]

Fantastic service
Friendly staff
Overly clean [Details]

We had a great time at TRS Turquesa! The service was excellent and the facilities were amazing. Food, drinks and service were perfect. Will definitely want to visit again. [Details]

Better than expected vacation. Great service, great food. Truly 5 star resort. We were very impressed with all the restaurants especially at Kusko restaurant . All the staff were very attentive and made our vacation exceptional. [Details]

Hotel was clean. Paid for an adults only and there were still children. Learned that only part of the resort is adults only. Too much construction going on at the hotel. Staff approaches you way too often to try and sell you spa treatments. We must had said no thank you at least 10-15 times a day. Language barrier. This hotel is absolutely not worth the money and we will never go back [Details]

We had a fantastic time at this resort. Well worth the extra perks! The restaurant just for this resort was a phenomenal meal that would be hard to get anywhere, even in Canada. The only negative experience that we found personally was that at the pool (only for this resort 18 ) We did not feel comfortable with our friends and hanging out. It appeared that nobody wanted to be social, which is fine we just went to the other pools, and this was our first 18 plus experience and maybe that is what is expected there. Another negative point is that people would get up at 6am and put towels on the pool loungers and then be gone all day. It specifically said not to do this but no one followed the rules and the employees would not in force this rule. I found the same 30 people got the nice umbrella loungers everyday (even if they had no intentions of staying there all day). If you are looking for a quiet private vacation thus location would be ideal. However we are very social and we just went to the other resorts that were included with our wrist bands and we enjoyed them as well.
However this stay all round was fantastic!!! Best vacation we have been on and we would definitely retune. [Details]

The Staff at the front desk were amazing, especially Felix. The room was always clean, we always had fresh towels.
The beach was amazing even though we spent most of our time at the secret adult pool. The staff at that pool were amazing especially Felix & Clara. As for the food, I enjoyed the French fondu, found the food to be average. Spa was wonderful however the staff are always around asking you to come to the spa which is not relaxing. Room service wouldn't bring me items that they advised the offered like lobster or Sushi. However would bring hotdog, and hamburgers with Natcho which was fine.
All in all I enjoyed my stay the staff were amazing. [Details]

What a great experience we had at this resort. If you want great service, friendly staff,great food,drinks etc, this is the place to go. Bar fridge gets filled at least once and often twice a day. Had plenty of bottled water.Room was kept clean and bed was remade if we took a siesta. Plenty of towels, even washcloths which is not always the case in resorts.Beach towels plentiful too. As many as you need.We did tip regularly, we always do. But they were really helpful. We rang for an umbrella and it was brought to our room within 30 minutes. also nice are the full size liquor bottle to mix with your soda, or not.Plus they staff even comes to swim up pool area to ask if we want drinks.We felt like royalty. Only one negative was the constant pressure to go to the VIP breakfast where they talked about joining club Palladium. We refused and were asked many times after that sometimes making us feel like we were wrong to refuse.Apart from that, it was great! [Details]

This resort was absolutely gorgeous! The grounds were immaculate and there was never a leaf out of place. The staff were ALL extremely helpful and there were plenty of them. If you needed something or had a question it was always easy to find someone to address your concerns. Language was a bit of an issue with the room staff but for the most part we were able to communicate when required. The food was ample and varied, but often cold. We did not go hungry but were a little disappointed with the temperature of it. I would definitely recommend this resort to anyone who is looking for a beautiful relaxing location to enjoy some R&R. The beach is fantastic, as was the swim up suite that we had. We enjoyed a day at the Spa as well. Lovely facility!
I would like to warn people that the "Travel Club" sales people in the lobbies were relentless. They were very persistent and we finally had to be rude to make they go away. Many people commented that they were avoiding passing through the lobby just to avoid them. Once you figure out how to get rid of them, they no longer ruin your trip! [Details]

Great service wish they had more gluten free options [Details]

as expected and no better [Details]

We upgraded to the Master Suite. The rooms and pool area are very good. We had a great time here at the Royal Suites. [Details]

Had a great overall experience here. Only thing was the beach is WAY too small for the size of this resort. Every beach chair is taken up by 8am. Everything else about this resort was great! [Details]

We didn't know until about 3 days in, but we did not get the room we booked. We should have had the junior suite deluxe, but we got an outdated room in the old area. I think this is because we had our agent ask to have us close to the beach. Be aware when you go to your room. That said, our room wasn't terrible, it was in a good location, but it was not what we paid for. We didn't let it ruin our trip. We did not like the bathroom's open concept (the door for the toilet does not go to the ceiling or to the floor, which makes for some awkward times). The tv did not work for the first two days we were at the resort, which we were told was everywhere. Not a huge deal. The wifi worked in the rooms, no complaint there. We booked three dinners with our butler the day we arrived, but something was screwed up with our 2nd and 3rd reservations. We made arrangements for Monday, Wednesday and Friday, and we went to Monday's no problem, but noticed that the date was screwed up for the Wednesday - we had actually booked two reservations for the Monday (which had already passed). Friday we arranged for a bbq on the beach and when we went to leave, we spoke to the butler and he went and checked something and told us it was cancelled. Not sure what the deal was there, but we didn't end up with that one either. We thoroughly enjoyed the Japanese show cooking, the show and the food were both fantastic. VERY happy we made that reservation and it worked out. We thoroughly enjoyed each meal we had at Le Chanterelle. We had the Chateaubriand twice it was so good and everything else was great. We tried Le Gourmet once for dinner and hated the seafood pasta (it had some spice in it that was gross). The buffet additions to each location was nice and the Bohio buffet for lunch was good. It had a HUGE selection of food and we always found something. We did Le Gourmet a few times for lunch, too, which was good. The free wine at dinner / all over was decent as well. Overall, the staff was FANTASTIC. Everyone was very pleasant and great to deal with. Only issues we had was with our reservations and that we didn't get our room we booked. (I am sure we could have asked or inquired, but after 3 days, we didn't want to pick up all of our stuff and move)

We went to the circus night and were very impressed. We did not go to any other shows. We went to the sports bar one night to watch football and that was fun, but beware of the fried food sitting out. I heard of a few people who were sick after eating that food.

The downfall to the resort is actually the people who stay there. I am not used to all-inclusive resorts so perhaps this is everywhere and not just here, but there was no towel limit to guests which is nice and also a shame. All of the towels were generally gone by about 9am. Half of which, are used to reserve seats at the pool and beach, only to remain there for hours and hours. Some couples would take 6-8 towels for two people, when we were looking for one each. Some people would reserve seats at both the beach and the pool, or reserve 3 chairs and a beach bed for two people. We were lucky with our timing to get chairs at the beach every day, but it was sometimes a challenge to find two empty chairs when you first arrive. It was just sad to see seats empty all day, except for a towel on it, while people roamed around trying to find a spot to sit.

Along the same lines, it seemed that people were rude in the lines at the buffet. They would walk around you, or walk the opposite direction of the lineup just to get in there before you.

We did one excursion - the Marinarium. It was excellent. A bit pricey, but it was a great day overall. We enjoyed the snorkeling quite a bit.

Our transfer to the resort from the airport was great as we were the first to be dropped off. But, the way back, we had to stop at another three resorts. One of which, after waiting for ten minutes, we left without picking anyone up. Another one, we waited about 15 minutes and an older man got on the bus with a wet mark on his pants and a cigarette in his mouth. Between all of this, it took us a very long time to get to the airport, at which time, we were the end of the LONG line to check in for our flight. I am told that it was an unusually long wait that day so I can't say for sure, but I know we waited about 3 hours to get checked in. Only to wait in line two more times to get through security and then through customs. We missed our boarding time by over an hour and our flight left about an hour late because of the delays - there was half the flight stuck in these lines. Not ideal when you have been in the bus/airport since 12:40 and your flight is supposed to leave at 4:20. We did make it home safely, thankfully, but the airport was in utter chaos. Not at all like our airports back home. I understand there was probably an influx of travelers because of the holiday, but it was terrible. I will say that other airlines did process their travelers a lot faster than ours. We heard after the fact that people with overweight luggage were going through and sorting everything at the desk so I am not sure if this caused the delay or not, but there needed to be more than two windows for a full flight of people. 3 hours to check in is just unacceptable.

All said and done, this vacation was about what we expected. We didn't expect the downfall of the resort to be the guests or the transfers, but we were happy with the overall experience of the people who worked there and the resort itself. [Details]

Great spot would return tomorrow [Details]

Our vacation was very relaxing however the hotel offered lots of activities if you were interested in doing so at the Bavaro and Grand Palladium. The Royal area was very quiet where we stayed. [Details]

Top notch, Top shelf liqours, Great food at 2 private restaurants, no reservation required, another 7 restaraunts to book,swim up suites are great, Staff very friendly,cleanliness is a 10,private butler service,24hr room service,Staff is great [Details]

Very deceiving close to false advertising to begin with the Royal Turquesa Suites is promoted as a very romantic,adults only resort with private beach.Really it is just a small section of the really huge Palladium Resorts which consists of 3 resorts in 1.The beach although beautiful is really packed with people every 3 feet from one another,tons of screaming kids passing by your lounge chairs therefore not private at all.No food at the beach meaning grills or restaurants at Royal Section only a guy walking around once a day with a tray of pizza if you happen to notice him through the crowd.Then if you want breakfast,lunch,or dinner you have to walk quite a ways into the Grand Palladium section to the buffet or a la carte restaurants where you will enjoy your meals with tons of families!There are also no theaters in Royal section you must also go even further into Grand Palladium to sit with families and kids. Don't get me wrong I love kids we have 2 of our own,we were just looking for a romantic week alone on a private beach and quiet dining.The butler service they advertise was really a waste of time,we met our butler Karini at check in she brought us to our room which was suppose to be near the beach turned out to be the furthest from the beach.I booked in October so we would not have a problem getting close to the beach,we are beach people spend the entire days there and was told all the Royal Junior Suites were the closest rooms to the beach.They are all the furthest,when I complained they said I could pay an extra $57 per night if I wished to move.We felt we had paid enough already seeing that we had visited 11 other resorts in the Punta Cana area in the last 10 years.Anyway when Karini brought us to our room first impression was that it was nice,clean but was quick to notice the patio door did not close or even have a lock on it,no hair dryer,T.V didn't work no DVD library like they promote.Karini was quick to reply all will be fixed in the coming days!(HELLO)why was the room not prepared properly before check in!We did get a hair dryer,and the door was eventually fixed(not a very secure feeling leaving a room open) the T.V was never repaired after 3 more complaints to front desk.But I was told at check out it will be fixed (WOW)Overall the place is nice just not what we were looking forward to,and will not return there are much nicer resorts in Punta Cana for the same price. [Details]

Excellent overall. [Details]

Our room was upgraded to a swim-up room because the building we were supposed to be in was undergoing renovations. For a 5* resort, we found the food to be sub par even at the individual restaurants. All the meat & fish was overcooked which left a lot of food go to waste. The best breakfast was at La Grand Gourmet. The toilet area lacked privacy. New earrings went "missing" after the room had been cleaned but the maid denied seeing them. She couldn't have missed them as they were on the night stand with other earrings and hair clips which were not taken. Knobs were missing from drawers, a fabric chair was stained, the radio/i-pod charger had no cord. The grounds were immaculate and the common areas were very clean. We will not go back. [Details]

The Royal Suites Turquesa was a dream come true. They don't call it ROYAL for nothing. You get the exclusive treatment everywhere you go, on the beach, at the pool, in the restaurants even in you room. Thank you for the excellent vacation. [Details]

We've been to the Dominican about 11 times at different resorts. This was our 3rd visit to this Palladium Complex, but the 1st time at the Royal Suites. Excellent! We upgraded to the Swim-Up rooms because we got fed up with "Towel Reservations" and it was the best thing we did. Staff were extremely helpful and friendly and work very hard to make your visit pleasant. If you're taking a computer, make sure you take an internet access cord. There's a direct access outlet in your room. Otherwise, it's hit and miss. Grounds are well maintained - workers every day. Food selections were very good. Something for everyone. Only two complaints were the "No see-ums" - got bit several times, and the "Towel Reservations" - people up in the wee hours of the morning and reserving more loungers than needed and some not showing up to use them. Overall, this was one of the best vacations we've had and will definitely come back next year. [Details]

Absolutely beautiful place, gorgeous grounds and very clean! When we first arrived our phone was not working in the room. We arrived on Thurs and it wasn't fixed until Monday. The service was fairly good, most people went out of their way to go over and beyond. We were extremely happy with our vacation and would recommend it to anyone traveling. The beach was exceptional, but had to be there very early to get a spot. People would reserve their spots very early in the morning with towels! [Details]

This resorts is very big and we found the staff wans't very informed with the grounds. The front desk needs to give better service to the travelers. This resort is very clean and the food is very good. [Details]

This was the best hotel we visited in the DR [Details]

We were delayed 10 hours thanks to Canjet (again) so we lost our first day. We were supposed to arrive at noon but ended up finally getting in our room by about 11pm. The room was great and we upgraded to a swim-up which was fantastic. The food was ok, but there was not a lot of choice at the main buffet. There are three buffets throughout the resort, but only one is open early (7:30am). The other two open at 10:00am and close at 5:00pm. The staff are generally polite but most speak very little english. Service at the beach and pool bars is good. There was no entertainment at the pool, and the only entertainment was at the theatres which did not begin until 10pm each night. There is a disco, but it closes at 2:00pm, and the food at the 24 hour sports bar (dirty and in poor shape) was poor. There are indications that repairs and general maintenance have been overlooked, such as several plumbing problems in various locations and a tremendous number of broken beach chairs; I piled up four broken chairs in one spot on day two...they were still in a pile the day we left (there were many other broken chairs nearby). There is confusion among the staff; we were told to leave the Bamboo a la carte restaurant (the booking staff had erred); that was very humiliating. Overall it is a good resort, but for the seasoned traveller it does not live up to it's 4 star rating. I would not go to this resort again. [Details]

This was our second trip the the Royal Suites. The first time in December 2010 the staff, food and service were 5 star. This trip the food was really badly cooked, the staff grumpy and unhelpful, and the service from the reception when we had issues with our room being the wrong one we booked was completely unacceptable, our air conditioner didn't work, could never get a spot by the pool and barely on the beach because they allow people to leave towels to save lounges all day whether they are there or not...oh and by the way we did hear and speak to many others complaining about the same issues. You could tell they really didn't care..until we were leaving and realized we were not planning on coming back. FYI - We travel to Punta Cana at least 2 times a year and have done so to the Dominican for many years. We know what to expect and do not have ridiculous expectations like some. But this part of the resort has taken a dive. I think that due to their popularity - which means constant bookings they have lost their focus about the actual guest and their experience. We are very sad about this, but also angry, people work hard for their money and expect when paying such a premium to at least be treated nicely and with respect, we will not book there again. [Details]

The hotel was exactly as pictured on the internet...we stayed in a swim up suite- the room was simply amazing! The four poster bed, the marble, not to mention the patio and the swim out! We would definitely recommend this resort. It was very peaceful, quiet and relaxing. If we wanted excitement, we just walked over to the other three resorts that were easily accessible. If you don't feel like walking, you can hail or call for a golf cart at any time. Beautiful beach that stretches for miles, lots of chairs for lounging and great drink service. This was a dream vacation come true. [Details]