Cayo Coco - Cayo Guillermo

We were not expecting a lot from cuban all inclusive in the post covid, but we almost didn't get any activities at the hotel. Also, we learned when we arrived that the hotel was closing the day after the end of our vacation for renovation during all summer. That means that we didn't have a lot of choices at the buffet, there was nobody. We feel like we didn't live the true experience at this hotel, that is popular and liked by a lot of tourists. One day at the buffet, the man that was cooking the meat did a middle finger to my boyfriend, for no apparent reason. We were really polite with all the staff there and we believe this was completely disrespectful. We didn't get any compensation for any of these inconvenients.

The hotel is very nice. Modern, loved our updated rooms. The beach was beautiful. White sand, no seaweed, clear water. There are plenty of covered grass huts and loungers for everyone. The buffet was plentiful. Lots of fresh fruit, fish, steak, pork, roasted potatoes, rice, soup, salads. The entertainment was great. Housekeeping did a fantastic job everyday. We would definitely go back.

The entertainment staff was absolutely amazing, they are who made the experience better. The beach was OK, not as good as it says on the site. The food was absolutely terrible, the rooms were OK, we had constant issues with the room key, reception wasn't helpful. Pools were ok, people were very rude.

Fantastic vacation in Cuba at Playa Paraíso it was about our 20th time just at this resort! I had the pleasure of staying at the Playa Paraíso with my family and friends, and I couldn't have asked for a better time we are treated like family. The staff were all great! Everyone of the workers in all areas gave 100 percent. These people are hard-working, accommodating, and super friendly, it takes them hours to get to work and put a smile on there face to make you happy! A special affirmation to Ernesto,George and of course Annelys whose job it was to liven things up days and nights at the pool and the bars areas, and they did so . Housekeeping staff went above and beyond by taking the time to decorate our rooms with flowers as well as shaping the blankets and towels into lovely swan and heart shapes and even writing thank you notes for us. Dining room staff at the buffet and la a cartes were conscientious, asking what we'd like to drink, and always courteous, constantly refilling our water glasses and clearing dishes away. All the chefs at the grilling table whose dishes were always made-to-order, whether they were omelettes in the morning or steak strips or pork medallions for lunch and dinner. They have alot of bacon to make you happy Bartenders at all the bars were really friendly and knowledgeable and mixed great drinks! Even the gardeners were hospitable, greeting us every time we walked to our bungalow. Some of them would create flowers or grasshoppers by intricately weaving palm leaves, even bracelets for all the woman with us! When I was given these, it always made my day! For the price, this holiday was more than I expected. Anyone who has things to complain about is being obtuse. We all work hard for our money and have to save in order to splurge on a vacation, but compare this price to all the other packages. If you're expecting full-on luxury, then you need to pay for that. Also, complaining about the workers approaching you to exchange canadian coins for american bills is asinine. A quick Google search will teach you that the locals can do absolutely nothing with the loonies and toonies you give them as tips. You have to make sure your bills are not ripped because there banks will not take. So, the money you worked hard for and have taken with you on vacation for tips is wasted. These people can only use their cuban money or american bills to buy things. Just ask any of them. They'll be more than willing to share some facts with you. The next time you want to book a vacation and choose Cuba because the price is right, take american bills for tipping or 5 dollar bills. You'll get the service I just wrote about. And if you've booked for beautiful Cayo Coco again, pack bug spray like we did. It sure made things more enjoyable. Again, you'll learn from a quick Google search that the island of Cayo Coco is 80% swamp land, so mosquitoes will always be abundant spray in morning and night, Men wear pants at night you will be happy. I have been everywhere in Cuba and Cayo Coco is the best. If you are Single use this hotel there is no price difference.

Love Iberostar Daiquiri, The staff hands down the best customer service in any hotel I've ever been too. Very clean hotel and even with it being low season and limited food supply with everything going on in Cuba They made it work. The food was good and drinks they had what we liked. Shout out to all the staff , You all deserve 5stars . We will be back .

Very good get away… relaxing Room was very nice Food selection was not huge but can always find something to eat

Great little resort, friendly staff, great entertainment, clean rooms. Staff makes you feel like family.

This hotel surprised me! lovely small resort. clean rooms, amazing staff

Overall I was very happy with my trip back to this amazing Cuban destination. Many of my Cuban friends still work here and all greeted me with honest love and appreciation. Lunch off the grill daily at the beach bar was amazing! Ala cartes were amazing. Breakfast at the buffet was more than adequate. All around service was amazing. My AC in room 1237 was not great, I always bring a 220 fan so no overall issue. I was supposed to be transferred to 1240, which had been reserved for me, but do to issues with AC in that room it never happened. This hotel holds memories and charm and friendships that will aways bring me back. Perhaps a 3.5* hotel now with possibilities of 4*. But a 5* beach and a 10* experience!!

Had a wonderful visit to this historic , charming resort. Met many great fellow Canadian tourists who shared they were repeat guests at the 'Colonial'. Met some charming foreign tourists, too.. .The room was spotless, and both room and private balcony had stunning views of the beach and ocean. King size bed was amazingly comfortable. The old style windows opened right into the room. to take advantage of the fresh sea breezes at night while ones being lulled to sleep by the sound of the surf on the beach. Everything was close to our room and the central open air lobby. Coffee at the lobby bar was amazing. The resort is undergoing restoration, so capacity was reduced, however that was part of the charm. This resulted in a quaint, bygone era feel of a holiday inn, but with modern amenities. The buildings exuded charm. You would recognize nearly everyone as time passed. There was a good variety of food, and we didn't see the shortages that returning tourists staying elsewhere in Cayo Coco shared on e returning flight to Hamilton. Was neat to learn that some of the employees had been there since the resort opened..