Cuba

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Best hotels in Cuba, based on:
#7 Sanctuary At Grand Memories Varadero
#7 Sanctuary At Grand Memories Varadero
Varadero
Cuba
263 reviews
Amazing Vacation
This was my 2nd visit to Cuba in my life. My first visit was in 2009 and I swore to myself that I would never return back. Fast-forward to today July 2022. I booked a solo vacation for a week at the Sanctuary At Grand Memories Varadero with my expectations set very low because of my of my previous visit at a different resort in 2009. I arrived July 14th and stayed until July 21st. The Sanctuary is adults only section inside the Grand Memories Varadero resort. When I arrived at the resort I was dropped off at the main lobby of Grand Memories and was shortly picked up by the Sanctuary driver who drove a group of us to the Sanctuary reception. From the moment I stepped into the Sanctuary section I was treated like a KING. The staff were amazing. Few shoutouts that went the extra mile ANET - Sanctuary Bar definitely knows how to mix up a good drink is very professional and polite. NOEL & THALIA - My butlers during my visit. They both made sure I was well taken care of for reservations for dinner at the sanctuary to any questions I had or anything that I needed. NIURYS - Grand Memories 24 hour snack bar at night time. NIURYS is an amazing person and a very good listener. My glass never got empty and at the end of the night when I was ready to head back to the Sanctuary she called the driver to pick me up and take me back to my building #32. The food at the Sanctuary restaurant for breakfast was good. Lots of fresh fruit and deli cuts and cheese, sweets and when your finished you have the choice of eggs and bacon or a ham and cheese omelette with bacon on the side. Lunch & Dinner was all a-la-carte with a pretty good selection I was surprised that I had the option for Lamb one day and it comes all nicely prepared and presentation on the plate very well done. They are very creative. If you want a quiet relaxing vacation without any screaming kids and stuff you want to stay here. Im looking forward for my next visit back here to celebrate my birthday. Thank you Sanctuary At Grand Memories for the most amazing trip I have ever had.
#11 Playa Pesquero
#11 Playa Pesquero
Holguin
Cuba
1632 reviews
Still a beautiful resort and amazing beach BUT....
I will start by saying we have been to Playa Pesquero 4 times. The ocean here is spectacular although not as warm as I remember but still loved it. The resort is still super beautiful. The older staff that have been with the hotel for 8 or more years are still incredible and warm and many remembered us. All the things above along with great customer service and so many little extras are what have brought us back over and over. It may sound like I am a Karen who is spoiled in this review but I normally wouldn't complain as I know Cuba has different ingredients at their disposal and more so with covid limiting their supplies but I have always praised this hotel and feel it's important for return guests to know about the changes….. The removing of so many little extras and the lack of good customer service like they had in the past are enough for us not to return here which breaks my heart to say as there still are some wonderful kind hearted staff members who still care, managers and people who run the hotel no longer care to please Canadian and European tourists. They do however seem to allow local tourists to do what they want no rules seem to apply to them just the rest of us. If you are curious about all the negative things and changes that we encountered you can message and I will be happy to share our experience. If I were to write everything here it would be 4 pages long. Instead here are the “no Longers” about the resort and some tips we would have found helpful Return guests would get upgraded when available – no longer Return guests would get late check out – no longer the new rule that you had to have stayed 6 weeks with them Rules used to apply to all guests no exceptions- no longer My husband, my 12 year old son and my 70 year old Dad were told pants are mandatory for the a la cartes. Although inconvenient as they would have to return to the room to change after dinner to back to the lobby, they still wore pants. In 2 of the 3 a la cartes we went to other guests went in with beach shorts not even dress shorts and they were permitted. A guest we met from Europe came in dressier white shorts and he was told no and he went to change into long pants while his family waited for him to return and not 5 min later a family sat next to us 3 out 4 of the men were wearing casual/beach shorts Plastic cups-no longer Tip: >bring cooler/tumbler cups-there is no plastic cups anymore and you cannot take the glass ones away from the pool bar another rule only applied to some of us. There were other guests the poor bartenders had to pretty much babysit not to take the cups away Little carts and cookies in the lobby- no longer , So disappointing we appreciated that extra touch. It was cured meats, bruschetta and cheeses and another cart with brandy etc. they used to come around the lobby with. They also always kept little container trays with cookies and buns next to the coffee cart in the lobby no longer, so disappointing Little carts/vendors on the Blvd. to the beach-no longer Hungry late: Too bad so sad, so disappointing. The below standards snacks at the Beer garden were your only options. Sardine spread on toast and some yuca that's it. Tip: take bananas to your room from the buffet or you will starve Maybe zip lock bags to take buns too Diabetic? Or have Allergies/dietary restrictions: Tip: >bring sweetener or crystal light stuff to add to water as they have no diet anything to drink >there's no tip on religious dietary restrictions but keep in mind if you do not eat pork or beef your choices are limited. There were no fries as a backup either, actually no potatoes at all. Most soups although delish contained meat. >note: veggie pizza is pickles and olives as the toppings and side note tomato sauce I found very sweet my daughter liked it though >no hamburgers or hotdogs to be found either (sad for the kids) Food options: They used to have: Carts I mentioned before> no longer Pool Grill restaurant> no longer, sad as the food was always great here Poolside carts/stands with burgers, hotdogs and fish & chips>very sadly no longer 24 hour beer garden with great snacks> it exists but great snacks> no longer Seafood a la carte> as far as we know> no longer sad as we had lobster there a lot This trip only once at welcome back dinner and was so sick after. Others also got sick from that dinner Ice-cream place> it exists but the flavor selection they had before> no longer Buffet>exists still, but only one buffet and the food was just ok no better than any other resort we went to in Cuba before which is a big step down for them as the food before was so good at the buffet Bars>still exist Entertainment: >still have shows but not as good as they were before >still have an animation team but before they had fun by the pool now its pool bingo…yay Positive things: *nice gym *Dr. on site *spa (never visited myself so not sure how good or bad it is) *nice games room area with pool tables and ping pong, mini golf and more sports and games *alcohol always available but no tequila for those who like it *juices at breakfast were good but any other time of day or bar your choice is oj and pineapple from concentrate. *resort grounds are well kept and beautiful *beach is amazing clear water but sand not smooth little shells and pebbles *rooms are a good size and beds are okay, we asked for connecting rooms which was great for our kids to have their space *they provide beach towels but only one place to exchange (before there was by the pool and ocean now only by the ocean). Don't lose the towels they will charge. *golf carts are available to take you around All in all we still loved our vacation because the ocean and pool gave us the relaxation we were needing. Just wanted to let people know a lot has changed.
#13 Melia Internacional
#13 Melia Internacional
Varadero
Cuba
66 reviews
Will not be returning
The hotel is beautiful. The ocean is wonderfull. The food was ok but basically chicken, pork, mahi-mahi, rice, potatoes. No beef what so ever even if it's on the menu. They had shrimp but ran out after a couple if days, no other seafood. A la carte restaurants, same as buffet and only served just red wine, just beer, or just cola??? No white wine, no gin tonic no champagne ect..at the restaurants. Not to mention the unbelievably lack of toilet paper and hand soap around the resort. A la carte restaurants as well. NOT KIDDING. Guests were stuck in the bathroom until there spouse found toilet paper at some other bathroom. We carried a roll with us just in case, and glad we did. We stayed at the Level-Familly. Room had ants. Fridge was never restocked, was frustrating had to call everyday. One roll of toilet paper in room. You figure they would add a second roll once the first one was more than half way gone, but no. Coffee machine in room, but no coffee, suger, spoon and cups. The day before we left, they added the coffee cups but nothing else. Pool was nice, but again, no tropicaly drinks. Couldn't believe it. No strawberry, mango, banana daiquiris. Just lime until they ran out of that. No pina colada's. The icecream shop never had spoons, they gave instead a pointed plastic knife? Staff was friendly. But no matter how much you complain at the front desk, no matter what it is, was pointless. Some reservations were not respected, even if we had proof of confirmation. They just cannot or will not accommodate. Wifi was bad.
#17 Playa Vista Azul
#17 Playa Vista Azul
Varadero
Cuba
320 reviews
Honest truth
My friend and I recently stayed here for relaxing vacation. And overall I must say not worth it! But you pay for what you get right? For starters some actually most of the stuff isn't very friendly or helpful! And ask for tips way too often they don't wait for you to tip them! But I met a few amazing staff who helped make the trip memorable! The food in the buffet was mediocre and repetitive honestly feel like they need to work on switching it up! The lineups get so long and everything just takes so long! Some days waiters would forget to offer us beverages well one waiter in particular always remembered our drink orders and to check on us! The à la cart restaurant Always claim to be busy and full and when you look in nobody's in there! You have to bribe and pay high money to get onto one of the list which is sad because you already spent a good amount of money just to book the hotel! The room is it that big but I will say for the most part it's clean and well-maintained the mini bar had nothing in it though which made me confuse why is it called a mini bar it was just an empty fridge… and I paid for a room with a fully stocked mini bar but OK! I don't know what bit me but it caused me to have a reaction! The pool is beautiful the beaches are beautiful the bar stuff amazing! The night shows or hit or miss! The resort doesn't really offer much like no adult club or like adult event so if you're looking for like fun wised wouldn't recommend family friendly wise yet definitely! Overall just wasn't pleased but he you live in learn and everything is a learning experience!

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