75 reviews
Overall great week!
This is a beautiful new resort, well maintained, very clean, amazing & friendly staff! Rooms were fantastic- modern, well furnished, comfortable beds, clean, lovely rainfall shower heads. Always fully stocked with toilet paper and soap. We were traveling over March Break so it was a fully packed resort which may be why there were a few downsides: the hot water usually ran out by end of the day, so we usually had to take cold showers which was too bad. They also didn't have enough blankets that week, so we only had a bedsheet to cover us at night all week. Thankfully we brought robes to keep us cozy, so we slept in them. I'm glad I brought my own pillow, because they only had one long pillow to share, on each bed. We didn't usually get new bath towels, but we did get clean sheets (when requested) & new washcloths daily. The AC worked well in the bedrooms, and we always felt safe, and everything was kept perfectly clean daily.
The pools were amazing! Always enough chairs, always perfectly clean, great amount of shaded areas too. The beach was decent, but usually quite windy, and it looks like they only clean up the seaweed once a week, so the sand and swimming area are usually quite seaweedy unfortunately.
There was no show/entertaiment at night, even though they have a large theatre room with a big stage & comfy red cushioned chairs- but it sat empty all week. Hopefully they hire an entertainment staff, which would add excitement in the evenings.
The food- well- it's Cuba! You have to lower your standards here a bit, but we never went hungry. They had a few lovely options of imported European cheese boards & fresh apples, which was a nice treat in comparison to other Cuba resorts. I'd suggest bringing your own ketchup, jam, mayo, hot sauce, syrup etc.
The resort is great for kids: large knee-deep kids pool right beside one of the main pools, so perfect for families with kids of all ages to all be together. A games room with ping pong, foosball & airhockey. They have a cute new plaza 1 minute away from the resort (they offered free shuttle service here hourly), and they have a free splash pad there for families to enjoy, and another swimming pool there too, as well as a market to buy cute handmade souvenirs. They also have a trampoline park ($3.50 per child per hour- so well priced!) with a rock climbing wall & foam pits too, as well as a few little arcade games (50 cents per game). The kids loved it! There were also multiple snack bars and restaurants to explore at this plaza, and there's apparently also a Spa with a jacuzzi too.
Overall we would probably come back to this lovely new resort!