The One Gallery Hotel

The One Gallery Hotel
4.224.224.224.224.22
4.22 based on 40 reviews
#4 of 26 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Santa Maria
Rated 4.5 stars
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The One gallery hotel

, Gatineau, QC
2024-05-17
This was the most amazing place of my life.
The staff was like family and my butler like a brother. I will never forget this trip. Love and peace be with you my Cuban friends and a special thanks (Junior) my score 4 u is 10/10. [Details]
  • Room
  • Quality - Price
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  • Beaches
  • Location
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  • Sanitary measures
The strong points
Food, service, interactions with anyone on the resort was amazing. Clean environments, the human connections.
The weak points
Lol, the only thing was no chiken available until the last day, so I stuffed my self with chiken and cannot say, I DIDN'T EAT CHIKEN.Tx!
Certified

Great Time

, Welland, ON
2023-08-11
After hearing lots of negative reports about Cuba vacations, we decided to try it for ourselves. We have been to Cuba many times over the years so we were confident we would have a good vacation.
What a great time we had. The hotel is amazing with great facilities and amazing staff. Great pools, beach and ocean. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
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The strong points
Facilities and staff
The weak points
Being off season, the nightly entertainment was a bit quiet.
Certified

Airline always late

, Courtice, ON
2023-08-07
Bad workmanship is bad, the tiling grout not good the sink not properly installed. Hot water air condition had to be repaired. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
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The strong points
Nice beach
The weak points
Internet bad, girls at front desk not helpful, flies in buffet eating area,
Sanitary measures
Goof
Certified

Beyond our expectations

, Whitby, ON
2023-07-15
Our experience overall was great! It exceeded our expectations. Customer service was exceptional, variety of food, clean hotel and rooms, lots of facilities for children and adults. We've been to Cuba several times and our second time in Cayo Santa Maria. This hotel and experience has been the best so far. [Details]
  • Room
  • Quality - Price
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  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Friendly and attentive staff with excellent communication skills. Lots of food options that tasted great. Lots of activities for families.
The weak points
A couple of things I noticed could use some improvements. 1) towel service - needs to be updated and a different method could be used. 2) hooks in bathroom near shower for easy access.
Certified

Amazing week / semaine magnifique

, Montréal, QC
2023-07-03
Beautiful new hotel on an amazing location!

First, The beach and the ocean is simply extraordinary. The water is clear, there are no rock or algae. You can snorkel near by or a bit further by reserving a one hour guided tour (10$ / person) right at the beach using the available and free water sports equipment. The service at the beach is great. Special thank you to YENDRYwho will bring you chairs at your arrival to the beach and LUIS at the beach bar. Two gentlemen who always greet you with a smile.

Overall, the staff at this hotel is great regardless of the service provided. Room service, cleaning, waiters, etc. However, the staff at the à la carte restaurants is incredible! Special shout out to YULIEN, ALEJANDRO, KEILY, NAYELIS, ERNESTO, ERIC, and YAITE for your kindness and amazing Service.

I would Definitely recommend this resort for adults and families. [Details]
  • Room
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The strong points
The beach / la plage The staff / le personnel The resort / l'hotel
The weak points
Wi-fi

Selectum Family Resort Caio Santa Maria

, Barrie, ON
2023-05-19
We just got back from this hotel and as much the ground and beach and pool very stunning ,the test was very disappointing starting with the noice at night time was making impossible to sleep !! Not sure if it was staff cleaning the rooms but was like someone was dragging chairs constantly very loud !! Food was not that great I end up having same breakfast for 7days !! Not much of a choice for kids that dont eat all that so my grandkids end up eating bread every days !! Not great communication the only people to ask us how we were doing was a sweet lady at breakfast I forgot her name !! The guys at all the bars very fantastic, animation very super great but every day was the same !! No sign posted on what was going on during the day , internet brutal, no towels hooks in bathroom, no menu in snack bar wich made us hard to know what to order if we dont know what you have !! Meanwhile the Cuban that came for 2 days were served with white gloves and they didnt had no regards for other !! Rude within respect! If the Hotel wont take care of this problem they will close soon cause people wont return !!! Me personally I will go back to this resort and hopefully some of this thing will be fixed by then and also my daughter payed for an ocean view room but she end up in a small room with 2 kids that's also onother fault on resort part they save best room for the Cubans! We spend so much money to go and we tip everybody everydays for EVERYTHING and we should be treated BETTER then the Cubans so for this I give the resort 2 stars [Details]
  • Room
  • Quality - Price
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  • Food & Restaurants
  • Sanitary measures
The strong points
Beaches
The weak points
Food
Sanitary measures
Good
Certified

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