Hotel with potential, but….
Rooms need a lot of love and upgrades hallways need renovations, broken tiles and old
Dirty chipped Paint and water damages everywhere, food and cutlery in halls left behind by guest, could be better kept.we picked the Iberostar chain because it accommodates a family of 5 with two connecting rooms. The beach was beautiful the hotel is nice but needs so much work! Out of all the elevators, only one worked and it took on average 5 minutes for the thing to get to your floor! We took the stairs all week 6 stories up, I didnt mind, but for people with mobility issues, it's a pain.Moldy bath, walls,sheets they all have stains,
Smells like humidity and very musty! Air conditioning works ok, had to change room because the unit wouldn't stay on and room was damp sheets needed to be changed because of the humidity and bathroom faucet wouldn't work. Half
Rolls of toilet paper in the rooms, better to bring your own, at least you know who else has used it before you.two glass bottles of water per room, not replenished unless you specifically ask! Sheets were never changed the entire 7 days, towels changed once on demand. We left over 160$ CAD and lots of new clothes,food,school supplies,toys,and basic toiletries/hygeine items every day. It didn't help the punctuality for the cleanliness of our room or the service we would receive in the room…. Food was limited, little to no variety in the buffet, had no eggs,pancakes,or even sliced bread.repetitive items like always same two fruits ( papaya and pineapple)in the buffet all week, same veggies all week, carrots,potatoes only. We had fried tomatoes on occasion. No soft drinks during the week for drinks,limited wine we had white one day and a”rosé” twice during the week. only fruit juice we had was guava and papaya all week, rest was all made from instant powdered sugar ( lemonade and orange juices). We brought our peanut butter, ketchup,toilet paper,towels,cereal bars,candy,cookies,gatorades,apple sauces as we were traveling with children. But we wouldn't have survived the week without the snacks we packed! The site itself is nice,clean pools and up-kept beach, only down side is the same CD playing over and over all day for the 7 days by the pool at a very very loud volume. I love loud music, but one Spanish cd all week blaring at the pool from 10:00am to 6:00pm was a little much they could use more chairs at the pool but there's enough room to lay on a towel. 1 bathroom stall per section was available all week, without toilet paper and toilet seat was mostly optional. So 1 toilet at the pool,1 toilet at the lobby, 1 toilet at the buffet etc, all week. We had to wait very often for the toilet because of this. With a 8 yr old child who unfortunately got a stomach bug on day 2 of our stay,this was a pain in the butt as she couldn't always hold it. Also, no hand soaps in the common area washrooms either! Entertainment,They could've posted more information for the entertainment planed per day, as it was a guessing game all week as to where and when their would even be any entertainment.
Staff was mostly friendly, one certain barman at the lobby bar seemed to hate his job, no table service in the lobby we would wait at the bar to get coffee or drinks. the ladies tending to the washrooms would often ask for handouts, Tylenol,food etc.but they were nice to us and polite. Ladies in the buffet were so sweet and friendly! They would always reserve a table to accommodate our group of 11 people for every meal!
Given the current situation with food I wouldn't recommend or go back until something changes. Even in the city, we went down to the stores to get more snacks and everything was bare and the prices are ridiculous.