Cayo Coco - Cayo Guillermo

This is my second time in this hotel. I did not have a problem the first time, but now the room given to me smells disgracefully, the whole room is damp, my bed, my pillows, my bathroom, my room, everywhere smells of dampness. All walls mirrors bathroom wet and damp (you can see in the photo) When I told this to the customer service, they first said that they had no other rooms and that all the rooms were the same. Then after my argument with them they showed me a room and the room has the same problem. I say I am not happy and nobody cares. On my first night I couldn't sleep at all, I had to sit on the balcony all night because of the smell. This is really a disgrace. I'm not happy about it and I don't like the service at all.

I loved my trip to the grand mutu Imperial Hotel Resort. As soon as I arrived, all the staff were able to welcome me and make me feel at home. The suite is magnificent and ultra large. It's like having your own apartment. The jacuzzi bath is wonderful in the evening before going to bed. The choice of foods at the buffet is different every day and at every meal. The food is good and the buffet staff are amazing. The hotel is clean and recently built. Thanks to Yordanis, the information manager. He was able to answer my questions very quickly. Thank you for a wonderful trip. Would I go back? Yes without hesitation.

We were happy with this resort for the price we paid. The resort was very good value for the price we got it for most def. Food was good for Cuba and we didn't have any issues finding things to eat. We were a group of 2 kids aged 5, 13 and 2 people in 40's and 2 in 60's. All the staff was very friendly and helpful, and they made our stay more enjoyable for sure. We were happy to be able to pay for Lobster for $16 USD which was a steal for the size of the meal. I have been to Cuba 8 times and stayed at a variety of resorts, this was probably the most dated resort but that did not ruin our week at all, because the food, staff and beach made up for that. We were not in our rooms much at all so we did not focus on that part. We could not of had better weather and ocean was nice and calm especially for the kids. We visited the kids club with my 5 year old and the lady working was very friendly and welcoming and every time she saw us after that walked over to us and chatted. The night time entertainment was good but we found it a little boring for the evenings. There was a disco but we weren't looking for that. For drinks there was things they would run out of but that is not uncommon for Cuba which we knew. My father and my nephew (13) came and this was both of their first time in Cuba and they are sold on the people and the ocean like the rest of us. If looking at this resort I would recommend if getting for a decent price and if going in with an open mind Make the best of any vacation and don't sweat the small things.

Le Soleil et la chaleur étaient au rendez vous, la Mer est très bonne et pas creuse du tout un bon point mais pour y accéder très très difficile car beaucoup de cailloux et pleins de morceaux de coquillage et sur très large, mais un coup passer tout ça la Mer est super bonne. Les piscines très chaude et bonne et le Bar de la Piscine sont Pepsi pétillant et froid tandis que partout sur le site, flat, chaud et un gout de savon ou manquant. Que dire des Resto : Le Buffet : Je dirais la bouffe est infect. Et toujours la même chose tous les jours midi et soir. Jamais de changement. Resto Italien : Délicieux. Resto Barbecue de la piscine: Infect sa goute se que sa sent, très déçu . Resto Oriental : Bon passable mais ça aurait pu être mieux, Un jour ou nous étions à la piscine j'ai vue un Cook passer avec une assiette remplie de poisson complet (tête et queue) pas couverte. Et de la piscine au buffet c'est un bout à pied. Et voilà qu'au souper du buffet je vois qu'on nous servait se poisson dégeu avec ses yeux et qui avait fait le trajet de la piscine a ici sans être couvert il était a l'air libre et au contact des bestioles. Et on nous donnait ça à manger. Alors c'est quoi vraiment qui y avait au menu ?? Et 2 dîners se sont fait au 24h de la piscine. Le premier était bon et le 2ieme tout était froid et la viande pas cuite. Et leur sandwich du midi était bonne, mais celle du soir oufff le pain était dur ce n'était pas mangeable. Notre femme de chambre : La 2ième journée elle n'a fait que changer le lit et lavé le plancher. Rien d'autre, Rinçait les verres sale au lieu de les changer. N'a pas lavé les comptoirs, ni le bain, ni la toilette, pas de serviette pour les pieds lors de la douche. Na pas mis de rouleau de papier de toilette. Nous avons du faire une plainte. Et le tuyau du lavabo coulait, toujours une grosse flaque d'eau sur le plancher, on a avisé et ne sont jamais venu réparé. Le Personnels : Aimable, très attentif, se force pour parler français ou comprendre  Je ne comprends pas les gens qui disent que la bouffe est très bonne, je n'ai pas bien mangé du tout de la semaine, je dirais sur 14 repas il y en a 3 que j'ai trouvé très bon et les 7 déjeuners.

Had a blast with family and friends. The resort itself: clean, rooms are clean too. Not in a pristine condition but nothing to be ashamed of. A/C in the room was good but at it's very limit. 5 minutes away from the famous Playa Pilar in a classic taxi drive is a huge pro. The view; breathtaking! The location is so unique you get amazing views from so many places on site. The beach itself often gets algae on the vert first part but the resort staff are always working hard to get ride of them, still, amazing beach with white sand and beautiful water. The food: we came with little to no expectations. Never missed a thing, the buffet has plenty to offer. Yes it kinda gets redundant but it's Cuba so you already know that you don't travel there for a culinary experience. A good pro: every.single.music.artist that come and entertain us at the buffet are AMAZING. Very talented! The best part: it's people. Let me explain. The staff made us feel comfortable and like if we were family. The people working there were all so warm and welcoming and they are the very reason that our vacations are so unforgettable. Here are some of the people that you WANT to meet if you ever have the chance to visit the Grand Muthu Cayo Guillermo: Wendy, David and Alejandro: I'm pretty sure that they were my brothers or something like that in another life. Wanna have a good time? Hit them up! Great great great animators and dancers they made a huge difference. Their only cons is that I feel like I'll never move like them ever. Mia: She's taking care of the animation for the kids like no one else. Such a sweet and smart person she even got our VERY shy daughter to dance. Yobani and Jasniel: Yep! Even the staff working at the maintenance by the pool made a difference in our vacation. We had such great conversations, always willing to learn about our culture and teach about theirs. They were always nice to us, making sure that everything was fine for us and the people around. Real hard working gentlemen. Andrés: the dj! He might look kinda shy at first glance but he's a smart young man who's always ready get the party started. He has great songs and will always be ready for a request. These are some of the names but really, waitresses, bartenders, receptionist etc. They were all so nice! To conclude, I recommend this resort. Their prices are really good and you will have a very good time. And yes they had problems with the main water pipes on our last day but it could happen in any resort of any country so it did not bother us.

Starting from Windsor airport, the service was great , flight reached in time , the bus was waiting for us , the hotel service was very good , the food was very good, the hotel very clean , the pool was clean and the beaches were clean The staff was very cordial, cleaning ladies did wonderful job Few very important internet and WiFi was terrible, there was no water in the room for few hours for couple of days

Great hotel, only 300 rooms perfect, good food, amazing entertainment, amazing staff as always and fantastic beach and the kit boards are amazing to watch. Great sun fun filled vacation again. Will definitely return again.

This hotel could have been great, but because of renovation they currently have while we are there our experience becomes unbearable. We arrive at the lobby Sunday around 9:40pm, the reception staff are great, quick check in and they gave us food on a packaging which is convenient. First day is all good, got to jump on the pool, tried the beach, food and all. But beginning 2nd day Tuesday all the way before we left - is not good at all, pool close, dust all over the place, noises from construction and tell you not all drinks on bar's menu is available. There are Days that don't have anything to drink but water and wine. They don't offer soda at some point in time. only 1 snack bar is open and they run out of snack option around 4pm, they will offer one thing that is available though. The only good thing on those days are the staff who we understand can't do anything for what's happening. Btw, we found a cockroach inside the room which we chase, it turns out funnier because I'm jumping all over the place as I am scared it will fly to me, still gross and I couldn't sleep that day.

Wonderful place to spend a leisurely vacation.Staff are very friendly and helpful. Beaches are absolutelyamazing. No one bothers you on the beach, no local people trying to sell things, very private. Food was great.