Cuba

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#13 Ocean Vista Azul
#13 Ocean Vista Azul
Varadero
Cuba
244 reviews
Don't go to this resort
Hotel is new, however the beach is not very good. It goes deep very fast, so not kids friendly. There were waves almost every day. And, depending where you sleep, you need to walk between 8 to 15 minutes to get there. And the pool and the beach closes at 6pm! The sun is still up and burning, but they close them. You can't get chairs in the beach after 6pm and you can't go in the pool after 6pm! If you want umbrellas at the pool, there is never enough and you need to go in very early in order to get one. The food is bad, not too many choices, even the grilled meat is only beef and pork and is hard to chew. They have this area for the privileged people (that pay $70 more per person per day) and in a lot of areas they will tell you that is for "privileged only" - although for example the drink is in the bar, if you ask for it, they tell you that you can't have it - makes you feel bad. Customer service does not care if you complain. They say they will call someone to fix whatever needs fixing, but it takes a lot of follow up calls in order to get it done. The à la carte restaurants cannot be booked (unless you are "privileged"), but even if you can get to them by chance, they are not worth it. We went to Italian restaurant that served bruschetta as just bread with tomato sauce on top (not even close to the Italian food) and the waitress there was very rude, just because we said we need 2 more minutes to decide on the menu. We are never going to this resort again.

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