The hotel was beautiful but it was unprepared for guests. The whole trip from the time we arrived at the airport seemed like it they were not ready to receive visitors.
I booked Royal service which was supposed to include Royal service transfers from the Airport, I was told at the airport that "this does not exist anymore".
There was supposed to be Wi-Fi in our room, another inclusion in Royal service, but there was not, I tried to ask for it to be fixed, but they could not fix it.
The WI-FI in the lobby was working sometimes, not always, I had to use my data plan to connect and even then the connection did not always work.
The beach for the Royal service is very small and poorly kept, there was seaweed all over the beach that was not cleaned, big mounds.
The Pool is also very small, it is beautiful but small. If the Royal service was full, the pool would have been over crowded. There is no swim up bar at the pool in the Royal service.
The food was not good, the choices were very limited. The A la Carte restaurants offered the same choices no matter which one we ate at.
The buffet was small and extremely limited.
Our hot water did not work in our room for 3 days! We had to take cold showers!
I have been to Cuba many times, stayed at Paradisus in Varadero, Melia and Iberostar, and this was by far my worst experience.
We hired a taxi for the morning to go shopping, only to find out the market in town was closed, something the butler who arranged the taxi for us should have known.
There were no activities, no shows, no WI-FI, poor food, poorly kept grounds, it was a very bad experience and something I did not expect when booking with Paradisus.
One side note, if you do go to Cuba, bring small Canadian currency for tips, there is no way to change large bills, if you want to tip in Canadian dollars you need to bring small bills with you.
I will go back to Cuba because I love it, but not to Paradisus Rio De Oro, I feel like I wasted my money, and I never feel that way after a holiday, I am very sorry to have to say this.