Melia Cayo Coco

Melia Cayo Coco
4.604.604.604.604.60
4.60 based on 1514 reviews
#2 of 22 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco - Cayo Guillermo
Rated 4.5 stars
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The Most Amazing Staff/Location

, Belleville, ON
2024-06-12
We had the most wonderful time. Special treatment and perfect service is the normal standard for this hotel. Staff are friendly. Resort is gorgeous, clean and well stocked. We celebrated a milestone birthday and the whole stay was perfection. I will be back. [Details]
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The strong points
Staff. Cleanliness. Food. Wifi.
The weak points
Ran out of diet Pepsi but that can happen anywhere! Lol
Hotel reply, PR/Marketing, on 2024-06-17
Dear Kristen Mcmullen, We are very stimulated and satisfied with the excellent reviews of your recent stay at our hotel. We thank you for having been willing and kind enough to send them to us through this important forum of opinions. It is very gratifying to know that you found the resort staff and location amazing, and that you had a wonderful time. We have strengths such as the extremely friendly staff and the high level of quality of services, something that makes us proud, and makes us a preferred place for many. It really makes us very happy and comforts us a lot that you consider us a beautiful, clean and well-equipped resort. We will be pleased if you choose us again for future holidays. We will do our best to ensure that you live an unforgettable experience again. Don't hesitate to contact us in advance for any matter. Receive warm greetings, Bernardo García González, General Manager

Fabulous Time!!!

, Belledune, NB
2024-06-08
We had a Fabulous time, second time back at Melia Cayo Coco, in less then a year. Very quiet and relaxing resort, in which is what we look for. The Staff are very welcoming, all are very friendly, especially if you make the time to stop and chat with them. They work so hard to keep everything so clean.
We were there during the Tourism Fair, and during those days, wow big difference, (from our first stay) I understand they made sure everything was top notch, while promoting the resort, and having VIP guest from the FitCuba attending, I am sure they brought in extra stock, as there was no shortages, and all meals were delish, and cooked to perfection. Noticed after the Tourism Fair was over, the next day on May 6th, you could tell Staff were tired, and food seemed to go back to the way it was on our first trip. In which we still enjoyed, just seemed not as much selection, and not as much care went into how things were cooked. They still do an awesome job, for the amount of shortages they have to deal with.
This has turned into our favorite resort in Cuba, due to the Staff, beach, quiet grounds, and the short drive from the airport. So much that we are already booked for our 3rd trip back. (counting down the days already) Anxious to go back and see all the renovations that will be done from July-Sept. [Details]
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The strong points
Staff-- Beach Quiet Resort Location
The weak points
Rooms are in need of major paint, and updates. Although everything worked fine in the room, and it was cleaned. No matter how much cleaning the staff does, if the white counter top is stained, and there is rust everywhere in the tub, makes it look dirty.
Hotel reply, PR/Marketing, on 2024-06-17
Dear Angieg, Thank you for sharing your wonderful experiences at our hotel Melia Cayo Coco. It's fantastic to hear that you had such a relaxing and enjoyable time during your second visit. We're happy to know that our staff continues to impress you with their warm hospitality and dedication to cleanliness. While we are aware of the need for renovations in some areas, we appreciate your understanding that our housekeeping team does an exceptional job in maintaining the cleanliness of the rooms despite the age of certain fixtures. We are thrilled that you enjoyed the beach, entertainment, and dining options. Your comment on the smoking and non-smoking areas is valuable, and we're glad we can provide a comfortable environment for both smokers and non-smokers. We understand that the Tourism Fair brought about a noticeable difference in terms of amenities and food quality. However, we assure you that our staff remains committed to providing the best possible offer and experience to all our guests, whether in periods of high or low occupancy, and even in the face of the many supply inconveniences that often affect us. We are beyond excited to know that you have already booked your third trip back to our resort Melia Cayo Coco. We can't wait to welcome you again and showcase the renovations that will be completed by then. Thank you again for your excellent review. Your positive feedback is a testament to the hard work and dedication of our team. We look forward to creating another unforgettable experience for you during your upcoming holiday stay. Don't hesitate to contact us in advance for any matter. Receive warm greetings, Bernardo García González, General Manager

Best hotel

, Verdun, QC
2024-06-05
Adults only. Best staff, best food and drinks, great activities. Best show at night. [Details]
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The strong points
Best staff
The weak points
None
Hotel reply, PR/Marketing, on 2024-06-07
Dear Normand F, Thank you very much for your nice comments. It is glad to know that you had an exceptional experience at our adults-only hotel. Your kind words about our staff, food and drinks, activities, and nightly shows are greatly appreciated. We take pride in providing our guests with the highest level of service and amenities. We feel very satisfied to know that we could exceeded your expectations. Your positive feedback motivates us to continue striving for excellence. We hope to have the pleasure of welcoming you back for another unforgettable stay in the near future. Thank you for choosing us. Don't hesitate to contact us in advance for any matter. Receive a warm greetings, Bernardo García González, General Manager

Super séjour en couple au Melia Cayo Coco

, Québec, QC
2024-06-04
Nous avons séjourné début juin 2024 au Melia Cayo Coco pour de courtes vacances en couple de 5 jours. Et l'endroit était idéal. Vaste mais compact, on est toujours près des services, mais assez loin pour être en paix. Les chambres sont un peu vieillotes, mais très spacieuses et silencieuses. A noter à ce temps là de l'année des vols de viel avion russe le matin vers 7h à très basse altitude pour pulvériser contre les insectes. Un peu bruyant mais on s'y fait très facilement.

Le site est superbe, la piscine grande quoique peu profonde et toujours au soleil, peu d'ombre malheureusement. En juin, aucun problème à se trouver une palapa à la plage, où il vente toujours assez pour amoindrir la chaleur. Et quelle plage, superbe, tranquille, un vrai coin de paradis.

Le personnel de l'hôtel est toujours très poli, disponible et bien attentionné. On mange bien, quoi qu'on voit qu'ils ont des ressources limitées pour importer des denrées alimentaires. Néanmoins, on mange toujours bien, c'est assez varié et avec les grillades sur demande, on s'en sort très bien . Calmars, crevettes, paella, excellents poissons.

Plusieurs petits bars permettent de s'hydrater tout au longe de la journée, à la plage où à la piscine. Complexe pour adulte seulement, c'est calme et les animations sont aussi peu bruyantes. On y va pour se détendre, pas pour être sur le party.

J'y reviendrai sans hésitation. [Details]
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The strong points
Service, qualité des installations
The weak points
Léger manque de variété au buffet
Hotel reply, PR/Marketing, on 2024-06-05
Cher Guillaume Ducharme, Nous sommes ravis de recevoir vos excellents commentaires de voyage. La contribution de tous nos invités nous est très précieuse, car ils nous permettent de disposer d'un outil de feedback important. Nous sommes ravis de savoir que votre séjour à norte hôtel Melia Cayo Coco a été idéal pour des vacances en couple. Votre appréciation des services, de la tranquillité du site, ainsi que de notre personnel poli et attentionné, nous réconforte énormément. Nous sommes soulagés de savoir que vous comprenez la nécessité des vols matinaux pour pulvériser contre les insectes. nous regrettons que ce a été un peu bruyant. Nous apprécions aussi votre reconnaissance des conditions idéal de l'endroit pour être en paix. Nous sommes heureux que vous ayez trouvé notre plage superbe et tranquille, et que notre offre culinaire ait su vous satisfaire malgré les ressources limitées. Votre satisfaction est notre priorité et savoir que vous envisagez de revenir nous comble de joie. Merci de nous avoir choisis et au plaisir de vous accueillir à nouveau pour un autre séjour reposant. N'hésitez pas à nous contacter à l'avance pour toute question. Recevez une salutation chaleureuse Bernardo García González, Directeur Général

Birthday trip

, Mississauga, ON
2024-05-30
Staying in Melia coco was absolutely wonderful experience, first of the resort was wonderful and relaxing as it was an adult only resort, food was very tasty and the rooms was cleaned everyday with ac as well, everything I needed was on the resort and we didn't need to go out the resort. Secondly the staff was good and they go and beyond in delivering costumer service, they were very friendly and are hostile.
Strong points: Staff was very friendly, food was tasty and resort was relaxing.
Weak points: Wifi is weak and netflix in rooms is not working [Details]
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The strong points
Staff was very friendly, food was tasty and resort was relaxing.
The weak points
Wifi is weak and netflix in rooms is not working
Hotel reply, PR/Marketing, on 2024-06-03
Dear Jabe, We are glad to hear that your birthday trip to our hotel Melia Coco was absolutely wonderful. It good to know that you had a fantastic experience at the adult-only resort. We feel very comforted to know that the relaxing atmosphere, tasty food, and clean rooms with AC must have contributed to a comfortable stay. It's great that everything you needed was available on the resort, allowing you to fully enjoy your time there. We also glad to hear that the staff went above and beyond in delivering excellent customer service. Their friendliness and hospitality certainly made a positive impact on our guest's experiences. We understand that weak points can sometimes arise, and it's important to address them. We are sorry to hear that the Wi-Fi was weak and that Netflix in the rooms was not working properly. You can be convinced that your feedback will be shared with the resort management to improve these aspects and enhance the overall guest experience. We hope to have the opportunity to welcome you back for another wonderful experience in the future. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Melia Cayo Coco is top notch

, Mississauga, ON
2024-05-27
Choose MCC based on high review rating and was not disappointed. Well run, clean resort with great staff and only 15 minutes from airport. Mostly mature guests which suited us just fine. [Details]
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The strong points
1) Staff were the best we have experienced in Cuba. 2) Resort was clean, well maintained and everything worked 3) Excellent beach - chairs and palapas available 95% of the time. 4) Food was better than expected 5) Wine available (red, white and rose)
The weak points
Resort closing for refurbished over summer so many issues such as outdated rooms will be addressed.
Certified
Hotel reply, PR/Marketing, on 2024-05-28
Dear Yvonne Marston, It is a great pleasure for us to have the excellent comments of your recent stay at our hotel. We are very grateful that you have taken a few minutes of your time to write and publish them in this important opinion forum. We are very happy to know that you chose our hotel Meliá Cayo Coco based on the high rating in these forums, and that you were not disappointed. You can't imagine how much it encourages us to know that you consider us top notch. We are very pleased to have been able to guarantee you a clean, well-run resort, with an excellent staff, and only 15 minutes from the airport. It's good that you felt so welcomed. We hope to welcome you again for future vacations. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, Gerente general

Un beau voyage!

, Mascouche, QC
2024-05-24
Un très agréable séjour d'une semaine!
Tout le personnel est très accueillant, du paysagiste jusqu'au serveur! [Details]
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The strong points
- Plusieurs activités incluse - la nourriture est varié et abondente malgré les difficultés du pays - infrastructures bien entretenu - les chambres sont très propres et fraîche, bien entretenu a chaque jour. - plage fabuleuse
The weak points
- connexion Wifi instable
Hotel reply, PR/Marketing, on 2024-05-27
J-C240, Merci infiniment pour vos charmants commentaires de voyage. Nous sommes heureux de savoir que vous avez passé un séjour aussi agréable parmi nous. Votre reconnaissance de notre personnel, du paysagiste au serveur, nous comble de joie. C'est un honneur de savoir que nous avons pu contribuer à rendre votre voyage mémorable. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour tout aussi merveilleux. N'hésitez pas à nous contacter à l'avance pour toute question. Recevez une salutation chaleureuse, Bernardo García González, Directeur Général

Great Vacation

, Brampton, ON
2024-05-21
Excellent experience. Beautiful beach. Very helpful and friendly staff. Hotel is well maintained and rooms are decent. Tourists here are mostly retirees. Great time overall and would return.

Beach. Staff. High standards are upheld.

Initial room a bit dirty. Newer “renovated” rooms are a bit dated/underwhelming, but good overall [Details]
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The strong points
Beach. Staff. High standards are upheld.
The weak points
Initial room a bit dirty. Newer “renovated” rooms are a bit dated/underwhelming, but good overall
Hotel reply, PR/Marketing, on 2024-05-27
Dear Nick_za2, It is with great pleasure that we receive your pleasant travel comments. It is so good that you have allowed us to have you as our guest. We are happy to know that you have had an excellent experience and enjoyed our beautiful beach and friendly staff. We appreciate your kind words about our well-maintained hotel and are glad to know you have had a great time overall. We apologize for any inconvenience with your initial room, which we will analyze with all those involved. We appreciate your feedback about the renovated rooms. We hope to have the pleasure of welcoming you back in the future. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager.

Amazing resort, amazing people, highly recommend!

, Orangeville, ON
2024-05-21
Amazing resort, amazing people, highly recommend! This place is incredible. The staff are second to none, the beaches are amazing and the hotel is VERY well maintained! This was our second time and we will be back very soon! [Details]
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Hotel reply, PR/Marketing, on 2024-05-27
Dear Chrisfast82, We are very grateful that you have shared with our readers the pleasant comments of your stay at our hotel. We're happy to know that you found our resort incredible and our staff exceptional. It's fantastic that you enjoyed our beautiful beaches and well-maintained resort. We're delighted to have had you back for a second time and can't wait to welcome you again soon. Looking forward to seeing you and all our friends again. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager.

Amazing stay at the Melia Cayo Coco

, Hanmer, ON
2024-05-17
Fantastic stay at the melia. Feels like a large family community! Great service from Prince Yanquiel and also the beach bar specifically Dariel and Jesús! The most beautiful ocean I have ever seen. The pool and the hotel grounds are beautiful kept! [Details]
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Hotel reply, PR/Marketing, on 2024-05-27
Dear Brooke Hope Mackenzie, Thank you very much for sharing your wonderful experiences at our hotel Melia Cayo Coco. We are happy to know that you felt like part of our family during your stay. Your kind words about the exceptional service from Prince Yanquiel, as well as Dariel and Jesús at the beach bar, are greatly appreciated, and they feel very encouraged for this. We're delighted that you found the ocean to be the most beautiful you've ever seen, and that you enjoyed our well-kept pool and hotel grounds. It was a pleasure to have you with us, and we look forward to welcoming you back in the future for another fantastic stay. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager.

Favourite Resort

, London, ON
2024-05-17
This is my 5th time at MCC, and as always, it was a wonderful trip. The staff are kind and helpful, the food is great, and the resort is well maintained. For the first time, I had an issue with my towel and clips stolen. The customer satisfaction people were great about helping me out. While disappointing, it was a small blip in an overall beautiful vacation. Definitely will be returning. [Details]
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The strong points
Wonderful people, intimate hotel
The weak points
Some aging facilities
Hotel reply, PR/Marketing, on 2024-05-27
Dear tikaroyals@gmail.com, It is a great pleasure to have your excellent travel comments. We thank you for taking the time to publish them for the information of all our readers. It's great to know that our hotel is your favorite resort. It is of great support to us to continue counting on the return of our loyal visitors, like you who have honored us with your fifth visit. It really makes us very happy to know that, as always, it was a wonderful trip, that you experienced the treatment of friendly and helpful staff, an excellent food offering, and a well-maintained complex. We are very sorry for the inconvenience of your towel and clips being stolen, but we are very relieved to know that the Guest Experience staff were excellent in helping you. It fills us with satisfaction to know that you will definitely return. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Amazing first visit to Cuba!!!

, Stevensville, ON
2024-05-16
From the initial pick up at Jardine del ray airport (only a 15 min bus ride)..to our greeting at melia cayo coco up until our last second everthing was top notch! The weather was also perfect...staff at this resort are incredible! Yes, the beach is great! and it did not disappoint.. rooms are a little outdated, but everything was super clean and in working order. The cleaning staff here are top notch..everywhere! beach bar, rooms, lobby..super clean. This place runs like a well oiled machine. Food was decent too! Always something to eat and a good variety! Entertaintment nightly ...and stuff to do at the pool and beach which i cant comment on as we were too busy swimming in the ocean and relaxing. Truly one our most relaxing holidays ever! Highly recommend! [Details]
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The strong points
AMAZING staff! Fantastic beach Very clean Super friendly Good variety of food close to airport
The weak points
Water pressure was lacking around dinner tropical drinks were just ok
Certified
Hotel reply, PR/Marketing, on 2024-05-21
Dear Karina Lenard, We want to thank you for your kindness of sharing your excellent travel comments. It is good to know that you had an amazing first visit to Cuba with us. We're happy to hear that you enjoyed every moment from the initial pick-up to your departure. It's wonderful to know that our staff, the beach, and the cleanliness of our resort left such a positive impression on you. We appreciate your feedback regarding the rooms, water pressure, and tropical drinks, and we'll take it into consideration for future improvements. We're delighted that you had one of your most relaxing holidays ever and highly recommend us. We look forward to welcoming you back for another fantastic stay in the future. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

A little piece of paradise ♡

, New Glasgow, NS
2024-05-04
So we came on a recommendation of a friend who said of all the places she has been, Melia Cayo Coco was the best she has ever experienced and girl you were 100% right! We are lucky to get to travel a bit and never have we experienced the kindness, service, hospitality, and fantastic food, paired with excellent entertainment shows, poolside activities and spacious room accommodations that are spotlessly clean and prepped every day and when we express our deep gratitude to the staff for the job they are doing we were told 'Our Happiness and Pleasure' during our stay and to see us leave with a smile on our face and a place in our ♡ for Melia Cayo Coco is simply the goal of the entire staff. So to all, from the gardners to the cleaning staff, servers to the hostesses, entertainment coordinators to musical perfomers - Melia Cayo Coco we are here to say you have exceeded all of our vacation expectations and without a doubt we (sadly [Details]
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The strong points
All of the above X
The weak points
Honestly, really and truly we couldn't come up with any, - other than we had to leave.
Hotel reply, PR/Marketing, on 2024-05-06
Dear Pitty, We would like to thank you for sharing your wonderful experience at our hotel Melia Cayo Coco. Your excellent review truly captures the essence of what makes it such a perfect getaway destination. It's so good to know about the exceptional service, hospitality, and entertainment you enjoyed during your stay. Your appreciation for the entire staff, from the gardeners to the entertainers, speaks by itselft about the dedication they put into creating memorable experiences for guests like you. We're haapy to hear that your expectations were not only met but exceeded. Here's to hoping that time flies until your return visit. Safe travels until then. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Truly wonderful!

, Kemptville, ON
2024-05-03
We've just returned and have had a great experience. The cleanest resort I've ever visited. There were no shortages and the food was great, especially the homemade bread every day. The staff is what makes this resort feel like home…the friendliest, kindest and most hard working people I've met. Beach is magnificent and everything is accessible within a short walking distance and short drive from airport… can't wait to go back! Highly recommended.. [Details]
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Hotel reply, PR/Marketing, on 2024-05-07
Dear Helene Cote, We want to thank you for sharing your wonderful travel experience. It's truly heartwarming to hear about your fantastic time at our resort. From the impeccable cleanliness to the delightful homemade bread, it sounds like every detail was carefully thought out. And it's amazing to know that our exceptional staff made you feel at home with their friendliness and hard work. The accessibility and stunning beach only add to the appeal. We can't wait for your return and hope you create even more beautiful memories. Thank you for the recommendation, and see you soon. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Great vacation

, Trenton, NS
2024-05-01
The hotel was great very clean and great service. They were doing upgrades the whole time we were here but didn't interfere with my trip at all. The food was great and always lots to choose from never a shortage of anything. The pool was always clean and inviting the beach was amazing so warm and beautiful. Everything was very close so not alot of walking required. I will definitely be back. [Details]
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The strong points
The food and service
The weak points
Did run out of pizza the day before we left.
Hotel reply, PR/Marketing, on 2024-05-06
Dear Mardyne, Thank you so much for having sent us your wonderful travel comments. It's fantastic to hear that your vacation was filled with great service, delicious food, and beautiful surroundings. It's especially impressive that the ongoing upgrades didn't affect the quality of your trip. The combination of a clean pool, inviting beach, and convenient location sounds like a dream getaway. We're happy to hear that you'll be returning and can't wait to welcome you back. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Melia Cayo Coco

, New Glasgow, NS
2024-05-01
This hotel was extremely welcoming, and friendly. There is always an activity to join in on, never a dull moment! They have been busy rebuilding and renovating existing facilities to improve experiences. [Details]
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The strong points
Fast and friendly service.
The weak points
room key did not work at times due to faulty battery in the door of my room, however was quick and efficient to fix.
Hotel reply, PR/Marketing, on 2024-05-06
Dear shaymac, We want to thank you for sharing your experience at our hotel Melia Cayo Coco. It's heartwarming to know that you found the hotel to be welcoming and friendly, with plenty of engaging activities to enjoy throughout your stay. The dedication to rebuilding and renovating existing facilities to enhance guest experiences is truly commendable. It is a great pleasure for us to know that you had an excellent time here, full of excitement and positive energy. We hope to have the pleasure of welcoming you back soon for another memorable stay. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Wonderful beach, wonderful people

, Hamilton, ON
2024-04-23
We had a great time at Melia Cayo Coco. The beach is very beautiful, and the staff is super friendly. The place is 'adults only' and there is a very low key relaxing vibe that suits our needs. Over all a great place for an awesome Caribbean vacation! [Details]
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Hotel reply, PR/Marketing, on 2024-04-24
Dear Hubert Miecznikowski, Thank you very much for allowing us to have your excellent travel comments. Just looking at the title is enough to know that you had a great time, because the beach and wonderful people are more than enough to make our guests' stay meaningful. We are very satisfied that you have been able to experience a relaxing and very discreet environment that adapts to your needs. We guarantee that we will continue to maintain our standards of quality and good services. You can be convinced that we will continue to be a great place for an incredible Caribbean vacation. We hope to welcome you again in the future. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Our second home

, Hamilton, ON
2024-04-23
We returned to Melia for the fifth time and loved every minute of it. We never get bored of Melia. Our highlight of this resort and a big reason we return is the music at lunch in the Ranchon. We love the band Son del Rio and love to dance with them. We also love the people. They are so friendly and welcoming you feel like part of one big family. In fact, we were here to attend the wedding of a staff member we met here the first time we visited. The beach is incredible and the resort is small enough that everything is a five minute walk or less. We are excited to see the new upgrades that are coming soon. We will definitely be back. Some shortages but hey, it's Cuba and it's to be expected. [Details]
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The strong points
People :)
The weak points
Some shortages but hey, it's Cuba and it's to be expected.
Hotel reply, PR/Marketing, on 2024-04-24
Dear Vmiezcnikowski, We are very grateful for your excellent travel comments. It's good that you were kind enough to send them to us through this important forum of opinions. It makes us very happy to know that you consider us your second home. In us you will always have one more family member. Having you for the fifth time adding to the list of our most loyal guests is a great honor and great support for us. It comforts us immensely to know that you enjoyed every minute, and that you never get bored of our resort. It is very nice to know the highlights of our facility, and one of the main reasons you return, is the music during lunch at the Ranchón, the Son del Rio band really plays very good traditional Cuban music, and delights the guests. Our staff is one of our main strengths, everyone strives to ensure that each visitor has a wonderful vacation. It's good that you danced with them. With all conviction they are really a very friendly and welcoming collective of workers. We are so glad you enjoyed the wedding of a staff member you met here the first time you visited. Our beach is without any doubt incredible, this is a favorite spot for most visitors to spend their days, there you can always enjoy a pleasant environment, an amazing sea and relaxing activities. We are very satisfied that the design and the distribution of the facilities have been ideal for your well-being. It will be an immense pleasure to have you back. We are convinced that you will love the new updates that are coming soon. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Our favourite hotel in cuba

, Hamilton, ON
2024-04-23
Melia is such a lovely place to vacation! The staff are so friendly, everyone says “hola” as you walk by. The beach is amazing. Everyone we've talked to says the same thing, that this is the best place they've stayed. My family came across this resort on our second trip to Cuba, and we keep saying we're so glad that we didn't have to keep trying all kinds of resorts to find our favourite! [Details]
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Hotel reply, PR/Marketing, on 2024-04-25
Dear miecznikasia, We are so glad to read that your first time with us has been such an enjoyable experience. Thank you very much for taking the time to post your review and all your compliments on our facilities and services. I am so glad to read you would recommend us to your family and friends and do look forward to welcoming you back in the future. Just let us know if there is any particular request we may honor, we will be just too happy to look after it. With warmest regards, Bernardo García González General Manager

Amazing Resort!!!

, Toronto, ON
2024-04-22
This was my first time visiting Cuba, and I can 100% say that I would revisit just for the wonderful Melia Cayo Coco resort. The resort has great activities, staff and the food was great. As a first time visitor I was a bit worried about the food shortage news I heard before, but I can gladly say that at Melia you won't notice that at all. They had a great variety of food and the quality was top noch. The beach is also so clean and clear. The staff are all very friendly and I would like to give a big shoutout to one of the waiters, Joel, who made every dinner feel special with his service! Overall the resort is great value for what you're paying for, would definitely revisit & suggest to friends/family. [Details]
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Hotel reply, PR/Marketing, on 2024-04-25
Dear givziku, We are so happy to read your first time with us was a very good holiday experience you are already looking forward to repeating! Thank you very much for all your compliments which I have been very glad to share with my team, especially with those you have been kind enough to mention by their names. Thank you for your fantastic review. Please, make sure you send us your booking details and preferences for your next year stay, we will be very glad to look after your second time with us. With warmest regards, Bernardo García González General Manager

One of the best resorts in Cuba

, Scarborough, ON
2024-04-22
Melia Cayo Coco is outstanding all around. The beach is beautiful and pool is a great size. Lots of space - never felt like we were struggling to find a seat. I've been to Cuba 3 times before and this resort had the best food 100%. The food options changed daily. The staff is amazing - makes you feel welcomed. The entertainment is also great. I loved the live music, especially jazz by the pool. Also very close to the airport. It is my top choice for my next Cuba trip. 100% worth your money. [Details]
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Hotel reply, PR/Marketing, on 2024-04-25
Dear Elidanexha, It is with great joy that we receive your excellent travel comments. We thank you for being so kind as to take a few minutes of your time to send them to us. Our readers see them as an important tool that allows them to make travel decisions. You can't imagine how much we are pleased to know that you consider us one of the best resorts in Cuba, and exceptional in all aspects. We feel very satisfied to have a beach like ours, always beautiful and with sufficient availability of sun loungers, as well as our pleasant pool. It's good to know that you never had to fight to find a seat. It is very comforting to know that of the three times you have been to Cuba you consider that our hotel had the best food you have experienced. Our staff is truly amazing, and really goes out of their way to make all guests feel welcome. It's great to see that you enjoyed the entertainment and found it great. We're glad you loved the live music, especially the poolside jazz. It is a great support for us to know that your first option for your next trip to Cuba will be us. Please feel free to contact us in advance for future vacations. Receive a warm greeting, Bernardo García González, General Manager

Malia Cayo Coco excellent choice!

, Brockville, ON
2024-04-17
The perfect experience 7 days and beautiful Melia Cayo Coco. The people are wonderful. The service is wonderful. We have visited two times. It has a beautiful beach. There's a lot of pride in every staff member that works here. Prince is a jewel. We will comeback again [Details]
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Hotel reply, PR/Marketing, on 2024-04-22
Dear Sue, It is a great pleasure for us to have your excellent travel comments. We thank you for kindly taking the time to share them with our readers through this important forum of opinions. It makes us very happy to know that you think you made an excellent choice, and that your experience was perfect. It is very nice to see that you were warmly welcomed by our wonderful people, and that the guaranteed service was also wonderful. It's good that you enjoyed our beautiful beach to the fullest, a place so chosen by most visitors to spend their days. Our staff is very encouraged by your favorable mention of them. It comforts us immensely to know that you will return again for a third visit. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Melia Cayo Coco wins again

, Lower Sackville, NS
2024-04-14
Love this hotel for so many reasons. Small and perfect for us. Best beach's, clean, accessible close to airport but most of all the people. Would recommend to anyone. [Details]
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The strong points
People Beaches Best food in Cuba
The weak points
So rooms need updates but hotel is working in it
Hotel reply, PR/Marketing, on 2024-04-15
Dear Pgoulding, Thank you very much for allowing us to have your travel comments. It is always a great pleasure for us to receive our regular guests. We are very happy to know that you love our resort for so many reasons: the incredible staff, the best beaches in Cuba. We are very satisfied that you have been able to experience an extremely clean facility. It is a great relief to know that you found the gastronomic offer very good, and with the best food in Cuba, despite the problems with supplies that affect this country so much. We feel very happy and satisfied to have a staff that is dedicated to the total satisfaction and well-being of visitors. We are aware that some rooms need updates but as you say, we are working in it. It is a great support to have your recommendation. We will love to count on your return again. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Cuba 2024

, Halifax, NS
2024-04-14
I have to say I have had an amazing time here in Cayo Coco. My first time traveling outside of Canada and it now feels like a 2nd home. Warm and friendly staff that treat you like family. Sun and sand, beautiful clear blue water, you can see straight to the bottom. Rooms are thoroughly cleaned and well stocked. Great entertainment every night in the theatre and lobby. Games to play everyday by the pool. No shortages, lots of food and variety. Loved my stay here and hope to come back soon ❤️ !! [Details]
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The strong points
Excellent staff, food, entertainment, beach, pool.
The weak points
N/A
Hotel reply, PR/Marketing, on 2024-04-16
Dear Heatheravery2024, First of all, we want to thank you for your kindness in allowing us to count on your visit, and for sending us your comments in this regard. We are very happy to know that you had an incredible time at our hotel. You can't imagine how pleasant and comforting it is that you have chosen us for your first trip outside of Canada, and above all knowing that you already feel like a second home. We are very happy that our staff has offered you a warm welcome, and that they have treated you with all the affection and kindness with which a family is treated. We are very satisfied that you have fully enjoyed one of our greatest assets: sun and spectacular beach with its fine sand and beautiful clear blue waters. We are very relieved to know that your room was completely clean and well equipped. We're glad you enjoyed the great entertainment every night in the theater and lobby, as well as the games every day by the pool. We are greatly comforted that you have found the food with a lot of variety. We strive to guarantee the best possible gastronomic offer, despite inconveniences with supplies. It is a great pleasure to know that you loved your stay here, and it is very supportive to know that you hope to return soon. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager.

Best Resort in Cuba!

, New Glasgow, NS
2024-04-14
Had an amazing stay here at Melia Cayo Coco. The staff were friendly and helpful. The food was the best I've had in Cuba! The grounds and rooms are clean and beds are comfortable. The pool is perfect for relaxing and the beach is beautiful! It was my first time here and I'll definitely be returning. Charles makes great omelettes at the buffet! Jorge provides amazing service at the lobby bar! Can't say enough great things about this resort! Strong points: Clean, friendly, good food, amazing beach.
Weak points: None
Sanitary measures: Great housekeeping staff, at the public washrooms 24/7! [Details]
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The strong points
Clean, friendly, good food, amazing beach.
Sanitary measures
Great housekeeping staff, at the public washrooms 24/7!
Hotel reply, PR/Marketing, on 2024-04-22
Dear katelynbiron, It is very stimulating to know that you consider us the best resort in Cuba. We thank you for allowing us to have your travel experiences. It's so good to know that you had an amazing stay. We are very pleased that our staff has treated you kindly, and always willing to help you. They are all truly excellent people. Jorge will be greatly encouraged by your special mention of the incredible service he offers in the lobby bar. We are very relieved to know that you found the food to be the best you have had in Cuba. Even in the face of inconveniences with supplies that affect us so much, we strive to guarantee the best possible offer. Charles without a doubt is the king of omelettes at the buffet. We are very pleased that you were able to experience an impeccable cleaning facility, even in the public toilets, 24 hours a day, 7 days a week. It is also very good to know that our incredible beach and pool, and the beauty of our gardens, were of total well-being for you, and that they have allowed you to relax a lot. We are very relieved to know that your rooms were clean and the beds were comfortable. That you have chosen us for your first vacation in Cuba has been a great honor for us. It is very comforting to know that you will definitely return. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Beautiful resort !!!

, Trenton, NS
2024-04-14
We came to Cuba looking for a relaxing experience and we found it! The staff was amazing ! We loved the Spanish coffees at the lobby bar the girls, Jorge our server! ! The resort is very clean ! We had no shortages during our stay the food was delicious! The beach of course was absolutely beautiful! I will be coming back again !
Strong points: The food was amazing ! The staff was amazing !! It was clean !! Rooms were great !! Beach was beautiful !!! Love the cats !!!
Weak points: I honestly don't have any it's Cuba ! With time wifi will get better ! And I don't classify that as a negative !
Sanitary measures: Everything was very clean !!! [Details]
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The strong points
The food was amazing ! The staff was amazing !! It was clean !! Rooms were great !! Beach was beautiful !!! Love the cats !!!
The weak points
I honestly don't have any it's Cuba ! With time wifi will get better ! And I don't classify that as a negative !
Sanitary measures
Everything was very clean !!!
Hotel reply, PR/Marketing, on 2024-04-22
Dear Freck1985, It's so nice to enter our opinion forums and read experiences like yours. We thank you for your willingness and kindness to publish them for the information of our readers. It is very gratifying that you found our resort beautiful, and that you were able to have a relaxing experience. We are glad to know that the staff welcomed you warmly, and that they were amazing with you. It gives us immense comfort to know that you found the food amazing. It's good that you didn't experience any shortages during our stay, and that the food was delicious, as were the drinks, and especially the delicious Spanish coffees in the lobby bar prepared by the girls and Jorge, your waiter. It is very good to have your admiration for the extreme cleanliness of our facility, and for the beauty of our beach. We are very relieved to know that your rooms were great, and that you had no problems with the service and the operation of the equipment. We are very sorry that the Internet by Wi-Fi has not been the best. The problems with the only company that offers the service in the country, as well as the effects of adverse weather conditions, affect the quality of the signal. We hope it improves over time. It's good that you don't classify it as negative. It is a great support to know that you will return again. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Good time was had by all.

, Mill Village, NS
2024-04-10
Love the proximity to the airport 15-20 min at most. Great value for what we paid. Helpful staff. Clean rooms and linens. Grounds well kept. Cement walkways need some work they are getting pitted and could cause a safety issue for the mobility challenged. Buffet had variety of food, you would have to be really fussy to not be able to find something. Pool was clean. Beach was excellent, we were in the ocean every day, Never had an issue with finding loungers. GREAT VACATION!! [Details]
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Certified
Hotel reply, PR/Marketing, on 2024-04-11
Dear Rosa Trimm, We feel very happy and grateful to have your travel comments. It's very good to know that everyone in your group had a good time. It is in fact a great advantage for us to be located close to the airport, we know the comfort this represents for visitors, and the well-being it generates. We are very comforted to know that you consider our hotel to be good value for money. It is very nice to see that our staff treated you with kindness and willingness. It is of great satisfaction that you have been able to experience a resort with a good atmosphere, and with well-kept grounds and gardens. We are relieved to know that your rooms were clean and with efficient service from your maid. Your observation about the state of some of the cement walkways is very timely. They really need some work, you can be assured that we will work on it because the safety and well-being of our guests has always been the priority. We feel comforted to know that you found good food offer with options for everyone, even the pickiest eaters. We strive to guarantee the best possible offer despite the supply problems that affect us so much. We are glad that you enjoyed our beach and pool to the fullest. We dedicate great efforts to their cleaning and maintenance, as they are the places most chosen by our visitors to spend most of their days. We are truly very happy that you had a good vacation. We would love to have you back for future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

First time and not the last one!

, Vaudreuil-Dorion, QC
2024-04-03
How to start? Me myself working in the tourism buisness, i can say the personnel was fantastic! Big smile 24/7, kind people, and gracious host! I loved every.last.thing about my stay, from the site, to the visit in morón where we saw the cuban people (most lively people in the world), i couldn't have asked for a better experience!! On site we also met beautiful people, Arianna that studies in the tourism industry has an amazing personnality and she even brought us food (a kind of peanut butter cream with rice) we loved it and she came back everyday that she worked to say hi and share experiences! We also met Yanquiel, also known as Prince, wich is an a amazing man with a great personnality and great speech skill! The beach, the sun the people, oufff can't ask for more.. except maybe a longer stay! ;) hope to see you there next time i go! Thanks to all of you there! Hasta la proxima amigos! [Details]
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The strong points
Ladies, sun, cuban people, alcool, food (seafood,chicken and fish), the sea, sunset/sundown, resort.
The weak points
Beef, veal (normal if you know the situation there!)
Hotel reply, PR/Marketing, on 2024-04-09
Dear Dominic, First of all we want to thank you for being so kind as to allow us to have your travel comments. It was a great pleasure that you chose us for the first time, and it fills us with joy to know that it will not be the last. It's good to have the opinion of someone like you, who also works in the tourism business, and therefore has many criteria for comparison. We are very happy to know that the staff was fantastic, that they always treated you with a big smile and a lot of kindness. It's good that you took an excursion to Morón, the closest city, and were able to exchange with the Cuban people, especially the Moroneros, the most lively people in the world. It fills us with happiness to know that you met beautiful people like Arianna, with an incredible personality, and Yanquiel, also known as the Prince, an incredible man with a great personality and great ability to speak. It is really very comforting that the summary of your stay is so good that you think you couldn't ask for more: the beach, the sun, the people. We hope to see you again for future vacations. We hope you can return for a longer stay. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Nice stay, wonderful vacation

, London, ON
2024-04-02
Exceptional service very friendly staff who are always trying to please everyone. The food is exceptional and the resort is a very nice smaller one so everyone knows you. You feel like home . The shows at night are awesome with professional performers. What an amazing experience and we shall return. Thank you to prince he's so very helpful and talkative [Details]
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Hotel reply, PR/Marketing, on 2024-04-03
Dear Kathy Skentzos, It's good that we have been able to offer you a nice stay and wonderful vacation at our hotel. We feel very satisfied and comforted to have been able to guarantee you an exceptional service and treatment from a very friendly staff, who always tries to please all guests. It is also very comforted that we could guarantee an exceptional gastronomic offer; despite the inconveniences with supplies that affect us so much. It is very nice to see that you were able to experience a pleasant ambience in our beautiful and welcoming resort. Our activities department staff feels very stimulated and grateful for your recognition to the quality of the nightly shows and the talent of the artists who perform them. It was an immense pleasure to have had you with us. It's really good that your experience has been so incredible. It fills us with satisfaction to know that you will return. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

Best friends get-a-way!! Gals Trip

, Mcdougall, ON
2024-03-30
This hotel is the best! This staff is incredible. The food is delicious and plentiful. My third visit here at this hotel. I cannot wait to come back next year and see the changes that they will be working on when they are closed from July 1st to September 1st. The staff, from the gardeners to the maintenance to the lovely lady Taidee (who kept our room in stellar condition) to the bartenders to the servers to the bathroom attendants.... stellar. A
Shout out to Haila and Lara at Guest Services, you gals rock!!! [Details]
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The strong points
Every single staff member here goes above and beyond!! The beach and the view...amazing!!! Food, lots of it and it is scrumptious!! Entertainment is top notch!!
The weak points
Water pressure.. but we know they're working on that when they're closed. Once we figured out when the pressure was up, that's when we jumped into the shower.No big deal, we made it work.
Hotel reply, PR/Marketing, on 2024-04-03
Dear Toni, It was a great pleasure to have hosted you at our resort for your best friends getaway. We are very grateful for your excellent travel comments. We see great support in each of our regular visitors. Your return to our facility reaffirms us as a reference hotel, and highlights our excellence in good treatment and good services. We are truly very happy that you have chosen us for your third visit. You can imagine how good we feel to know that you consider us the best hotel. It is very comforting that our staff has been amazing to you, and that you have found the food delicious and filling. All of our staff feels stimulated and grateful for your recognition of their pleasant treatment towards visitors. All those you mention in a special way will be recognized in a timely manner in their respective performance evaluations. We will be waiting for you with open arms next year. You will surely love the new changes we will be working on. Please do not hesitate to contact us in advance for any matter. Receive a warm greeting, Bernardo García González, General Manager

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